Key Executive Sales reviews

★★★★★ 1/5

Google

Currently renting a property with this agency. Horrible agency as no proper action is taken with maintenance issues , difficult to communicate and they do not take care the property they are managing. Do not work with them. Responding to your response below, this review covers my experience about all maintenance issues i had to deal with keylet over the course of my tenancy which is inadequate and involves lack of duty of care. Additionally, plese provide me evidence of updates 😂 as there is nothing in my mailbox or calls.

Ecem · 16 November 2025

★★★★★ 5/5

Google

I had a truly excellent experience with Key Executive Sales in Cardiff! From the very first contact right through to completion, the team were professional, friendly, and genuinely supportive. They helped me find and secure the right property with clear, timely communication and were always quick to respond to questions or requests. Their local market knowledge and personalized service really made the whole process smooth and stress‑free especially during viewings and negotiations. Big thanks to staff members like Jo, Claire, Nancy and Henry for going above and beyond to make everything seamless. I’d happily recommend Key Executive Sales to anyone looking for a reliable, customer‑focused estate agent in Cardiff!

Evan · 2 April 2026

★★★★★ 5/5

Google

After a very poor experience with a previous estate agent in Cardiff where my sale fell through three times, Sean Lynch and team at Key Executive Sales really saved the day and got my apartment sold. Right from the first contact, Sean was professional and knowledgeable and I felt that the sale was in good hands. Even when faced with a somewhat difficult and demanding buyer, Sean and team steered the boat to safety and got the sale over the line. I was particularly impressed with the way in which they responded to every query I made promptly and diligently. Overall, I feel I received a really outstanding level of service and excellent value for money. I would not hesitate to recommend Key Executive Sales to anyone looking for a really good estate agent in Cardiff!PositiveResponsiveness, Quality, Professionalism, Value

Peter · 28 August 2022

★★★★★ 1/5

Trustpilot

One star is too much for this company

One star is too much for this company. They are truly disgusting. They’ve tried to withhold hundreds of pounds for a “professional cleaning” of a flat with three rooms in total (including the bathroom). The flat was also dirty when I received it and now they’re saying I left it in worse condition than when I moved in. The cherry on the cake was when I disputed the charges, the rudeness and unprofessionalism I received from one of their agents was disgusting. STAY AWAY FROM THIS COMPANY. I have had to take them to the tenancy dispute service because of their treatment and raised a complaint against the agent.

Tomos · 17 February 2026

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience as a tenant with this letting agency. Communication has always been clear, prompt, and friendly, and any issues have been dealt with quickly and professionally. They are approachable, helpful, and genuinely care about both tenants and properties, which makes renting feel far less stressful. For example, when there was a problem with a leaking tap, they arranged a repair very quickly and it was sorted within a day. I’ve felt well supported throughout my tenancy and would happily recommend them to others looking to rent.

Rebecca · 13 December 2025

★★★★★ 5/5

Google

Fantastic service from start to finish! The team was professional, knowledgeable, and always quick to respond to any questions. They made the entire process smooth and stress-free. I felt supported every step of the way and couldn’t be happier with the outcome. Highly recommend! Thanks to Henry.

Byron · 6 June 2025

★★★★★ 5/5

Google

Rented for a year with Keylets Lettings and they've been excellent the whole time. Nancy has been especially helpful and is always quick to respond to amy questions or concerns!

Andy · 16 September 2025

★★★★★ 1/5

Trustpilot

No show!

Booked me in for a viewing and no one showed up. When I called to ask if someone was coming I was advised it had not been booked in and no one could come that day. Avoid.

Clarissa · 10 July 2026

★★★★★ 5/5

Google

Great service in helping me locate properties that were within my budget. Very speedy turnaround on agreements and a smooth process with handover. Thanks Claire and Nancy

Katrina · 9 August 2025

★★★★★ 5/5

Facebook

We have nothing but good things to say about our experience with the Key Executive Sales team. In particular, Sally was a huge help in guiding us through the process and offering local help and support wherever possible - it made all the difference considering we were moving in from another city a couple of hours away. Thanks again!

