Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience with the team in helping us find tenants for our property. The entire process was smooth, professional, and well-managed from start to finish.
Millie was especially helpful throughout, always responsive, proactive, and happy to answer any questions we had. She kept us updated at every stage and made what can sometimes be a stressful process feel straightforward and easy.
We really appreciate the excellent service and would highly recommend them to anyone looking for a reliable and efficient estate agent.
Pooja · 14 March 2026
Agent replied · 14 April 2026
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team and that the lettings process felt smooth and well-managed from start to finish. Helping our landlords find the right tenants efficiently and with minimal stress is always our goal, so it’s fantastic to know we delivered on that for you. We’re especially pleased to hear your kind words about Millie. She takes great pride in being responsive, proactive, and keeping clients fully informed throughout the process, so your feedback will mean a great deal to her.
Thank you again for your recommendation, we truly appreciate your trust in us.
★★★★★ 5/5
TrustpilotReally good place to rent from
Really good place to rent from, especially if you are planning to rent or sell your property. We had a very good experience with Cardiff Estate and Letting Agent. I would especially like to mention Millie, who was amazing and always tried her best to help us. Mary was also very kind and helpful; she even took our keys and came to our place to hand them over.
Waruna · 29 May 2026
Agent replied · 6 June 2026
Thank you so much for your wonderful review and recommendation. We are delighted to hear that you had such a positive experience with Cardiff Estates & Lettings and that the process was smooth and stress-free.
★★★★★ 5/5
TrustpilotCardiff letting
Since the first viewing everything went very smooth until the final rental agreement. I dealt with Millie and she has been great and very supportive throughout. Millie was always prompt and efficient in dealing with the various steps of the renting process. I would definitely recommend Cardiff Estates and Lettings. Thanks a lot for all your support
Simona · 3 June 2026
Agent replied · 6 June 2026
Thank you so much for your wonderful review and recommendation. We're delighted to hear that your experience with Cardiff Estates and Lettings was smooth from the initial viewing through to the completion of your rental agreement. It's especially great to know that Millie provided the prompt, efficient, and supportive service that we strive to deliver to all our clients. We will be sure to pass on your kind comments to Millie, who will be thrilled to hear that her efforts made such a positive difference throughout your renting journey. Thank you again for choosing Cardiff Estates and Lettings. We wish you every happiness in your new home and are always here if you need any assistance in the future.
★★★★★ 5/5
GoogleOur move was extremely timely, and the agent, especially Millie Slade, was exceptionally helpful throughout the entire process. They guided us every step of the way, promptly addressing our questions and ensuring everything ran smoothly. Their professionalism and attention to detail made what can often be a stressful experience much easier. We truly appreciated their support and would highly recommend their services to anyone looking for a seamless moving experience.
Kai · 29 September 2025
Agent replied · 28 December 2025
Thank you so much for your thoughtful review. We’re delighted to hear that your move went smoothly and that you felt supported throughout the process. Millie and the rest of our team always strive to provide a seamless and stress-free experience, so it’s incredibly rewarding to know that our efforts made a positive difference for you. We truly appreciate your recommendation and are so pleased we could assist you during such an important transition. Wishing you all the best in your new home
★★★★★ 5/5
TrustpilotTruly excellent experience
Just a simple but honest review on Cardiff Estates and Lettings and how amazing the whole process of moving house has been from start to finish. Millie was an absolute star and not only was she quick to respond to all my enquiries but made my move seamless and stress free. Professional and thorough, I felt looked after and valued. I cannot recommend Millie and her team enough, if only all agencies were as friendly and accommodating. Top service all round.
Scott · 17 March 2025
Agent replied · 25 February 2026
Thank you so much for your kind words and for taking the time to share your experience with Cardiff Estates and Lettings. We’re thrilled to hear that Millie and the team made your move seamless and stress-free. Providing professional and friendly service is always our goal, and it’s wonderful to know you felt valued throughout the process. Your recommendation means the world to us, and we’re here anytime you need assistance in the future. Best wishes in your new home! 🌟
★★★★★ 5/5
GoogleFantastic service from start to finish. The team were professional, friendly, and always quick to respond. Everything was handled smoothly, making the whole process stress-free. I wouldn’t hesitate to recommend them to anyone looking for a reliable lettings agents. Thank you Millie, Victoria and Mary.
Dumisani · 5 January 2026
Agent replied · 26 January 2026
Thank you so much for your kind words and for taking the time to leave such a lovely review. We’re delighted to hear that you found the process smooth and stress-free, and that our team’s professionalism and responsiveness made a positive difference. We are pleased to see your feedback, your recommendation truly means a lot to us, and we’re grateful for the trust you placed in our team, Thank You!
