Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have never dealt with such abruptness and rudeness on email. Emma was lovely at the start of the process. However, I found any dealings that aren’t dealt with by Emma stressful. I had to withdraw due to my mental health and due to having ASD. They have no process to help with this and instead demand money left right and centre. Spammed my parents with emails. And when I went to find a replacement tennant failed to tell me where to look “I can’t give you any groups” I am afraid. Why not? What is so difficult about giving students groups to find replacement tenants? Disgusting behaviour from the majority who work there.
Joe · 25 December 2024
★★★★★ 5/5
GoogleI have had great experiences with all of the team at Varsity and have been with them for 2 years and 2 different properties. Sophie was friendly, helpful and overall great at taking us to show a range of house viewings within different price ranges and areas, and for giving us as much information as possible. Elizabeth was prompt and informative with the admin side of the contracts. And George has been fast, professional and attentive as the maintenance manager - helping us to quickly solve any issues with the property that arose, leasing with the landlord, checking in to make sure the work had been done and providing a friendly service. I would definitely recommend :)PositiveResponsiveness, Quality, Professionalism, Value
Kirsty · 22 June 2022
Agent replied · 21 June 2024
Thanks so much for your review, Kirsty. George, Sophie & Lizzie will be very pleased :)
★★★★★ 5/5
GoogleSophie helped my housemates and I over the past few weeks find accommodation for next academic year and she went above and beyond to make sure we found one we were comfortable and happy in. She was extremely helpful over email and phone, set up multiple viewings for us so that we could look at a range of properties and emailed us potential houses we might’ve liked as and when they became available.
Sophie herself is very professional, approachable and very helpful!
Would definitely recommend Varsity to any student in Canterbury.
We would all like to say a huge thank you to Sophie as well.PositiveResponsiveness, Quality, Professionalism
Pippa · 22 June 2021
Agent replied · 21 June 2024
Sophie will be delighted with your kind comments, thank you Pippa!
★★★★★ 1/5
GoogleLandlord and agency have an agreement of throwing about tenants and wasting their time. Not been paid money owed to me for over 3 months now. House is below standard quality, Landlord for this particular property is a child and is best avoiding this company as a whole if they think it is fair to be working with such an individual. There are better agencies out there with better properties and prices. Saving £150 on admin fee From other places is not worth it.
Further comments:
I have left one review under my account clearly named and displayed here. Would appreciate you not accusing me of leaving 4 reviews. I understand your frustration.
Daniel · 22 June 2020
Agent replied · 21 June 2024
Dear Daniel,
We're disappointed to receive all four of your negative reviews but I do understand your frustrations.
When your property was flooded, your Landlord worked extremely hard to find you suitable alternative accommodation which met your criteria, which as you know was a difficult task. Thankfully this was resolved very quickly, and he found you a place to stay until your house was renovated and repaired. Your expenses claim is currently with your Landlord's Insurer which unfortunately does take time to be dealt with.
As a proud member of Propertymark and Homestamp, we only work with Landlords who share our values and provide good quality accommodation. Please contact me on info@varsitycanterbury.com so we can investigate your claim that the property is not up to standard as we would like to get this resolved ASAP.
We took the decision a few years ago to not charge our students any admin fees and in fact were one of the first Agencies in Canterbury to do so, long before the fee ban. I think you're referring to your £125 security deposit which is due back to you at the end of the tenancy, subject to damages.
Please contact me with any further complaints or issues directly so I can help resolve them.
Toby
Varsity Canterbury
★★★★★ 5/5
GoogleI have recently entrusted Varsity to manage my Canterbury student let and have been pleased beyond my expectations. Toby and his team have not only been incredibly helpful but also able to find suitable tenants within a short space off time. They have remained impartial to my disappointing experience of a previous letting agent and proceeded in a very professional manner. Not only would I recommend them to anyone looking to let their student property but also anyone trying to find accomodation.
Victoria · 25 May 2022
★★★★★ 5/5
GoogleAn amazing letting agent. Toby is prompt to reply to emails and nothing is a bother. He will look after you as tenants. Very fair rent and bills. Any repairs to the house are sorted out quickly. House is recently refurbished so looks good, all with double bedrooms. Would recommend varsity to any student looking to rent.
Jessica · 23 June 2018
Agent replied · 21 June 2024
Thanks Jessica!
★★★★★ 5/5
GoogleWhilst not letting a property through Toby I have met him on a professional basis through Propertymark, our professional association. During these regular meetings with Toby and other independent estate agents I can see that Toby is dynamic, loves what he does and is dedicted to offering the hightest industry standards.
