Lettings2Sales Ltd reviews

★★★★★ 5/5

Google

Had the pleasure working with Lettings2Sales to purchase my first home and I can't lay enough praise on them. They were incredibly responsive and attentive. A personal thank you to Hannah who went above and beyond to keep the process moving, I would go as far as saying she was more integral to getting a timely completion than my solicitors were. Many thanks again to the whole team 😊

The · 15 November 2025

★★★★★ 5/5

Google

I have been a client of lettings2sales for 20 years so can speak from experience here , originally met Mike and put a property on for rental which was fantastic and then did the same with a couple more . Always had fab tenants and kept updated to by the team . In latter years have also sold property as now wanting to retire and again have been kept informed on the process . I do not hesitate to recommend letting2sales to anyone thinking of letting or selling and thank Mike , Hannah and Sarah and Sue now retired for many years of great service thank you all .

Tina · 16 February 2026

★★★★★ 5/5

Google

We have just rented a property through you, Spillers and Baker, and I really wanted to let you know how wonderful your staff have been. Sarah has been a great contact in the office but Hannah has gone above and beyond several times to help me out with viewings when we were in a pickle (drove all the way to Cardiff to be let down by an agent who 'couldn't find' the keys) and also through the rental process. Thank you very much to all the team for their help, Lou

Louise · 16 October 2025

★★★★★ 1/5

Google

interesting, they are falsely removing poor reviews.. posted this over 5 tears ago and now been removed. No excuses for their actions previously and duty bound to republish this : Absolutely shocking. I was due to move in 7th Jan, was asked to pay bond and rent up front without seeing a contract or paperwork. I asked for the wording of the contract and was talked to like dirt. Even when I offered to come into the office to pay a cash transfer after reading some contract wording, I was told they didn't want my business. an absolute disgrace. Rude, unprofessional and untrustworthy. Avoid these guys like the plague. Certainly don't pay them a penny without seeing contracts or tenancy agreements.

Mark · 16 January 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I recently bought a two-bed apartment, and I can’t speak highly enough of Hannah. After a previous sale fell through with another agent who was awful at communicating and never kept me in the loop, working with Hannah was like night and day. She was always on top of things, kept me updated, and answered all my questions quickly and honestly. Hannah made the whole process so much smoother, and I really felt like she had my best interests at heart. Highly recommend!

Rohey · 11 June 2025

★★★★★ 5/5

Google

We have experience of buying, selling and renting properties throughout Wales, Bristol and London, and found Lettings2Sales streets ahead of all other agents we have been to. Where information we wanted wasn’t readily available they researched and came back to us promptly with the answers. They were professional, personable and helpful at all times. We first used Lettings2Sales for a purchase in 2010 and Mike quickly identified the type of property we wanted and took us to see those that exceeded our needs. In 2010 and again in 2025 Lettings2Sales not only provided us with properties over and above our expectations but were genuinely pleased for us when we made our purchases. As such we recommend Lettings2Sales in all aspects. A problem free process throughout. Anne & Charles

Charlie · 16 October 2025

★★★★★ 5/5

Google

Excellent Service from Letting2Sales I had a great experience renting through Letting2Sales. From my first interaction with Sarah, everything was handled efficiently and with care. Hannah conducted the viewing and was friendly and informative, and having her as my main point of contact throughout made the process smooth and totally stress free. Communication was clear, and any questions I had were answered quickly. The welcome pack was also a thoughtful touch that added to the overall positive experience. I’d highly recommend Letting2Sales to both tenants and landlords looking for a reliable and professional service. Thanks again to the team for making the move feel effortless.

Gareth · 16 October 2025

★★★★★ 5/5

Google

I'm very happy with the service we received from lettings2sales. From the start the team were warm, friendly, and quick to communicate any updates. They were flexible and accommodating when organising viewings, which made a big difference. During the negotiation stage, they offered helpful guidance and communicated clearly between us and the vendor, ensuring the process was fair and efficient. Overall, a very professional and supportive experience. Many thanks to you all.

Fiona · 15 December 2025

★★★★★ 5/5

Google

After months of having my time wasted by what was apparently a leading estate agent in Cardiff, along came Mike Taylor from lettings2sales who sold my property within a week! Mike was competent, efficient, helpful and friendly every step of the way! His assistant Sue couldn’t do enough to help and support us after what had been such a stressful time with the previous agents. I cannot recommend lettings2sales highly enough! Thank you Mike, Sue and team!

