Wards Whitstable reviews in Canterbury

★★★★★ 5/5

Trustpilot

Happy client

From the off set Adam from the gillingham office was very helpful taking my property on his books and quickly finding me a buyer.Using there in house solicitor facility made things go very smoothly then being passed on to Kim who kept me informed at each stage with the progression of the sale which made me very comfortable.the whole process only took aprox 8 weeks so I thank the team for there professionalism with everything, and would like to add even contacting the gillingham office Nicole and team would be very helpful thanks again Mr Turner

Archie · 18 October 2024

★★★★★ 5/5

Trustpilot

We bought a house through Wards

We bought a house through Wards and just completed the transaction and occupied the house. Ms Maria Meddings was our Senior Sales Progressor for our purchase. I am so grateful that she updated us from time to time concerning the progress of the transaction and communications of the solicitors from both parties to ensure the progress of the transaction was smooth and effective. She responded extremely promptly whenever we asked her any questions. She is an absolutely effective staff. All the ladies in the Canterbury branch are kind, helpful and responsive. They are brilliant.

Richardwc · 17 October 2024

★★★★★ 5/5

Trustpilot

Well done Wards Lettings

We have used the services of Wards over many years for the sale and also rental of our properties. They have always been very professional and efficient. Our most recent business was regarding the rental of a property and the Rental Team dealt with this in a professional way right up to the point of the new tenant moving in. Molly was especially helpful from start to finish and kept us informed of the various potential tenants and worked with us to ensure we had the best applicant for our property and met with our requirements. A job well done 👏

Mrs · 25 September 2024

★★★★★ 5/5

Google

My Aunt and I have met Ellie several times over the last few weeks when she showed us around properties. Out of all the estate agents we have dealt with, we have found Ellie to be the best! Very professional, extremely helpful (often coming back to us with an answer to a query before the viewing was even over) and so personable. Ellie showed empathy and kindness throughout each viewing. We are keeping our fingers crossed that the house we end up choosing is one of Ellie's!

Samantha · 10 March 2026

★★★★★ 5/5

Trustpilot

Wards of Canterbury - Jade especially!

I recently chose Wards of Canterbury to sell my parents home, after meeting with Jade Thorne. Selling our family home hadn't been an easy decision to make and had been an emotional experience. Jade showed great understanding and empathy of the situation right from the start and this continued through to the sale of the property. As completion got closer, I even received the odd 'check in' call just to make sure I was ok. Wards were proactive in their approach to market the property and to arrange viewings. We were lucky to receive an offer quickly and although (as there often is when selling property) there were a couple of challenges along the way, Jade kept me fully informed and updated at every opportunity. I would recommend using Wards, especially Jade, she's a lovely lady who is clearly very good at her job and cares about her clients greatly.Thank you!

Claire · 20 September 2024

★★★★★ 5/5

Trustpilot

Excellent service by agents who are pro-active

We had been looking for a property in the Canterbury and Whitstable area for many months and so popped into Wards of Whitstable where we met Nick Foster, Branch Manager. We hadn't yet received an offer on our own home, so weren't in a position to make an offer ourselves. Nick was very patient in making a note of our preferences and regularly phoned me to ask for updates on our own situation and to give me the heads up on properties that were coming to the market that he had a good idea we would find of interest. He had been so generous in the time he initially spent with us that he was able to predict fairly accurately what would suit us. I was so impressed with his regular phone calls that I remarked to friends that I wished our estate agent had been as pro active in the selling of our property! If you are selling with Wards of Whitstable, you will receive an excellent level of service from a friendly bunch of agents if Nick is anything to go by.

Sandy · 10 September 2024

★★★★★ 1/5

Trustpilot

Appalling from start to finish

Appalling from start to finishThe head of lettings appeared professional at the first meeting but it was steeply downhill from there. She went away and set up a number of viewings without bothering to tell me the date. The first I knew of the viewings was when the Wards person turned up to show people around.What’s more, the head of lettings didn’t bother to brief the colleague who managed the viewings, as a result of which I had to repeat to this person everything I had already said about the property and the rental.Wards then recommended a low-quality tenant (the only one they could find) who didn’t even meet the affordability criteria. The tenant proved troublesome and ultra-demanding and Wards simply accepted everything she complained about without any scrutiny. Wards seem to think that window latches and bathroom tiles break of their own accord. As a result, I ended up paying for the damage done by the tenant, which should rightly have been taken from the deposit.I gave Wards permission to switch the utility accounts, but they didn’t just switch the names, they also put the tenant onto a terrible tariff (in my view and that of the tenant) to earn a commission. Cheap, nasty and very unprofessional.There is so much more terrible service from Wards and Arun Estates, a name they try to hide under, there will be a second review.

