Peter Alan Cardiff City Centre reviews

★★★★★ 5/5

Google

I had been searching for a place to live for a long time and was rejected many times because I’m a PhD student and my income didn’t meet the usual requirements. Stefan was incredibly helpful and managed to solve this problem for me. From my initial phone enquiry to securing the property and paying the holding deposit, the whole process took less than 24 hours. It finally put an end to several months of stressful house hunting. The move-in process was smooth and pleasant. There was a small issue with the electrical equipment in the property, but it was resolved very quickly. Reporting maintenance issues is simple and efficient. All the staff I encountered were extremely friendly, understanding, and supportive. If possible, I would definitely continue to rent or even buy a property with Peter Alan in the future. Highly recommended! 👍

Jordan · 26 February 2026

★★★★★ 5/5

Google

I am delighted to write this review of Peter Alan in Llanishen, in particular the help and support we received from Stefan Oliver. My daughter was becoming very disheartened with the lack of properties available for a young family. I visited nearly every estate/letting agent in North Cardiff, to be told that our details would be on record and that we would be contacted should something suitable become available - nothing!! However, from the very outset, the staff from Peter Alan, especially Stefan, helped us enormously and we were able to secure a property that suited her needs. Throughout the process, we received assistance and immediate responses to our queries. Should the need arise to search again for a rental property, I would have no hesitation in approaching Peter Alan first.

Kate · 1 August 2025

★★★★★ 1/5

Google

Cowardly and unprofessional. Went in to complain about the pitiful compensation they offered for leaving my friend without a washing machine for 4 months, and they locked us out and went home! If anyone wants a broken washing machine, don't worry, they didn't take it to the tip; their contractor just left it out on the street. Flytipping is a crime, but apparently Peter Alan think they're above the law. In my honest opinion, after trying and failing to deal with them (because they ran away), I wouldn't trust them with anything, especially not your home. Look elsewhere!

Wyn · 26 March 2024

★★★★★ 1/5

Google

Cowardly and unprofessional. Went in to complain about the pitiful compensation they offered for leaving my friend without a washing machine for 4 months, and they locked us out and went home! If anyone wants a broken washing machine, don't worry, they didn't take it to the tip; their contractor just left it out on the street. Flytipping is a crime, but apparently Peter Alan think they're above the law. In my honest opinion, after trying and failing to deal with them (because they ran away), I wouldn't trust them with anything, especially not your home. Look elsewhere!

Wyn · 15 January 2024

★★★★★ 1/5

Google

Cowardly and unprofessional. Went in to complain about the pitiful compensation they offered for leaving my friend without a washing machine for 4 months, and they locked us out and went home! If anyone wants a broken washing machine, don't worry, they didn't take it to the tip; their contractor just left it out on the street. Flytipping is a crime, but apparently Peter Alan think they're above the law. In my honest opinion, after trying and failing to deal with them (because they ran away), I wouldn't trust them with anything, especially not your home. Look elsewhere!

Owen · 25 December 2023

★★★★★ 5/5

Google

I had a great experience with Peter Alan’s Cardiff City Centre team! The staff were professional, knowledgeable about the local property market, and genuinely committed to helping me find the right home. They responded promptly to enquiries, kept communication clear throughout the process, and made sure every detail was handled smoothly from the first viewing through to move‑in. The team’s friendly and supportive approach made the whole experience stress‑free and positive. I would happily recommend their service to anyone looking to rent or buy in Cardiff City Centre!

Evan · 2 April 2026

★★★★★ 5/5

Google

My experience with the letting agency has been really good and Stefan was very helpful getting us set up in our new home. Landlords have been excellent too. Helpful follow up process for any maintenance issues too.

Abbey · 22 December 2025

★★★★★ 5/5

Google

I am pleased with the agent I has been with the agent for many years especially recently with Stefan Oliver has been so helpful and friendly.

Siu · 26 February 2026

★★★★★ 1/5

Google

I had a really disappointing experience while trying to rent in Cardiff. I was called and asked to attend a viewing with only an hour’s notice, and was told that if I waited even two days it might already be too late. Because of this pressure, I rearranged my responsibilities to attend the viewing. The agent, Alys, was actually very pleasant and professional, and I have no complaints about her personally. About 30 minutes after the viewing, I was asked to make an offer immediately. As is common in Cardiff, there was no flexibility on the move-in date and everything needed to happen as soon as possible. I liked the flat, so I accepted. I did explain that there were three of us moving in and that one of my flatmates was away for work at the time. I said he would be reachable the following day and that I just needed to confirm with him, which I thought was reasonable given how sudden everything was, and I did not have any objection from the agency's behalf. The next day (again, working day) at around 11am, I received ONE phone call while I was working and couldn’t answer. Half an hour later, I received a text saying the property had been let to someone else. When I later called back, I was told this was the landlord’s decision and that they DID try to call me to inform. If that’s the case, I don’t really understand what the role of the agency is, especially after an offer had already been accepted and my situation had been clearly explained. I was never told there was a strict LESS THAN 24-hour deadline, or warned that missing a single call would mean losing the property. Overall, this was a frustrating experience, especially considering how much pressure was put on me to act quickly, compared to how little time I was given to respond.

