Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI cant even rent an apartment, when I call they barely answer, if they do answer they give me incorrect responses, and they never EVER reply to emails.
Before edit ^^
Edit : they called to let me know there is an apartment and we rushed to finished all the paperwork only downside is that we got the contract less than 12 hours before the tenancy started and it had some mistakes. After getting it fixed we signed. Waiting to pickup the keys. So far so good.
Waleed · 3 October 2022
Agent replied · 31 May 2023
Hi Waleed, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
★★★★★ 1/5
GoogleI am currently having a very bad experience with this agency. They called me less than 24hrs to my move in date that I have to wait for another one week even after I told them I am supposed to move out from where I stay on my move in date. Be very mindful of doing business with them. I paid my agency fee already, have been requesting to make payment they didn’t get back in time because of what they planned to do. Very bad attitude, and stupid agents.
Falade · 26 March 2022
Agent replied · 31 May 2023
Hi Falade, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
★★★★★ 5/5
GooglePeter Alan have been very helpful and supportive with finding a new place to rent, and I found their communication to be easy to understand . Dylan Harris was on top of the job at all times. He continually kept us up to date and we would recommend him to anyone without hesitation. Thanks Dylan!!defintely recommend their services.
Kasia · 4 August 2022
★★★★★ 5/5
GoogleDidn’t use their service as an estate agent. However, many thanks to the woman who came out of the office and put out the small fire that had started in the council waste bin outside. A lot of smoke, but she was composed and acted in the interests of the community well done.
Tom · 2 July 2025
★★★★★ 1/5
GoogleI am a tenant and I had a really bad maintenance service. I have been without a washing machine for a month now. You have to chase them a lot by email and phone to get stuff sorted.
Aisha · 29 November 2025
★★★★★ 1/5
GoogleEven not worth one star, the stuff are very mean and lazy. They are not responding to the tenants emails, not doing their part at all. They are fooling the international students. That’s not only my experience with them, I have so many friends who faced so many issues with them. I believe this branch won’t last. As the stuff keeps making the tenants life as hell.
Maha · 26 March 2023
Agent replied · 31 May 2023
Hi Maha, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
★★★★★ 1/5
GoogleAll wonderful at the beginning, very helpful in finding the rental property we were looking for, very professional… then, when we left, we realised that there was no meter reading in the initial inventory, and SSE charged us £325 of electricity we never used! We tried everything, but we met a wall everywhere; they created the problem and didn’t solve it, so Peter Alan (and the landlord they work for) framed us for good! Avoid!!!
Anna · 26 March 2022
Agent replied · 31 May 2023
Hi Anna, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
★★★★★ 1/5
GoogleSomehow my last review is not here so I will post it again. Absolutely rubbish of company. Trying take my money from bond for wear and tear. AVOID. On beginning everything is nice and people are nice but when u move in they won't do a thing in home even if u will report them couple times. I had to fight for money and go to solicitor for signature to get MY MONEY. TERRIBLE EXPERIENCE.
Agnieszka · 26 March 2022
Agent replied · 31 May 2023
Hi Agnieszka, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
★★★★★ 5/5
GoogleReview was meant for Canton Branch, Thanks to Manager at City branch for contacting me to try and resolve my issues.
Call · 26 March 2022
Agent replied · 31 May 2023
Thank you for your review
★★★★★ 5/5
GoogleChloe at Peter Alan Lettings was very helpful throughout the process of finding a flat. I encountered no problems at all, the process was very straightforward and efficient.
Adam · 26 March 2024
★★★★★ 1/5
GoogleI know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. …
Jed · 23 April 2024
Agent replied · 24 October 2024
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
★★★★★ 5/5
GoogleHad a great experience finding a nice cozy flat. They were helpful and courteous throughout the process. Special mention to Morgan for expediting the process!
Pallavee · 26 March 2024
★★★★★ 1/5
GoogleI’m still in shock as to why Peter Alan refused to give me the remainder of my deposit after I left the property. They sent emails detailing repairs to be made and I gave permission for them to take from my deposit and return the remainder …
Ehiedum · 23 April 2025
★★★★★ 1/5
GooglePlease consider yourself lucky that you've read this review.
Do not go anywhere near Peter Alan. They are either so terribly incompetent or are deliberately pretending to be incompetent to extract more money from people.
The have made numerous admin errors, additional charges, not done reference check, not checked on the property. It has cost me thousands
Marcus · 2 December 2024
★★★★★ 1/5
GoogleI had a viewing booked with Peter Alan for a rental - me and my partner were incredibly excited as we would be moving 45 minutes away from where we currently are. We made the journey separately - my partner was there before the allocated …
B · 23 April 2025
★★★★★ 4/5
GoogleWe had a viewing arranged at 1pm and i told them i was traveling specifically for it. They originally called me at 10am in the morning to tell me they did not have access to the property but finally managed to rearrange it to 4:30pm.
Ronan · 21 March 2025
★★★★★ 1/5
GoogleIt is horrible agent, not keeping the tenants’ dignity, treating me so badly, they are just good with words but they are not good at actions. They promised me to fix the problems in the apartment but they haven’t till now. Literally the furnitures in my apartment are in the worst condition. Not to mention the rent is very high and the services are nightmares. If someone could help me to report this agent to a legal institution, that would be highly appreciated as I am fed up with this agent.
R.F.A · 26 March 2023
★★★★★ 5/5
GoogleChloe at Peter Alan was marvelous in helping me secure a flat as I moved to Cardiff from the United States. The process went smoothly (from virtual viewing, to deposits and holding fees, to walking me personally to the unit so I wouldn't get confused by the layout). Thankful for all her (and her team's) efforts in securing my first lodging in Wales.
Alec · 26 March 2024
★★★★★ 5/5
GoogleIt was very easy to deal with the agency and the application process was quick. I was looking for a flat for nearly 2 months and when I have registered with Peter Alan it took them 3 days to have me settled at my place that I am renting now. Very much appreciated and pleasure to do business with.
Petra · 26 March 2024
★★★★★ 5/5
GoogleThe process for renting the flat was very smooth and fast. Morgan Jones is very professional and was always willing to help during the process.
Marco · 26 March 2023
★★★★★ 5/5
GoogleLovely service in finding a rental property from Chloe and Rhianydd! In the space of a week they've helped us to get several property viewings, often at short notice, and have helped us secure our next property. They've been communicative, responsive and generally lovely, going above and beyond to help us with our search-- thank you both!
Lucy · 26 March 2024
★★★★★ 1/5
GoogleOne of the worst offices in the UK. When I was received my apartment it was very dirty. But when I wanted to hand it in I was forced to bring a professional company for cleaning, even though, they forced me to bear more cost of cleaning even after I brought the professional company. They are making excuses not to release the deposit and not taking my emails seriously.
Manal · 26 March 2023
★★★★★ 5/5
GoogleI have dealt with Justin in the city branch throughout our application for new tenancy and he’s been brilliant. Really quick to sort out our paperwork, especially over the pandemic. I couldn’t rate them highly enough!
Scott · 26 March 2021
★★★★★ 5/5
GoogleThe quality of service from this branch has been impeccable from start to finish. The whole team are incredibly helpful at all times, but go above and beyond when something doesn’t go according to plan. For example, today I moved into a flat which was supposedly furnished with a mattress. However, upon arrival, there was no mattress due to no fault of the branch. I called the branch to explain the situation and WITHIN THE HOUR Justin HAND DELIVERED a BRAND NEW mattress to my flat. If this isn’t exceptional service, I don’t know what is.
Jonathan · 31 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
