Trusted Agent profile · Canterbury
★★★★★
1,775 reviews across 2 platforms
72 High Street, Whitstable, CT5 1AZ, Canterbury, CT5 1AZ
Wards's office in Canterbury, at 72 High Street, is rated 4.7 out of 5 across 1,775 reviews on two platforms, including 73 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.
5/5
TrustpilotTeam Walderslade & Sale Progression.
A big thankyou to Kim (Sale Progression) who was there throughout the process of us buying and selling.She left no stone unturned and was always there for any queries or questions we had and, if she did not know the answer, was always willing to find out and contact us with the answer as quickly as she could.She was there from the beginning to the end of the our move, always friendly and happy to help, and we cannot thank her enough for everything she has done in what at times was a very stressful and complicated process. Her hard work and perseverance helped us to stay positive and focused and eventually purchase the property we wanted.We would highly recommend Kim.
Thank you both for your kind words about Kim. She really cares and is passionate about doing all she can to support our buyers and sellers.Thanks again,David HayesBranch Development Director
5/5
TrustpilotMassive shout out to Blaine Kavanagh at…
Massive shout out to Blaine Kavanagh at wards in gravesend. Beginning to end the service I have received has been top notch. Blaine is extremely friendly and has always been happy and available to answer any of my questions. It’s been a journey and I have spoken to loads of estate agents having a few knock backs along the way missing out on properties that I thought were the “one”. I was Just about to give up feeling deflated then Blaine came to the rescue, it’s clear that Blaine listened to what I wanted and understood what I was looking for then recommended a property which in all honesty I wouldn’t have viewed had it not of been brought to my attention but I’m certain this is my dream home and has bags of potential it’s just amazing. Anyway my offer was accepted and I’m honestly over the moon! Everything happens for a reason…I just want to thank you for all your help in my search, your patience with my numerous questions and calls and finding me my perfect house.
Thank you for your review and I am delighted to hear the help Blaine gave you. Enjoy your new homeKind regardsDavid HayesBranch Development Director
5/5
TrustpilotHave been Using Wards for many happy years
Have been using Laura at Wards to manage a rental bungalow we have in Wigmore Kent for a number of years. Being a x family home and having our children living in it we wanted it to be treated as a happy home not just as rental property. Laura and her team have given us both a personal and professional service and support through out and made everything very simple for us and the tennants would highly recommend.
Hi James,Thank you for leaving a review! It's great to hear how positive your experience with Wards has been over the years and how Laura has been able to help you manage your rental so well.Best wishes,Wards.
5/5
TrustpilotMoving made easy
My elderly mother purchased a property through Wards in Tenterden. There were several problems with the chain and Becky, Tina, Alex, David and Claire from Wards were all absolutely brilliant and helped to sort out all the issues. They were very helpful and nothing was too much trouble. Mum definitely couldn't have done it without them.
5/5
TrustpilotSam was professional
Sam was professional, responsive and very helpful throughout our tenancy and move-out process. Communication was always clear and he handled everything efficiently from start to finish. Much appreciated, thank you again.
5/5
TrustpilotExcellent communication
Just a few words of praise for james branch manager at The Ramsgate office ,who always made himself readily available, either by phone or email at all times , something that’s sadly lacking with a lot of companies, if you’re looking for a agent that you can actually communicate with , then James is your man .
Morning Peter,Thank you for your kind words and for taking the time to leave us such a positive review. We're delighted to hear that James at our Ramsgate office provided you with excellent communication and support throughout. Best regards, Wards of Kent
5/5
TrustpilotHelpful estate agents Ramsgate
We were served with a section 21 no fault eviction notice. I phoned up Wards regarding a property that i saw advertised, and a lovely lady called Jade dealt with my phone call. She was very honest about the property I was interested in viewing, telling me that the landlord was looking to sell this property in the future. After taking all my details, she informed me of a property that was just about to come onto the rental market. We were interested but wouldn't be able to view for a couple of weeks as we were going on holiday. After an hour of getting off of the phone, Jade called me back to say the landlord had dropped in the keys, and we were able to arrange a viewing for that afternoon.
