Wards Whitstable reviews in Canterbury

★★★★★ 5/5

Trustpilot

I had a wonderful experience with Wards

I had a wonderful experience with Wards when I was looking to purchase a property for my Mum. Alex Martin and Monika Mihova went out of their way, so determined to find the right property and really gave us amazing service. They sent over so many properties and went the extra mile to arrange viewings.

Hayley · 17 June 2023

★★★★★ 5/5

Trustpilot

Thanks George

I recently started a tenancy and George was my point of contact throughout. He was approachable and responsive and made the process really straightforward for me, answering any questions I had and being available when I needed him to be. Thanks George

Gary · 16 April 2024

★★★★★ 5/5

Trustpilot

Trust the professionals

I cannot praise your Whitstable office more highly, especially Mark. When he first visited me and suggested a selling price for 5 Cypress Close CT5 4 EB quite frankly I didn’t believe his valuation could possibly be obtained. But Mark is an very believable guy so I decided to go along with him. Two weeks later I had an offer very close and the rest is history. Trust the professionals

Colin · 26 September 2021

★★★★★ 5/5

Trustpilot

Alfie of Wards Canterbury was brilliant!

Alfie of Wards Canterbury was brilliant. He found us the most beautiful properties to view. He was quick to respond to any queries or requests and knowledgeable of the properties he showed us. The service we got from the team was great and I would highly recommend going with them.

Beth · 11 October 2023

★★★★★ 1/5

Trustpilot

Avoid Wards Estate Agents, Unreasonable and Rude Lettings Manager

My sister, a professional dentist (with 20 plus years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns.The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable.It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.NB: To the owner of Wards, please listen to the voice recorded tapes from Sep 26 2024 on how Emily interacts with potential clients.

Diana · 26 September 2024

★★★★★ 5/5

Trustpilot

A positive experience

From start to finish our experience with awards has been faultless.The team have been consistently polite, professional & go above & beyond to help with queries & to push through our purchase as smooth as possible.I mostly dealt with Abbie & have been highly impressed with her service.The home move box was a very pleasant surprise too & a lovely touch.I would definitely recommend Wards to anyone looking to sell their property.

Rachel · 17 February 2021

★★★★★ 5/5

Trustpilot

Excellent service from letting agency!

Excellent service received from all the staff at the letting agency at ward and partners in particular Laura Cale. Laura keeps us updated with news of our property including when tenants are about to leave and when new tenants are about to arrive. Laura is both professional and friendly and takes an active interest in all her clients we are happy that she is working on our behalf, we are about to include a second property for Laura and her team to look after on our behalf, keep up the good work Laura!

Katrina · 10 November 2016

★★★★★ 5/5

Trustpilot

Every landlord needs a David

David Odunlami is an exceptional lettings manager, always going the extra mile to ensure efficiency and a fast turnaround in securing a new tenant. He listens to the landlord and provides his professional opinion on any queries. Equally he provides guidance and comfort to prospective tenants. A good negotiator and has experience in any situations that may arise. Highly recommended!

Kate · 23 November 2022

★★★★★ 5/5

Trustpilot

Ramsgate Branch - best I’ve ever met

Let’s face it, estate agents often get a poor reputation, people say they are pushy, don’t listen, send you to the worst properties etc and sometimes it’s true however this was not our experience with Wards Ramsgate Branch.This was a particularly difficult purchase for us following a bereavement and every single member of staff in there helped support us and worked tirelessly to find a portfolio of properties for us to look at. I was so stressed at one point, I got a terrible headache and soon paracetamol and cold drinks appeared from the team so we could keep looking. The staff laughed with us, supported us and one point even cried with us - they are the loveliest team we have ever met.After looking at 65 properties in total, it was Natalie from the Ramsgate Branch who struck gold, every single thing we had asked for, she delivered, her attention to detail was above and beyond. She even made sure the viewing could happen late afternoon so I could go after work. Natalie couldn’t have been more helpful and I am delighted we finally found somewhere, we cannot wait to complete now and move into our forever home. Thank you again Natalie and thank you Wards!

