Trusted Agent profile · Canterbury
★★★★★
481 reviews across 2 platforms
2 St. Margaret's Street, Canterbury, CT1 2SL, CT1 2SL
Strutt & Parker's office in Canterbury, at 2 St. Margaret's Street, is rated 4.4 out of 5 across 481 reviews on two platforms, including 51 Google reviews rated 4.1.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid Strutt & Parker, Unsafe Rental in Eddington, Cambridge
I rented a 2 bedroom flat in Eddington, Cambridge, managed by Strutt & Parker, and have experienced serious health and safety issues that went unresolved despite 1.5 months of communication.
5/5
TrustpilotExcellent, personal service
Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.
5/5
TrustpilotExcellent service from Gina
I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent
5/5
TrustpilotNo nonsense approach
We engaged with Strutt and Parker Perth, because I liked Hamish’s no nonsense approach and his approachable style.
5/5
TrustpilotLockdown sale
We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.
5/5
TrustpilotRoger and his team were professional
Roger and his team were professional, friendly and so helpful from start to finish. Nothing was too much trouble, and my sale certainly had its headaches. I would recommend Strutt and Parker, Farnham so highly, to anyone thinking of selling/buying, and already have done.
5/5
TrustpilotFirst rate service
Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!
5/5
TrustpilotShannon Flanagan is a star!
Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!
1/5
TrustpilotNot responding since we left the flat. Not returning the deposit
After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.
5/5
GoogleJoe Charlton of Strutt and Parker kept a steady flow of viewers until he found the purchaser.
1/5
GoogleTry to sell property’s but don’t say how much the price is (How can you purchase if you don’t know the cost price) Try to call (Takes a while to answer) And are told I need to make an offer !! Well give me a clue I don’t know the price !! WTF is that about ....
I’m very sorry to read of your disappointment. Please do contact me so that we can discuss the matter.
5/5
GoogleAll the Strutt & Parker staff were a sea of calm in the storm ravaged nightmare of house purchase. Very friendly and helpful throughout and always cheerful which is not always the case with several other estate agents we had contact with when house hunting. Would recommend them unreservedly.
5/5
TrustpilotFrom the moment we met Sarah and some…
From the moment we met Sarah and some of the other staff at Strutt and Parker through seeing one of their properties it felt like they were invested in our journey to get the property we wanted, Even when we thought we weren’t going to get the house they were supportive and kept us in the loop at all points, We got our dream house eventually which was a dream come true and has changed our own lives personally, the whole process was well supported and professional throughout and we are happy to have dealt with such wonderful staff. Thank you everyone at Strutt and Parker.
5/5
TrustpilotThe Exeter office gave us exceptional…
The Exeter office gave us exceptional service in times of adversity & achieved a good price for our Passivhaus Certified Penthouse at Seaton Beach. Special thanks to Isabel for extra service to ensure our buyers were looked after.
5/5
TrustpilotGina Simpson has been a fantastic…
Gina Simpson has been a fantastic Estate Agent who was diligent and looked after us throughout the process of purchase of property and understood our deadlines and needs. This was a great experience for us.
5/5
TrustpilotI recently had to decide which estate…
I recently had to decide which estate agent we would use to sell our 20 acre Farm in Ewhurst.I had lived on the farm for over 15 years, and had converted the farm outbuildings into affordable units for letting.We eventually chose Strutt and Parker, and right from the word go, Ken Roberts advised us to split the farm into four separate units, so that prospective buyers could either buy the whole farm or the separate units.Splitting one title into four separate titles is a lot of work. We made good use of Strutt and Parker's mapping team who are land registry approved.This made getting drawings a simple task.We also used the amazing team at Strutt and Parker to produce a brochure showing the four separate units, which once published on the web sites caused a massive response, such that we were getting in excess of twelve viewings per day.We were looked after by an experience team of property sales negotiators who handled all the viewings and dealt with the prospective purchasers.Thanks go to Nadia, Pippa, Holly, Sarah-Jane, Debra,Stephanie and in particular to Jackie who has a special relationship with the solicitors acting for both the seller and the purchaser.Working together the team at Strutt and Parker, sold all four lots and dealt with lots of tricky questions to achieve total farm sold for the price they thought they could achieve from the outset. I would not hesitate to use Strutt and Parker again.Ian Mills
5/5
TrustpilotSuperb service
Towards the end of last year I viewed and ultimately went on to buy a house in Hastings which was being marketed by Strutt Parker in (unusually) Canterbury. The sale/purchase was handled by Simon Backhouse at that office, who was superb, understood my specific issues and requirements and managed the difficulties of a somewhat long distance transaction so that I never felt anything was too much trouble for him. He understood everything, and gave me good solid advice. I felt myself to be very much in expert hands. (Caroline, who did much of the commuting to and from the viewings, was also a cut above). I would happily recommend this agency, and Simon in particular, to anyone selling or indeed buying a property. Good old fashioned, high quality service, albeit speeded up for the twenty first century.
1/5
GoogleAfter 2 date options for viewing a property over the phone and 4 more dates given via the contact page on the website still no luck. Despite the property being just metres from the office they clearly can't organise viewings very well.
Hi Donna, we are sorry that your experience with us was not up to our usual and self-imposed high standards. We have since spoken and are pleased to learn that you have agreed terms to buy a house. We were able to explain on the phone that regrettably a message you sent to us (electronically via the website) went astray and was delivered internally to the wrong mailbox. We have now updated our systems, and are confident of avoiding a repeat. We wish you well with your house buying and move and would be pleased to assist again in the future. Best wishes, Strutt & Parker
5/5
TrustpilotGerrards Cross Lettings Team ......First Class
Thank you Charlotte and team for your professionalism speed and top quality service in helping me relet our apartment in GXAlways a pleasure to deal with your team as you take the hassle out of the process
5/5
GoogleWe chose Strutt and Parker to sell our modern barn conversion in East Kent because of their exceptional local knowledge and first class reputation. We were very happy with their service and the result achieved. We greatly valued the relationship we developed with Simon Backhouse and the Canterbury office team. Simon achieves the perfect balance between professionalism and the personal touch and he always made us feel that he really cared! He offered sound and practical advice during challenging market conditions and was a constant and reassuring presence through the added constraints and complications of the 2020 pandemic. Once we found our buyer, negotiations and the sale process itself were handled efficiently and with minimum stress to us. We recommend Strutt and Parker without reservation.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleStrutt and Parker are a well known, national Estate Agency. The Canterbury office provides excellent & professional service with good support skills for both vendors & purchasers alike.
Hi James, many thanks for your review! Kind regards, Strutt & Parker
5/5
TrustpilotI recommend Michael Houlden and his team in Cambridge
I was so impressed with Michael Houlden who handled the negotiation of the sale of my large listed property. He is extremely enthusiastic and friendly and quickly understands the characters of both seller and buyer and handles all situations well. He even worked, if necessary, out of business hours. He ensured anyone to deal with my sale had visited the house before it was launched. Vanessa who undertook the viewings was brilliant as was Chloe in the office who set up appointments and dealt with questions.
5/5
TrustpilotProfessional and efficient
Very good, personal service. We chose Strutt and Parker because of their large data base and the virtual viewing quality of their videos. Everything went smoothly and we will chose them again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt & Parker's Canterbury office has 481 reviews across two platforms: 51 on Google, 430 on Trustpilot (across the whole business).
Strutt & Parker Canterbury is rated 4.4 out of 5 across all 481 reviews, and 4.1 out of 5 on Google from 51 reviews.
Strutt & Parker Canterbury, 2 St. Margaret's Street, Canterbury, CT1 2SL, CT1 2SL.