★★★★★ 5/5
TrustpilotEasy and straightforward process
Easy and straightforward process. Mille was a great help and had everything sorted for us as soon as possible. Would recommend to others.
Luke · 23 June 2026
Agent replied · 25 September 2026
Thank you for the wonderful review! We are thrilled to hear that the process was easy and straightforward for you. I will be sure to pass your kind words along to Mille, who will be delighted to know they made such a positive impact. Thank you for recommending us, and please let us know if you need anything else in the future!
★★★★★ 1/5
GoogleFrom November 2020 up to summer of 2023 with no toilet. They would not accept that the toilet heart issues and they would claim that it was the tenant fault, As they checked the toilet by throwing a few pieces of toilet paper in.
Eventually, we brought the PLUMBER and prove them wrong. Then we had a shower issues it took them only 11 months to sort it out. Thank God we had gym subscription. Horrible maintenance, horrible customer service.
M · 20 November 2024
Agent replied · 14 April 2026
We’re sorry to hear your feedback, as we feel it does not accurately reflect the level of service we aim to provide. When you reported an issue with your toilet, we promptly notified your landlord and arranged for a plumber to address the problem. We relayed the plumber's findings to you as they were shared with us. When the issue persisted, we referred the matter back to your landlord, and subsequently organized additional visits from their plumbers on several occasions. We want to emphasize that we are not plumbing experts and do not claim to have expertise in this field. It’s also unclear what incentive we would have to disregard such an issue.
The shower was also reported to your landlord and we coordinated assessments from several contractors until the water pressure concern was resolved. As we depend on external contractors, we trust and rely on their expertise to resolve these matters effectively.
★★★★★ 1/5
GoogleFrom November 2020 up to summer of 2023 with no toilet. They would not accept that the toilet heart issues and they would claim that it was the tenant fault, As they checked the toilet by throwing a few pieces of toilet paper in.
Eventually, we brought the PLUMBER and prove them wrong. Then we had a shower issues it took them only 11 months to sort it out. Thank God we had gym subscription. Horrible maintenance, horrible customer service.
Maximus · 18 November 2024
Agent replied · 9 December 2024
We’re sorry to hear your feedback, as we feel it does not accurately reflect the level of service we aim to provide. When you reported an issue with your toilet, we promptly notified your landlord and arranged for a plumber to address the problem. We relayed the plumber's findings to you as they were shared with us. When the issue persisted, we referred the matter back to your landlord, and subsequently organized additional visits from their plumbers on several occasions. We want to emphasize that we are not plumbing experts and do not claim to have expertise in this field. It’s also unclear what incentive we would have to disregard such an issue.
The shower was also reported to your landlord and we coordinated assessments from several contractors until the water pressure concern was resolved. As we depend on external contractors, we trust and rely on their expertise to resolve these matters effectively.
★★★★★ 5/5
GoogleI have nothing but the best things to say about this company and how stress free and smooth the whole process of renting a property from them was. Victoria was amazing and was so clear and precise in everything she did, all with such a high level of professionalism too.
The last few months when finding a property I've dealt with a few agents/companies where there has been zero communication, failing to deliver on what they said and end up being quite pushy when they need something but no where to be seen when you need something. None of this was experienced with Cardiff Estates & Lettings, I think the previous agents I've dealt with elsewhere need to spend a day with Victoria so they can see how it's done properly!
If I know anyone in the Cardiff area who is looking to rent, buy or sell I'll be putting them in the direction of Cardiff Estate & Lettings!
George · 14 April 2024
Agent replied · 9 June 2024
Thank you so much for your positive feedback. I will most certainly look forward to showing this to Victoria as I am sure she will be delighted! On behalf of all of us here, and on behalf of your landlord, we really hope that you enjoy your new home!
★★★★★ 5/5
GoogleWhat a fantastic estate agents, especially Millie slade who helped us so much. Would’ve struggled to do this without Millie’s help. She went above and beyond to answer any queries we had.
They’ve got a great estate agent on their hands.
Thank you very much.
Tomos · 31 July 2025
Agent replied · 28 December 2025
Thank you so much for the fantastic review, Tomos! We're delighted to hear you had such a great experience. Millie will be over the moon to know her support made such a difference, she really does go the extra mile for our clients. We’re lucky to have her on the team! Wishing you all the best in your new home, and thank you again for your kind words.
★★★★★ 5/5
TrustpilotThey are a great agency
They are a great agency , quick to attend to any queries and are very welcoming to their clients .I had a good journey with them from requesting to property , even the view date ans moving in.Shout out to Millie for helping me through moving .
MJ · 2 July 2025
Agent replied · 25 February 2026
Thank you so much for your lovely review! We're so pleased to hear you had a smooth and positive journey with us, from your first enquiry right through to moving in. A big shoutout to Millie as well; she’ll be thrilled to know her support made a difference. We wish you all the best in your new home and are always here if you need anything!
