Trusted Agent profile · Canterbury
★★★★★
1,781 reviews across 2 platforms
72 High Street, Whitstable, CT5 1AZ, Canterbury, CT5 1AZ
Wards's office in Canterbury, at 72 High Street, is rated 4.7 out of 5 across 1,781 reviews on two platforms, including 73 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleJust wanted to say a big thank you to Chris, professional, personable and very helpful during our purchase. Can't recommend him highly enough.
Hi Paul, We really appreciate you leaving us a review, we'll pass your thanks on to Chris. Best wishes, Wards of Kent
5/5
TrustpilotThanks to all at Wards New Romney
Recently sold through Wards of New Romney. Excellent service and best price achieved for our property. After a buyer was secured, the Sales Progressor, Kelly, took over and she was brilliant. We had a very difficult and drawn out onward purchase in a very short chain which dragged on for 7 months. Kelly went above and beyond to sort this out. She was instrumental in this transaction finally reaching completion and we are eternally grateful to her for her patience and hard work.
5/5
TrustpilotMichelle Carroll from Wards New Romney…
Michelle Carroll from Wards New Romney was fantastic really helpful friendly and welcoming. Michelle went above and beyond to help us find our dream home!!
Hi Joe, Thank you for taking the time to leave a review, it's much appreciated! We're glad to have provided you with a great service. Thanks again, Wards of Kent
5/5
TrustpilotRebecca Morgan was extremely efficient
Rebecca Morgan was extremely efficient, easy to contact and helpful. Would highly recommend for anyone needing an estate agent.
Afternoon Danielle,Thank you for your lovely review! We're thrilled to hear that you found Rebecca Morgan efficient and helpful. Your recommendation means a lot to us. Best wishes, Wards of Kent
5/5
TrustpilotReview of Wards letting team
Laura has been amazing in helping us let our property from first point of contact to the tenant moving in and beyond. Especially being first time landlords. Always easy to contact and very helpful. Couldn't recommend more.
Hi Nicola,Thank you for leaving a review! It's great to hear how amazing Laura has been in helping you let your property. We'll pass your kind words along.Best wishes,Wards.
3/5
TrustpilotI can’t say my experience with Ward was…
I can’t say my experience with Ward was very smooth as a lack of commutation with the office to hand me the keys on time was “lacking” I ended up waiting till the end of the day to get the keys with the car filled with my stuff on the street. However to end on a positive note! Prateek the agent which dealt with us was amazing, responded quick .. very polite and knew exactly what he was doing. He made our transition smooth. Explained the process step by step . Thank you !
5/5
TrustpilotGreat team
Great team. Lovely and friendly and made the whole experience less stressful. Darren and Natalie were fabulous.
Afternoon Dawn,Thank you for your positive review! We'll pass your feedback on to Darren and Natalie.Best wishes, Wards of Kent
1/5
Trustpilotaggressive pricing
aggressive sale prices. you price everything with desperation. I already what properties are advertised by wards. no regard to location, practicality, features that will require attention etc, they just slap a higher end price possible on it.They once tried to sell a house that had no central heating, hidden mould with pain, cracked windows and that would need a hell of a lot of work to renovate to bring up to date, for such a ridiculously high price and even too proud to negotiate, trying the odd tactic of 'there are a lot of interested parties, and they offered..., would you like to match the offer or go higher'They were unsuccessful through the summer and had to give up as it approached the autumn as buyers would start to notice and brought up the faults every time. sort your pricing out.
Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised. Unfortunately, we are unable to locate you in our system with the details provided. However, we are keen to discuss your experience and would appreciate if you could reach out to our customer support team on: 01702 540802 or at customer.support@arunestates.co.ukKind regards,Wards.
5/5
GoogleMany thanks to Freya Williams for all the help we received on our successful move. We were continually updated on each stage of the process in a highly efficient manner. Lisa & Kevin
Dear Kev, Thank you for your recent review regarding Freya and our team in Whitstable. Keeping our customers updated and guiding them throughout their move is so important. Our Sales Co-Ordinator Grace will also be in touch shortly to guide you through the legal process too, to ensure we try to make your journey as smooth as possible. All the best. We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving in the South East please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotFabulous service from Kirsty
Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!
5/5
TrustpilotI would like to thank Nicole Smith for…
I would like to thank Nicole Smith for finding me and my wife kirsty a nice home that we loved the look of also worked really hard for us both also answered all my questions and queries would recommend nicole 100%
Thanks Dan, I will certainly pass on your kind comments to Nicole. She will be delighted to have helped you both.Best wishesDavid HayesBranch Development DirectorWards
5/5
TrustpilotAaron and Wards of Kent are amazing!
