Interlet Group reviews

Hi Sophie, We are disheartened to read this review , and would like to straighten a few things out for you, as you seem to be a little misinformed. Throughout your tenancy, we have tried our best to ensure you received the best care and that any of your needs were met. As you can imagine, maintenance issues in our properties are of high importance, and we aim to fix any problems as soon as possible, however, this sometimes takes time. We fixed and replaces everything you asked us to, with no hesitation from the start of your tenancy. Regarding your deposit, it of course was protected. As we have already mentioned, it was protected with My Deposits, however, throughout the year, we switched to DPS. Therefore, what you have mentioned about the deposit being unprotected is false. You were rightfully charged for the rubbish you left behind, however after negotiating with the landlord (who made the charges), we decided to dismiss the charges. This is purely because we did not want you to leave on a bad note, after enduring what we thought to be an extremely pleasant tenancy experience. During the deposit breakdown, we highlight the charges, provide proof, and give you, as tenants, the chance to discuss the charges with us. After discussion, we came to the conclusion that we were not going to charge you, meaning you were refunded your full deposit. Hopefully this has helped. Best wishes, Interlet

Thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're glad to hear you’ve had some positive experiences with us, and we’re always striving to be helpful and approachable. … More

Hi Lucy, We are disheartened by this review, as well as the others by your housemates, Bridie and Hanna. We feel as though we went above an beyond for you all during your tenancy with us. Firstly, we have a quick and reliable maintenance team who respond to any issues promptly. This is not because "we have to", but rather because we care for the wellbeing of all of our tenants. We supplied a new bathroom and have helped countless times, which you seem to have forgotten. In order to receive your deposits back, we ask that you send us various information, which we actually only received approximately 3 weeks ago. Unfortunately, it is not our responsibility to refund your money so you can pay your next rent. We have processed your return as quickly as we possibly could and have apologised for any delays. Please be reminded, some of you did not pay your rent on time, therefore, we also had to wait for money from you. As stated previously, we appreciate that you made an effort to clean the property. However, as per our photographic evidence, some areas (such as the oven) were left dirty - consequently, we needed to have our professional cleaner come in and ensure the property was clean for the new tenants' arrival. Again, we have evidence for invoices, which were indeed sent to you. Your review may be perceived as misleading to others, as your cleaning fee was a mere £12 each. Please be reminded, we waivered multiple costs that were accumulated by yourselves. For example, many of you failed to bring your keys back on time, which should have resulted in a late key fee. We also let a number of you stay in the property for an extra two days - free of charge, as you had forgotten the date of your end of tenancy. We feel that "unethical" and describing us as incompetent is completely unfair, we are following a process and trying our absolute best to cater to all of our tenants fairly, and professionally. We only charge for damage to the property, caused by tenants, we absolutely take into account wear and tear. We also gave you the opportunity to dispute the charges through DPS, which none of you chose to do. We hope this clears things up for you. Thank you, Interlet

Hi, We are disheartened by this review, as well as the others by your housemates, Bridie and Lucy. We feel as though we went above an beyond for you all during your tenancy with us. Firstly, we have a quick and reliable maintenance team who respond to any issues promptly. This is not because "we have to", but rather because we care for the wellbeing of all of our tenants. We supplied a new bathroom and have helped countless times, which you seem to have forgotten. In order to receive your deposits back, we ask that you send us various information, which we actually only received approximately 3 weeks ago. Unfortunately, it is not our responsibility to refund your money so you can pay your next rent. We have processed your return as quickly as we possibly could and have apologised for any delays. Please be reminded, some of you did not pay your rent on time, therefore, we also had to wait for money from you. As stated previously, we appreciate that you made an effort to clean the property. However, as per our photographic evidence, some areas (such as the oven) were left dirty - consequently, we needed to have our professional cleaner come in and ensure the property was clean for the new tenants' arrival. Again, we have evidence for invoices, which were indeed sent to you. Your review may be perceived as misleading to others, as your cleaning fee was a mere £12 each. Please be reminded, we waivered multiple costs that were accumulated by yourselves. For example, many of you failed to bring your keys back on time, which should have resulted in a late key fee. We also let a number of you stay in the property for an extra two days - free of charge, as you had forgotten the date of your end of tenancy. We feel that "unethical" and describing us as incompetent is completely unfair, we are following a process and trying our absolute best to cater to all of our tenants fairly, and professionally. We only charge for damage to the property, caused by tenants, we absolutely take into account wear and tear. We also gave you the opportunity to dispute the charges through DPS, which none of you chose to do. We feel it is important to add that we always provide an inventory when tenants first move in, which enables them to make their own notes. This ensures tenants are not charged for any damage that was not caused by them - we always refer to this when adding any deductions from their deposits. Tenants are made aware of this and are asked to sign the inventory in agreement - which you did. We hope this clears things up for you. Thank you, Interlet