Martin · 10 September 2024

★★★★★ 5/5

Trustpilot

Emily was an absolute dream to work…

Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.

Molly · 12 May 2026

★★★★★ 5/5

Trustpilot

10/10 would reconmmend

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

Izzy · 23 April 2026

★★★★★ 5/5

Trustpilot

The most trustworthy Estate Agent in Kent with exceptional sales person

What an outstanding experience `we had buying a house with Wards in Hythe, Kent thank you. Having dealt with several estate agents during the process I can honestly say the service, help and support we got from your exceptional Team member, Darren Cakebread, was second none. Darren made the whole process stress free for us. He is one in a million. Never have I meet a more professional, kind, supportive, knowledgeable Sales person who listened to our requirements and matched them to the letter finding us our dream home. Thank you. Communication is so important and a passion for the role and Darren excelled at this. We were sent lots of potential properties, more than from any other agent, viewings were informative and a pleasure and I know for sure should we move again in the future Wards Hythe and Darren Cakebread will be our first choice over any other agent in Kent. I can not recommend you highly enough. Thanks again and please pass our gratitude to Darren.

Fiona · 29 August 2024

★★★★★ 5/5

Google

We had the pleasure of using Wards of Whitstable to purchase our first home, going into the process as first time buyers Nick took the time to sit down with us and give us an overview of the process, put us in touch with an amazing mortgage broker and answer all the weird and wonderful questions we had along the way. Post offer Freya was an absolute super star in assisting with moving things along and keeping us updated. Her extremely positive and welcoming demeanour was amazing as she helped us get from offer to exchange.

Steven · 24 August 2024

★★★★★ 5/5

Trustpilot

Ask for Lucy

I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure.She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!

Paul · 15 August 2024

★★★★★ 5/5

Trustpilot

I had a viewing with an outstanding…

I had a viewing with an outstanding Sales Rep ( Lila Chivers) She is a true professional who has a passion for her job. She is welcoming and very calm. We had the whole day of viewing and this was made interesting because of a Gem called Lila. I would say WARDS have found a true professional who would lift up the image of the company. Lila all the best to you and your team. Many thanks Mrs BABSON

Maatee · 23 August 2024

★★★★★ 5/5

Trustpilot

Staff at the Tenterden Office of Ward’s Estate Agents

The staff at the Tenterden office of Ward’s Estate Agents, especially Becky & Alex, couldn’t have been more helpful & professional in selling our property.The sale’s brochure was excellent, all staff were always extremely friendly and polite, and went out of their way to not only make themselves fully conversant with every detail of our property, but also all the benefits of its location. As a consequence they weren’t just able to sell the house quickly, but also to the right purchaser for us, a family with no property to sell and no chain.In particular we can’t praise Becky highly enough for the exceptional service she provided in persuading the purchaser to view our house when they were more Interested in another area. Incidentally she made such a good job of the sale, that the new owners are highly delighted with their purchase.

Peter · 4 August 2024

★★★★★ 5/5

Trustpilot

We have recently used Wards of Ramsgate…

We have recently used Wards of Ramsgate to market/sell our property and have accepted an offer.We are extremely happy with the professional service we have received from Wards (particularly Billy and Natalie). We have been kept informed at every step of the process and been treated with kindness, respect and patience.We do not regret using Wards and would highly recommend them to anyone buying or selling a property. Thank you Wards for an excellent service

Jen · 4 October 2024

★★★★★ 5/5

Trustpilot

Alex and Tina did a fantastic job…

Alex and Tina did a fantastic job selling my property. The property was on for only a week with dozens of viewers lined and and an offer around the week mark. Alex and Tina were priceless in managing the soft elements of the legalities of the sale. As our buyers were first time buyers they were not sure what to do or what to expect; frankly their solicitor wasn’t much help and it was Alex and Tina guiding them on what they had to do and what to instruct their solicitor to do. Without them I’m sure we’ll still be on the market.

