CPS Homes Cardiff reviews

★★★★★ 1/5

Google

There is a long list of issues, they were so bad to deal with I am actually writing a review. It took them over a month to clean up our backyard when we were told it would be done within a few days of moving in. They entered our apartment to do showings without 24 hr notices, they also left the back door open when they left and we were away for term break. We had plumbing and maintenance issues which they didn't take care of so we had to do it ourselves. We were international students from Canada and told them we will be paying by credit cards which they said were fine then randomly said that was against their policy a couple months later (they did let us continue paying with credit cards after a discussion with the manager). Our dryer broke and they took over a month to contact the landlord and finally replaced it. All in all they were a hassle to deal with and not worth it, once they have you signed up they don't care anymore. It also took months to get our deposit back because the landlord didn't respond to the DPS

Stephen · 12 June 2020

★★★★★ 5/5

Trustpilot

Would absolutely recommend

CPS have been absolutely fantastic throughout my recent experience in purchasing my first home. Chelsea was exceptional in literally everything that she did, and moved mountains to make sure the purchase was as easy as it could have been. Everyone that I've met at CPS, whether through viewings, the purchase or even in the office, has been incredibly helpful (and really friendly!) and I will happily recommend CPS to friends and family in future.

Tristan · 19 October 2021

★★★★★ 5/5

Trustpilot

Prompt and professional service

Recently moved into a property managed by CPS homes and noticed a few issues that needed to be resolved. After contacting CPS I received a quick response from Amber who dealt with my queries extremely efficiently and arranged for contractors to arrive on site as soon as the next day. Very pleased with the excellent service provided. Thank you

David · 14 June 2024

★★★★★ 5/5

Google

Rhys, Helen and the team at the Woodville Road branch were very helpful. Not only were they very knowledgeable on the wide range of properties available but they gave a service with a smile. They couldn’t have done more to make sure I found the right property for me. Thank you very much :)

Alana · 14 June 2014

★★★★★ 1/5

Trustpilot

Would give 0 if possible

Would give 0 if possible. Worst rental experience ever. House was incredibly unclean and terribly decorated; complete with a severe mould problem which was hidden by curtains/furniture when viewing.We were ignored when reporting problems throughout our tenancy. We were then presented with a bill double the cost of our bond for these issues when leaving (we didn't pay it went through the dispute resolution service with the DPS).They show up for multiple inspections as and when they please and never fix anything pointed out to them. After two inspections in a short time period and another requested I rang to question why and they had no record of the previous inspections having taken place. They did not provide us with an inventory until it was demanded and claimed our inventory photographs never existed despite several tenants being present when they were taken.There is no clear communication system in relation to the return of deposits. It took us six months and a battle through the DPS to have ours returned. Everyone I have spoken to who has also had the displeasure of renting with CPS has suffered a similar fate. Don't waste your money with them, look for private landlords or agencies who don't fake their reviews. It's all about money, nothing more. Avoid!!

Anonymous · 9 March 2020

★★★★★ 5/5

Trustpilot

CPS managed to rent my house out last…

Rhys and his team at CPS Cardiff,managed to rent my house out last year within 1 week. The tenants are excellent.CPS recently gave out a link to landlords to fill in and send out to their tenants as this is a requirement in Wales. Again CPS were meticulously ans thorougher and clearly spent a lot of time.Highly recommended experience

Bhima · 23 May 2023

★★★★★ 5/5

Google

Very friendly, kept us updated every step of the way. Helpful within ever process ❤️

Alyssia · 7 December 2025

★★★★★ 1/5

Trustpilot

Appalling guarantor agreement - read carefully and run!

If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home.This is what they had to say when asked "There isn’t a maximum amount listed in regards to damages however any structural/environment would be down to the landlord whether they have home insurance or not as this isn’t a legal requirement however if it is tenant negligence for damage or caused on purpose to the property then we would look to the tenants/guarantors."

Kerry · 2 December 2022

★★★★★ 1/5

Trustpilot

Only just got deposit back today…

Only just got deposit back today (rented during last academic year) after having to file a complaint with the DPS. I moved out in July. Main recoccuring problem was that they let themselves into the property for viewings unannounced and without prior warning (if we were lucky a text 5 minutes before from a blocked number), they also gave out keys to workmen without letting us know. Happened multiple times. Once I was alone in the property in my pyjamas and a man let himself into the place (workman who thought CPS had let us know he was coming to take measurements) this was very intimidating. This seemed to just be how they operate. Feel as though I spent the whole year ringing and complaining and being mucked around. House was not in a nice condition and CPS attempted to charge us obsenely overpriced charges for tiny preexisiting scratches etc. The bedroom doors and toilet doors never locked and this was not fixed. Once a flatmate got locked into his room. Anticipate mold and potentially rats (they wont help).Tips if youŕe unfortunate enough to deal with them: - Remember names because they will not remember this is your 6th time calling about the same issue etc. (Keep going eventually theyĺl get the message).- Refuse entry everytime they let themselves in. Ring straight after to complain and email a follow up. - Take photos of absolutely everything when you move in and be prepared to spend your summer chasing them up and sending off appeals when they threaten you with outrageous charges.

