Strutt & Parker Canterbury reviews

★★★★★ 5/5

Trustpilot

I recently had to decide which estate…

I recently had to decide which estate agent we would use to sell our 20 acre Farm in Ewhurst.I had lived on the farm for over 15 years, and had converted the farm outbuildings into affordable units for letting.We eventually chose Strutt and Parker, and right from the word go, Ken Roberts advised us to split the farm into four separate units, so that prospective buyers could either buy the whole farm or the separate units.Splitting one title into four separate titles is a lot of work. We made good use of Strutt and Parker's mapping team who are land registry approved.This made getting drawings a simple task.We also used the amazing team at Strutt and Parker to produce a brochure showing the four separate units, which once published on the web sites caused a massive response, such that we were getting in excess of twelve viewings per day.We were looked after by an experience team of property sales negotiators who handled all the viewings and dealt with the prospective purchasers.Thanks go to Nadia, Pippa, Holly, Sarah-Jane, Debra,Stephanie and in particular to Jackie who has a special relationship with the solicitors acting for both the seller and the purchaser.Working together the team at Strutt and Parker, sold all four lots and dealt with lots of tricky questions to achieve total farm sold for the price they thought they could achieve from the outset. I would not hesitate to use Strutt and Parker again.Ian Mills

Ian · 25 February 2022

★★★★★ 5/5

Trustpilot

Superb service

Towards the end of last year I viewed and ultimately went on to buy a house in Hastings which was being marketed by Strutt Parker in (unusually) Canterbury. The sale/purchase was handled by Simon Backhouse at that office, who was superb, understood my specific issues and requirements and managed the difficulties of a somewhat long distance transaction so that I never felt anything was too much trouble for him. He understood everything, and gave me good solid advice. I felt myself to be very much in expert hands. (Caroline, who did much of the commuting to and from the viewings, was also a cut above). I would happily recommend this agency, and Simon in particular, to anyone selling or indeed buying a property. Good old fashioned, high quality service, albeit speeded up for the twenty first century.

Bigsweet · 8 February 2022

★★★★★ 1/5

Google

After 2 date options for viewing a property over the phone and 4 more dates given via the contact page on the website still no luck. Despite the property being just metres from the office they clearly can't organise viewings very well.

Donna · 24 October 2022

★★★★★ 5/5

Trustpilot

Gerrards Cross Lettings Team ......First Class

Thank you Charlotte and team for your professionalism speed and top quality service in helping me relet our apartment in GXAlways a pleasure to deal with your team as you take the hassle out of the process

J · 21 October 2020

★★★★★ 5/5

Google

We chose Strutt and Parker to sell our modern barn conversion in East Kent because of their exceptional local knowledge and first class reputation. We were very happy with their service and the result achieved. We greatly valued the relationship we developed with Simon Backhouse and the Canterbury office team. Simon achieves the perfect balance between professionalism and the personal touch and he always made us feel that he really cared! He offered sound and practical advice during challenging market conditions and was a constant and reassuring presence through the added constraints and complications of the 2020 pandemic. Once we found our buyer, negotiations and the sale process itself were handled efficiently and with minimum stress to us. We recommend Strutt and Parker without reservation.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 24 October 2021

★★★★★ 5/5

Google

Strutt and Parker are a well known, national Estate Agency. The Canterbury office provides excellent & professional service with good support skills for both vendors & purchasers alike.

James · 24 October 2023

★★★★★ 5/5

Trustpilot

I recommend Michael Houlden and his team in Cambridge

I was so impressed with Michael Houlden who handled the negotiation of the sale of my large listed property. He is extremely enthusiastic and friendly and quickly understands the characters of both seller and buyer and handles all situations well. He even worked, if necessary, out of business hours. He ensured anyone to deal with my sale had visited the house before it was launched. Vanessa who undertook the viewings was brilliant as was Chloe in the office who set up appointments and dealt with questions.

Vanda · 27 September 2021

★★★★★ 5/5

Trustpilot

Professional and efficient

Very good, personal service. We chose Strutt and Parker because of their large data base and the virtual viewing quality of their videos. Everything went smoothly and we will chose them again in the future.

Ann · 14 February 2021

★★★★★ 1/5

Trustpilot

This agents refuse to take me off their…

This agents refuse to take me off their database, they keep sending me information on available listing like every day. this pollutes my mailbox and frustrates me, I had written to them many time to stop and used UNSUBSCRIBE feature nothing works so far. I just like to share this so others are aware.

Elena · 1 March 2024

★★★★★ 5/5

Trustpilot

Residential purchaser

Residential purchaserWe dealt with Simon Backhouse at the Canterbury office throughout our purchase. He was always very helpful, knowledgeable and a pleasure to deal with. I would thoroughly recommend Simon and the Canterbury team.

C · 6 April 2021

★★★★★ 5/5

Trustpilot

Amazing service

We recently brought a house through Strutt and Parker. All I can say is they have been amazing from start to finish. Belinda at the Cambridge branch helped us from the minute she showed us around our home , until after we exchanged. She was incredible at advising us on what we needed to do, liaising with the buyers, dealing with solicitors and getting so many answers for our questions. She always responded to emails in a timely manner and was so wonderfully kind. We can not thank her enough. If I was selling my house she is exactly the person you would want to deal with.