Everything with Wards of Kent was very smooth and helpful. The man helping me, Aaron Stoner, was incredibly useful and was always helping where he could. I genuinely could not have asked for more. Couldn’t recommend Aaron or Wards of Kent enough to anyone looking for a property. 5 star service.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
Trustpilot5 Star Service!
From the moment Jonathan came to provide a valuation until the moment Anouska saw my sale through to completion, Wards provided a 5 star service. There was constant communication throughout and Anouska went above and beyond to ensure the sale and my purchase were progressing. Ward's were on the ball the entire time keeping me updated and making sure that the other parties were also doing their bit.I would definitely use Wards again, and recommend the Strood branch!
5/5
TrustpilotI've recently moved in property
I've recently moved in property. The welcome gift is lovely. All moving process are so easy and smooth. The staff are professionals who know they job well and always supports whenever and wherever they offer they help. Especially, Prateek is the best, he has the most of the property knowledge. He goes for extra mile in his job. After office hours closed, he came to my flat to help me with my enquires. He responded and solved my all enquires. I highly recommend using this agency. Because, they have professional staff and all your enquires are handled quickly. I hope, they continue this way.
5/5
TrustpilotAbi was extremely supportive throughout…
Abi was extremely supportive throughout the entire application to acceptance process. We were delighted with the first rate service we received and extremely thankful to Abi for all her support and guidance. Nothing was too much trouble as we called multiple times for updates which were responded to quickly. Excellent all round!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleGrace has been absolutely amazing with regard to the sale of my property. She kept me updated every step of the way and went above and beyond to get my exchange done by the date needed. Thank you Grace you have kept me sane and I cannot recommend you highly enough.
Dear Traci, Thank you for such great feedback regarding Grace, our Sales Co-Ordinator. I am pleased to hear she kept you updated every step of the way and went above and … More
5/5
GoogleRecently completed a sale and purchase through Wards of Whitstable, found all staff members in the branch excellent, professional, always responding to any query I made. It was a pleasure to know that my sale/purchase was in such good hands with a most satisfactory outcome.
Good morning, We truly appreciate your positive feedback on your recent sale and purchase experience with our Whitstable branch. Thank you for recognising our professional and responsive service it means a great deal to us. Kind regards, Wards of Whitstable.
1/5
TrustpilotI have contacted Ward's via listing…
I have contacted Ward's via listing details for more than 30 properties they have advertised and have yet to be contacted back. Calls were answered and I would be told that someone in letting would call me back as soon as they were available. Over 2 months and no calls were ever returned. In less than 5 days, using another agency, I had keys and was moving in to a new place.If you are on a time restraint when relocating, BEWARE of using this company.
5/5
TrustpilotJames Rixon of Wards of Ramsgate.
James Rixon of Wards of Ramsgate.Whilst searching for a property you get to see a lot of agents, some good and some are not as good….James is a breath of fresh air, he is enthusiastic and personable. His approach is of the right balance of knowledge, confidence and professionalism. Thank you James…
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience
This is my first time to rent a property thru Wards. I am glad that my experience of renting was handled by Maria Byrne (Ramsgate Branch) from starting till the end of getting the key. She is so thoughtful, dedicated, be empathy, efficient in dealing problems that appeared in the rented property. Even though that was not her job scope, but she will still try to help me as she knew that English is not my first language and will try to understand me and convey the correct message to her colleague in the maintenance team.
5/5
TrustpilotNew Tenant
I had the good fortune to have my tenancy managed by Tessa Daniels at Ward's Lettings, Strood. Having been unable to move into our property and having limited time to find a rental home, Tessa did everything possible to ensure a smooth move was accomplished. Tessa is a credit to her team, demonstrating professionalism and an ability to manage all parties (tenant, landlords, contractors) effectively. Tessa clearly in an experienced lettings agent and responds calmly to the challenges of her role. I would strongly recommend Tessa to anyone wishing to let or to rent via the Wards lettings team.
1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
5/5
TrustpilotWas kept up to date by Debby on the…
Was kept up to date by Debby on the progress at wards , so easy to deal with the whole team at birchington office Ellie was so helpful whilst we were viewing the property
Hi Stephen,Thank you for leaving a review! It's great to hear how positive your experience has been and particularly how helpful Ellie was when showing you the property and how informative Debby was throughout the porcess.Best wishes,Wards.
5/5
TrustpilotProfessional Service
Very grateful for the professional approach of the parent company, Wards/Arun Lettings as part of Arun Estate Agencies Ltd., particularly Kate in Horsham. Wards/Arun Estates inherited a very difficult situation following the previous agency's unsatisfactory management of both an initial tenancy and unwanted follow-on, neither monitoring dilapidations nor performing due diligence on new tenants. Kate managed the situation and obtained vacant possession in a professional and non-confrontational manner, which hopefully will enable us to restore a late parent's property to what it once was. Highest commendations are due both to Arun Estates and Kate in particular.
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Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
