Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDependable from start to finish.
We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.
Tony · 10 January 2024
★★★★★ 5/5
TrustpilotFinally made it!
We recently moved into our new property after a long, tiring and stressful process. I can honestly say that without Rebecca Gravener from the Herne Bay branch, I don't believe we would have made it into our new home before Christmas. Throughout the entire process Rebecca kept us informed, was upbeat and oh so helpful. Eternally grateful to Rebecca for her help, constant pushing and following up. I believe that Rebecca is one of the best assets Miles & Barr have!
Sarah · 4 January 2024
★★★★★ 5/5
TrustpilotMoving home is always a pressured…
Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…
Ryaeden · 3 January 2024
★★★★★ 5/5
TrustpilotIncredible service from Miles and Barr Herne Bay
Incredible service from Miles and Barr - everything was hassle free from the first viewing to getting my keys. My Sales Progression contact, Emily Stickler was professional, trustworthy and personable, I always felt we were on the same team. I love my new home. I am eternly grateful for the platinum level service I received as a buyer.Emily was the epitome of professionalism, courteous, trustworthy and reliable. She always made me feel like we were on the same team to get to exchange. I never *ever* want to move again - it's always a bit stressful, even when you're with A team estate agents, but if I ever have to move, I know who to trust.
Deb · 3 January 2024
★★★★★ 5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
Steve · 20 March 2024
★★★★★ 4/5
TrustpilotGreat coordination from Louise to…
Great coordination from Louise to maintain momentum on the process, and that's very much appreciated. We had been letting out the property for 13 years through Miles & Barr, and internal M&B communication from Sales could have been smoother. Overall pleased with the service we received.
Peter · 15 November 2025
Agent replied · 22 November 2025
We appreciate your feedback and are happy to hear that the coordination was helpful from Louise, your sales progressor. We'll address the communication issues to improve our service. Thank you for your long-term relationship with us here at Miles and Barr. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotBecky White was brilliant during the…
Becky White was brilliant during the process of buying our first house . Communication was great , she kept us updated on process promptly . Overall experience with Miles and Barr was positive.
Simona · 16 October 2025
★★★★★ 5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
Susan · 3 January 2024
★★★★★ 1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
THLCH · 27 October 2023
★★★★★ 5/5
GoogleFrom my very first contact with Miles & Barr they have made me feel as if am their only client. Their service is professional, friendly and prompt. There was always someone on the end of the phone to speak to if I had a problem or query but to be honest they were the ones to ring me first if they foresaw any problems arising, with weekly updates on progress. Every department has made my experience as smooth as possible. Thank you to all the team at Miles & Barr.
Lynne · 25 October 2023
★★★★★ 5/5
TrustpilotLouise has been on our journey from the…
Louise has been on our journey from the start, our ups and downs. she has been a very helpful and efficient member of Miles and barr and we are very grateful.
Miss · 15 October 2025
★★★★★ 5/5
TrustpilotGreat service
Becky White was very helpful and knowledgeable about our sale - would definitely recommend
John · 10 March 2026
★★★★★ 5/5
TrustpilotExcellent service from Debbie
Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.
Tracy · 14 October 2026
★★★★★ 5/5
TrustpilotInformation request
Louise provided the information I needed very quickly
and with minimum fuss
Tim · 21 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Tim. We're delighted to hear that Louise provided you with quick and efficient support. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
GoogleSeven years ago, MIles & Barr were the selling agents for our present home. We found them to be honest and fair and that's why we approached them to act as our agents when the 'Seven Year Itch' started scratching.
And Wow! they found our buyer within a week of listing our home.
We must say that we found every team member involved at each step of the process to be proactive and knowledgeable.
In a nutshell, they are very tidy & efficient Agents and I give them 10/10 for communication, professionalism, teamwork and cheerfulness.
Bob · 24 September 2025
★★★★★ 5/5
GoogleThe team did a great job and made the house buying process seamless. They were helpful and available to answer any question or concerns we had. We are really grateful for everything they did for us.
Danielle · 10 January 2026
Agent replied · 10 October 2026
Thank you Mrs Day for the five star review. We are very happy to hear your kind feedback.
★★★★★ 5/5
TrustpilotThanks FOR GREAT SERVICE LOUISE…
Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.
MERDUK · 21 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Jean-Francois · 27 June 2024
Agent replied · 22 October 2024
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
★★★★★ 5/5
TrustpilotGreat job
Becky provided a great service and was easy to communicate with 😁
A · 1 July 2026
Agent replied · 10 October 2026
Thank you for your kind words. We’re thrilled to hear that Becky provided excellent service and was easy to communicate with. We always strive to deliver professional support and clear communication. We appreciate your feedback.
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Daniel · 20 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, Daniel. We are thrilled to hear that you found our support helpful and professional. We strive to deliver a seamless experience with local expertise and integrity. If you have any further feedback, please feel free to reach out to us
★★★★★ 5/5
TrustpilotExcellent customer service and always…
Excellent customer service and always there to answer any queries.
Ms · 10 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Ms Walker. We are delighted to hear that our customer support has been helpful and responsive. Please reach out if you have any further queries or need assistance.
★★★★★ 5/5
TrustpilotWe bought our property through Miles &…
We bought our property through Miles & Barr and they kept us well informed throughout the process. I had fortnightly updates on the entire chain and weekly updates as we headed towards completion. The calls and emails were both informative and reassuring. They made a stressful process much smoother. Suzanne Bearden was our contact and she was great, cheerful and up to date with all the information she provided. Thank you.
Louise · 4 January 2024
★★★★★ 5/5
TrustpilotGiving informed and prompt advice plus…
Giving informed and prompt advice plus acting efficiently.
Geoffrey · 15 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Geoffrey. We are delighted to hear that you found our advice informed and our support efficient. We strive to deliver professional service with integrity and local expertise. If you need anything further, please feel free to reach out to us
★★★★★ 5/5
TrustpilotLouise was fantastic...
Louise was fantastic during the process of buying our first house: she kept all the solicitors in order, which must have been like herding cats!
Matthew · 15 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
