FlatHomes Property Services reviews

★★★★★ 5/5

Google

I’ve rent from letting agents for about 6 years in cardiff, these guys by far are the best i’ve dealt with…. from the viewing, to picking up the keys and eventually leaving the property - these guys were super respectful, helpful and made the process of leaving really easy - which is a lot more than other letting agents have done for me. mainly dealt with Brennan who is a top guy, but the other staff i spoke to were just as good. top stuff guys - highly recommend.

J · 17 December 2025

★★★★★ 5/5

Google

Sam and Katie were both absolutely top drawer! The entire process from start to finish was totally seamless (and we even had a few laughs along the way!). Flat Homes are a very professional outfit and having just moved into one their properties on a 12-month term, I feel confident that I am in very good hands. Thank you guys and all the best, Ian

Ian · 3 April 2026

★★★★★ 5/5

Google

We rented our home through FlatHomes and had an excellent experience throughout the entire tenancy. From the very beginning, the team was supportive, responsive and easy to communicate with. Any questions or issues were handled quickly and professionally, which made living in the property completely stress-free. What really stood out was their support not just at the start, but all the way through to the checkout. They guided us clearly through the process, were fair and transparent, and made the move-out experience smooth and straightforward. Overall, we felt genuinely looked after from start to finish. We highly recommend FlatHomes to anyone looking for a reliable and supportive team to rent from.

Elvira · 17 December 2025

★★★★★ 5/5

Google

Had an amazing experience since the first day I called FlatHomes. I had been looking for property to rent in Cardiff for a while and had been calling different agents but it was unique with FlatHomes from the first call. So personalised and thoughtful. The viewing was arranged on the same day, I did not have to wait and correspondence for the viewings was clear and timely with multiple team members making sure that all is ok. Upon securing the home, the team has been supportive and resourceful all through the process making it an easy process going through tenancy references, registrations and contracting. Great team and special shout to Sam (Samantha), keep the good working going and connecting people with homes they love hustle free :-).

Liz · 17 December 2025

★★★★★ 5/5

Google

My experience with Flat Homes was outstanding. Their communication was clear, their staff were genuinely helpful, and everything was handled efficiently. I truly appreciate the quality of service they provided.

Alonge · 17 December 2025

★★★★★ 1/5

Google

"Stay as far away as possible from these unprofessional letting agents" I was moving into my first flat in the city and unfortunately chose a Flat Homes apartment. The agents handed over an absolutely filthy apartment to me. There were used socks, used tissues, food residue strewn across the floor (see pictures). The floor was very sticky and oven was atrocious. I had to call and follow up with them repeatedly on move-in day to get the apartment cleaned again. I had to remind numerous times for a cleaning staff to show up and supervise them myself as they tried to do the bare minimum. In order to make the apartment liveable I had to clean by myself throughout the week. The horrors on my move-in day didn't end there. During my handover process and in the tenancy agreement, I was assured that postpaid utility connections were in place. At 10 pm in the night, my power got disconnected. With no power and no idea what's wrong, I called their emergency phone numbers but no one picked up. It was a Friday night and bank holiday weekend, and with no response I had to fend for myself. I had to wake up my neighbours, and they were kind enough to inform me that it was a pre-paid meter (tenancy agreement says otherwise) and helped recharge the meter with an emergency balance. The agents were "kind" enough to call back after my multiple tries to their "emergency" number "after" the long weekend - 3 days after I was left without power, they called me and had the audacity to deny that they did anything wrong. I had to go to their office and show them written proof of documents to make them accept that they had indeed told me the electricity connection was postpaid billing. The process while leaving the apartment was thankfully much smoother. My deposit refund was processed pretty quickly. They charged very high remarketing fees citing clauses in the agreement, when they themselves failed to follow through so many. In spite of giving me a filthy apartment to move into, they had the cheek to charge me £90 cleaning fee, which I paid. By this time I had lost the will to fight and simply wanted to be done with them. Please stay away from these agents. I wouldn't recommend them to anyone and will strongly advise against engaging with them. Update - the team contacted me after my review telling that they will investigate the matter. But, other than doing some lip service of it was his mistake or her mistake, no tangible outcomes came out of their "investigation".