Sam · 9 November 2020

★★★★★ 5/5

Google

Key Executive Sales were great to work with during my property purchase. Jo Jones was very helpful and persistent, going out of her way to help me understand and resolve issues I was facing on the solicitor side. Thanks Jo and Nick!

Liam · 19 November 2024

★★★★★ 5/5

Google

Key executive sales have been incredibly helpful throughout my purchase process. Cannot recommend Joanne Jones highly enough, she has been instrumental in finding information and keeping us updated. Really grateful to her and the team, would absolutely recommend them to anyone!

Jemma · 20 October 2024

★★★★★ 5/5

Google

We had a rather protracted sale caused by the buyer’s solicitor continually asking questions and generally prevaricating. Through out this whole process, Sean was helpful and considerate way beyond that which I would have expected from an agent. Very many thanks Sean.PositiveResponsiveness, Professionalism

David · 16 June 2022

★★★★★ 5/5

Google

Jo Jones was very helpful and great support to address our queries and concerns over the time. Because of her help the transaction moved very smoothly. I really appreciate her professional attitude and the way she handled the situation. Thank you so much Jo !

Hem · 22 July 2024

★★★★★ 5/5

Google

I had Joanne as my estate agent for my purchase. Jo was great to work with. Anything i needed i could always give her a ring and I'm very thankful for her services.

Matthew · 26 March 2026

★★★★★ 5/5

Google

Found Nick and Jo to be professional at all times throughout the sales process. Information was shared and both were easy to reach should i have any questions.

In · 19 November 2024

★★★★★ 5/5

Google

I’ve just completed on a property purchased via Sally Kenefick at Key Executive Sales and I can truly say that this was just about the easiest property transaction you could imagine. My involvement was minimal from start to finish only because Sally was able to mediate and deal with the issues which arose along the way without any fuss or bother. Professionalism second to none! Thanks Sally 🙏😊PositiveResponsiveness, Professionalism

Martin · 28 August 2021

★★★★★ 5/5

Google

By far the only company I'd recommend for Sales or lettings in Cardiff. Responsive, well run and very organized. They are a pleasure to work alongside.

Joe · 26 March 2026

★★★★★ 5/5

Google

If you are looking for an agent who is responsive at all hours, professional and genuinely caring with regards to your own interest, then you couldn't ask for more from Chris. With us both working throughout the week, Chris catered to our needs and kept us up to speed with any developments in the area and enabled us the opportunity to find the perfect place for us in Cardiff. After communications with many agents across Cardiff this year, none have made us feel as important, looked after and confident as Chris has allowed us to be. Absolute star from the start, and we are extremely thankful. Thanks again, Jake & RihanaPositiveResponsiveness, Professionalism

Rihana · 28 August 2021

★★★★★ 5/5

Google

Working with Sean has been a breeze, i know that if i send an email asking questions regarding a property, Sean would have answered as quick as possible. The commitment and knowledge regarding Sean’s expertise has secured Key Executive Sales a future client in me. Many Thanks.

Harry · 16 June 2023

★★★★★ 1/5

Trustpilot

I feel so disappointed with this…

I feel so disappointed with this agency. I was looking for s new apartment at the beginning of this month and found one nice managed by them. The price is s bit high and I asked if they could kindly negotiate with landlord for some potential discounts. Once I knew there is another candidate and I promised I can pay for the whole rent. They were happy and agreed to send me the contract next week.

Qk · 24 June 2024

★★★★★ 5/5

Google

Jo and team at Cardiff Bay office were great with the sale of one of our apartments, from start to finish, very proactive following up on details throughout the process.

Greg · 16 December 2025

★★★★★ 1/5

Trustpilot

absolutely disgraceful

absolutely horrifying experience ! had a water leak which racked up my water bill to ££££ and they didn’t come to fix the leak for 6 months, they promised to sort out the bill and waited until my contract ended to then say “sorry you’re no longer a tenant and we can no longer support”. Members of staff are racist and absolutely disrespectful too

Rahmi · 21 October 2024

★★★★★ 5/5

Google

Nick and the team at Key Executive made our recent property purchase seamless. Very professional service with excellent communication and quick response times.

Kelly · 16 April 2024