Julia · 22 June 2020
Agent replied · 21 June 2024
Thank you, Julia!
★★★★★ 5/5
GoogleThe communication was excellent, Olivia Walden was clear and concise throughout and upated me on all the requirements of the guarantor and also the progress of all of my daughters co-tenants.PositiveResponsiveness, Professionalism
Steven · 22 June 2022
Agent replied · 21 June 2024
Many thanks for your review, Steven! We'll pass on your comments to Olivia who will be thrilled.
★★★★★ 1/5
GoogleI would avoid using a varsity properties if you are a uni student. They advertise the property as a £50 deposit however before moving in I had to pay £650 in reservation costs and money on rent when I wasn’t able to live there or I’d have to pay more. The property itself we were told had been checked twice and all maintenance had been taken place before we all moved in however the garden was in a terrible state (unrecognisable to what was advertised) we had a packet of raw chicken left in our garden with had gone out of date in January (we moved in in September). The WiFi was not able to support the amount of people in the house and with university work being moved online I would’ve thought this had been checked. When spoken to varsity about this varsity sent someone out to fix it however is still slow and we all have to use our 3G (cannot get 4G in the house) in order to send a message from our phones. We have had shower leaks that were not sorted when a maintenance person was sent around. Altogether the house has done in the cheapest way possible as it is shown with the broken flooring in the kitchen and the broken skirting where the curtain rail has fallen before and instead of replacing the broken one it has been left up and to resolve the issue varsity have drilled below it leaving it to look terrible. For a student accommodation it is overpriced which has made mine and my house mates university experience worse as we don’t like the house we live in already and it has only been a few weeks after moving in. They are however very nice people and good at communicating with us just wanting our money and not thinking about their tenants experience as much as they should.
James · 22 June 2022
Agent replied · 21 June 2024
Hi James,
I'm very disappointed to read your review, I hope we can help put things right.
Although our properties do have a very low security deposit, you are required to pay your rent before moving in. Most properties we manage have a half-price rent option (for non-occupancy) for the summer months which I can see you took advantage of.
We manage your property on behalf of your Landlord, who is responsible for ensuring that the property is ready for occupation. It 's clear that - despite the inventory clerk and maintenance crew checking the property - your property was not provided in the condition we would have liked. You worked closely with our Property Management team who I understand had resolved all of the issues for you, but this doesn't negate the fact that it shouldn't have occurred in the first place and I'm sorry that you experienced this.
Although you are provided with the best internet available in your area, we will contact the provider again on your behalf to see if anything else can be done.
We will also report the other maintenance queries you have raised in your review to your Landlord and will help arrange a contractor to investigate on his behalf.
Lastly, thank you for your kind comments about our team, they are greatly appreciated.
Please expect to hear from us shortly via email.
Thank you,
Toby,
★★★★★ 5/5
GoogleA lovely house and always easy to deal with. Toby was always really helpful and very prompt with answering emails. After experiencing a not so great service in Bournemouth (Roberts take note!) I'd highly recommend Toby and the Varsity team. (Posted by a happy mum)
Pam · 23 June 2018
Agent replied · 21 June 2024
Thanks, Pam! It was a pleasure having Kate for the year.
★★★★★ 5/5
GoogleI'd like to thank Jess, they have been wonderful and an awesome person. Reassuring me when I was worried and answering all my queries that I basically spammed them with 🤣. Great service! 😄 …
Aaron · 14 May 2024
★★★★★ 5/5
GoogleI would like to thank Olivia for her professionalism and help when I attended the office with loads of query. Extremely helpful would definitely recommend VarsityPositiveResponsiveness, Professionalism
David · 22 June 2022
Agent replied · 21 June 2024
Thank you for your review, David! I've showed it to Olivia who is delighted. We always try to go and over and above and are pleased that you have recognised this.
★★★★★ 5/5
GoogleSophie was very helpful and made the whole process of letting extremely easy and flowing, her professionalism and knowledge of the properties was also great for viewings.
deffo recommend.PositiveResponsiveness, Quality, Professionalism, Value
Jordan · 22 June 2021
Agent replied · 21 June 2024
Hi Jordan, thanks so much for your review - Sophie will be delighted!
