Key Executive Sales Cardiff reviews

★★★★★ 5/5

Google

Sean was great throughout the sales process of our property in Cardiff Bay. He was always easy to contact and helped keep the sale moving, responding to questions from both sides efficiently. Thanks Sean!

Tom · 21 July 2023

★★★★★ 5/5

Google

Jo was very helpful with the sale of our property - proactive, great communication and worked hard to resolve any issues to enable as smooth a move as possible!

Stuart · 16 September 2025

★★★★★ 5/5

Google

Can't recommend Key Executives enough. Sean was great, nothing was too much trouble and he was extremely efficient keeping everyone informed and keeping things moving. Made the whole experience stress free.

June · 16 June 2023

★★★★★ 5/5

Facebook

I wouldn't hesitate in recommending Key Executive Sales to anyone looking to sell or buy a property. The service they provided went above and beyond what I expected and their attention to detail was phenomenal. Nothing was to much trouble for their super friendly team and their knowledge made me feel extremely reassured. Well done and a huge thank you to all at Key Executive Sales.

Stuart · 4 November 2020

★★★★★ 5/5

Google

Excellent service during the sale of my previous property, Sean was helpful, professional and couldn't do enough for me during this stressful period. I whole heartedly recommend this agent.

Brita · 16 June 2023

★★★★★ 5/5

Google

Bought our first home with Key Executive Sales and Jo was amazing, really helpful especially as we were nearing completion. Also gave us a lovely card on completion day!

X · 29 June 2025

★★★★★ 1/5

Trustpilot

Fake reviews and horrible housing

They give out prosecco for 5* reviews but the house was dirty and unsafe, and they still try to keep your deposit!

Iona · 3 August 2025

★★★★★ 5/5

Facebook

So happy with the service I received from you guys. I can’t thank you all enough for all your hard work. I’ll look forward to working with you all again soon. It makes a change to have good quality service. Keep up the great work you do team Key Executive Sales⭐️⭐️⭐️⭐️⭐️plus❤️

Jamie · 4 November 2020

★★★★★ 1/5

Trustpilot

Dodgy company

Slimy f***ers. We moved into one of their houses last year, which was in an appalling condition. They are now trying to charge us £500 for the state we’ve left it in, even though it was much better than what we moved into. It seems they are pocketing all the money for themselves and having a nice holiday of it.

Gwern · 10 July 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking service...

Absolutely shocking service from this letting agency. Had I not committed a deposit to an “executive” apartment during lockdown I would have withdrawn. Throughout the letting agreement process I had to push and remind the agent about follow on actions. On move in day paperwork wasn’t ready despite arrangements being made and then on arrival at the apartment (marketed as an executive apartment) it had not been cleaned. Stale urine was present on the toilets, the kitchen cupboards and oven were filthy, the carpets and floors had not been hoovered or mopped for a long time, the taps were leaking, light switches were broken and there were large stains on the walls and ceiling. What made this experience even more galling is that the letting agent seemed to think this was acceptable.

Jason · 7 October 2020

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. Did not clean property when we moved in. Said it was “in acceptable condition” then after countless correspondence and wasted time. Refunded £40 for the cleaning. Withheld deposits although we stated in the inventory letter upon moving in that there were issues. They presented this to us at the end of the tenancy and demanded a charge. Which again we wasted time appealing. Withheld our deposits for another properly after offering it to other tenants and never returned the monies to us. Scam of a company, nothing but head work and time wasters.

KSENIJA · 12 September 2020

★★★★★ 1/5

Google

I viewed with these as I’d sold my property, Felt pressured by guy showing me around He insisted that an offer was on the table later that day from a cash buyer I refused to be intimidated., 2 weeks later it’s still on market! I do not recommend.

Sharon · 17 March 2024

★★★★★ 1/5

Google

If you're looking for a company that doesn't care at all about it's tenants and will never respond to your problems but will be very quick off the mark to hassle you for no reason, then these guys are for you!NegativeResponsiveness, Quality, Professionalism, Value

Charlie · 16 June 2021

★★★★★ 5/5

Google

Excellent from Emma, Sean, Millie and team

Neil · 19 September 2023

★★★★★ 5/5

Google

Sean is amazing, knowledgeable and professional. Totally recommending their service

Fung · 16 June 2023

★★★★★ 5/5

Google

Would highly recommend!!! Sean helped me with the initial valuation from this we decided renting was my best course of action and I was put through to jack who helped me instantly to get this moving.

Rez · 23 November 2021

★★★★★ 1/5

Trustpilot

Low effort around every corner

Low effort around every corner. I've lived with a keylet tenancy for 2 years and at every opportunity they make things as difficult as possible. Just because we're students doesn't mean we're scum you can walk all over. Dirty flats when we moved in both times, and deposit more than halved on exit despite being in better condition than moving in. Reassurances on mould being dealt with with no action for months.

Figwig · 10 September 2020

★★★★★ 5/5

Google

Would highly recommend!!! Sean helped me with the initial valuation from this we decided renting was my best course of action and I was put through to jack who helped me instantly to get this moving.

Reza · 16 June 2021

★★★★★ 1/5

Trustpilot

The worst most neglectful agency

Najeed · 11 July 2025

★★★★★ 1/5

Trustpilot

Student Rental

Awful company, dirty student house, fire brigade said it was unsafe - lack of fire doors, tenants not refunded full deposit even though it was left in better condition than when they arrived. Company refuse to speak to anyone apart from lead tenant... Stay clear!

CP · 22 July 2023

★★★★★ 5/5

Facebook

Key Executive Sales are Cardiff's top agent in my opinion. They provide fantastic knowledgeable advice, know the market very well and always have their clients' best interest. I highly recommend their services!

Steve · 4 November 2020

★★★★★ 5/5

Google

We have been clients of Key Executive Sales for about 6 years now. They have always done a decent job of letting out our apartment. More recently we have been dealing with Chris Ashton on the sales side and been very impressed with his professionalism and responsiveness. I would recommend this company generally for lettings and sales, and Chris in particular.PositiveProfessionalism

Nick · 16 June 2021

★★★★★ 5/5

Google

Jo was really helpful throughout the buying process :)

Rachel · 11 March 2025

★★★★★ 5/5

Google

I can totally recommend the sales department, after the friendly while professional service they provided during my recent complicated sale. Nothing was too much for Sean, without whose prompt and consistent service, the sales period would definitely have been further extended.

Eric · 16 June 2023