Trusted Agent profile · Canterbury
★★★★★
533 reviews across 2 platforms
5 Castle Street, Canterbury, CT1 2FG
Jackson Stops's office in Canterbury, at 5 Castle Street, is rated 4.6 out of 5 across 533 reviews on two platforms, including 43 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotEfficient and professional.
We received a very efficient and professional service from JS staff throughout the process!
Dear Sam, thank you for your review, and it is heartening to hear that you received a very efficient and professional service. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotPushy and rude
Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!
5/5
GoogleExcellent first class management of the properties. Very prompt communication and resolution of any issues. Always available to provide advice when needed. It is a pleasure working with Genevieve and her team.
5/5
TrustpilotThe big move!
This was my first time moving out from home so it was a momentous occasion for all involved. Our estate agent, Jon Sowton, was excellent and made sure everything ran smoothly and has kept in regular contact since to make sure we are ok. Everyone that myself or my mate have been in contact with at Jackson-Stops has been really helpful and professional. I would recommend this company to anyone looking to rent or buy properties in the South-West of London. Jolly good show!
1/5
TrustpilotExtremely rude and unproffessional
My flat mate and I recently booked second viewings on two rental properties with Jackson-Stops & Staff. The first was booked for 12pm and the second for 12.30. Whilst on route we got stuck in traffic and I immediately called the office to tell them we would be around 10 minutes late. A few minutes later I was called by Liz (a Saturday assistant) who was due to be showing us around. She was extremely rude despite me apologising for the delay. I suggested that if we were too late we could skip the first viewing and go straight to the second as this was the property which we preferred. Liz told me that she 'didn't understand my logic'. She also informed me that she was so cold that she simply couldn't wait outside so she had already gone in. We arrived at the property a few minutes later (around 12.10) and she said we could have an extremely quick look. The entire time she was talking about how she had other viewings to get to. We left and she then informed us that she had not brought her car or the keys for the second property so we would need to walk for 10 minutes back to the office - this was cutting in to our viewing times but she claimed that the fact that we were in a rush was entirely our fault! She suggested that we walk to the property whilst she drove, but I pointed out that this would clearly take even longer and she agreed to let us in the car. As my friend went to get in the front seat she told her to sit in the back as she needed to put her paperwork there - she proceeded to lay two sheets of paper on the front seat. As we drove she repeatedly spoke about she had to get to another customers viewing in 15 minutes so, again, we would have to look around very quickly. She said that 15 minutes were scheduled per viewing but yet she had to be at the next property 15 minutes after our appointment began! She said the next viewing was for a sales property so it was important that she was on time. We were astounded that she was openly telling us that her next viewing was more important than this one. When we expressed our dissatisfaction she became extremely defensive and argued that she was simply being 'direct'. We were disappointed as we liked the properties but simply couldn't work with this agency. We have seen many properties and never received such bad service. Avoid at all costs!
4/5
TrustpilotEfficient and professional estate agents.
They handled the viewings and negotiations professionally and efficiently. Kept us informed at every stage and helped get the sale through very quickly against a very tight deadline.
Dear Margo, Happy New Year, and thank you for leaving a review. We're pleased to hear that negotiations and viewings were handled efficiently and you felt you were informed at every stage. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFirst Class Service
From start to the finish the service we received was first class. Would 100% recommend Jackson-Stops and Ed Russell.
Dear Graham, thank you! It's great to hear that you would 100% recommend us. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotLoren
Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service
Dear Stephen, it's fantastic to hear that you experience with Jackson-Stops and Loren in particular has meant you took the time to write such a positive review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJust completed our sale
Just completed our sale. Very impressed by the professionalism of Karl throughout the sale process. Always available, would highly recommend him to any vendors.Victoria Road Formby.
Hi John, thank you for taking the time to leave a review about your experience with our Lancashire branch, and we're very pleased to hear you would highly recommend working with Karl. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotUnprofessional Conduct
This is a complaint with a solid foundation. My partner and I wasted over a week negotiating to rent a property and the Associate Director with whom we were dealing with, never once returned our calls or called back when he said he would.We spent over 6 hours travelling to and from where we live to do viewings and on the final viewing we even took my step - daughter and step son to show them this is where we are going to live!The Associate Director told us on our final call with him he would call us back by the end of the day (Friday 10thFebruary or Monday morning 13th Feb) When we didn't hear from him, my partner called the office and was told, he is out of the office for a week on holiday! So he had no intention of calling back, this is so unporfessional and for this reason it is indivduals like this, that get estate agents a bad name!
