Connells Canterbury reviews

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

Connells team has been great and very helpful with helping me in regards to moving into my property. Taylor in particular was eager to help and answer any questions that I had however big or small.

Mollie · 10 May 2026

★★★★★ 5/5

Google

I was shown around by Thomas Walling who was polite and knowledgeable. My case was passed on to Chloe Mcateer once I had made the offer, she was very good and the. process ran very smoothly.

John · 10 May 2026

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

Thank you, Connells, for organising the letting of my property to an excellent tenant. Nicole Broughton's organisation was efficient and the process went very smoothly. We will certainly be using Connells again in the future for the letting service. Mrs K Jamieson, Puckle Lane, CT1

Karen · 10 February 2026

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I can’t recommend Connells, and especially Taylor Boyer, highly enough. From our first chat to the day I got the keys, Taylor handled everything the right way: clear communication, efficient paperwork, and genuine care that I ended up in the perfect flat. If you want a smooth, professional rental experience, go with Taylor at Connells. Five stars!

Sundaralingam · 10 May 2025

★★★★★ 5/5

Google

Joseph Whitmore Mortgage Consultant Excellent service and support provided throughout my home purchase. Everything from negotiating with sellers to finding the perfect mortgage for me as a recently self employed buyer. Joe is very personable, down to earth and was happy to answer all of my questions. He also made excellent recommendations for solicitors, ensuring a smooth quick sale. 10/10

Alison · 22 March 2025

★★★★★ 5/5

Google

We worked with Connels while we rent a property for our family. Nicole was really helpful in organising the viewings and later on very prompt on replying all the questions we had. The process of renting the property we liked was very smooth. Thanks Nicole for the great experience !

Tuğçe · 28 March 2024

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 5/5

Google

Excellent work done by Taylor and Connells team for a first time Renter in UK and did it in a very quick time. Appreciate her understanding of urgency and follow up internally to get it done quickly. Highly recommended!!!

Thanix · 10 February 2026

★★★★★ 5/5

Trustpilot

Joseph Whitmore Canterbury

Joseph at Connells Canterbury is a real asset to the company! I sought mortgage advice and he was entirely straight up about all costs, he gave me great advice on securing my house under asking price and gave me the time I needed to really make sure I understood the mortgage process as well as tips which will continue help me in the long term, even now that I have my property! I could not commend this person more highly, from the regular check ins and updates, the attention to detail and support with the entire process, Joseph was an absolute star. Thank you!

Tamsin · 5 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

We had a great experience working with Taylor throughout the rental process. She was friendly, professional, and always happy to help with any questions we had. Thank you for all the support and assistance. We really appreciate the help and would happily recommend to anyone.

Alperen · 10 August 2026

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

Recently we went to see a few houses, the service was good, i didn’t get any pressure from them. Hopefully will have some viewing again.

Zoe · 10 May 2026

★★★★★ 5/5

Google

We had a great experience with Taylor Boyer as our lettings agent. She was responsive, transparent about timelines and costs. She kept everything moving so we could move in without any hiccups. Clear, responsive, and genuinely helpful throughout.The whole process felt smooth and stress-free. Highly recommend.

Mouzzam · 15 November 2025

★★★★★ 5/5

Google

We rented our lovely flat with Connells. They were really helpful and friendly during all the process. Especially Dear Amy, solved our all problems when we needed support. İ also want to thank Tim and Jessica. happy to know you:) Zeynep & N. Fatih

Zeynep · 27 February 2024