Darlows Cardiff reviews

★★★★★ 5/5

Google

As first-time buyers, we found the market really overwhelming, but Emma has been incredible from start . She took the time to understand exactly what we were looking for within our budget and has gone above and beyond to help us find our …

Rebecca · 15 February 2026

★★★★★ 5/5

Google

From the moment Rhys came out to value and photograph our home, we knew we were in good hands! Our property was on the market swiftly, which is where Nadia introduced herself. Nadia had secured 3 viewings within the second week of our property being on the market, with one of these viewings leading to an offer that same week. Nadia gave us the confidence to decline the first offer and we ended up accepting an offer higher than we had thought possible. From then until the point of completion, Nadia was just a phone call or email away and couldn't have been more helpful. Thanks Darlows for making a complicated and stressful process as easy and straightforward as possible!

Josh · 16 January 2025

★★★★★ 5/5

Google

I decided to use Darrow’s to represent me for the sale of my house. I met an agent called Rhys who was smart, on time, with a pleasant manner, Rhys was knowledgeable and reassuring who supplied all the necessary documentation to …

Kevin · 15 February 2026

★★★★★ 5/5

Google

We have appreciated Emma’s help in trying to find a property. She is knowledgable of the area and really listened to what we said to understand our requirements. We would definitely recommend Darlows and in particular Emma.

Kim · 15 March 2026

★★★★★ 5/5

Trustpilot

I would like to thank Georgia

I would like to thank Georgia for all her expertise and patience dealing with my many questions recently regarding my tenant and tenancy law. She has clearly had my best interests uppermost, and has given me sound and informed advice, responding promptly and professionally. I am grateful for your help, Georgia, thank you so much.

Beccy · 25 June 2026

★★★★★ 5/5

Trustpilot

Darlows was truly FANTASTIC

Short version: After experiencing several disappointing and unproductive months with another well-known estate agent in Pontypridd, I moved my property to Darlows Pontypridd. Within just one week, they had generated multiple genuinely interested buyers. Their professionalism, dedication, and quality of service were exceptional. My sincere thanks to Gayle, Jackie, and the entire Darlows Pontypridd team. Detailed version Before explaining my experience with Darlows Pontypridd, it is important to outline the challenges I faced with a previous estate agent, to highlight just how exceptional Darlows truly are. Last year, I made the mistake of appointing a well-known estate agent in Pontypridd to sell my home, believing their “auction” route would speed up the sale. Unfortunately, this decision resulted in months of avoidable stress, due to repeated errors and what appeared to be a lack of care. The photographs they uploaded of my property were extremely poor in quality, several looked as though they had been taken on a mobile phone, and some were not even photographs of my property at all. The written description also contained numerous basic inaccuracies. I eventually had to insist that someone revisit the house, and at one point even asked the branch manager whether they were intentionally trying not to sell it. I was repeatedly made to feel that my property had little value and was strongly encouraged to make drastic price reductions, which raised questions about their motives and whether particular investors might have been positioned to benefit. After several months of frustration and no progress, I approached Darlows Pontypridd, and the contrast could not have been more striking. When I first contacted them, Gayle, the branch manager, visited the property in person and immediately reassured me that it had substantial potential. Within just one week of listing with Darlows, I had several interested buyers. Darlows genuinely work to sell your property. In comparison, my experience with the previous agent left me feeling as though they focused on winning instructions and then expected the property to sell itself without meaningful effort. Darlows Pontypridd demonstrate the opposite: they are proactive, diligent, and fully committed throughout the process. From the moment I met Gayle, it was clear why the office operates so efficiently. The entire team functions with the precision of a well-orchestrated operation. Gayle’s knowledge of the Pontypridd market is extraordinary; during one conversation, she recalled in detail both the interiors and sold prices of properties previously owned by my sister and my parents, information she remembered without hesitation. When I asked how she recalled these details, she replied, “I never forget a property.” That level of dedication is rare and speaks volumes about her professionalism. Immediately after our initial meeting, Gayle arranged for new photographs to be taken, and the difference compared to the previous agent’s images was remarkable. Anyone comparing listings on Rightmove can see for themselves: Darlows take pride in presenting each property to the highest standard. After my property was sold subject to contract, I was then supported by the excellent Jackie, the Move Manager, who guided the transaction with exceptional professionalism. She provided more regular and helpful updates than my solicitor, ensuring that I was always aware of the progress and next steps. Her communication was consistent, reassuring, and invaluable, especially for anyone who may feel anxious during the conveyancing process. I cannot recommend Darlows Pontypridd highly enough. My sincere thanks to Gayle, Jackie, and the entire team for their outstanding service, professionalism, and commitment.