Vivek · 16 August 2023

★★★★★ 1/5

Google

They are not shared bathrooms but tiny shower rooms. Room 2 is currently vacant & is advertised as double glazed. It isn't. Rotten double doors & perspex windows at the top. The pipe outside the room door outside is cracked and leaks. There is also a very substandard repair done by the outside drain after the ground collapsed. If i could give no stars i would. Very badly managed. Property in a poor state of repair. Safety issues and urgent repairs ignored. Charge of £1 to use the cooker and washing machine. Overcrowding no problem. Electric cards are a money making rip off. Property is full of damp and mould including showers! Top floor shower room ceiling is covered in mould. Property not cleaned regularly. The property is dirty. Window cleaners do not exist. Kitchen fire door doesn't close properly. The outside wall is falling apart. There are mice in the property and have been for years. The bins are filthy and smell. The garden is a mess and as for the central heating you won't be seeing that on much!! Never ending heating issues because the landlady won't spend money. Come see for yourself at 17 Howard Gardens Adamsdown Cardiff. You also have 2 occupants living in Room 3 which is illegal!! You are ignorant to the law always. 1 person to a room only. If you aren't happy with my comments that's because you don't want the truth known!!

Martin · 12 June 2023

★★★★★ 5/5

Google

Me and my fiancé were looking to have our first flat together, and while other estate agents let us down. Flat Homes did everything they could to secure us a flat, and any/all issues we addressed were sorted straight away. Their communication is excellent, and we are extremely happy with how well they have looked after us since moving in. Cannot fault their efforts and the company owner should be very proud of his team for the amazing service they have provided. Special mention to Celia, Samantha, Amanda, and Gareth. I’m sure there are others who are also doing amazing work, but these are the ones we have dealt with the most and I sincerely thank them all for making our first home together a wonderful experience ~

Gemma · 12 June 2023

★★★★★ 1/5

Google

I would never use FlatHomes services again. Bad experience, I felt marginalized and discriminated against by the manager Sam. The owner says yes and Sam says no because he has preferences (not to mention anything else) Stars offered? if I could with minus I would give, 100. If you are not English do not go to FlatHomes!!!! Total disappointment, racism and marginalization!!!!

Craeasa · 17 November 2025

★★★★★ 5/5

Google

I had an excellent experience from start to finish. The team was outstanding, professional, friendly, and very supportive. The process was smooth, efficient, and easy to follow. I’m extremely pleased with the overall service.

Mr · 20 March 2026

★★★★★ 5/5

Google

After looking for a property for over 4 weeks I was struggling to find the time to go to a viewing during work. I called FlatHomes and spoke to Jack who managed to set up a viewing straight away for me on the weekend. Jack and Gareth made the process really simple for me from start to finish, and they even helped me on Friday evening to secure the property. Jack explained everything really clearly and made the entire process quick and easy for me. They are also very polite and helpful. 10/10 all round!

Nathan · 14 November 2023

★★★★★ 5/5

Google

I had a great experience with Sam from Flat homes. Great team, they made the process seamless and timely from enquiry to move in. Service was excellent. I will recommend.

ALPHALINKS · 17 March 2026

★★★★★ 5/5

Google

I recently concluded my tenancy with Flat Homes and I must say, it has been a good experience from start to finish. The staff at Flat Homes have been consistently helpful and responsive. Every interaction was handled professionally, making the entire process seamless. The property was in good condition upon move-in, with no issues to report. Although I had a few minor repairs needed during my tenancy, they were all resolved within a reasonable timeframe. I was always well-informed through both emails and letters whenever there was something that required my attention. The property I rented is well-located, and the rent is quite fair when compared to the market rates. In summary, I would recommend Flat Homes to anyone looking for a hassle-free and positive rental experience.