Marion · 17 December 2019

★★★★★ 5/5

Google

Great service Thanks

Samuel · 18 March 2026

★★★★★ 5/5

Google

Flo made our experience of viewing and then the letting of the property as simple and easy as possible! We highly recommend her services and was a pleasure to deal with. Thanks, Jack and Olivia :)

Jack · 12 June 2022

★★★★★ 5/5

Trustpilot

Great friendly service Nathan was…

Great friendly service Nathan was fabulous at getting back to me with my 1000s of questions if it was a job interview he would of had the job. Viewed a few houses in Canton with different agents felt CPS and Nathan really understand what I was looking for in a home. Thanks again guys.

Alex · 22 September 2023

★★★★★ 1/5

Trustpilot

There is a long list of issues

There is a long list of issues, they were so bad to deal with I am actually writing a review. It took them over a month to clean up our backyard when we were told it would be done within a few days of moving in. They entered our apartment to do showings without 24 hr notices, they also left the back door open when they left and we were away for term break. We had plumbing and maintenance issues which they didn't take care of so we had to do it ourselves. We were international students from Canada and told them we will be paying by credit cards which they said were fine then randomly said that was against their policy a couple months later (they did let us continue paying with credit cards after a discussion with the manager). Our dryer broke and they took over a month to contact the landlord and finally replaced it. All in all they were a hassle to deal with and not worth it, once they have you signed up they don't care anymore. It also took months to get our deposit back because the landlord didn't respond to the DPS.

Stephen · 31 October 2019

★★★★★ 1/5

Trustpilot

Warning

Warning - do not use this company if you are a student renting a property. Reading the reviews, it appears they are a five star company if you are a landlord but am reluctant to give it even one star as a tenant.I don't have the time or the space to go into real detail but the long and the short of it is CPS Homes are Charlatans. The highlights are - they scare first year students into signing up for properties so early telling them they won't be able to find anything if they leave it later, then take almost £3,000 as a deposit which they had for over ten months. During the tenancy, various issues were reported, none were dealt with. At all. Damp was painted over, smoke alarms were not fixed, electrical issues not dealt with and so the list goes on. The check out visit was booked almost a month before the end of the tenancy as they had no appointments left so a month's rent was paid for nothing. The check-out visit was a farce as no issues were picked up on the day (except for the damp stain they tried to charge us for but was there when we moved in) but multiple issues were noted after the event and the grand finale is that it took from the beginning of June until the beginning of October to get the deposit back (well, the amount of deposit they saw fit to return after an exorbitant cleaning bill and various fictitious marks on the wall they needed repainting.

Emma · 23 October 2019

★★★★★ 1/5

Trustpilot

Bad estate agency

Renting with CPS as a mature student. The house I moved into was a disgrace and they refused to do anything about it. I had to clean it myself. Maintance was started 5-6 months after moving in. Multiple arguments with staff over finance problems that they caused due to lack of communication and now 'aparently' no evidence, staff have refused to let me speak to a manager, so now I'm paying yet again fees. Also, after 7 days late with rent my guarantor received emails and calls asking if they could pay my debt. Not student friendly. Advice - do not rent from CPS. Even my landlord is leaving.

James · 17 October 2019

★★★★★ 5/5

Google

Friendliest and least stressful renting experience I've ever had! Shout out to Jessica for being a star :)

Lemony · 20 May 2025

★★★★★ 5/5

Trustpilot

Stress Free Student Rentals - Great Advice from Rhys!

I have dealt with Rhys at CPS for many years. He has always taken the time help me with my property queries - whether its advice on the new legislation/finding tenants for our student properties or help in finding tradesmen to do certain jobs. Definitely recommend Rhys and his team at CPS for student rentals.

Alun · 23 August 2023

★★★★★ 3/5

Trustpilot

Communication Poor

We rented with CPS homes for a year, and found that although the flat we had was in good condition, and we had no issues with it, their communication was poor. When taking on the property they were not flexible about when we could sign for the property and then tried to cancel our appointment last minute meaning we had to mess around trying to take time off work.We had lots of questions about the flat which they were unable to answer, we also had to ask about a parking permit as they didn’t give it with a key, lucky we did, as the parking at the flat was terrible.We had one inspection in the year we were there in which they gave us less than 24 hours notice, I rang to rearrange and ask if they had keys to access the property to which they didn’t even know if they did. When they did come to the flat it took longer for the kettle to boil than it did for the inspection of the flat to take place and we did not have time to raise any issues if we had any.We made one request the whole time we rented with them and it took them 6 weeks to respond to us, which is ridiculous.The worst thing was the communication when we moved out, they gave us 48 hours to make a decision on renting for a further year and then also said we would need to pay an admin fee and the rent was too increase. This is not adequate time to make a decision. We then decided not to rent for another year so viewings commenced, however, we were given little to no warning and would just receive texts saying ‘viewings tomorrow at about lunch time, hope ok’. Which is ridiculous, being sent to us at 6pm the night before. When we did move out we had to visit all three branches to get someone to take the keys off us and then received a message saying we had not paid rent when we had already moved out the month before. We did luckily get our bond back mostly but only after we chased several times for the check out inspection information.The properties they have are great but the communication is really poor and they need to work better at giving tenants more information and notice.

