Interlet Group reviews

★★★★★ 5/5

Google

As a tenant, my experience with Interlet Estate Agent has been excellent, especially as a first-time student renting. From the beginning, they explained everything clearly, including the importance of keeping the property clean and reporting any damage, as this can affect the deposit. This honesty and transparency helped me understand my responsibilities and made the whole process much smoother. They provided all the necessary certificates upfront, which gave me confidence that everything was safe, compliant, and properly managed. The girls at reception are always friendly and professional. The team are honest, respectful, and professional, and they treat tenants fairly. From my experience, as long as you take care of the property and respect it, you will have no issues. They are very supportive and professional, which is why I have continued my tenancy with them for a second year. Overall, this is the best estate agent I have dealt with, and I would highly recommend them to students and tenants looking for a trustworthy, organised, and professional company.

Lenny · 16 March 2026

★★★★★ 1/5

Google

Very dis-organised letting company to be with. Constantly sending emails last minute saying a viewing will take place “tomorrow” and that they require a payment by the end of the day they ask for it. They also do not give a care in the world about the state of the flat you rent from them. I lived in a mould infested house for 2.5 years and i wasted 550 pounds of my hard earned cash every month to live in there. Full of spiders and rats at the front of the house. Lights constantly going out and switches breaking, interlet didn't once ask if there was any issues with the house or if we needed any help with repairs. They also are very forceful and demanding with they’re emails so beware of all of this before you rent with them

Taylor · 16 January 2026

★★★★★ 1/5

Google

Systematic theft. This company is horrible to deal with during and after the tenancy. Multiple housemates attempted to challenge unfair theft of our deposit, and the company simply ignored us. If you want any deposit back you need to ring them every morning and argue on top of waiting 5 months. I would thoroughly encourage any potential clients to knock on the doors of existing residents and get an unbiased opinion. The disrespectful and unprofessional behaviour is noted, and will be shared with as many of my peers as possible.

Tom · 12 December 2025

★★★★★ 5/5

Google

I’ve had an excellent experience renting from my landlord. Communication has always been clear and timely, and any maintenance issues were handled quickly and professionally. The property is well-maintained, and it’s clear that the landlord takes pride in providing a comfortable living environment. Interlet has also been amazing throughout the entire process, organized, responsive, and incredibly easy to work with. I highly recommend them to anyone looking for a reliable and responsible property owner and agency.

Krishi · 28 November 2025

★★★★★ 5/5

Google

I have placed my properties with Interlet Estate Agent, and my experience has been excellent. The girls at reception are outstanding, always polite, professional. They even help out of hours, which is really helpful, especially if you’re just starting out. Gabrielle Ellis in particular helped me during the HMO application process and was very supportive. Also the students they bring are also nice and excellent people who leave your properties tidy and clean. overall are excellent and honest people who genuinely care about their clients. If you ever struggle to find people to carry out work, they provide access to excellent, honest professionals who work hard and do things properly. They are better than the estate agents around them, and what makes them stand out is their honesty and strong work ethic. At no point do they leave you feeling misled or taken advantage of, they are transparent in all directions and provide a level of warmth and professionalism that is rare to find. I would highly recommend Interlet Estate Agent to anyone looking for a trustworthy, hardworking, and reliable estate agent.

M · 16 March 2026

★★★★★ 5/5

Google

An overall great experience with the team at Interlet Cardiff. Tried a few property agencies since moving to Cardiff and this is by far the best one. All questions and requests have been answered by their lovely team! They have a very quick response time to emails and replace faulty appliances VERY quickly. Glad to have chosen Interlet!

Olivia · 5 December 2025

★★★★★ 5/5

Google

LANDLORDS - This is the agency for you! Excellent agents to work with as landlords. Always able to let our properties at market value. Amazing abilities to manage tenancies, extremely fair approach, moving in and outs due diligence, whether it's students, family/professional rentals, Zaid and his team at interlet has been great to us for a number of years.

Inayat · 18 April 2025

★★★★★ 1/5

Google

DO NOT DEAL WITH Interlet. Scam company praying on the naivety of students. Zero support for housing issues. A contractor stole my property and Interlet did nothing to help me. They retained £650 of our deposit (6tenants) due to a few pin …

Ross · 16 December 2025

★★★★★ 5/5

Google

I’ve had a great experience with this letting agency. From the start, the team has been friendly, responsive, and genuinely helpful. Any questions or maintenance requests were handled quickly, and the whole process, from viewing the property to moving in, was smooth and stress-free. Highly recommended!

