Cardiff Estates and Lettings ltd Cardiff reviews

★★★★★ 5/5

Google

Big shout out to Millie Slade she’s was so kind and helpful throughout the process she was super quick with all answers to my questions thank you so much!

Hollie · 31 July 2025

★★★★★ 5/5

Google

Amazing rental company. Always accommodating and helpful. Shout out to Millie Slade for being there from the beginning- from showing the property to till the end of tenancy. It was an absolute joy interacting with her and her colleagues.

Savithru · 26 February 2025

★★★★★ 5/5

Google

Had a great experience with this letting agency, and I want to give a special mention to Millie, who has been incredibly helpful throughout.

Rahil · 29 July 2025

★★★★★ 1/5

Google

I along 4 of my friends rented a property with this company around 2-3 years ago. From the start to the end.. lack of professionalism, lack of communication , 0 respect and the most incompetent company I have ever dealt with. I have so much to say about them that wouldn't know when to stop. -The first day when we arranged to meet for the keys, they didn't turn up to the office at the arranged time. 45 min later they said they don't have the keys.. had to wait over 2h from the arranged time to get access to the property. -Arrived to the property to find a very dirty house with the grass like a jungle when we agreed that it would be sorted on arrival. One of the mattresses was super dirty and didn't even fit in the bed (this was replaced). - As the year went by, the carbon monoxide alarm started making noises so they sent someone 3 weeks after us contacting them. They were meant to replace the alarm as it wasn't just the battery that was wrong with it.. NEVER had it replaced despite several emails and phone calls requesting one. -One of the fridges was leaking after a few weeks of moving in, we requested a fix or replacement as it could damage the floor. They said that they would just remove it and not replace it despite that when we rented the property there was 2 fridges which is what was agreed as it was 5 people in the property. They finally agreed to not remove it and that if the floor was damaged we wouldn't get charged. - Some of the tenants wanted to leave and found people to replace them. Agreed to pay fees etc.. over 4 months had to wait for the change of names despite as always several emails and phone calls. Lots of money was requested for the change of name too. -Received my deposit back a year after leaving the property.. I could continue as we had more issues but it's been over 2 years What this company will give you is Constant excuses with not communication. Will take ages to get an answer, hardly reply to phone calls and when they do, they keep saying that they are only a small company. If you can't deal with what you got, then don't get on more. I suggest people find themselves another company to find a property if you just wish a competent and professional agency, this one is definitely not.

Maite · 14 April 2025

★★★★★ 5/5

Trustpilot

Great

They were very professional and quick to answer/sort any queries we had. Millie was excellent helping us have everything in order and ensuring a smooth moving experience.

Will · 19 May 2025

★★★★★ 5/5

Google

Great experience with a fantastic company and a wonderful team. Would like to say a special thank you to Charlotte who went over and above to help us. Will absolutely use you again!

Rebecca1991J · 20 December 2024

★★★★★ 5/5

Google

Millie was very helpful throughout the whole process.

Joe · 29 September 2025

★★★★★ 5/5

Google

My experience with Cardiff Estates & Letting was fantastic. Millie adorable, professional and always available to any question. I am very happy to have chosen them.

Giancarlo · 14 February 2025

★★★★★ 5/5

Google

We received a very professional and friendly service from Cardiff Lettings. Any initial move in issues were resolved immediately. Matt was incredibly helpful at all times and also very accommodating on our departure, as I needed a little extra time for the removal company on the day of moving out (I didn't know what time they were arriving for collection). Matt was kind enough to let me hand in the keys to concierge when removals had collected & left. Although I didn't need to do this (the removal company arrived very early on day of departure) - it was very kind of Matt to be accommodating - taking away extra stress! It took a over a month to get our deposit back - however we did have to submit our final cleared bills - and there was Christmas/ New Yr holidays in between as well so this added to the time. Overall, I would recommend Cardiff lettings to anyone looking for a friendly, professional and great service. Special thanks to Matt, Tracy and Nancy.

Sarah · 11 June 2018

★★★★★ 5/5

Trustpilot

Cardiff Estates & Lettings

I had a great experience with Cardiff Estates & Lettings. Everyone I dealt with was extremely welcoming and helpful. Millie was professional, friendly, and efficient throughout and made the moving process smooth and pleasant. I’d happily recommend to others!

Kelsey · 8 August 2025

★★★★★ 5/5

Google

The estate agent who helped up, Millie, was very helpful, responsive, and made our transition into the property very smooth. Very happy overall and an easy experience. Would recommend

Evan · 14 March 2026

★★★★★ 5/5

Trustpilot

Excellent property management company

As a landlord, I have been with Cardiff estates and lettings for 5 years and they have really gone above and beyond to make me feel I'm with a lettings agency that I can trust. Having had a very difficult previous tenant they dealt with each situation diplomatically and carefully ensuring that I avoided having the constant stress. The staff are all pleasant and friendly and answer queries promptly. Highly recommend.

