Wards Canterbury reviews

★★★★★ 5/5

Trustpilot

A big thank you to staff at Wards…

A big thank you to staff at Wards (Gillingham branch). From the first visit by Gary, who was very professional explaining the entire process to us, this was our first move after over 38 years in the same property. All the staff were helpful and able to answer our questions. Spoke to Hannah and Adam on occasion but mainly dealt with Nicole and Kim, the progressor, both of whom worked tirelessly to get us over the finish line. We really can’t thank them enough.

Ann · 17 November 2025

★★★★★ 5/5

Google

Have just had an offer to sell and to buy through Wards. They were absolutely exceptional, really easy to contact, very clear with advice and options, and incredible in making a financially tight sale go through. I was particularly impressed in how ethical they were in respecting our budget and not putting pressure on us to overcommit in order to make the process easier for them. We particularly dealt with Mia, Lila and Jade, and each of them were very professional and knowledgeable, would highly recommend.

James · 8 November 2024

★★★★★ 5/5

Trustpilot

Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

Callum · 24 August 2026

★★★★★ 5/5

Google

Excellent experience. Jade was friendly and helpful at the start of the process who then handed to Sales Progressor Maria who was very responsive, proactive and happy to help whenever we had any queries. She also worked hard to get the purchase completed in a small timeframe. I'd recommend purchasing through Wards Canterbury to anyone - thanks for all your help!

Chris · 15 June 2025

★★★★★ 5/5

Google

Great job by Wards. Maria Meddings was exceptional and helped to push the deal through to exchange of contracts. Overall the team was extremely professional and secured a buyer for my property fairly quickly. I would 100% recommend them.

Louise · 10 December 2025

★★★★★ 5/5

Google

This has been a difficult year for my family and I as my dear mum succumbed to Alzheimers disease and, following a few "red flag" incidents, it became clear she couldn't look after herself. We have had to put her in a home where she can receive the proper care. This however is expensive. Fortunately she does own her own property which is a sellable asset. I contacted Wards estate agents to help arrange the sale. I can honestly say the support I have had has been brilliant. The officers I have spoken to have all been professional but also kind and courteous. If I have had a query or problem they have always got back to me with information or a solution. Whilst I sadly can't recall all their names, I would like to commend Charlotte who sorted out the initial valuation, Jade for keeping me informed of progress and Maria Meddings who progressed the sale to completion. They all are a credit to the agency.

Robert · 7 January 2026

★★★★★ 5/5

Google

We bought a house through Wards and the whole process was smooth sailing from beginning to end. They are all happy to help and great at getting back to you. Maria handled our sale and she was so approachable and knowledgeable, and helped push our sale through in such a short space of time. Highly recommend! The only issue is collecting keys, as they are in central Canterbury and parking can be tricky, but you just have to allow for that. And totally worth it for a good estate agent.

Sacha · 6 January 2026

★★★★★ 5/5

Trustpilot

Excellent experience at Kings Hill branch of Wards

Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.

Wiggywoo · 15 September 2026

★★★★★ 1/5

Google

Be very careful buying through Wards. Be VERY careful indeed… In my painful and costly experience you should run a mile before trusting them whether you’re buying of selling! Lauren will make all sorts of promises about the sellers position to sell (a vacant property in my case) but the moment your offer is accepted all interest in you is lost; calls go unanswered, voice messages are ignored and emails are never responded to. Lauren vanishes. Suddenly you start receiving calls from someone called Amanda. Nice enough but she has no idea about the property or situation and her emails are full of spelling and grammar errors that you need to interpret. You have to train Ananda and then her job is to chase you to spend money; she never has any information of her own to share with you. Amanda is endlessly on holiday so you’re left with no one in Wards to talk to. Then months into the process, long after Amanda has lost interest and only a matter of days before Exchange with possessions packed up and £1,000s in sunk costs you suddenly discover what Lauren told you at the start of the process wasn’t true. It was all lies. Amanda knew the truth but she didn’t share. Try contacting Lauren? Pointless! Lauren doesn’t even respond when you enquire about other properties you’d like to view. If you’re a seller then you need to understand there are cash buyers out there wanting to view your property that Wards won’t respond to. Buy or sell through Wards BUT at your financial and personal risk! Frankly I recommend you run as fast as you can away from them…

Still · 9 December 2023

★★★★★ 5/5

Google

A big thank you to the Team at Wards of Canterbury for all their help & support during the process of selling my property. Special thanks to Michael who was truly exceptional, he kept things moving forward, responded to any queries quickly & kept me updated on progress- so reassuring in an uncertain market. Thanks also to Maria, my sales progressor who guided me through the final stages & was endlessly patient in answering my questions, however silly… Highly recommended based on my experience.

Joanne · 9 December 2023

★★★★★ 5/5

Trustpilot

Helpful and great organization skills

Wards have been great at assisting me in my purchase of a house in folkestone. Big shout out to Maria Meddings for helping so much and facilitating everything whilst I have been out of the country for most of the purchase. I will be using Wards and hopefully Maria again for my next purchase.

Jed · 11 December 2025

★★★★★ 5/5

Trustpilot

Exemplary service

The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.

Kathy · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent

We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.

Ayoade · 20 October 2025

★★★★★ 5/5

Trustpilot

Moving made easy

My elderly mother purchased a property through Wards in Tenterden. There were several problems with the chain and Becky, Tina, Alex, David and Claire from Wards were all absolutely brilliant and helped to sort out all the issues. They were very helpful and nothing was too much trouble. Mum definitely couldn't have done it without them.

