Trusted Agent profile · Canterbury
Verified
★★★★★
1,058 reviews across 2 platforms
87 High Street, Whitstable, Canterbury, CT5 1AY
Miles & Barr's office in Canterbury, at 87 High Street, is rated 4.5 out of 5 across 1,058 reviews on two platforms, including 229 Google reviews rated 4.6.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotMiles and Barr Amy Whiffin renting
Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options
5/5
TrustpilotThank you miles and barr for your assistance
Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future
1/5
GoogleI strongly advise against using Miles & Barr. As a landlord, my experience has been extremely disappointing. The communication regarding my tenant's arrears was sorely lacking, and I only received the necessary information after …
Dear Mr Travaglino, We are very saddened to read your feedback as we care deeply about delivering a professional property management service and endeavour to give informative and timely communications. We are sorry to hear that you feel we … More
5/5
GoogleCalled into Mills & Barr and met with a very kind and helpful man called Adam Mansfield. Was enquiring regarding procedures on selling a house. Will be recommending your agency to my friends.
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
GoogleI was struggling to find a house I could afford in orkney and being on Karen's mailing list helped me find an affordable property that I otherwise would not of found. She worked fast and made the process as quick and painless as signing a 30yr mortgage can be.
Thank you for your great review and congratulations on taking the huge step onto the property ladder.
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
1/5
GoogleThe initial meeting with the agent was ok, he talked us through the different avenues that we could take and sue to our circumstances we chose to do the auction route, which was meant to be the quickest.That’s where it all went down hill in …
Dear Lisa, We are saddened to read your feedback as we strive to deliver a positive customer experience and we are sorry that you felt this was not the case. We are continuously looking at ways to improve our services and if you have the … More
1/5
TrustpilotDiabolical agents
Diabolical agents! Not only Canterbury office but many of their branches. As a potential buyer, trying to get a response from them for viewing a property on their books was shocking. Tried ringing, phone never answered. Left messages, no replies. Contacted them by email, again no response!! Thank goodness I have not got my property listed with them (mine sold within a week with another agent). Finally got through to a male on the financial side in the Herne Bay office. He said the branches have meetings until ten so you won't get through (one of my calls was approx 10.15, still no one answered). I said I had left a message on Saturday morning, he said they were attending awards ceremonies on that Saturday!! Awards for what? I fail to see how this agent deserves any. I would not recommend them to my worst enemy. If I could have left no stars I would have.
5/5
TrustpilotEvery house move needs a sales progressor like Debbie
This is the second time I have dealt with Miles and Barr and would highly recommend the Birchington branch. They always answer the phone and nothing is ever too much trouble. Once our house had been sold we had Debbie Mead the sales progressor. Only one word is enough for Debbie and that is 'amazing'. Every person moving house needs a 'Debbie'. She kept us up to date and was always available to answer any questions and put our minds at rest if a problem with the sale occurred. With Debbies' help we pushed our sale/purchase and move through in less than 12 weeks which in the current climate is fabulous. She was always positive and happy and cant praise her enough.
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
5/5
TrustpilotFirst impressions of M and B team.
My experiences with the M and B team (Dover) were positive ... the initial contact, the valuation of my property along with an in depth rational of where the housing market is, were both professional and informative.The following day we viewed a property. Nice and relaxed. It was made clear that if I had any 'questions', concerning the property the agent would do their best to answer them.
1/5
TrustpilotDreadful experience
Dreadful experience! Estate agent turned up, said he was from the Ramsgate office, so didn’t know Dover. Presented no card, no details of houses sold in the area, no information from the branch. Then said he couldn’t value my type of house, would get his manager to call me, so a complete waste of my time. I asked him what the house might be work…..’err £320k’- seeing as the house next door went for £350k a year ago, not sure where he got that figure from, Zoopla? M&B sold me the house, so it’s astounding how unprofessional they are and never received a call from the manager!
3/5
TrustpilotMiles and Barr proved quite difficult…
Miles and Barr proved quite difficult to get hold of, several call to their lettings number went unanswered and promised call backs did not happen. I finally got a call and arranged a viewing, while waiting outside the flat I was called to say that there was a problem with the keys and they would have to cancel. However, this was rectified and I was finally shown round by Jake Chamberlain, who was polite and courteous. If he didn't know an answer to my question he said so, rather than try and bluff his way through, which I appreciated. The flat was not for me in the end, but I have nothing bad to say about the agent who showed it to me. The agency itself came across as a bit disorganised, but they got there in the end.
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
5/5
GoogleProfessional, and courteous staff. Kristy has been my main contact and has been great at keeping in touch throughout the process which is so important as house buying is generally a stressful experience. So having someone keep us in the …
5/5
TrustpilotI am so glad that I can rent a house…
I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.
3/5
TrustpilotMixed experiences
Viewed a number of houses with them. Agent in whitstable was fine. Knew the properties and was helpful. In Margate the agent had never been inside the house and was only interested in getting us signed up to them, despite us saying we were happy with our sales agent
4/5
TrustpilotGreat work
The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.
5/5
TrustpilotMax was very friendly and professional
Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.
5/5
TrustpilotSophie the star!!!
Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x
5/5
TrustpilotMiles & Barr, Great Service.
We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.
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