Connie · 10 June 2023

★★★★★ 5/5

Google

I cannot praise Michael and his team enough, having given instructions to MGY to sell a property they appeared to lack the professionalism, experience and integrity, removed it from them when they appeared to be in cahoots with buyers. We took it off them and gave to Michael he kept us up to date he knew what he was doing and what was expected even from cash buyers and overall I would give him another property to sell and/or rent for me. An absolute breath of fresh air. Our go to agent now for properties in Cardiff Bay. Large enough to cope and small enough to care We look forward to using your Services in the near future all the best!!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 26 August 2022

★★★★★ 5/5

Google

We've spent the last 3 months looking for the perfect place in Cardiff and dealt with most letting agents in that process - most have fallen short in some way or another. Lettings2Sales have been so different to what we're used to, they were really quick to arrange a viewing and then turned around references and handing over keys in less than 2 weeks. Georgia has been a pleasure to deal with and I've had zero issues which is so refreshing. I wouldn't hesitate to recommend them :)

Alexander · 10 June 2022

★★★★★ 5/5

Google

I recently bought a property through this company and cannot speak more highly of them. Mike and his team were thoroughly professional and went that extra mile in order to facilitate the smooth running of my purchase. They were always on hand in order to answer questions and were fundamental in the prompt exchange of contracts, chasing up letting agents and solicitors in order to do so. After my purchase, as I am new to the area, they were on hand to offer advice and guidance regarding builders and cleaning companies. I would without question recommend lettings2sales and will use them again when I come to sell.

Nigel · 10 June 2022

★★★★★ 5/5

Google

We rented a flat from lettings2sales for just under 3 years. Any issues we had were resolved super quickly. Hannah and Sarah are super lovely and friendly and available at any time as well as they are very professional. We highly recommend them as an agency whether you are looking to rent or to buy.

Koko · 15 December 2025

★★★★★ 5/5

Google

I can thoroughly recommend the letting service provided by L2S. Sue and the team were friendly, professional and knowledgeable. They arranged for some excellent contractors to carry out the work needed on my flat, and contact details for other service providers, for example to replace worn out furniture. Nothing was too much trouble. Once the flat was ready to let, they quickly found me tenants, and organised the various contracts and certificates. Having dealt other estate agents in years gone by, I would say the overall service provided by L2S was hugely better. I therefore, would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Sean · 26 August 2021

★★★★★ 5/5

Google

I highly recommend Lettings2Sales for any landlord searching for a reliable, efficient and responsive letting agent. Within 24 hours of putting my property with the agency they had found a tenant and subsequently kept me regularly informed at each stage of the letting process. Mike and his team, Hannah and Sue, are all excellent professionals, very friendly, helpful and always respond to and answer queries and requests. I can’t think of a better agency with which to entrust your property.PositiveResponsiveness, Quality, Professionalism, Value

Timothy · 26 August 2021

★★★★★ 5/5

Google

What an Amazing Experience we had with L2S From day 1 untill we left the place, we had no issues at all with our stay. L2S personnel were so kind, prompt and helpful. Quick response to emails, flexibility and very welcoming. Keep up the good work. thanks you Team L2S

Shashank · 9 July 2025

★★★★★ 5/5

Google

I recently moved out of a property due to a change in personal circumstances. From the very start of the process (e.g. viewing, singing contracts), to arranging the repairs whilst living at the property, right to the very end of the contract (e.g. deposit return), everything was seamless and swift. Hannah and Sue were always so friendly and happy to help, dealt with issues quickly and nothing was too difficult for them. Thank you for a professional, yet friendly service from start to finish - would highly recommend!