Dawn · 21 October 2025

★★★★★ 5/5

Google

Thanks Matthew for all your help due to a very stressing moment,the moving in was super quick and I love my new house,thanks for your all your hard work!! All the best, Maria

MaPilar · 19 July 2025

★★★★★ 1/5

Google

Tried to book a viewing with this estate agent and was told they’d call me back after confirming with landlord. Didn’t receive a call and then when I phoned back I was told the viewing was full. As soon as they found out we had pets they were condescending and asked if I was rehoming my cats and didn’t have knowledge of the renters bill coming into play supporting pet owners. Clearly disorganised, rude and condescending staff, has put me off ever using them in the future.

Emily · 25 July 2025

★★★★★ 5/5

Google

I was happy with the fair valuation of the place with an informative discussion on how we would market it. Also listened to what I wanted going forward. The photos and the virtual reality tour really captured the essence of the house which reflected in house viewings straight away. The house sold within a week. The sales team were proffessional, friendly and always available. Once the offer had been made and it was with solicitors,I have to say a big thank you to Maria Meddings. Solicitors can be slow on both sides in this climate and she was relentless in chasing them and gave me constant updates alleviating any concerns. She was vital in allowing a smooth exhange and completion.

Morgan · 10 January 2023

★★★★★ 5/5

Google

Re Katie Funnell agent at Canterbury Wards. I wanted to convey my experience of working with Katie who has been agent for my parents who are relocating from Hampshire. They are both elderly and I am acting on their behalf. Katie's skills include the following: -Excellent communicator, she responds quickly to queries and questions and is very clear in her communication. -Sensitivity, she has gauged beautifully the needs of my elderly mother who she has spoken with on the phone and has met in person. -Flexibility, Katie has responded swiftly to requests for viewing with little notice and limited time parameters being offered as my parents are coming from a distance she has ensured that this is taken into account. -Understanding, Katie has been responsive to my request that communication come through me as I hold LPA but she has measured this with direct communications with my mother so that she has not felt excluded. -Lovely, Katie is in my experience a very lovely person with an open and kind nature and must be a huge asset to any professional team.

Jemima · 9 December 2022

★★★★★ 5/5

Google

Kate Funnell came to assess my house, in December 2021, when I have contacted Wards at Canterbury, with the view of selling it, to move closer to my son. Kate came first to deliver me - by hand - various very useful brochures to look at, before our agreed date and time of the arranged viewing/assessing of my place. She then came exactly on time, at the agreed hour/minute, which to me is always important. Arriving late always irritates me, as to me it is a sign of ‘sloppiness’ and I start distrust people who do so. Kate, most certainly, was the exact opposite of ‘sloppiness’! She was extremely well presented, right on time, carrying with her more information for me to look at - based on careful research the team produced for my benefit, in order to see why her company and personally, Kate, would be a better estate agent for me to employ to sale my house. Kate then explained everything very clearly, in a pleasantly plane language, avoiding ‘industry jargon’, which I would definitely have objected to - as I have never worked in this ‘industry’, nor did I ever sell any house, since I moved to my present one, over 35 years ago! So Kate’s very professional and also pleasant and kind approach and clear language was very refreshing! After her clear and well presented ‘intro’ I carried on asking quite a few questions, regarding the ‘literature’ she left the day before and the ones she brought with her, on the day. I have also told Kate, however, that I have invited other estate agents from the town to visit me, and will choose the one after I saw them all, to represent me best in my view, putting my house on the market for a successful sale for me. Kate then contacted me about twice, always very politely, and never intrusively, just reminding me of 'herself' - so to speak, in a strictly professional manner. A few weeks later, I came to the conclusion, that I am not moving near my son after all... (for very personal reasons). I have contacted Kate via email and advised her about my decision. She was, once again, incredibly gracious in her email reply - accepting the new turn of events - which I also very much appreciated! After all she ended up wasting her time on me, and did not deserve not to be engaged for the job! Many, many thanks Kate Funnell! If I consider moving, I would definitely ask you to represent me! Katy Pickvance

Katy · 9 December 2022

★★★★★ 5/5

Google

I sold my house last year with Wards in Canterbury. All their services were professional. They have a perfect photographer (sorry I didn't' manage to get her name but her work on the website was the reason I chose Wards at the end). The house was reasonably priced and marketed. Many thanks to Tom Dodd, who was my first point of contacts from the beginning to the end and took care of extra needs when I was off-site. He also solved a glitch after completion. Without him the sale wouldn't have been so smooth. The sales team (many people I also couldn't note all their names) always updated with number of viewings and the viewers' feedbacks. What I'd also like to mention is their tracking services provided by Maria Meddings, who followed up every delay and accelerated the sale progress. They are not the cheapest estate agent in town but they provide services at a very satisfying level. Highly recommended.

Chieh · 9 December 2022

★★★★★ 5/5

Google

We bought our first home with Wards and they were brilliant! We have just sold our first home with Wards and again we could not have found a better Estate Agent! Special thank you to Tom Dodd who got us an amazing deal well over the asking price. What a great example for all professionals in this line of work. We have recommended Wards of Canterbury time again to friends and family and they have benefitted too from the friendly, helpful, and reliable service you can expect at Wards. Tom made it all happen and we would ask for him in person if we buy/sell a house in Canterbury again. Only the best will do! Thank you Tom, may you continue to succeed in all you do. Jayne & Neil

Jayne · 9 December 2022

★★★★★ 5/5

Google

Had a great experience with our purchase. Maria was excellent, kept us informed throughout and went above and beyond to help.

Harriet · 10 October 2025

★★★★★ 5/5

Google

Very good service, staff always available when we needed them, especially Michael and Jade.

Gary · 10 December 2025

★★★★★ 5/5

Trustpilot

…Great service

Hazel,Sam and Gemma were so friendly and helpful when we first put our house on the market,finishing the process we had really good support from Maria Meddings for which we are very grateful.

Linda · 18 March 2026