Trusted Agent profile · Cardiff
★★★★★
310 reviews across 2 platforms
46 Merthyr Road, Whitchurch, Cardiff, CF14 1DJ, CF14 1DJ
Part of Allen & Harris, see every office.
Allen & Harris's office in Cardiff, at 46 Merthyr Road, is rated 3.2 out of 5 across 310 reviews on two platforms, including 85 Google reviews rated 4.8.
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Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleHuge thanks to Charlotte, Craig and Tilly at A&H Whitchurch, who did a fantastic job during our recent sale. Professional, friendly and supportive; you kept me up-to-date all the way through the process. Highly recommend this team for their hard work, dedication and overall determination to get the sale done.
5/5
GoogleI want to thank publicly Craig and his team at the Whitchurch branch for their efforts in securing the sale of my property. I appreciate their persistence in managing the challenges presented. All the staff I met face to face and over the phone were approachable, helpful, and professional .
5/5
GoogleWe sold the house with Allen and Harris, their servis was proffesional and helped out during the painful process with solicitor. Thanks Steven!
5/5
TrustpilotAs a rule I do not normally do reviews
As a rule I do not normally do reviews: although in this case I’ll make an exception:Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silkI was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday. Further communication can be had via their Website whereby your able to keep up with up to date statusDon’t do the same as me and waste fourteen weeks choose “Allen&Harris”.
1/5
TrustpilotIf I could leave a zero I would
If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke
1/5
TrustpilotIf i could i would leave zero star.
If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME
1/5
TrustpilotFirst time buyer so definitely lacking…
First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.
1/5
TrustpilotAbsolutely abysmal service
Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back
5/5
GoogleSteve and the team were amazing throughout our sale. This was our first time selling a house and they made the process so easy with no issues. Would definitely recommend!
5/5
TrustpilotClifton Team
Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.
1/5
TrustpilotIs this discrimination??
I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!
5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
1/5
TrustpilotI'd like to give them no stars
I'd like to give them no stars. Incompetent nepotistic muppets. Their 'management' lol of my Cardiff property cost me at least £13,000 of additional work. A simple render crack and shower leak wasn't identified for over 11 months inc over winter, inappropriate contractors invited to quote, the tenant was ignored, I wasn't informed and it wasn't until it was such an issue that the tenant got the council and environmental health involved that it was determined that very costly repair works were required.A&H offered me a goodwill settlement of £150 hahahahahahahjahahahhhaahhahaahhahahaahahhahahahaahahhahahaahhahahaahha
1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
3/5
TrustpilotPoor Communication Skills
Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
1/5
TrustpilotProfessionally incompetent and negligent
AVOID Cardiff Roath Lettings. Quick to take your money but don't provide a professional service. My tenant resorted to calling in the council because of damp issues that weren't assessed correctly, mainly because the contractors weren't fit for purpose and failed to identify simple issues that had a simple fix. Instead my poor tenant had to suffer for over a year whilst my property deteriorated and AH muppets sat on their laurels doing FA. Needless to say I wasn't informed about the extent of the issues until my being served with a notice of improvements by the council and a hefty £11,600 bill for repairs, repairs that wouldn't have cost a tenth of that had the tenant been listened to and the repairs had been correctly assessed in a timely fashion. Plus, I lost 2 months rent. Allen and Harris, even though they admitted that Callum Reid hadn't exactly done a good job, wouldn't even refund the management fees dating back to when the tenant reported the issues. BUT, as a goodwill gesture they offered me £500! Whoopee
2/5
TrustpilotWestbury Office
When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
1/5
TrustpilotVery bad experience
Very bad experience from the real-estate side as a buyer (fair service as long as it concerns the mortgage advisor).Agents seem to be very concerned only about fees and timing without providing any meaningful guidance or actual service. The purchasing process was totally transparent. The communications were highly problematic. The solicitor that they have recommended to us was totally passive. They left us with major unsolved issues. Office: Allen and Harris - 183 Cowbridge Road EastCanton CARDIFF CF11 9AJ
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Tell us what you need and we'll put you in touch. Allen & Harris Whitchurch hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
