Trusted Agent profile · Cardiff
★★★★★
310 reviews across 2 platforms
46 Merthyr Road, Whitchurch, Cardiff, CF14 1DJ, CF14 1DJ
Allen & Harris's office in Cardiff, at 46 Merthyr Road, is rated 3.2 out of 5 across 310 reviews on two platforms, including 85 Google reviews rated 4.8.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
4/5
GoogleI'm in the process of buying my first house, and I have had a great service so far from the staff at the Whitchurch branch of Allen and Harris, particularly Callum, who is considerate and refreshingly honest.
5/5
TrustpilotAndy at Allen and Harris Cirencester…
Andy at Allen and Harris Cirencester helped me with the sale of my 1 bed maisonette. Ultimately I decided against the sale as my circumstances changed, but I found Andy straightforward, knowledgeable and helpful.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
5/5
TrustpilotAllen and Harris and Mr Liam
Great experience in Cardiff albany road branch, Mr Liam went above and beyond to make our search for a mortgage as smooth and stress free as possible. What a customer service, many thanks
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
5/5
GoogleAllen &Harris have never pressured me into make a quick decision about putting my house on the market they listened and understood that I wanted to find somewhere first and kept me in the loop about houses of possible interest to me which means when handling the sellers property they are really working to help you sell . In turn when I am ready I’ll be choosing them
5/5
GoogleReally helpful estate agents, particularly Harry at the branch who has worked hard to get the chain I’m in to complete and who has kept me updated throughout. Very professional. Thanks for all your help!
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
GoogleI dealt with Steph and Richard - they were both extremely proactive, knowledgeable and really took their time to listen and understand what asking I was for. Cant recommend them enough!
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
5/5
GoogleAllen and Harris is one of the several estate agents in this area . I n the past 5 days , 2 of their estate agents Harry Diamond and Callum Jenkins have taken an initial enquiry from me , squeezed in a property appraisal on our home , and arranged accompanied viewings in two separate properties. They couldn’t have worked harder for us , ( or the owners of the houses we viewed) to squeeze the viewings In to some very tight time windows. They have consistently been professional and- (something we really appreciated ) respectful of the other agents we have been working with . They have called back when they said they would , and been on time , every time we have arranged to meet . Our plans haven’t come to fruition at this time, but we would certainly be re-contacting Allen and Harris in the future - and will be hoping that neither Harry nor Callum have been headhunted and gone off to do even greater things !
5/5
GoogleThank you for the excellent service from Steve, Zara and Sofia. Sold my house extremely quickly at a great price
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
1/5
TrustpilotAvoid Them!
Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.
5/5
GoogleThe staff are always helpful polite friendly and knowledgeable I have dealt with this company for many years and I am always very happy with the service I receive
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleHarry Diamond at Allen and Harris has been a great help. He was accommodating, helpful and has been there when we needed him. I would highly recommend Harry.
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
1/5
TrustpilotAllen and Harris are a terrible company…
Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