Caroline · 18 September 2024

★★★★★ 5/5

Trustpilot

I was looking for a property to rent

I was looking for a property to rent as my current landlord had to sell. I dealt with Maria Byrne for a majority of my communications with Ward. She was/is friendly, understanding and knowledgeable about the properties be enquired about or viewing and promptly responded to queries I had.I would definitely recommend her and Wards to any potential tenants or applicants.

Mr · 10 October 2022

★★★★★ 5/5

Trustpilot

Tina Styance went over and above to…

Tina Styance went over and above to make our sale go through smoothly. Tina dealt with the network of solicitors, our buyer and the sales agents in a very professional manner, Just as importantly kept me us up date throughout the process with regular calls. I would highly recommend her and her team.

Jilly · 27 June 2023

★★★★★ 1/5

Trustpilot

I have had an extremely disappointing…

I have had an extremely disappointing experience with Wards in fully managing my property in Kent. Their lack of attention to landlords is evident, as I have found myself constantly chasing them for updates and basic tasks. They have failed to meet their contractual obligations, including sending me the inventory and conducting the promised three-month property inspection for fully managed clients. Additionally, their communication has been poor, with delayed responses to my emails, despite the fees I am paying for their services. Based on this experience, I cannot recommend Wards and will not be working with them again.

Vikki · 11 September 2024

★★★★★ 5/5

Google

All of the team were great from start to finish. The viewings were always professional and the agent friendly and helpful. We have just completed on our purchase. We were kept informed throughout. Highly recommended.

Andrew · 10 February 2026

★★★★★ 5/5

Trustpilot

I've used Wards for each of my sales…

I've used Wards for each of my sales and the service is always great. From the initial valuation appointment to the sale, I was kept informed regularly with the online hub and phone calls. Devon was very helpful when I had questions, got back to me quickly and was always friendly.

Donna · 16 August 2023

★★★★★ 5/5

Trustpilot

Excellent and prompt service.

I had a limited time to find a property, and Kate was most helpful in this successful search. She was extremely prompt in answering emails and messages at all times of day, and arranged viewings at short notice. She was knowledgeable about the property, and responded quickly to my requests for extra information. During the viewings she was not pushy, and let us take our time. Thank you Kate!

HLS · 21 July 2021

★★★★★ 1/5

Trustpilot

I Poorly Built Block Partition Discovered in New‑Build Home

I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.

Olena · 12 October 2025

★★★★★ 5/5

Trustpilot

Amazing at Wards-especially Judy Day!!

The whole team at Wards have been so helpful and I couldn’t of had a better experience. There’s one person I can’t thank enough and that’s Judy Day at Wards! She was very efficient, always communicated with me and kept me up to date. I will actually miss our telephone calls. What a lovely helpful lady and a credit to Wards. Thank you Judy! Mr & Mrs Temple xxxx

Carl · 27 June 2021

★★★★★ 5/5

Trustpilot

Dealing with Gemma was an absolute…

Dealing with Gemma was an absolute pleasure, I was given all the information needed in a very professional manner and most importantly felt that she genuinely understood my needs and that showed in her understanding of the local area.

Wayne · 26 April 2024

★★★★★ 5/5

Google

We would like to say a big thanks to Wards Whitstable (especially Mark, Grace & Freya) for all the help and support that people gave us for getting us the lovely property they were very helpful and keep informed us from start to end. Mark he is amazing anything ask him, he sorted out ASAP, we really appreciate him also Grace and Freya. Grace keep updated every progress and Freya also. We highly recommended their service and we gave them 5/5 for their service. Once more big thanks for Your Service (Mark, Grace & Freya)

Saji · 10 October 2023

★★★★★ 5/5

Trustpilot

Wards Ramsgate have been great selling…

Wards Ramsgate have been great selling my property. James and Ethan kept me updated constantly. A special mention is needed though for sales progression, Sally Bryant has been exceptional and absolutely worth her weight in gold. Her tenacity and commitment to push for exchange and completion has been exceptional in what was a complicated chain at a difficult time of year. Thank you Sally for everything.