Anna · 26 November 2025

★★★★★ 5/5

Google

I had a great experience renting through this letting agency. The team was professional, responsive, and made the whole process smooth and stress-free. The landlord was also very friendly and easy to communicate with, which made settling in …

Catherine · 16 December 2025

★★★★★ 1/5

Google

Based on the following experiences, and others not listed, I would not recommend Interlet Group. Upon initially entering the property I rented through Interlet, I was greeted with multiple issues, including but not limited to: broken oven door, broken freezer drawers, torn flooring in multiple areas of kitchen, broken windowsills in kitchen and living room, large hole/dent in bathroom wall, bathroom window that could not be opened, dirty bath, broken desk, broken wardrobe drawer, stained mattress, broken blinds in one bedroom, no blinds in the other. They attributed much of the initial issues with the property to ‘the previous tenants must have broken these’/‘the previous tenants did not leave it in a good way at all’, despite claiming to have inspected/deep cleaned the property prior to myself and my flatmate moving in. Some of these issues were resolved quickly, they replaced the oven, freezer, panelling in bathroom wall, desk and mattress immediately. Other issues took months to be resolved despite being followed up on multiple occasions, such as the bathroom window that could not be opened. They (not quickly by any means) installed blinds on one window in the bedroom that was missing them. They installed blinds on the second window in said room months later (these blinds did not work). Others were never resolved. The torn flooring was never fixed. I rented the property for twelve months, informed them of the broken blinds in my bedroom when I moved in at the end of the third month, was told multiple times that ‘the blinds man’ was working on them, and upon moving out of the property at the end of my tenancy, did not have working blinds. Interlet also expressed a general lack of interest in us, for example, the broken desk (which was promptly replaced) remained in the front garden for the entire year - we had no transportation, thus we could not remove the large pieces of wood ourselves, and Interlet informed us they would collect it - they never did. We informed them of the rusted (therefore unsafe to use) state of the microwave, and were told to pick a new one up from their office, despite us informing them of our aforementioned inability to remove/collect large and/or heavy items. They told us that they would deliver the new microwave, but never did. When they did send a member of the maintenance team to fix an issue, they rarely provided us with notice that somebody would be coming to our property. Additionally, we were only provided with one key to our front door (there were two of us occupying the property), and had to chase this up multiple times, to no avail. We eventually opted to change the lock ourselves (partly for security purposes, partly out of a desire to each have a set of keys) and had our own keys cut. I would suggest avoiding renting through Interlet if possible.

Meg · 27 August 2023

★★★★★ 2/5

Google

Be very careful! They were great until we moved out and they tried to take most of our deposit for things we hadn't done! House was dirty when we moved in. We only got our deposit back because they had failed to put our deposit in a DPS within 30 days of paying, so we threatened to sue them.

Sunil · 27 August 2022

★★★★★ 5/5

Google

Great experience overall - They replied within a couple of days and sorted any issues quickly! Our microwave was replaced immediately when asked and our table soon after. As first-time renters, their explanations about bills and contracts …

Grace · 16 December 2025

★★★★★ 1/5

Google

I feel like I lost days of my life dealing with interlet. They stand out as the most unprofessional, disrespectful, and dishonest letting agency I've encountered. Their actions spoke volumes about their lack of integrity and greed. TLDR: property unclean and lacked promised furniture, security issues with keys being left accessible to the public, rubbish left outside by interlet for weeks, failed to protect deposit correctly, tried to keep deposit. 1. The day before I was supposed to move in, they called and said the flat needed painting and re carpeting, requesting I move in a week later despite them knowing I had no where to stay and offering no alternative accommodation. I had to decline this so ended up with an unprepared and less than ideal living space. 2. Despite being told I could collect the keys by noon, I faced a delay of over two hours due to the flat not being ready. Even after finally obtaining the keys, someone was still cleaning inside. 3. The flat wasn’t clean upon moving in (cobwebs/spiders, rubbish in the freezer, stains in the toilet, dirty oven, etc.) - this wasn’t a big deal but the inventory falsely claimed the property was 'very clean’. 4. I was told upon viewing the flat that a microwave and hoover would be provided (they weren’t). It took persistent reminders over 2 weeks to receive an old, dirty microwave and nearly 5 weeks to obtain a hoover. We also had to wait a week for new chests of drawers as the old ones were falling and apart and unusable. 6. A considerable amount of rubbish left by previous tenants was left outside (pic). Despite informing Interlet immediately due to the rat problem it caused, it took weeks for its removal. Then a second load of dumped rubbish during work on the flat above took another week to clear. 8. Security lapses occurred during construction on the flat above, with workers leaving a key accessible in the electricity cupboard outside, granting easy access to the building. As a young woman living alone, this situation made me feel extremely unsafe. 9. Returning to the flat after a week away, I discovered a significant ceiling leak near the electrics. Attempts to contact Interlet's emergency number on a Sunday failed as the number was inactive, leaving me vulnerable in case of a more severe emergency. 10. A gas engineer's visit for the boiler, situated in my bedroom cupboard, led to concerns about potential carbon monoxide leaks, requiring the gas supply to be shut off. Interlet arranged for someone to come out that afternoon. I said I had a very important virtual interview that afternoon and would leave the doors unlocked but would they please not disturb me in the living room. They assured me I would not be disturbed but right in the middle of my interview they rung the buzzer, knocked on the living room door, then repeatedly called my phone. 12. When I moved out, I left it in a far better state than when I moved in. Interlet took 3 weeks to reply about deposit return and said £30 was being deducted for wall painting and £60 deducted for cleaning. deposit. This was contested based on their initial acknowledgment of the walls' condition and the property's initial cleanliness. Over a month after moving out, we still had not seen a penny of our £850 deposit, I requested the undisputed £790 to be returned immediately and notified that I would be opening a dispute with the DPS over the remaining £60. At this point, they refused to return any of the deposit to us as we were opening a dispute. Of course the DPS ruled in our favour and we got the whole deposit back on the 13th of September (almost 3 months after moving out). 13. When opening the dispute with the DPS, we found that that Interlet were late protecting our deposit and didn’t provide the legally required documentation. When I raised this issue and mentioned potential legal action, their response was dismissive and defensive. Although several solicitors were willing to pursue the case on a no-win-no-fee basis, we opted not to escalate further due to the significant time and stress already caused.