L · 10 April 2024

★★★★★ 1/5

Google

Unfortunately having same problem as previous reviewer. I don't make a habit of leaving negative reviews, but this company are proving to be one of the most unfriendly moving out experiences I've ever had with a letting agent during the checkout process and the weeks leading up to. During my tenancy, there were inadequacies, such as failing to fix certain problems when requested (they said they would, but no one contacted me after), and they failed to mention the horrendous silverfish problem that the apartment building is known to suffer from. First problem during the 'move out period' occurred when they were doing viewings. They emailed me with a poorly-punctuated email to tell me they 'found out' I was subletting my car parking space and to make sure I no longer do so after I vacate, that this was 'in violation of my tenancy agreement'. It was a rather negative email that left it vague as to whether they were saying I was violating the tenancy agreement by renting it, or if I'd be violating the tenancy agreement if I continued to rent it after I left. If the latter, why are they saying this? It's common sense, really. If the former, then that makes no sense, because they were the ones who originally said it was fine to do so and pointed me to the concierge for help renting it. Regardless, when I raised the issue, they backtracked and said it was fine, but they sent it because they wanted to use the space for a viewing but were unable to do so. It was weeks before my tenancy ended and I was still living there - it could have been my car. They were just creating negativity, plain and simple. The next problem occurred when they emailed me a day before my checkout date to inform me that I was essentially overstaying my welcome and that I should've vacated the previous day., and that I was now being charged for every day I overstay. My move out date was agreed to be the 16th, not the 15th, which they were saying in their email. I called and one of the sales guys looked into it and said that the person dealing with it made an error and didn't check properly. Still, more negativity from them and yet another mistake inflicted on myself. When I returned the keys shortly before their closing time on my move out date, having spent the day with my father painting and cleaning the place, I informed them that I'd left a new mop and bucket, ironing board, and kettle for the next tenant as the place didn't come with any. There was also additional paint if they ever need to touch up the walls. The person at the desk just looked at me awkwardly and said that I "need to remove them and leave the place as it was when I moved in", as if I should've known otherwise. Regardless, it was impossible because their office was about to close. It was generally an awkward atmosphere and an unexpected response for my consideration of the next tenant. In any case, it wouldn't take them 5 minutes to pick the items up and dispose of them (which would be a pointless waste, honestly, but that's just my opinion. I understand their protocols are their protocols, but they were just negative and made me feel stupid.) The final problem was when they sent me a detailed list of each and everything they had a problem with in the place and that they were, and I quote, "disappointed". I acknowledged that the place would probably need additional cleaning, but nothing excessive. I'd expect a professional, friendly company to give a pleasant farewell, but instead, they made me feel like a tenant who left the place trashed and stupid for leaving necessary household items for the next tenant. They proceeded to spam my inbox with around ten emails with picture after picture of every nook and cranny. Some of the things they sent pictures of had no problems in whatsoever, and will be disputed when push comes to shove. For anyone interested, I will update this review pending how things transpire over the next days and weeks, but I sense they're preparing to get the bang for their buck on my deposit.

Rich · 10 June 2020

★★★★★ 5/5

Google

Hannah at Lettings2Sales was wonderful with us and our move. Given the unprecedented circumstances that arose when moving house during the Covid-19 Pandemic, Hannah made us feel safe and looked after during the process. When we came to pick up keys for the property, Mike in the office took all measures to ensure social distancing was adhered to, and was so lovely and excited for us to move into our new home. Would absolutely recommend Lettings2Sales and look forward to staying in our new home, supported by the company, for some time. Thanks Hannah and the team!PositiveResponsiveness, Quality, Professionalism

Lucas · 10 June 2020

★★★★★ 5/5

Google

Letting2sales have been amazing from the moment we booked an appointment to view a property we were interested in buying, which we ending up purching and after an emotional and very long 11 month wait due to probate Mike and the team were there when ever I rang provided me with more updates and on a more regular basis than our solicitors did, nothing was ever to much of an ask and he was just an email away and regularly chasing solicitors, I would 100% recommend these guys outstanding service. Thank you so much for helping us buy our first home!

Vic · 10 June 2020

★★★★★ 5/5

Google

As a tenant with Lettings2Sales, we were really pleased with how the team dealt with any queries we had. Everyone we spoke to showcased a high level of professionalism while remaining approachable and friendly. They were always quick to come back to us on any issues with our property or any questions we had. We felt like we were in good hands. Our main dealings were with Hannah but Sue was also a huge help throughout our tenancy too. Thank you both very much!PositiveResponsiveness, Professionalism

Hazel · 10 June 2020

★★★★★ 5/5

Google

I have had nothing but top service from first to last from Mike, Sue and the team at LTS. From letting my property, managing any minor issues that have arisen during the course of the letting period (circa 7 years) through to eventually selling the property. I can't recommend them highly enough. They would be my first port of call should I ever need to let or sell a property in Cardiff in the future. Thoroughly professional, very personable and always prepared to go the extra mile to help you. First Class.

R · 11 June 2019

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Mike and Sue for the assisting us with the purchase of our first home! We received exceptional service throughout the entire process! Lettings 2 sales were quick to help answer any of our queries and we honestly we could not have purchased our dream home without them. We would not hesitate to recommend them to anyone. Thank you once again!!PositiveResponsiveness, Quality, Professionalism, Value

Kay · 10 June 2021

★★★★★ 5/5

Google

We cannot speak highly enough of the service we have received from Mike and the team at lts. We have been involved with the firm for 14 years during which time they have found us a variety of tenants for our property, all of whom have been reliable and caused us no problems. They have recently been involved in the sale of our property which has not always been easy but we have been very impressed with time and effort Mike Taylor has put in on our behalf in order to bring the process to a successful resolution. We would most definitely recommend this firm either to someone wishing to rent out or sell a property.

Penny · 11 June 2018