★★★★★ 5/5
GoogleAs a new landlord, Cardiff Estates has been very helpful in helping navigate me through the process. They have been very communicative; keeping me updated and quick to respond to my queries. I would like to give a special thanks to Millie and Victoria, as they have gone the extra mile towards looking after my property and getting it ready for rental.
Kenn · 20 December 2024
Agent replied · 28 December 2024
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that your journey as a new landlord has been a positive one with Cardiff Estates & Lettings. Millie and Victoria will be delighted to know that their efforts in helping you navigate the process and prepare your property for rental have made a difference.
We're committed to providing excellent communication and support, and it’s wonderful to see that reflected in your feedback. If you need any further assistance or have more queries in the future, don’t hesitate to reach out. Thank you for choosing Cardiff Estates & Lettings! 😊
★★★★★ 5/5
GoogleI had quite a few flat viewings with Cardiff Estates & Lettings and everyone throughout that I’ve dealt with has been brilliant I couldn’t have asked for anything more to help me get my flat. Millie Slade especially was great & deserves recognition for the top class service she gave me throughout securing my flat being quick to respond, polite, friendly & being more than happy to answer any questions I had as a first time renter. Really impressed!
Joe · 29 October 2025
Agent replied · 28 December 2025
Thank you for taking the time to leave such a lovely review. We're absolutely delighted to hear that you had such a positive experience with Cardiff Estates & Lettings. Millie will be especially pleased to receive your feedback, she consistently goes above and beyond to provide support, and it's great to see her efforts recognised. It was a pleasure helping you find your new home, and we’re so glad we could make the process smooth and stress-free for you. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotIt was a good experience overall
It was a good experience overall. Especially the support for settling down at new place and maintenance was great. Thanks to Charlotte for coordinating everything at the start and Millie for handling all the requests in a great manner. Thank you Mary for your consideration. Will definitely recommend to others.
Siju · 28 March 2025
Agent replied · 25 February 2026
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you had a positive experience, especially with our support during your move and maintenance services. Your recommendation means a lot to us, and we truly appreciate it.
★★★★★ 5/5
GoogleAs a tenant I can't recommend Cardiff Estates and Lettings highly enough. Victoria was the first person I met, whose friendly, helpful and down to earth. Mary, the Director is genuine and the sense of care, comes through. I honestly feel very grateful and lucky to have rented through this estate agents.
ELIZABETH · 19 January 2025
Agent replied · 18 June 2025
Thank you so much for your wonderful review! We’re absolutely thrilled to hear about your positive experience with Cardiff Estates and Lettings. Victoria will be delighted to know that her efforts and care made such an impact. It's truly rewarding to hear that you felt supported and valued as a tenant.
We’re grateful for your kind words and for choosing us as your letting agents. Wishing you all the very best for the future.
★★★★★ 5/5
TrustpilotWe had a very positive experience with…
We had a very positive experience with Cardiff Estates & Lettings throughout our tenancy, and I would especially like to mention Millie Slade, with whom we had the most contact over the years.
Elisabeth · 8 September 2026
Agent replied · 25 September 2026
Thank you so much for your lovely review and for taking the time to share your experience. We’re delighted to hear how well looked after you felt throughout your tenancy, and we’ll be sure to pass your kind words on to Millie. It’s been a pleasure having you as a customer, and we really appreciate your recommendation. Wishing you all the very best for the future! The Cardiff Estates & Lettings Team
★★★★★ 1/5
GoogleCompletely unprofessional. Lack of communication. Once confronted - took no accountability and gaslighted me. I would be weary of renting a flat with them.
Response:
That is incorrect. We waited 15 minutes for someone to show up and nobody did. After calling multiple times and leaving messages, someone finally decided to respond (if you look at your other reviews people have said the exact same thing). When asked if she had tried the 3+ numbers I gave and my email. She said “we had a long list of people to get through”. When booking my appointment on 27/05/2022 we double checked my contact details therefore I will not take the “wrong number” excuse as again - that is gaslighting. The right and professional thing would’ve been to admit a fault there and kindly try to rearrange an appointment however I was gaslighted from the beginning of the conversation as if it was my fault for failing to let me know that you cancelled and again - not trying to get through other means of contact that you had. Although it makes no difference to you, the effort that was made to make this visit was extensive and i appreciate that that is not your problem but as a Lettings agency the least you can do is book viewings correctly and inform your clients if you’re unable to make one. Again I stand by my original post and your other reviews prove what I am saying.
Samaah · 14 April 2023
Agent replied · 11 June 2024
Many thanks for your review. I am sorry for the way you feel, however as my colleague explained, she did email you , which I have seen, to inform you that we could not proceed with the viewing due to access issues. In the same email she explained that she tried to call you, but the number that we had for you was incorrect.