Hoosh · 1 December 2025

★★★★★ 5/5

Google

Emma showed us two properties and I really liked one of them And now currently in process of buying all thanks to Emma for explaining everything and being in the process.

Wavy · 2 April 2026

★★★★★ 5/5

Google

Finally a fantastic result! Thank you to Emma on your first check in with me we achieved a sale ! And thank you to all the darlows team that has assisted up until this point.

Adam · 15 February 2026

★★★★★ 5/5

Google

We recently bought a house in Cardiff and Rhys and the team at Darlows in Rumney were brilliant from start to finish. As first time buyers, we weren’t sure what to expect from the process, but they went above and beyond to make everything as simple as possible. Rhys always responded promptly to emails and was really helpful with any queries we had. Would highly recommend, and will be using Darlows ourselves when we come to sell in the future.

Jessica · 24 September 2024

★★★★★ 1/5

Trustpilot

Very disappointed with them if I had…

Extremely disappointed with this agency. Had I known how unprofessional and frustrating the experience would be, I would never have chosen to use them. Unfortunately, my experience whilst buying a property through them has been one of poor communication, a complete lack of transparency, and very little accountability. You are constantly passed from one person to another, with no one taking ownership or actually resolving the issues. Emails go unanswered, responses are delayed, and getting a clear and straightforward answer feels almost impossible. What is most frustrating is the lack of professionalism and responsibility. Customers should not have to repeatedly chase an agency for basic communication or solutions. I strongly recommend thinking twice before engaging with this agency. Based on my experience, I would not use them again and would not recommend them to others. At the end we withdrew from the purchase.

Semu · 8 October 2026

★★★★★ 5/5

Google

Not your typical cold hearted estate agent! Tom has been amazing in Darlows’s rumney. His communication is on key. He’s always happy and has such a calm demeanour. He had great knowledge of the properties we viewed and he negotiated an offer that as a buyer I was very happy with. He’s always responsive and keeps us up to date. He was professional and polite and real genuine good person. I always think that estate agents need to have certain qualities and in fairness Tom ticks all the boxes. It’s rare to come across a young agent that has his passion for the industry without being arrogant. Definitely recommend Tom to anyone! Thank you so much for everything Tom!

Ellie · 9 August 2024

★★★★★ 5/5

Google

I had a very positive call earlier today with Chloe. She was very professional, friendly and took the time to understand what I was calling for. She provided very clear information and advised of the steps needed to take. Overall, a great first impression! Thank you Chloe!

Rhian · 14 September 2025

★★★★★ 5/5

Google

We had an amazing experience finding our first home, and Bethan was absolutely fantastic throughout the whole process. She provided outstanding service and was always there whenever we needed her. She often reached out, left helpful …

Vanessa · 15 December 2025

★★★★★ 1/5

Trustpilot

Disappointing experience

Disappointing experience. Partner went to view a house and was told the landlord wanted to choose someone that day. He was advised they would email everyone after the viewing and ask them to submit their details regarding whether they wanted the house, their income etc.We had no email. We called for an update, but there was none. We called again and asked for a call back that day as we were interested, but there was no call back. This went on for several days with no call back given as promised.Eventually the house was changed to 'agreed let' online so we called to ask what was going on. We were told that the landlord was still deciding and someone would be in touch, but they weren't. We chased again, but nothing.Eventually, we gave up as the whole process was frustrating and badly managed. I appreciate that things in this industry can change fast but that's no excuse for not keeping people in the loop. Clearly a very badly organised branch.

Kate · 27 June 2024

★★★★★ 5/5

Google

We've just secured our first home and it's all thanks to Kate at Darlows. From the get-go, she kept a close eye on the exact kind of property we wanted and thus was able to secure an early viewing of our ideal house. Furthermore, she was incredibly helpful when showing us around, knew many details we wanted (and we were being thorough!) and chased up any she didn't know at the time. All-in-all, a stellar showing from Kate, me and my husband are beyond thankful.