Hi, We are disheartened by this review, as well as the others by your housemates, Lucy and Hanna. We feel as though we went above an beyond for you all during your tenancy with us. Firstly, we have a quick and reliable maintenance team who respond to any issues promptly. This is not because "we have to", but rather because we care for the wellbeing of all of our tenants. We supplied a new bathroom and have helped countless times, which you seem to have forgotten. In order to receive your deposits back, we ask that you send us various information, which we actually only received approximately 3 weeks ago. Unfortunately, it is not our responsibility to refund your money so you can pay your next rent. We have processed your return as quickly as we possibly could and have apologised for any delays. Please be reminded, some of you did not pay your rent on time, therefore, we also had to wait for money from you. As stated previously, we appreciate that you made an effort to clean the property. However, as per our photographic evidence, some areas (such as the oven) were left dirty - consequently, we needed to have our professional cleaner come in and ensure the property was clean for the new tenants' arrival. Again, we have evidence for invoices, which were indeed sent to you. Your review may be perceived as misleading to others, as your cleaning fee was a mere £12 each. Please be reminded, we waivered multiple costs that were accumulated by yourselves. For example, many of you failed to bring your keys back on time, which should have resulted in a late key fee. We also let a number of you stay in the property for an extra two days - free of charge, as you had forgotten the date of your end of tenancy. We feel that "unethical" and describing us as incompetent is completely unfair, we are following a process and trying our absolute best to cater to all of our tenants fairly, and professionally. We have been very communicative and have assured you multiple times through phone calls and emails that you would receive your deposit back, however, as you can imagine, we were dealing with many, many tenants at the same time. We only charge for damage to the property, caused by tenants, we absolutely take into account wear and tear. We also gave you the opportunity to dispute the charges through DPS, which none of you chose to do. We hope this clears things up for you. Thank you, Interlet

Dear Evelina, We are very sorry to hear about your unfortunate experience, that was truly not our intention. We really appreciate your feedback and hope you give us the chance to make it right. I would also like to take this chance to comment on your points. Prior to contract signing and moving into your shared house, we mentioned to all tenants that in January there would be some works done to the back garden outside. You all agreed to this, however once the builders started their work outside, we started receiving complaints. We then had a meeting with the landlord, the builder, and all tenants. All tenants happily agreed to take compensation from the landlord to accept the works going on, even though it had been agreed prior to signing the contract that it was okay for the works to carry on for a few weeks during your tenancy. The complaints we received were not in our control, as you had all previously agreed before signing the contract that the works could carry on, however we tried our best to resolve the problem and also arranged for compensation from the landlord. We do hope you don't judge the entire company by this one experience, as our goal is to make sure all our tenants are happy throughout their tenancy. Please feel free to reach out to us directly if you ever have any questions or comments. I will share your constructive feedback with the team and thank you for bringing it to our attention. Kind regards Zaid General Manager

Thank you so much!

Dear Matthew Thank you for sharing your feedback. We sincerely apologise for any frustration you experienced regarding the return of your deposit. Our goal is to ensure that all processes, including the return of deposits, are handled in a timely and transparent manner, while also adhering to legal requirements. We aim to return deposits within 30 days as specified in the rental agreement and in compliance with state regulations. If there was a delay in your case, we truly regret any inconvenience this caused and would like to understand what went wrong. Please feel free to reach out to us directly at Interlet, so we can discuss your concerns further and work toward a resolution. Thank you again for your feedback, which helps us improve our service. Best regards, Manager

Thank you so much. We wish you all the best.

Thank you so much!

Thank you so much Claire for the lovely review.