Márcia · 22 December 2025

★★★★★ 5/5

Google

I believe that looking for a place to rent is one of the most painful, tiring and time-consuming processes, especially these days when things in the rental market have changed so much. When my landlord announced that I would have to find another flat to live in as my home of many years would be turned into an Airbnb, I was devastated. I am working in a full time position of responsibility, in my final year of part time academic studies and with no one to help with viewings...How would I cope? For several weeks I checked rental apartment websites every hour of the day. I used to send e-mails to real estate agencies that I almost never heard back from. Being frustrated, friends advised me to visit real estate agencies in person. From the first two I went to, the response was that there was nothing they could do for me - it was all on their website which I would have to keep checking. They didn't ask for my details, they didn't register me, they didn't care what I was looking for. With others, I was lucky enough to book a viewing. In one case, the agent came late and without keys to the flat we were going to see!..On another occasion, the real estate agent said I was not fitting in their rental criteria even though I had repeatedly asked him to explain the process to me before we even booked the viewing. The answer he had given me initially was: 'We'll see along the way'. In each case I sacrificed time from my work which I later had to make up by working late. I was sacrificing money for my commute and living with a constant anxiety in which I saw no allies. That Monday when I saw my dream home on Peter Alan's website I couldn't believe it was possible to get lucky! I called the phone number right away and spoke to Chloe. Chloe informed me that in order to book a viewing she would first need to register me in Peter Alan's system. The process was very short and as soon as there was information about the day and time of the viewing, Chloe would inform me. Within less than 5 minutes I received a call from Chloe with the day and time of our meeting! This was confirmed by both SMS and phone call on the day of the viewing, which for me was the epitome of a true professional. Chloe had already explained to me the process of selecting prospective tenants so I knew I had a chance to get lucky this time and that I fit their rental criteria. On the day of the viewing she came on time, she had the keys to the flat, we were not late at all and I had enough time to see all the areas and to be sure if this house was what I was looking for. At the end of the viewing, Chloe explained to me all the next steps should I be selected as well as any fees/money I would have to pay. A few hours later, in the afternoon of the same day, I received a phone call informing me that I had been selected to move into my dream home! The viewing took place on Wednesday and on Friday morning, all the necessary checks had already been completed and Chloe informed me that everything was now in place for me to move the date when the apartment would be available. It was the best news I could have wished for! I can't thank Peter Alan and Chloe enough! They were exactly as I would have wished. From the beginning I felt like I had an ally in one of the most important and difficult decisions of my life. I felt that I was respected as a person and as an employee, I was given the attention I was hoping for, and I never for one moment felt like I wasted time and money on something that wasn't worth it. As I count down the days until I move into the wonderful place I can call 'my new home', I would highly recommend Peter Alan to anyone who is or will be in a similar position to mine! Thank you for being there for me Chloe! And keep up the incredible work you do - you truly make a difference!

Lida · 26 March 2024

★★★★★ 5/5

Google

I've had a very pleasant experience with Chloe Morris from Peter Alan, Cardiff City Center. She and her team were very cooperative from the day of viewing to move in. This is my first experience renting an independant flat in the UK. Chloe and team were always happy to answer my millions of questions, always with a smile. Hoping for a similar experience living in the place now. 🤞🏻

Dwaipayan · 26 March 2024

★★★★★ 1/5

Google

This has honestly been an appalling experience. First I had to continuously contact in order to receive the tenancy contract. Then there was a last minute 1-week delay to the commencement of the signed contract. There is …

Connor · 23 June 2025

★★★★★ 5/5

Google

I had a great experience with Peter Alan Cardiff City Centre. Joseph Boxhall and Alex Curry were incredibly cooperative and understanding when I needed to pull out of a tenancy agreement. Despite their policy, they went above and beyond to …

Rashmi · 23 April 2025

★★★★★ 5/5

Google

I needed to relet a house which I felt had perhaps not previously been managed as I would expect. I was looking for a fully managed service and hoped to find the most suitable tenants. Stefan came to visit the property and was extremely helpful in advising me and then narrowing the interested parties down to the current new tenants. I met the prospective tenants and was grateful for Stefan’s support in this. He addressed all the reservations I had and successful prepared then commenced the new tenancy in a professional but still friendly manner for all parties. At no stage did I feel that this was not handled in an appropriate way and has resulted in content tenants and also relieved myself of the need to manage the contract myself going forward. I am.confident that this approach and outcome will continue to the extent that I shall be using PA for further lettings as this need arises in the near future.

