Trusted Agent profile
★★★★★
531 reviews across 2 platforms
5 Castle Street, Canterbury CT1 2FG
Jackson Stops's Canterbury office at 5 Castle Street is rated 4.6 out of 5 across 531 reviews on two platforms, including 43 Google reviews rated 4.8. The 488 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotWimbledon branch
Great lettings experience.Unfortunately we ended up not renting through this agency but certainly hope to in future.Everyone here we came into contact with here was friendly, professional and always kept us updated on the latest developments.
1/5
TrustpilotWouldn’t recommend!
We are sorry to hear that you continue to be unhappy with the situation. However, we feel your concerns have not been ignored. We have taken appropriate action to the extent that these matters fall within our remit as managing agents for a neighbouring property. On a public forum, it would will not be appropriate to comment further on individual circumstances.
5/5
GoogleJackson-Stops Lettings' Service is first rate in all aspects including prompt receipt of rent, excellent tenant selection and immediate responses to our queries. Genevieve has an incredible knowledge of the local Lettings market and always gives sound, professional advice.
5/5
GoogleThrough a very long sale everyone at Jackson Stops was incredibly friendly and helpful and always willing to assist in any way. A great team and one I'd highly recommend.
5/5
TrustpilotHad a very positive experience getting …
Had a very positive experience getting a let agreed. Jon worked very efficiently and we were able to agree a price in a matter of half an hour and move in a few days later.
5/5
GoogleWe would definitely recommend Jackson Stops. Very easy to communicate with, quick at responding to emails and a real help during what can be a stressful time.
5/5
GoogleI have been a landlord for over 30 years and Genevieve goes above and beyond, nothing is too much trouble, she is delightful to work with. I highly recommend her services.
2/5
GoogleDisappointing that they have a house on their site which isn't available - we were really keen on the property that actually isn't available.
5/5
GoogleWe really appreciated being kept in the loop in relation to updates and were able to secure our dream home. Thank you.
5/5
GoogleWe really appreciated being kept in the loop in relation to updates and were able to secure our dream home. Thank you.
5/5
TrustpilotGood morning
Dear Mary, we are happy to hear that things are back on track and thank you for your five star review of Jackson-Stops.
1/5
TrustpilotGood for buyers terrible for sellers
Good for buyers terrible for sellers, high valuations then lead to losing money when they can't sell it! Poor advice too.
5/5
TrustpilotFriendly
Friendly, quick at responding to any questions and requests. Great service... Jackson never Stops 😂
5/5
GoogleVery helpful with any issues and the moving in process, would definitely recommend
5/5
TrustpilotFeedback:
Dear Chantel, a wonderful five star review of Jackson-Stops, and in particular your experience with Rob - thank you. With best wishes from everyone at Jackson-Stops.
2/5
TrustpilotAt best mediocre
At best mediocre. 3 days to return calls, a different person to speak to every time.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
TrustpilotLovely supportive team!
Rating only, no written review.
Thanks Judit, we appreciate your review. Best wishes from us all at Jackson-Stops.
3/5
GoogleRating only, no written review.
5/5
TrustpilotSuperb service and very friendly team!
Rating only, no written review.
Dear Susanna, we really appreciate your feedback, thank you.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Canterbury office has 531 reviews across two platforms: 43 on Google, 488 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackson Stops is rated 4.6 out of 5 across all 531 reviews, and 4.8 out of 5 on Google from 43 reviews, checked 9 October 2026.
Jackson Stops, 5 Castle Street, Canterbury CT1 2FG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.