★★★★★ 5/5
GoogleBig shout out to Millie Slade she’s was so kind and helpful throughout the process she was super quick with all answers to my questions thank you so much!
Hollie · 31 July 2025
Agent replied · 28 December 2025
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience during your tenancy process. Millie will be so pleased to know her support made a difference, she truly goes above and beyond for our clients. Wishing you all the best in your new home, and please don’t hesitate to reach out if you ever need anything!
★★★★★ 5/5
GoogleAmazing rental company. Always accommodating and helpful. Shout out to Millie Slade for being there from the beginning- from showing the property to till the end of tenancy. It was an absolute joy interacting with her and her colleagues.
Savithru · 26 February 2025
Agent replied · 15 April 2025
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our company. Millie Slade and the team work hard to ensure our tenants feel supported every step of the way, and your feedback means the world to us. We'll make sure to pass along your shoutout to Millie, she’ll be so pleased to hear it was such a joy working with you. Wishing you all the best, and we hope to assist you again in the future! 😊
★★★★★ 5/5
GoogleHad a great experience with this letting agency, and I want to give a special mention to Millie, who has been incredibly helpful throughout.
Rahil · 29 July 2025
Agent replied · 28 December 2025
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our letting agency. We'll be sure to pass on your special mention to Millie, she’ll be delighted to know her support made a difference. If there's anything else we can help with in the future, don't hesitate to reach out!
★★★★★ 1/5
GoogleI along 4 of my friends rented a property with this company around 2-3 years ago. From the start to the end.. lack of professionalism, lack of communication , 0 respect and the most incompetent company I have ever dealt with.
I have so much to say about them that wouldn't know when to stop.
-The first day when we arranged to meet for the keys, they didn't turn up to the office at the arranged time. 45 min later they said they don't have the keys.. had to wait over 2h from the arranged time to get access to the property.
-Arrived to the property to find a very dirty house with the grass like a jungle when we agreed that it would be sorted on arrival. One of the mattresses was super dirty and didn't even fit in the bed (this was replaced).
- As the year went by, the carbon monoxide alarm started making noises so they sent someone 3 weeks after us contacting them. They were meant to replace the alarm as it wasn't just the battery that was wrong with it..
NEVER had it replaced despite several emails and phone calls requesting one.
-One of the fridges was leaking after a few weeks of moving in, we requested a fix or replacement as it could damage the floor. They said that they would just remove it and not replace it despite that when we rented the property there was 2 fridges which is what was agreed as it was 5 people in the property. They finally agreed to not remove it and that if the floor was damaged we wouldn't get charged.
- Some of the tenants wanted to leave and found people to replace them. Agreed to pay fees etc.. over 4 months had to wait for the change of names despite as always several emails and phone calls. Lots of money was requested for the change of name too.
-Received my deposit back a year after leaving the property..
I could continue as we had more issues but it's been over 2 years
What this company will give you is Constant excuses with not communication. Will take ages to get an answer, hardly reply to phone calls and when they do, they keep saying that they are only a small company. If you can't deal with what you got, then don't get on more.
I suggest people find themselves another company to find a property if you just wish a competent and professional agency, this one is definitely not.
Maite · 14 April 2025
Agent replied · 9 December 2024
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. While these events date back to 2021, we take all feedback very seriously and have carefully reviewed the concerns you’ve raised as part of our commitment to continually improving our services.
As an agency, we work closely with landlords, and our role is often guided by their instructions. In this case, we understand there were multiple requests to change the named occupiers during a fixed-term tenancy. These changes required successful referencing and landlord approval, which may have contributed to the delays you experienced.
Regarding maintenance issues, we note that the landlord took a hands-on approach to managing the property. While we aim to facilitate these matters efficiently, the timeline for resolving certain issues may not have met your expectations.
Your comments about communication and professionalism are noted, and we will use them as a learning opportunity to further enhance our processes. Thank you again for your detailed feedback, and we wish you all the best in the future.
★★★★★ 5/5
TrustpilotGreat
They were very professional and quick to answer/sort any queries we had. Millie was excellent helping us have everything in order and ensuring a smooth moving experience.
Will · 19 May 2025
Agent replied · 25 February 2026
Thank you for your review, which is very encouraging! It’s wonderful to hear that Millie helped to make your experience a positive one.
★★★★★ 5/5
GoogleGreat experience with a fantastic company and a wonderful team. Would like to say a special thank you to Charlotte who went over and above to help us. Will absolutely use you again!
Rebecca1991J · 20 December 2024
Agent replied · 9 December 2024
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a great experience with our company and team. A special shoutout to Charlotte for going above and beyond to assist you, she’ll be delighted to hear your feedback. It was truly our pleasure to help, and we look forward to working with you again in the future!
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