5/5
TrustpilotWhat an amazing team at Jackson-Stops…
What an amazing team at Jackson-Stops in Dorking. I can highly recommend them if you are selling a property. Nothing was too much trouble and they were all very understanding as we were selling our mothers house. Thanks all !
Dear Mrs P, thank you for sharing your experience of our Dorking team when selling your mother's house, we're glad their professionalism shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotAn excellent service!
Jackson-Stops Chipping Campden provide a very professional and friendly service. The team kept me informed and update throughout the whole process. I had many questions which were always answered and any next steps clearly explained. An excellent overall service!
Dear Esme, thank you so much for your review, highlighting the communication skills and professionalism of our Chipping Campden team. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops, first class execution …
Jackson Stops aimed high on the valuation and delivered. Very determined / hands-on approach. Attracted a lot of interest and numerous visits. Well done to the Bridport & Dorchester team!
Hi Julian, thank you for leaving a review about the determined/hands-on approach you experienced with our Bridport & Dorchester team, and we are pleased you had such a positive experience. Best wishes from all of us at Jackson-Stops.
1/5
TrustpilotVery poor communication & of-the-scale…
Very poor communication & of-the-scale valuations, their aggressive approach sticks out like a sore thumb. Use them at your peril but if you’re selling it means you will be on the market for a long long time.
Dear Gabby, thank you for sharing your experience. Please could you let me know the branch location so that we can take your feedback further? My email address is social.media@jackson-stops.co.uk. Many thanks in advance, Jo from the Jackson-Stops marketing team.
5/5
GoogleIn this rather rocky time for selling houses, Jackson Stops were on the ball. They advertised on all the relevant formats, kept in touch regularly, and gave good advice. As soon as one sale fell through they were straight back on it to get it readvertised and viewings started agin. We had a successful outcome.
5/5
TrustpilotVery happy customer
Fantastic help and attention to detail. Couldn't ask for a better service.
Dear Roderick, we couldn't have asked for a better review either! Thank you. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThank you Jackson - Stops
Excellent service . Property beautifully presented . Efficient Staff . A satisfactory commercial outcome.Had a Buyer on Day one !Thank you all .Would not hesitate to use your company again .
Thank you for your five star review, we're proud to be described in this way! Best wishes from us all at Jackson-Stops.
5/5
TrustpilotVery responsive from initial call
Very responsive from initial call, always someone to answer calls from their office in Bridport, great brochure produced and was able to get many viewings with an eventual sale.
Thank you for your lovely review. We're delighted to hear how proactive and professional you found our Bridport and Dorchester team. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotTenant experience
Professional and friendly team for us as tenants.
5/5
GoogleVery professional service - Suzanne and Sara were a pleasure to deal with.
5/5
TrustpilotLight years ahead of the previous estate agent we used
Great experience with Jackson Stops & Anthony at the Woburn office in particular - light years ahead of the previous estate agent we used - would thoroughly recommend!
Dear Matthew, thank you for your five star review of our Woburn branch, highlighting Anthony's skills in particular. We're delighted our team's professionalism, communication and experience shone through. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotVery poor and unprofessional
Very poor and unprofessional. Be very careful getting your house valued. Poor sales process. Wouldnt use ever again. If you are in the Oxted area many other more professional firms.
Dear Adrian, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotJackson Stops - Sevenoaks
Isabelle from the Sevenoaks office was extremely helpful and friendly throughout the entire lettings processed. The team are easy to contact and have been very accommodating to us as prospective tenants. Highly recommend.
Dear Max, thanks for reviewing our Sevenoaks lettings team, we'll be sure to pass your feedback to Isabelle. Best wishes from us all at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Canterbury office has 533 reviews across two platforms: 43 on Google, 490 on Trustpilot (across the whole business).
Jackson Stops Canterbury is rated 4.6 out of 5 across all 533 reviews, and 4.8 out of 5 on Google from 43 reviews.
Jackson Stops Canterbury, 5 Castle Street, Canterbury, CT1 2FG.