Laura · 29 September 2019

★★★★★ 5/5

Google

Really helpful and honest service. Spoke to Chelsea a few times and she was more than willing to answer every and any questions we had in great detail. The strong customer service made the process of sorting our new priority much easier.

Ben · 12 June 2021

★★★★★ 1/5

Trustpilot

After hearing all of the horror stories…

After hearing all of the horror stories about CPS and how awful they were as a lettings agency, I believed everyone to be exaggerating and thought they could never be that bad. However, they are worse than I could ever imagine and it's unbelievable that they are allowed to get away with operating as they do. We began renting in September 2018 after they had spent the summer renovating the house. We had to move in late after they told us the works were not completed however it wasn't a big issue for us luckily. The first major issue was being accused of smashing the TV in the living room even though we reported it broken on the first day we moved in. Due to the breakage being on the inside of the TV, it wasn't visible during the check in inspection and it wasn't until it was switched on that anybody noticed but CPS refused to believe that it was obviously dropped (most likely by the builders who'd been working over summer) and continued to be condescending and rude via email until they finally realised they were wrong and replaced it without apology or even telling us someone would be attending the property. We should've guessed at this point that it was going to be a long year. For essentially the entire tenancy, two of the rooms in the house had no heating, with space heaters not being provided for a few months due to "miscommunication" between the landlord and the agency, even though we tried to report it via email and in person multiple times. Multiple times throughout the year we would report maintenance issues, (some of them urgent like water leaking from the bathroom into the kitchen near the electricity) and it would take weeks and even months to resolve the issues and some were never resolved. And of course, as many other people have reported on here, after nearly 3 months, there is no sign of our deposit being returned. Wanting to have no problems with the deposit return, we cleaned the house to perfection and the landlords daughter and the lady completing the check out even commenting on how clean the house was, saying there would be no charges. The only thing that was written down on check out were 2 freezer drawer fronts that had been cracked before we moved in but not written on the inventory. After looking online at prices of drawer fronts, we decide to just accept the charge as it'd be approx £16 per drawer front which between 5 of us, wouldn't have mattered much to the deposit. However they've finally come back with a quote (2 weeks after I sent an email with a link to the drawer fronts they needed to buy for £16 each) of £58 per drawer and a £54 "call out charge" to put some drawer fronts on. I've searched online and I honestly can't find one that expensive. There was also a sudden £50 cleaning charge that came out of nowhere and when I went in to ask about it, all they could show me linked to the cleaning were about 5 photos of a couple of drawers that had a small amount of dirt and dust around the edges which honestly would've required no more than 5 minutes and a wet cloth to resolve. As you can imagine we fell into the trap and replied to their email saying we were going to dispute the claims so now we haven't heard a single word back from them, meaning we can't go through the proper channels to dispute the charges as it hasn't been put forward to the DPS. Basically, just don't do it to yourselves. As nice as the house was for the year, the treatment, ignorance and rudeness from the CPS staff was not worth it. We are currently starting to take legal action against them so they don't do this to anymore students. They'll probably report this review in the next few days but I have all of the proof to back it up so they can't exactly say it's not a truthful review.

Laura · 15 September 2019

★★★★★ 1/5

Trustpilot

Our story is different.

Our story is different.We arranged viewing with cps agent called Nathan, on the day of viewing couple of hours before Nathan called for my partner and said that he cannot come because of the traffic, he don't want to late so could we come to viewing after another hour, so let's say our viewing supposed to be 16:30 but he said he need time to come so let's meet at the place 17:30....this time was agreed. So...we prepared ( we have newborn with ourselves) we almost at the place and cps calling to say that agent can't come inside the property so he cancelled. That was incredible....he could meet us at least and tell himself about not to put on someone else. Then we investigated, and the lady on the phone said that another viewing on 17:00 was cancelled as well. So...he literally put us before others, what was not really fair. We not trust them after and happy that didn't had any deals with them!!!!!!

Vilma · 5 September 2019

★★★★★ 5/5

Trustpilot

Professional

Professional, quick and efficient service indeed. Cath Taylor from CPS homes called us after the group interested in the property had made enquires, and Cath was very impressive indeed in the way that she had helped the group and also how she has conversed with us. I always have confidence in the fact that when i am contacting CPS homes, i will always get a member off staff that is very professional in their approach.

Dave · 16 March 2021

★★★★★ 5/5

Google

Thank you to Scott at CPS. It was lovely meeting with you this week to market our properties. It is always great to get such valuable insight from an experienced member of the team. Even with 30 years experience, there is always something for me to learn. Great photos - thanks again for your time!

Peredur · 16 August 2023

★★★★★ 5/5

Google

Big thank you to Charlotte for helping me on my first day of moving in with a window repair. Very friendly and Very quick replying and very quick organising a repair for me. Thanks again

Calvin · 12 June 2022