FC · 18 August 2021

★★★★★ 5/5

Trustpilot

Great service from start to…

Great service from start to finish....Adrian and the team really take as much of the stress away as they can.. the most relaxing sale I have done so far..thoroughly recommend Adrian and the lewes team

Lynne · 11 November 2020

★★★★★ 5/5

Google

Joe Charlton did an excellent job of seeing our clients sale through in Whitstable. Professional, knowledgable and patient - we would highly recommend him/his office.

David · 24 October 2023

★★★★★ 5/5

Trustpilot

Very good experience; recommended.

We had a very good experience buying through Strutt and Parker. The team was very experienced and knew their market and client well. They were on hand with all the right inputs at the key points needed and I would highly recommend using Janet again - indeed I have already asked Janet whether she would be interested in marketing a different property for us. Thank you from us to the whole team for their support through our recent purchasing process.

Chris · 10 February 2021

★★★★★ 5/5

Trustpilot

Outstanding service both buying and selling

Brilliant service both buying and selling our properties. Very fast at getting the property on the market and sold within a week! Nothing was ever too much trouble, from the numerous questions raised and answers found in a timely manner. I am sure these were often dealt with in the staff free time as well. We dealt mainly with one member of staff which made it more personal and effective She was professional, knowledgeable and empathetic throughout and you really felt she had your back and nothing was too much trouble. Would definitely recommend!

Debbie · 10 February 2021

★★★★★ 5/5

Trustpilot

The Strutt and Parker team in Exeter…

The Strutt and Parker team in Exeter led by Ollie have just sold our farm house, a range of stone barns and our Q barn.It started by two visits by the team discussing how to go about the sale and how to divide the property up.We then put it on the market and left them to sort all the problems out.What a fantastic decision that was, It was a difficult property to market but they made it look easy, we even had discussions with them well outside office hours.A big thank you to the whole team, we would not only use them again we have also recommended them to friends.First class service.

Selwyn · 28 January 2021

★★★★★ 5/5

Trustpilot

Strutt and Parker Canterbury

We chose Strutt and Parker to sell our modern barn conversion in East Kent because of their exceptional local knowledge and first class reputation. We were very happy with their service and with the result achieved.We greatly valued the relationship we developed with Simon Backhouse and the Canterbury office team. Simon achieves the perfect balance between professionalism and the personal touch and he always made us feel that he really cared! He offered sound and practical advice during challenging market conditions and was a constant and reassuring presence through the added constraints and complications of the 2020 pandemic.Once we found our buyer, negotiations and the sale process itself were handled efficiently and with minimum stress to us. We recommend Strutt and Parker without reservation.

Lucy · 15 January 2021

★★★★★ 5/5

Trustpilot

Great support from The Suffolk Office

We used Sharnie & Sophia from the Suffolk Office to successfully sell our house last year. From the initial visit for the valuation to the completion of the sale they held our hand the whole way through. They were very proactive in selling our house & didn't just wait for the internet & Rightmove to do their job for them.They were most supportive through the whole process & especially the problems caused by Covid-19We are not planning on moving house for many years to come but would use them again in a heartbeat

P1babe · 4 January 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker, Gerrards Cross

Selling your house can be an emotional experience. You need an estate agent that not only knows the local (and national) market trends but can give you great advice. From valuation to the best marketing strategy; from understanding changing market circumstances to interpreting feedback from viewings; and remaining by your side - through the marketing phase to the all important offer; and thereafter during the legalities culminating in exchange and completion.Strutt and Parker, Gerrards Cross achieved all of these for me and I would not hesitate in recommending them if you are thinking of selling your property. J Thomson, Gerrards CrossDecember 2020

J · 4 January 2021

★★★★★ 4/5

Trustpilot

A sterling effort in difficult conditions

We put our wonderful old house on the market in September 2018, just in time for the worst of the Brexit impasse, followed in early 2020 by Covid-19. In these inauspicious market conditions Strutt and Parker worked extra-hard to publicise the house, with features in the Telegraph, The Sunday Times and elsewhere, as well as getting us a free repeat advert in Country Life. The brochure was excellent as was the Matterport 3-D digital survey. Throughout the 2 years it took to sell, they kept us well informed of the market, and the views of potential buyers. We were pleased by the service they provided.

PATRICK · 30 November 2020

★★★★★ 5/5

Trustpilot

High Praise for Strutt and Parker

We bought our new house through Ed Church at the Canterbury branch of Strutt and Parker and we were delighted with the service we received. Both Ed and his team were incredibly helpful and informative and they were quick to keep me updated on any developments with the house we hoped to buy. Luckily we were able to secure our dream home and the whole process from offer to completion was seamless and well managed by Ed and the team. We were able to achieve a pretty quick turnaround from offer to completion which was most useful for us as we had a pretty tight timetable. All in all it was a pleasure working with Ed and his team.

Tara · 25 November 2020

★★★★★ 5/5

Trustpilot

Sale of Grade II listed property

From initial enquiry (agents for selling my property) to completion I found Strutt and Parker extremely professional and attentive. Due to the unique nature of the property which included a mix of residential and business elements, the sale process was more involved than anticipated, however at every step, Strutt and Parker facilitated negotiations between relevant parties, ultimately arriving at a sale. Their experience in complex and unusual situations was very evident and key in securing completion. Highly recommended - Kent Agency

D · 10 November 2020

★★★★★ 5/5

Trustpilot

Service above and beyond

Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.

Chris · 3 November 2020

★★★★★ 5/5

Trustpilot

Excellemt sale of small barn and orchard

Strutt and Parker provided a first class service despite the value of the sale being relatively small. Ian Daniels was always attentive and patient. He negotiated an excellent deal from our perspective

Simon · 28 October 2020