Bernie · 18 December 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from James and his team in Ramsagte. I had previosuly been under contract with a different agent, who were absloultly usless. Wards took over the marketing of my property and I've had more viewing and offers in two weeks, then I had in the previous agent in 5 months. I've now sold my property at full market value. Communication has been excellent and everyone I've spoken to in the branch has been extremely professional and approachable, including James and Billy. I will recommend Wards and would use their services again in the future.

Ian · 8 October 2023

★★★★★ 1/5

Trustpilot

Wards??? Hmmm 🤔

Wards would rather argue online instead of contacting customers to find a meeting point between landlords and tenants and so everyone would be happy. Speaks volumes about how supportive of tenants they are. Thanks for offering to wash the stinking carpet we met in the apartment instead of replacing it, we do appreciate it even though it's coming after our eviction. Also, we all know it is the duty of landlord to replace a faulty hob. Metal surface hobs gets corroded easily especially when they are unbranded inferior ones like was provided for us and are being subjected to heat from constant cooking. Wards electric man took hob apart but couldn't take a photo evidence to show we damaged it, his only evidence was a photo of the top of the hob that has some corrosion as supposed, owing to inferior quality and constant use. But let's assume we must replace it, Quite laughable to me is the quotation that was sent. I have screenshots evidences from other stores to prove that the actual price of the hob that we met there was 90£. But my dear house manager wants to use me to purchase premium hob for his apartment hence quoting names of Hobs(Hisense and Bloomberg) for 310£ and 430£ respectively . I have email evidence. I didn't see those names on the hob there presently 😂 😂. It doesn't even have a name 😂 😂 😂 😂 Most premium Hisense isn't even worth half of that with the warranty in shops 😂😂😂😂. And we dare not raise an eyebrow because my wife has already been threatened that she would be reported to Flatfair if we didn't pay for premium hob to replace unbranded inferior hob 😂😂😂. We happily waiting for the flatfair email because we believe they are humans and they will hear both sides of the story. I'll post pictures and videos online to prove every conversations if necessary.

Achi · 22 August 2024

★★★★★ 1/5

Trustpilot

Do not use Wards

Do not use Wards, simply use the Robinson Michael and Jackson estate agents next door.Wards were in regular contact whilst they were trying to get me to put my house on the market with them. The second I put my house up with them, the contact stopped!They didn't even contact me for days to let me know that they had received a full asking price offer on my house. The only way I found out was because I called the receptionist to find out if they had any more viewings arranged. She advised me then and there that there was a full asking offer which was sat on the system for over a week.My buyer later told me that she nearly went elsewhere as she was advised that I wasn't coming back to her on the offer so assumed I was not interested. I was interested and did sell to her in the end as the only reason I learnt I had an offer is because I phoned to see if there were any viewings. LOL!!! I have to laugh otherwise I would cry!On moving day, I went to collect my keys from RMJ next door. They made no money from me but congratulated me and provided me with a box of goodies.I then went into Wards who have made money from my sale. Not even a congratulations. Instead we was met my a woman who didn't even say hello, simply told us she would not accept our keys and we needed to drop them to our buyer. (Even though we was told to bring them down :S) The rudeness was a joke so I simply left the keys with them)One thing I must say is that Judy Day of Wards was brilliant. She was the only person at Wards who seemed to care. She is everything that everyone at Wards should aspire to be like. Everyone else there was incapable and did not care about the customer once they won the business.AVOID WARDS LIKE THE PLAUGE!Wards - Give Judy a pay rise and let her run the company as she would do a better job than anyone else there

James · 22 August 2024

★★★★★ 5/5

Trustpilot

A diamond in a rough situation

In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.

Sam · 21 April 2026