Ka · 1 August 2025

★★★★★ 1/5

Google

Someone i know is renting from Peter Alan, and they left her without a working washing machine for months - when they finally replaced it, they dumped the old machine outside leaving her to deal with it, and the new machine was installed poorly, flooding her kitchen so badly that it leaked down to the property below. She had to pay to use a laundrette all those months, and the only compensation they've offered is £100, which doesn't come close to the costs she's had to swallow. In my honest opinion they don't care about their tenants.

Rebecca · 26 March 2024

★★★★★ 1/5

Google

This is an honest review of my experience with Peter Alan. I've been trying to help someone I know get compensation from Peter Alan, because they left her without a washing machine for months. When they finally replaced it, they dumped the old machine outside (leaving the tenant to deal with it - see attached photo) and they installed the new machine so badly it flooded her kitchen and a neighbouring flat. My friend had to pay to use a laundrette for many months because of this. Peter Alan has only offered £100 in compensation, and when we contacted them arguing that she was owed more, they were extremely rude to us. I hope things improve but at this moment I cannot recommend them as a letting agent.

Aled · 26 March 2024

★★★★★ 1/5

Google

Completely screwed over a mate of mine and just have to leave my honest opinion. Left them paying to get laundry done elsewhere as their washing machine was broken for over 4 months. They fly tipped it into the street and when they installed a new one, managed to balls that up and flooded the kitchen. No clue how they managed this as installing a washing machine isn't exactly rocket science. For all this they've only offered her £100... I'm sure the landlord insurance will pay them more than that for the screwed up kitchen! Completely rotten, be warned.

Keira · 26 March 2024

★★★★★ 1/5

Google

I know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. They offered her only £100 compensation for all this, which doesn't even cover the cleaning and laundry she had to do on her own. In my opinion Peter Alan is a terrible letting agency, with their dismissive and incompetent attitude towards tenants

N · 25 December 2023

★★★★★ 5/5

Google

Recently required an Apartment in Cardiff. Set my requirements in the intial call and they were able to narrow down a few properties to view. Viewings were smooth and Rhianydd, seemed to have good knowledge of the local amenities. Application was straight forward. All electronic. Had to “gee up” my own HR team to confirm I was in fact working for them. Move in day was fuss fee as I’d already sent the funds rather than have any issues “on the day”. Rachael, ran through the pack efficiently enough. Property was clean/tidy. Couple of minor maintenance issues picked up on the first weekend but, all in hand as you would expect.

Christopher · 26 March 2022

★★★★★ 5/5

Google

I have been searching for a while now for a rental property in Cardiff and have been impressed with the professionalism of all Peter Alan branches. In particular, Peter Alan Roath and Cardiff City Centre I have had very swift responses for viewings and enquiries within less than 24 hours! With such a competitive rental market right now, fast communication is really appreciated. In particular shout out to Emrys at the city centre branch who was very friendly and helpful! Although I have opted for a private rental property this time, I will definitely consider Peter Alan for renting in the future - or possibly buying! Thank you :)

Clare · 26 March 2022

★★★★★ 5/5

Google

I had an excellent experience renting with Peter Alan and Stefan was very professional and helpful throughout. Would highly recommend. ☺️

Lisa · 2 July 2025

★★★★★ 4/5

Google

I cant even rent an apartment, when I call they barely answer, if they do answer they give me incorrect responses, and they never EVER reply to emails. Before edit ^^ Edit : they called to let me know there is an apartment and we rushed to finished all the paperwork only downside is that we got the contract less than 12 hours before the tenancy started and it had some mistakes. After getting it fixed we signed. Waiting to pickup the keys. So far so good.

Alwaleed · 26 March 2023

★★★★★ 5/5

Google

This review is to specifically thank Justin for his time this morning. Although my interaction with Peter Alan wasn't the best initially Justin completely turned this around. Came up with a very reasonable solution for both myself and the landlord to resolve the issue at hand. Kept me updated and went above and beyond his call of duty. Absolute asset to Peter Alan and I hope this feedback reaches his bosses. He should be recognised for his outstanding customer service. Massive thanks Justin!

Amber · 31 May 2020

★★★★★ 5/5

Google

This review is to specifically thank Justin for his time this morning. Although my interaction with Peter Alan wasn't the best initially Justin completely turned this around. Came up with a very reasonable solution for both myself and the landlord to resolve the issue at hand. Kept me updated and went above and beyond his call of duty. Absolute asset to Peter Alan and I hope this feedback reaches his bosses. He should be recognised for his outstanding customer service. Massive thanks Justin!

Amber · 26 March 2020