Trusted Agent profile · Canterbury
★★★★★
1,781 reviews across 2 platforms
72 High Street, Whitstable, CT5 1AZ, Canterbury, CT5 1AZ
Wards's office in Canterbury, at 72 High Street, is rated 4.7 out of 5 across 1,781 reviews on two platforms, including 73 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
4/5
TrustpilotNegotiating with staff at Wards was a…
Negotiating with staff at Wards was a pleasure as they were always helpful. A particular thank you to Hannah in the Ramsgate office who worked hard and tackled last minute issues with patience , efficiency and politeness .
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service from Abigail
From start to finish the service we received from Wards was second to none. Abigail showed us some properties and was with us all the way through the letting process. She was kind, professional and very knowledgable. We found our dream house and it was made to be an easy process with the dedication and vigilance of Abigail.
Hello Sarah,Thanks for leaving us such a lovely review, we really appreciate it. We'll see to it that your kind words are passed on to Abigail and the team!All the best,Wards
5/5
TrustpilotFantastic company
Ward’s of Kent were absolutely fantastic in helping me find a home during what was a difficult time for me. They were extremely supportive and found me somewhere that catered for all my needs. Would recommend them every time. Thank you personally to Hamid Lone who I dealt with.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotTop quality customer care!
I've had the pleasure of dealing with Tom & his team for several months. Their knowledge & professionalism combined with sensitive approach made this otherwise challenging situation a smooth & successful process. Tom in particular has been very patient, he has answered all my questions with in depth explanations ensuring I fully understood what I was doing and why it was necessary. Highly recommend to anyone looking for great customer care!
Hi Sabrina,Thank you for leaving a review! We're delighted to hear how much of a pleasure it's been to work with Tom and his team and how sensitively they've approached your challenging situation and made it as smooth and successful as possible. Best wishes,Wards.
5/5
TrustpilotSelling made easy!
Selling a house is stressful but thanks to the Wards team at the Tenterden branch, the whole process was made relatively painless. Alex was a pleasure to deal with and he was complimented very nicely by Tina, who kept on top of the legal situation and updated me throughout the whole process. I would have no hesitation in recommending Wards for any property related business.
5/5
TrustpilotFirst time buyer, great service
My partner and I have bought our first house together with the help of Wards of Kent. Kim Sale Senior Sales Co -Coordinator was fantastic all the way through. Kim and everyone at wards had made it easy and an enjoyable experience. I can not give enough praise to Kim Sale Senior Sales Co -Coordinator for her support, kindness and working hard to push the sale through. A big big thank you!!!
5/5
TrustpilotAmazing
I had a wonderful experience with James at Wards in Ramsgate. James was extremely helpful, friendly and consistent, he sent me regular updates and was quick to respond to any queries I had, I cannot fault him.I will be using wards again and look forward to doing so, thank you.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExceptional customer service
We're currently looking for a new house to rent and I have spoken to as many estate agents as I could find over the last few days. None have been as helpful or friendly as Jodie at Wards. I felt she really went out of her way to help me, particularly with trying to help me understand a few issues I have with my current tenancy which isn't even held with them. She is a credit to the team and has given me a very positive view of the company as a whole!
Hi Megan,Thank you for leaving a review! It's great to hear how positive your experience with our team has been whilst looking for a new house to rent.Best wishes,Wards.
5/5
TrustpilotExcellent and incredible support from…
Excellent and incredible support from start to finish, amazing support from Kim, Sam Bahia and Kenny George Branch Partner and the entire team Terri Truckle, Ami Banks, Sue Millgate and Keiran. Special mentioning of Kim Batchelor once again, you gave us hope. Thank you. Thank you Thank you
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGeorge was very professional in dealing…
George was very professional in dealing with us, sticked to what he promised, the service was just exceptional
Good Afternoon, Thanks for your review, we're delighted you're happy with our service. We'll make sure to pass this on to George. Best wishes, Wards of Kent
5/5
TrustpilotGreat experience with Wards
I am about to complete next week and I've had a great experience right from the start to the end. A big shout out to Judy who has has been excellent over the last few weeks and helping to push the exchange over the line! James
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWARDS OF STROOD
Their customer service was abysmal.I was coming from over 20 miles away to view a property but was running a few minutes late, so rang to explain and let them know I was on the way. Got a call back a couple of minutes later to say the property had been sold hours earlier that morning and a deposit had been paid, so I couldn't even view it.
Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been, and we'd like to assure you that this is not the level of service we would expect you to receive. If you would like to escalate this further, please don't hesitate to get in touch with our customer support team via 01702 540802 or at customer.support@arunestates.co.uk.Kind regards,Wards.
5/5
TrustpilotVanessa Tindal from Wards - Amazing Rental Agent!
Vanessa Tindal from Wards is incredible! She was friendly, professional and so patient with us from the minute she reached out to arranging a viewing to assisting us throughout the rental process. We speak so highly of her to all of our friends and family. If anyone is lucky enough to deal with her professionally, you will enjoy every minute of your experience. Thank you Vanessa!
5/5
TrustpilotWards are great
Wards have been very helpful with helping me buy a new home. Showing me round the house I wanted to buy. After finding the house I wanted, Kate kept me informed with updates and information I needed and also useful to ring when I had a query.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotCan’t recommend them highly enough!
I cannot recommend Wards highly enough. Aaron truly went above and beyond for my partner and I, who were struggling to find a property that suited our needs. Aaron has been outstandingly patient and has made the process of finding our first home a pleasure, in contrast to other agents we’ve dealt with. Wards have been extremely responsive and understanding. Thank you Wards and thank you Aaron for helping us, we can’t thank you enough.
5/5
TrustpilotThanks to Kenny and Aimi for making it so easy
Thanks to Kenny and Aimi for making the sale of my property go so easily. You have been very professionnal, effective and determined to get a result.Thanks again
Hi Mark,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and how professional and determined they've been throughout your sale.Best wishes,Wards.
5/5
TrustpilotGreat service from all the staff in…
Great service from all the staff in Headcorn office.Special thanks to Tom, Hollie & Caleb for trying so hard in a difficult market.
Hi Simon,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how hard they've worked throughout.Best wishes,Wards.
5/5
TrustpilotVery attentive service
Very attentive service. Kept us well informed, and always friendly. Nick, Anna and Louise were always happy to answer questions and did a good job selling our house.
Thank you Stephen for your review, much appreciated. I will make sure the team know about it.Kid regardsDavid HayesBranch Development Director
5/5
TrustpilotI would not hesitate to recommend Lola…
I would not hesitate to recommend Lola who has moved from the Tenterden office to Brasted. Amazing personality and extremely professional in her job. She could not have been more tentative and caring. Thankyou for all of your help we are now off to pastures new.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service, professional & friendly staff
We received excellent service from Wards of Kent. The staff is very friendly and professional and all our enquiries were dealt in a timely manner. We would particularly like to thank Maria Meddings, Senior Sales Progressor, for facilitating exchange & completion with all solicitors involved. Highly recommended.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleExtremely accommodating when ever we wanted to make another viewing of property. They were always cheerful and informative with our many questions and contacted the seller on our behalf when we had questions. They made buying the property as stress free as possible, considering the importance of the purchase to us.
Hi Alexandra, Thanks for your review, we're delighted you're happy with our service. We're delighted to hear that our team was able to make your buying experience as stress-free as possible. It's great to know that our cheerful and informative approach helped answer all your questions. We're always here to help you move forward. Best wishes, Wards
5/5
TrustpilotExcellent service from Wards in Strood.
Jonathan and the team at Wards in Strood have been outstandingly helpful in assisting us selling our home and buying a new property. They have made the process straightforward and have supported us each step of the way. We would highly recommend them!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe used wards to sell my past mothers…
We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Medding’s, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, it’s all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer
Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director
5/5
TrustpilotHave just sold our mum's house with…
Have just sold our mum's house with your Tenterden Branch. Leanne was really helpful as it was a part buy house and other estate agents wouldn't do it. She recommended a solicitor they could be in contact with and Tina kept us informed all the way through which has been very useful. I would recommend them to other people who are selling their house.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