5/5
TrustpilotI would like to thank Judy especially for all her help she was absolutely amazing
I would like to thank Judy, Debbie , Dawn , Matt, Devon and not forgetting Jason their wonderful Manager at Wards Estate Agents for their help, compassion , patience, and understanding they gave me which must have been their most difficult move, it was such a stressful time for me but each and everyone one of them encouraged me to stay strong and keep going until I finally exchanged contracts, they were absolutely amazing and I couldn’t have done it without their support , Thank you to everyone at Wards .
Hi Sandy, thanks so much for you note about the fantastic team in Rochester, glad they have helped you and I hope you have settled in well to your new home.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotAbsolutely amazing lady thank you so…
Absolutely amazing lady thank you so much for going through all the information and explaining to me really well. I really do appreciate this.
We are glad you enjoyed your experience with our team at Wards Gillingham. Thank you for your positive feedback. We appreciate hearing that our team took the time to explain everything clearly and thoroughly for you. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
5/5
TrustpilotWalderslade office & Kim Sale Co-Coordinator Rainhamese guys are excellent
These guys are excellent! I would wholeheartedly recommend them as they are unfailing courteous, professional and eager to make sure that you are happy and reassured. Kept me informed throughout the whole process which definitely had its bumpy bits (no fault of Wards) and were so very lovely on the day I got the keys -even driving me to the property and making sure I could get in. They are just the best, Thank you Wards! I would like to give a special shout out to Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantAmi Banks - Senior Sales ConsultantAdam Copas a Trainee Estate AgentSue Millgate -Senior Secretary
Sara, thank you for your comments. Its great to hear how well all the team contributed to helping you with your move. I wish you all the happiness in your new home!Thanks againDavid HayesBranch Development Director
5/5
TrustpilotWhat a rollercoaster
What a rollercoaster! After a bad experience with a previous manager, Kris Whiteoak came into the office and was a breath of fresh air, he understood and cared for our situation. The calm approach and doing what he said he was going to do really meant a lot to us. We are now under offer and cannot thank Kris enough, we was on the verge of giving up!
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Kris, has been and how he's bought a breathe of fresh air to your process.Best wishes,Wards.
5/5
TrustpilotWilling to listen
The gentleman was very pleasant and gave us all the information we required, he listened to our needs and explained our options well.
We are happy to hear that our team member listened carefully to your needs and clearly explained all your available options. Thank you for your feedback.
5/5
TrustpilotExcellent, quick and helpful service
I recently had a problem with my heating not working properly, so I reported the issue on Sunday, had a phonecall from Wards on the Monday morning and a plumber attended our house on the Tuesday and our heating was back working within an hour! Really impressed with how Wards handled the situation, customer service Tom was brilliant, and Jack our plumber from JPM was very polite and friendly, and gave us the best advice to keep our house warm and what to do dealing with any condensation while heating up the house. Really pleased with how our issue was handled. Thank you everyone involved!
Hello Francesca, Thank you so much for leaving us a review. We're delighted to hear that you were so happy with the service that we were able to provide you and so glad to hear that your heating is now back to full working order!Best wishes,Wards of Kent
5/5
TrustpilotAmy is a a very good personality and…
Amy is a a very good personality and specialist! She tried to do her best to help. Generally, I a have a nice attitude about this Agency. Amy always gave a call back, booked viewings for us, were in time. Sms system is also great as you have many viewings and never forgets what time , address and agent's name.Hope, people who are going to sell properties will choose good ones :)
Hi Laz,Thank you for leaving a review! We're delighted to hear how positive your experience with Amy has been throughout you process.Best wishes,Wards.
5/5
TrustpilotThankyou Jodie Watson
I spoke to a lovely lady today named Jodie Watson. I have been having such a nightmare trying to find a suitable place to live with my 7 month old baby. Jodie went above and beyond to help me as much as she could which I appreciate so much as I have been brushed off by many other agencies because of my circumstances. If I could give more than 5 stars I would! Thanks again Jodie! She is a credit to your company ❤️
Hello Ashleigh,Thank you so much for taking the time to leave us a review. We're so glad to hear that Jodie was able to help you during what must be a very difficult and stressful time for you.We will pass your thanks over to Jodie, who will be delighted to hear that you were so happy with the support she offered you!Best wishes,Wards of Kent
5/5
TrustpilotAlison Jenkins
Myself and my partner had an amazing experience with Wards, and in particular Alison Jenkins. We were looking for our first house to buy, and Alison listened to exactly what we were looking for, our budget, area of preference and situation with no chain. She then found more than 10 properties for us within a few days to which we viewed a number of themShe has been super supportive and very accessible and contactable. She also kindly set up a free financial advice service
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotWe would like to give a special thank…
We would like to give a special thank you to Amy Pearce at Wards & Partners Canterbury. We have recently been in contact with several agents from nine different Estate Agents and she was by far the most helpful, polite, upbeat & efficient. She was a ray of sunshine and made our task much less stressful. She gave excellent and professional service. Thank you.