Lili · 13 June 2024

★★★★★ 5/5

Google

I rented through Interlet as a student and had a very good experience. They made the process clear and straightforward, and took the time to explain my responsibilities as a tenant so there were no surprises. All the safety certificates and documents were provided early, which made me feel reassured that everything was properly managed.

Anwar_ · 16 March 2026

★★★★★ 5/5

Google

Responded to all correspondence almost instantly. Found us the perfect flat, super clean and explained the terms to us in an easy to under Way. Always friendly and professional. Any issues we had throughout the year they would respond to us 24/7 and send someone out the same or next day. Really cannot recommend them enough. People are so quick to post a bad review. When they have a great experience they so easily forget to give kudos. Thank you Interlet.

Angie · 24 July 2025

★★★★★ 5/5

Google

Interlet provided an exceptional experience from start to finish. The team was professional, friendly, and very responsive, making the renting or letting process smooth and stress-free. Their attention to detail and commitment to excellent service really stood out. I highly recommend Interlet to anyone looking for reliable and trustworthy property services!

Tina · 2 April 2026

★★★★★ 1/5

Google

Absolutely terrible experience with Interlet Cardiff, AVOID AT ALL COSTS We've had nothing but problems since moving into a property managed by Interlet. The flat was filled with mold, which damaged over £200 worth of clothes and …

Joud · 16 October 2025

★★★★★ 5/5

Google

Would really recommend this agency, Zayd was very helpful and goes out of his way to make you feel comfortable in the house, very happy with the service so far

Keya · 11 July 2025

★★★★★ 5/5

Google

Very good! Always sort out any concerns within a few days, landlord is friendly. Anything we wanted replaced was done within a few days of asking. Highly recommend!!

Olivia · 26 November 2025

★★★★★ 5/5

Google

Best agency ive ever been with. No job is ever too small and they are always so quick to reply to anything I email about (literally within minutes every time). They let me move in early to my flat which was a lifesaver as I was in a pretty bad position housing wise and when I moved in they even came over when I couldnt find the fuse box which was actually in the most obvious place but they didnt even mind being called out for such a silly thing. They've kindly allowed me to stay in my flat a few extra months over my tenancy before i go travelling which is so relieved about as it is so difficult to find a short term tenancy anywhere. Any issues with appliances are always sorted within hours, ive been with other agencies and it takes literal weeks to get things fixed or replaced. Staff are SO friendly and professional and really look after tenants. This is the only agency i'll ever rent with again, cannot recommend enough.

Niamh · 27 August 2023

★★★★★ 5/5

Google

One of the best agencies I stayed with. Everyone is super welcoming and polite in the office. Quick responds to any emails, phones calls and any issues with the apartment. Handy man was amazing too, as would always come on the same day to fix anything which was never the case with any other agencies I stayed with. This agency also was very helpful and flexible with postponing my leaving date and had no issues with getting my deposit back which made whole experience extra pleasant! Thank you for your great work guys! Hope to stay with you again!

Dana · 27 August 2023

★★★★★ 5/5

Google

Very good and friendly landlord, always willing to sort out any concerns/ issues. Emails answered at a timely manner, would recommend!

Ola · 28 November 2025

★★★★★ 5/5

Google

Great experience with interlet. Perfect communication, helpful staff which always quickly to respond to issues. Thank you!

Aymen · 28 November 2025