Williams · 18 November 2024

★★★★★ 5/5

Trustpilot

Lauren Day

Lauren at Cardiff lettings have been amazing, she has been so understanding with the difficulties a young gentleman faces daily and has made the whole process of him moving simple. Lauren has been on hand to answer any questions.

Victoria · 16 November 2023

★★★★★ 1/5

Google

Managed to get house to rent through Cardiff Estates and Lettings about 2 years ago. Recently I accidently sent a rent payment to them instead of my Landlord because their bank details were still saved in my banking app. Of course I figured this would be sorted out pretty quickly so I gave them a call to rectify my mistake. I was told the information would passed on to a manager and someone would be in contact soon. 4 or 5 days later still nothing back, give them another call and get told the same thing. Then I email them just to make sure the information is getting through. A few days later I've still received no reply of any sort so I call them again. This time I'm told "My manager has your email and will be in touch before the end of the day" a couple more days pass and I've still not been contacted so I email again threatening legal action if the money isn't sent back. To which finally I'm responded to out of hours on the same day. Saying "This is your mistake, not ours, I'll send your money back minus and admin fee" or something along them lines. Granted this was my mistake. The fact you charge someone to send money back as if it's more work than few clicks on a mouse and maybe getting it cleared by management is obscene. Regardless of whether it was my mistake or not. Not only that but waiting 2 weeks before getting a response of any kind is ridiculous and felt like it was only because you were threatened with legal action. But there we go. In no way am I saying it wasn't my mistake by the way. Just think it could of been handled much better on your side.

Ellis · 14 April 2024

★★★★★ 5/5

Google

I have dealt with a few different letting agents over the years, and I must say, Cardiff Estates & Lettings are the best, by far! The staff are extremely pleasant and helpful, who are always going above and beyond in any situation that has arisen as a landlord. Tenancy changes have always been an extremely smooth stress free process, as well as any property maintenance issues that have arisen during tenancies. I can highly recommend Cardiff Estates & Lettings, as letting agents for your properties. Thank you, to all the team, for providing me with a great service, that is second to none!

T · 14 April 2024

★★★★★ 5/5

Google

Millie is very professional and helpful! Super lovely attitude as well!

Owain · 31 January 2025

★★★★★ 5/5

Google

Thanks Lauren for your prompt responses and arrangements on the flat viewing (4 times on same flat). Also thanks for your professional comments and suggestions. We are waiting for move into the new flat ASAP 😆 …

Vic · 14 April 2023

★★★★★ 5/5

Google

Richard and his team have been extremely helpful and couldn't do enough for us when we met with them recently. His team are responsive, knowledgeable and took time to understand our property goals. I would have no hesitation in recommending Richard as either a letting agent or somebody who could sell your house. Keep up the good work!

Paul · 14 April 2019

★★★★★ 5/5

Google

We are currently dealing with Cardiff Estates & Lettings, securing a tenancy from afar, which, as you might imagine, can be stressful, but, I have to say, this team (particularly Claire Debono) have been so helpful, responsive and reassuring from the get go. Thank you.

Toni · 14 April 2022

★★★★★ 5/5

Google

We viewed a flat with Cardiff Estates & Lettings, which we love. Tracy showed us around and has been very helpful and has been able to answer every question I threw at her! She has also negotiated all our needs brilliantly. Looking forward to moving in, thanks Tracy!

Rae · 14 April 2020

★★★★★ 5/5

Google

My recent experience with Cardiff estates and lettings was friendly yet professional. Lauren was amazing, she was so helpful and assisted me constantly along the way! Thank you!

Stephanie · 14 April 2023

★★★★★ 5/5

Google

Great service from this agency. More professional than most I have dealt with. They provide a friendly approach and nothing is too much trouble. I mainly dealt with Chantelle but all staff are helpful.

Samantha · 14 April 2022

★★★★★ 1/5

Google

Very sad to say that our experience with Cardiff Estates & Lettings was characterised by a catalogue of avoidance, lack of communication and plain unprofessionalism. If you are thinking of dealing with them, be prepared to fight tooth and nail just to get them to respond to your calls and/or emails, and expect all the stereotyped behaviours of not-too-bright estate agents - mendacity, ever-shifting excuses for their lack of clarity/interest/ability to behave professionally and a great big dollop of contempt for the client. There are many great agents out there - we've had the pleasure of dealing with the ones who know their business. Cardiff Estates & Lettings however, put the industry to shame. You'd be better off giving Stath Lets Flats a call.

Mathieu · 14 April 2022

★★★★★ 1/5

Google

I had a viewing, and I've let them know that I am interested in renting the property, which I really liked. It was urgent for me because my current tenancy was about the end soon. The only single email I got from them was when the original rent was increased by the landlord. The original minimum time let was changed as well. The landlord also changed the earliest moving date, 4 months into the future. The difficult landlord is not their fault but wasting my time is! They always promised me to call me back in a minute or email me back, which they never did. They failed to update me in every oppurtunity unless I chased them in these 2 long weeks! If you get the same treatment just forget it. Look for something else.

Márton · 14 April 2022