Trusted Agent profile · Canterbury
★★★★★
1,775 reviews across 2 platforms
72 High Street, Whitstable, CT5 1AZ, Canterbury, CT5 1AZ
Wards's office in Canterbury, at 72 High Street, is rated 4.7 out of 5 across 1,775 reviews on two platforms, including 73 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely unhappy with branch manager
Extremely disappointed with my conversation with the senior branch manager after raising concerns with the survey that highlighted ground stability issues. After disregarding my concerns, he questioned my integrity when I informed him that I have spoken to the company that carried out the survey personally. I found his entire attitude arrogant and unprofessional and I would think twice to make any more enquiries with this branch.
5/5
TrustpilotWe viewed a property and completed…
We viewed a property and completed exactly two months later. Jade and the New Ash Green team provided fantastic service. From booking a viewing to post completion. They were very friendly, honest and professional. No query was ever too much. 100% recommend!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
Trustpilotwhat a great service from Ward's
what a great service from Ward's. Aaron is a top man, very helpful and great to deal with. Thankyou all . Andy
5/5
TrustpilotSpoke with Tom and Mark today at the…
Spoke with Tom and Mark today at the property management team, so helpful, so polite, absolutely brilliant! Lovely people can't thank them enough!!
Hi Christina,Thank you for leaving a review! It's great to hear how helpful Tom and Mark were when you spoke to them.Best wishes,Wards.
5/5
TrustpilotJames from Wards of Ramsgate
James gave us a valuation. He was very professional and remembered me from when I was selling my parents property after they had both passed away. A credit to your company.
Hello Susan,Thank you so much for your review. We're delighted to hear that James was able to help you with your property valuation - we'll definitely pass on your kind feedback!Best wishes,Wards of Kent
5/5
TrustpilotCorrecting an oversight
I am very happy with the excellent cooperation I have with the staff of Wards of Kent, especially referring to a recent experience where a Ms. Katie George acted immediately on my query and dealt with correcting an oversight in my landlord statement immediately.Thank you very much Katie for your quick and positive action from your part.
5/5
TrustpilotGreat experience with Wards
I had a great experience with Wards. They were able to find me a tenant for my property in Chatham when all other agents failed. Furthermore their customer service was impeccable, all the staff were polite and professional. Would definitely recommend them as the best lettings agents in north Kent.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI had the privilege of liaising with…
I had the privilege of liaising with Tommy at the sittingbourne branch who made my life so easy!! He gave me all of the information I needed and kept in contact with me. Will definitely use him again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleMr Jackson Perry visited me to arrange the sale of my house. I found him to be a helpful, courteous and professional young man, and a credit to Wards of Kent.
Dear Chris, Thank you for talking the time post a review regarding your recent experience with Jackson in our Whitstable office. Thank you for choosing Wards to sell your … More
5/5
TrustpilotGreat Service
Highly recommended, Judy was extremely helpful dealing with the purchase of my new home and a pleasure to talk to.
5/5
TrustpilotAll the letting agents were so nice
All the letting agents were so nice, approachable and respectful especially Maria.
5/5
TrustpilotGreat support and customer services
Although we didn't purchase a property through Wards in the end, Alexandra Martin at Wards has been so helpful in finding and arranging for us to view properties, even at very short notice. Thank you for all your help Alex and when the time comes again to move we will come back to you and Wards. :0)
5/5
TrustpilotWe found the staff at New Romney to be…
We found the staff at New Romney to be very polite and helpful. Steve Hutchens, in particular, demonstrated true professionalism with nothing being too much bother for him. His positive attitude, good communication skills and pleasant personality are all to be commended. All in all, though long for reasons out of everybody's control, our transaction progressed as smoothly as humanly possible. Thanks to All !!
5/5
TrustpilotI didn't have loads of dealings with…
I didn't have loads of dealings with Wards Estate Agents (Kenny & Kim) but when I did they were friendly and communicative.
Hi Karen,Thank you for leaving a review! It's great to hear how friendly and communicative Kenny and Kim have been when you have dealt with them.Best wishes,Wards.
5/5
TrustpilotSebastian Galeski - outstanding service
Sebastian Galeski - outstanding service, timely manner, polite and straight to the point. We have managed to have offer accepted and processed quickly. Fast turnaround on enquiry. Very close personal touch customer service approach. Honest 5star service.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service Providers
We have used Wards to handle our lettings for many years now and the service we get from them is above and beyond our expectations. Abi & Hamid are an amazing team who never cease to amaze me.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotFirst time buyer
As a first time buyer I found that wards was brilliant in helping me understand the process. I found Maria Meddings from wards faversham particularly effective with guiding us through the process of the purchase of our property while reducing any stress we had.
5/5
TrustpilotThank you Laura and Sebastian
Absolutely Fabulous help from Laura and Sebastian, for helping me get my first Tenants. Simply and easy to sort and I could do it all online. After 2 years of a nightmare with contractors to sort the house it has been a pleasure to deal with two persons who just got things done and sorted it all. It was and is much appreciated Thank you
5/5
TrustpilotMark stepped up
Mark worked very hard in very challenging circumstances to keep a difficult chain of people actively engaged in the process. When things went wrong he was solution driven kind and thoughtful.I am grateful for his overall support.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotIt's my first time renting a house with…
It's my first time renting a house with wards and the experience was exciting, amazing. The staff took her time to explain things to me.She was kind and committed.She did an amazing job. And the offers are excellent. Good 👍 job wards, Good job:.
5/5
TrustpilotWonderful helpful service.
This was my first experience of leasing a flat, so it was all new to me. From the viewing appointment all the way to the handover of the keys, the whole process was painless. This was all thanks to the wonderful Maria, she was extremely helpful every step of the way. I can’t recommend Wards services highly enough. Thank you so much for all your help Maria.
5/5
TrustpilotEverything was perfectly dealt with my…
Everything was perfectly dealt with my tenancy. Professional, fast and everything was so smoothThank you
5/5
TrustpilotI’m happy tenant of great property
I’m happy tenant of great property! Thanks for the great job done to Jack and Aaron who made my move in as much quicker as they can!
Hello Elvira, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent
5/5
TrustpilotGreat service and very helpful and…
Great service and very helpful and professional from the ladies at the rainham branch and alison and judy were so easy to talk to and really helpful throughout the whole process, thank you so much!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