Steph · 10 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of viewing a couple of properties with Thomas Williams from Darlows Rumney, and I must say that his approachability, openness, and honesty have left a lasting impression. From the moment we started our property search, Tom was attentive and responsive. He took the time to understand our needs and preferences, patiently answering all our questions. His friendly demeanor and willingness to go the extra mile made the process enjoyable. Although we haven’t found our dream home yet, I am confident that Tom will continue to provide exceptional service. His dedication to helping us find the right property is commendable, and I look forward to working with him throughout our house-hunting journey. If you’re in the market for a property, I highly recommend reaching out to Thomas Williams at Darlows Rumney. His professionalism, integrity, and genuine care for clients set him apart. Thank you, Tom, for making this experience positive and memorable!

Samuel · 10 May 2024

★★★★★ 5/5

Google

Emma’s calm, friendly manner and strong professional expertise helped us feel much more prepared for buying our home. She also gave us clear and useful information about the Cardiff and St. Mellons area, which made things and process and decision easier. It’s reassuring to know our estate agent support us until everything is completed. We’re very satisfied with the service and would confidently recommend it. Thank you, Emma.

Hakan · 15 March 2026

★★★★★ 5/5

Google

Amelia went above and beyond in assisting me with finding a house. Despite her busy schedule, she dedicated several hours to accompany me to various house viewings. Her advice on the pros and cons of each property was practical and straightforward, without any hidden motives to push less desirable houses. Tom was great in selling my property, consistently upholding a high level of professionalism throughout the process. His regular updates kept me well-informed at every stage, which gave me a great sense of comfort and confidence.

Lucas · 10 February 2024

★★★★★ 5/5

Trustpilot

Thank you Jess!

We had 2 viewings with Jessica Jones and she was amazing, nothing was too much trouble and she answered any questions we had and made sure we knew we could contact her at any time for further questions. We put an offer on the house and Jess updated us when she could and informed us the same day that the offer had been accepted. Thank you so much Jess for all your help! Would recommend Jess and Darlows in brynmawr so much.

Beth · 3 June 2025

★★★★★ 1/5

Trustpilot

Just what has happened to Customer…

Just what has happened to Customer Service? Whilst looking for a cash purchase I emailed to ask a question. I received a response the next day advising they had tried to contact me but were unsuccessful. I am left wondering how they tried to contact me as I am lying in hospital and do not have one missed call I emailed back explaining I just wanted another photo or a description of the back yard ......and nothing Sorry Jada.....we went with an agent that looks after customers and deserves the commission

Tonitigrrr · 21 July 2026

★★★★★ 1/5

Trustpilot

Gayle Chapman darlows Pontypridd have…

Gayle Chapman darlows Pontypridd also dealt with Matthew Barret spicer heart Anne Boylan also spicer i honestly wouldn't give them any stars but to give a review at the start of instructing them Gayle asked for a review Glad I didn't they never answer the phones don't pass on buyers when they have requested to view I lost thousands waiting for these criminals to do their job I was paying them for avoid at all cost they are the worst agents and all sit under the spicer heart umbrella mistakes on the property details blaming head office for buyers not being booked in they need striking off from trading standards and the TPO

Sharon · 20 May 2025

★★★★★ 1/5

Trustpilot

Scammers!

Scammers! Valued our home at £210,000-£230,000 when we were looking to sell. However, we chose to go for a different seller due to the high fees. This company was then chosen to value our property independently when we looked to part exchange with a new build developer 1 month later and they valued it at £190,000. It’s giving salty for us not choosing them to sell our home. Very unprofessional arrived 30 minutes late to the valuation, another reason why we chose not to go with them.

Mia · 16 July 2026

★★★★★ 5/5

Google

We would like to thank Rhys,Tom and Amelia with all the help and support with selling my property over the last few months we have decided to withdraw our property from the market due to unforeseen circumstances ,we would not hesitate to contact Darlows again in the near future Tom has been very understanding with our decision I would again like to thank you all very much.

Donna · 16 August 2024

★★★★★ 5/5

Trustpilot

Darlows Brynmawr are fanstactic

We had the pleasure of meeting Jada, who showed us around and quickly built a great rapport with us. After making an offer and negotiating slightly, our offer was accepted. Jada was fantastic, and I cannot praise her enough. However, the next part is where they truly excelled. I needed to exchange and complete as quickly as possible to save on an additional month's rent. Unfortunately, the vendor's solicitors didn't share my sense of urgency. That's when Elinor stepped in. She was exceptional in handling the vendor's side of things and kept me informed every step of the way. We managed to exchange, and completion was achieved one day ahead of my target. I have no plans to sell, but when that day comes, there is only one agent for me: Darlows*Brynmawr.

Angel · 9 May 2025