★★★★★ 5/5
GoogleSuper impressed with the house and service. It’s all to a very high standard. Easy to deal with and trustworthy. Highly recommend Toby and the team. Fingers crossed my next Lettings experience is the same 🤞 …
The · 23 June 2018
Agent replied · 21 June 2024
Thanks, Pug Lord!
★★★★★ 5/5
GoogleReally happy with the excellent customer service i have received by this company. Toby is quick to reply to emails and answer any questions I have. Really enjoyed by tenancy with this letting agency - Elena Viglienghi
Clare · 23 June 2018
Agent replied · 21 June 2024
Thank you, Elena.
★★★★★ 5/5
GoogleSuper grateful for the team at Varsity Canterbury, had a stressful time sensitive move and they managed to sort it for me within a few days ! Sarah, Elizabeth, Olivia, Toby and the rest were so helpful and kept me in the loop with everything, even stayed over hours in the office to make sure I am able to move in time. Great professional, efficient team thanks again :)!PositiveResponsiveness, Professionalism
Shona · 22 June 2022
Agent replied · 21 June 2024
It’s absolutely our pleasure, Shona!
★★★★★ 5/5
GoogleOlivia is a delight to talk to, always quick to reply to messages. I can't wait for our viewings next week!PositiveResponsiveness
Arabella · 22 June 2022
Agent replied · 21 June 2024
Hi Arabella, I'm very pleased that Olivia has been able to help you so far - if there's anything else we can do for you, don't hesitate to contact us.
★★★★★ 5/5
GoogleSophie Lynch has been very helpful to me and the guys. We stressed her a lot but she pulled through for us and was very patient during the process. She remained very professional and was very responsive to our questions and problems. Overall im pleased with the service and would highly recommend More
Stephen · 25 May 2022
★★★★★ 5/5
GoogleWe’re moving into a varsity property in September and the experience so far has been great! Communication has been really efficient and Olivia has been helpful and friendly throughout.
Ella · 12 April 2024
★★★★★ 2/5
Googlethey were very good at responding to calls for maintenance, but maintenance had to occur every single week because the house was falling apart. sink pipe flood, broken boilers and the internet throughout the year was atrocious even after they told us it was fine, which it wasn't. The price of rent for what we got wasn't good. But the company them selves are nice and willing to help. Its a shame the property was one of the worst i have lived in.
Michael · 23 June 2019
Agent replied · 21 June 2024
Hi Michael,
Thanks for taking the time to review us, we appreciate all feedback - good and bad - as it helps us to progress and improve.
We understand that It's frustrating to have things go wrong and we will always work as quickly as possible to ensure the problems are sorted without causing you too much inconvenience.
We'll continue to react quickly and will maintain our willingness to help you all until you leave the property.
We'll also ensure that your Landlord is aware of your comments so that we can ensure the property is improved for the future.
Kind Regards,
Toby.
★★★★★ 5/5
GoogleThe best agency for students rental, so understanding and helpful.
I got in contact with Olivia and Jess about my student accommodation and they were both really amazing. They did their best to help me and ease my transition into the new accommodation by working with me and trying to understand my situation.
If you are a student in kent looking for and accommodation of campus varsity is the best agency hands down.
Ilias · 14 May 2024
★★★★★ 5/5
GoogleOlivia Walden made the process easy and stress free, great communication and was no trouble at all
Antoni · 16 April 2022
Agent replied · 21 June 2024
Hi Antoni, thank you for your kind review. Very pleased to hear Olivia has helped you make the application and reservation process stress-free. All the best,
★★★★★ 5/5
GoogleMyself and my four housemates were tenants with Varsity last year, anything maintenence wise that needed doing was immideatly dealt with by Matt no matter the day or time, always providing excellent service. We are now with a new lettings agency where the maintence service is quite slow. Matt has kindly helped out with a few maintence problems we've had here as well, providing quick and excellent customer service. Thank you very much for all your help!
Eloise · 23 June 2018
Agent replied · 21 June 2024
Thanks, Eloise! Glad we're still able to help even though you're not our tenants anymore!
★★★★★ 5/5
GoogleWas with Varsity for my third year, the accommodation they provide is amazing, the call out time time is amazing had a leakage and they was able to send someone out at 3/4am where usually a lot of letting agencies wouldn’t. It was an amazing experience would recommend to everyone, just upset I didn’t get to live with them in second year as-well as I didn’t know about them before. Thank you
Michael · 23 June 2019
Agent replied · 21 June 2024
Thanks Michael, it's been a pleasure having you all. I'll make sure to pass on your comments to Matt, who was with you in the early hours of this morning!
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