Mr · 9 July 2024

★★★★★ 5/5

Trustpilot

Nervous first timer for house purchase

As a first timer for house purchase I was nervous and unsure what to expect. Maisie M-J at Wards was assigned to me. Cant say a bad word about her, She was friendly yet professional, nothing was too much trouble for her. She answered all my queries, several times and if she didn't know the answer outright she found it out. Maisie talked me through the process of making an offer and subsequent actions, information on surveyors, stamp duty and such. Unfortunately the sale did not go through but Maisie kept in touch to offer further help and support. She put me at ease of the whole situation.

Lorna · 5 July 2024

★★★★★ 1/5

Trustpilot

Disgruntled Customer

I did a viewing with Abigail and I was treated very unfairly, 1. I was not even shown where to park my car ended up parking on the road just on the drive way. 2. She made the appointment but upon arrival she asked for my name so what was the point of the booking? If one has an appointment booked I assume both parties know who they are meeting at that particular time. 3. I asked if it was ok where I had parked and her response was ‘you have to view and make it quick’ how do I make it quick yet I am here to view and to make proper decisions???4. I wrote her an email after view and she never acknowledged. 5. Her body language and character showed that I was just wasting her time and I knew I was not going to get the place to rent and yes she did send an unfortunate you did not make it this time.I am not sure if there is discrimination or it was just my unlucky day. Viewing was in Downwood Grampian Way Kent with Abigail Cantrell

Daphne · 18 June 2024

★★★★★ 5/5

Google

Recently sold my apartment after unsuccessful attempts with other local agents. This enabled me to proceed with the purchase of my new property which was also managed by Wards. Chris, Nick, Freya and the team were excellent from from the start and secured an offer within 5 weeks of listing. Communication was brilliant all the way through whilst also making sure any decisions I needed to make were done without delay. Thank you! Mike & Sandra

Michael · 24 August 2024

★★★★★ 5/5

Google

As first time buyers we used Wards of Whitstable when purchasing our home. We mainly dealt with Chris, who was very helpful and fast to respond. Further down the line we also had help from Jane, who was very helpful in progressing the sale and ensuring things were progressing with solicitors on both sides of the sale. Many thanks.

Josh · 16 April 2025

★★★★★ 5/5

Trustpilot

Eysha Quinn is Amazing

Eysha Quinn has finally been able to close a long winded wait for a part deposit to be returned whilst liaising with the TDS. This has been ongoing for me (LandLady) since 2019. Eysha has been committed to seeing this through despite the fact I no longer use Wards as an estate agent due to various issues when I used them. Eysha has been knowledgeable and professional and a much needed advocate for landlords (which is refreshing for a change) she is an asset to Wards. Thank you

Consumer · 30 May 2024

★★★★★ 5/5

Trustpilot

Purchase of property in Whitstable

The team at Wards in Whitstable were very helpful, professional and always eager to help with regards to the purchase of property we had. A special mention to Freya who was our initial point of contact when we first viewed the house asking questions and she responded swiftly and always punctual. Every viewing we made , requests asked were handled so well and the whole team from the manager to sales staff and rentals have been so helpful and made the process easier . Would definitely recommend the Whitstable team and their knowledge and expertise but most of all their attitude and keeness to help and support .

Rebecca · 28 May 2024

★★★★★ 5/5

Trustpilot

Brilliant staff at Wards Gillingham

Who do you choose as an estate agent, I asked myself look at some reviews, so I did and one person stood out and that was the closer Kim. Adam and his team at Gillingham branch sold my house in less than a week. Thank you so much for all your hard work. The star of this company was Kim, extremely hard working, easy to talk to and so very efficient. She didn't let me down and everything ran smoothly. Thanks Kim, you are one in a million

Andrew · 25 May 2024

★★★★★ 5/5

Google

Our experience of working with Wards to not only sell our flat but buy our new home was incredible. Nick and Chris and the team really looked after us through every step of the way. Working with them made the whole process less stressful, I would really reccomend them to anyone wanting to move.

Emma · 3 June 2025