Daniel · 15 September 2023

★★★★★ 5/5

Google

Myself and my partner have recently moved to Cardiff and have been on an extensive search to find our new home. Samantha has been nothing short of brilliant to us. Accommodating, professional and very friendly. Samantha has helped us to secure the property we have been searching for, allowing us to create a life and home for ourselves in Cardiff. A true lady and we look forward to working with her going forward.

Caragh · 14 November 2023

★★★★★ 5/5

Google

Had an excellent time dealing with Flathomes. Our agent Sam got onto our case and got exactly what we were after in no time with excellent communication. Everything was super clear and went incredibly smoothly. We had an unexpected issue …

Scott · 17 April 2025

★★★★★ 5/5

Google

FlatHomes Property Services provided an exceptional experience. The team was professional, friendly, and very responsive, making the property process smooth and stress-free. Their attention to detail and dedication to excellent service really stood out. I highly recommend FlatHomes Property Services to anyone looking for reliable and trustworthy property experts!

Tina · 3 April 2026

★★★★★ 5/5

Google

An excellent property management company. I have let them manage my flats and houses for many years. Never any real issues, any minor problems dealt with straight away. Great at communicating and very fair to both landlord and tenants. All staff are very professional, Sam and Gareth went the extra mile recently over a property sale. Cannot fault the firm.

David · 10 April 2024

★★★★★ 5/5

Google

FlatHomes Priperty Services I have used for 15 years and Gwilym and his team have provided a non stressful time for me as a landlord as problems do arise now and then and things get sorted straight away with the support team in place. For those who are looking for an agent to run there properties these are a must they are profetional and give fantastic value for money and adhere to all the latest rules and regulations that are required. Thanks guys for all what you have done over the years Alan WrightPositiveProfessionalism

Alan · 24 August 2022

★★★★★ 5/5

Google

Excellent Professional and Prompt Service. They have answered all our questioned and help through the whole process of renting our now apartment. The apartment was professionally cleaned and all documents were properly done. The process was seamless and extremely happy about their service. I would like to specially thank Amanda and Samantha for their friendly service. I would definitely recommend Flat homes to anyone looking to rent a new apartment.

Rashmi · 12 June 2023

★★★★★ 1/5

Google

Recently concluded my tenancy with them, I can only say one thing “ONE OF THE WORST AGENCY IN CARDIFF CITY “ My advice to those who choosing FlatHomes , please take as many photos if you find something wrong, because at the end they will simply take all your deposits and that’s the only investment they are putting back on that property. They were well behaved throughout the tenancy period and reassured us for everything but unfortunately at the last day I paid for everything.

Dipin · 14 November 2023

★★★★★ 1/5

Google

Bad experience, Bad Agengy, Bad services, Bad Manager. All wrong with. Very disappointed. No no no I do not recommend FlatHomes No professional….

Acaotim · 17 November 2025

★★★★★ 5/5

Google

The whole team at flat homes have been great during my first few months of my tenancy. Communication is always quick, Jack has been especially helpful. Any maintenance issues have been resolved swiftly and Sam was wonderful responding to an out of hours call. I couldn’t recommend them more.

P · 14 December 2023

★★★★★ 5/5

Facebook

When we were looking for a rented property we found one that was exactly what we wanted and needed and Gareth at Flathomes was very helpful and professional while looking around the property and subsequently renting the property. If we needed any repairs etc Flathomes sorted it at their earliest convenience. When my Husband and I split up and I had to move out very quickly Gareth was very accommodating and nearly a year on after I vacated the property when I needed help with something recently Gareth didn’t hesitate to help me. Thank you Gareth and I would definitely fully recommend Flathomes x

Siân · 23 February 2019

★★★★★ 5/5

Google

Excellent experience with Flathomes and in particular Jack. I was very tight for time with my tenancy ending and Jack managed to get me into a fabulous new flat in the city center within 2 weeks. He couldn't have been more helpful, would 10/10 recommend using Flathomes if interested in renting in Cardiff!

Jenny · 12 June 2023