Thank you for leaving a review! It's great to hear how helpful, polite and upbeat you've found our agent, Amy, to be throughout your experience and how much stress she's been able to remove from your process.Best wishes,Wards.
5/5
TrustpilotNick and his team are great!
Nick and his team were great from start to finish, from viewing our new home one Saturday afternoon, to the following weekend, having our own house on the market, with multiple offers and the offer on our new home accepted. There were a few hiccups towards the end of the process, but the team were on hand to help and get everything sorted and we moved without any major problems or delays. We would fully recommend the team at Wards, Ashford and if needed we will use them again in the future.
Hello Rachel, Thank you so much for taking the time to leave us your review. We're delighted to hear that our Ashford team were able to help you with your move.Best of luck in your new home!Wards of Kent
5/5
GoogleWe have recently exchanged on our sale and purchase through Wards of Whitstable and couldn't be happier with the service we've received. The whole team have been friendly, helpful and reliable throughout, providing information and support when needed. With special thanks to Mark Ranger who went above and beyond to ensure that our exchange happened when it needed to and was on hand throughout the process to help move things forward and iron out details. We've felt supported and informed by Wards the whole way through and would certainly use them again for any future move.
Dear Sophie, Thank you for your recent feedback regarding Mark and his team in Whitstable. I am delighted you have been so pleased with the service received and the personal, hands on support by Mark, our Senior Manager. All the best and we are looking forward to helping you again in the future. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotHad a very difficult sale due to time…
Had a very difficult sale due to time constraints, but Graham was able to sort it out and get the property sold. He went over and above what I would expect from an estate agent, took a personal interest and helped in every way. I can honestly say that I wouldn’t have been able to complete the sale without him.
Good Afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We're grateful that you chose to sell your property with us and are glad to have provided a great service.Thanks again, Wards of Kent
5/5
TrustpilotI recently sold my property in Caxton…
I recently sold my property in Caxton Close, Hartley, Longfield, Kent.Right from the outset - Terri Truckle the Branch Manager @ WARDS in New Ash Green and her team were professional and relentless and determined in getting the property marketed and sold. The service they rendered was second to none with regular marketing adverts and e mail updates, sales e mail updates and viewing and appointment updates. Nothing was left to chance - and their customer service acumen was outstanding. They kept me informed all the way with the progress of the house sale. I would highly recommend Terri and her team to any person(s) wishing to sell their property. My praise includes Cameron Hadfield (senior sales advisor) & Michele Corney (sales progressor) who supported Terri in her efforts to get my property sold in good time. What an awesome sales team @ WARDS in New Ash Green!!
Hi Quentin, Thanks for your kind review, it is much appreciated. I'll pass on to the team at New Ash Green, I know they will be delighted. I glad we could help and in changing times for the housing market, we need to pull out al the stops to help our customers.Thanks again,David HayesBranch Development Director
5/5
TrustpilotMy experience with Wards staff has been very positive
My experience with Wards staff has been very positive, in particular Emily Boyle, Senior Lettings Manager who helped me navigate through the administrative maze that is entailed in renting a property.
5/5
TrustpilotHighly recommended
I can't thank the team, and in particular Debbie Ludgate for the kindness shown to my parents in helping them navigate their sale. Stressful at the best of times but when later in life, and with me some distance away I am so grateful for the time and care taken to explain things and the general tone of communication. Highly recommended with thanks to both Debbie and Steve
Hi Jay,Thank you for leaving a review! It's great to hear how positive your experience with our agents, and particularly Debbie, has been and how kind she has been whilst helping your parents navigate their sale.Best wishes,Wards.
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