Connells Canterbury reviews

★★★★★ 5/5

Google

Taylor at Connells has been absolutely superb from start to finish . We have recently moved intro a new rental property let by Connells and couldn’t be happier with the service provided . Taylor is very positive and has a warm demeanour . She is also very responsive to emails and calls . I feel very confident moving forward that our let will be managed well by Taylor and the team .

The · 23 December 2025

★★★★★ 5/5

Google

I purchased my first property through Connells 5 years ago and have recently sold through them too. The whole process was smooth and their communication was excellent. A special mention to Chloe who was attentive, professional and very helpful from beginning to end. Also, a big thanks to Joe for sorting everything so efficiently on the mortgage front. I will always use Connells’s going forward. Thanks to all!

Katy · 23 December 2025

★★★★★ 5/5

Google

I recently moved into a new house with the help of Connells , and I couldn't be happier with the service I received. A special thanks to Taylor, the letting negotiator, who was incredibly supportive throughout the entire process. Taylor was professional, friendly, and always quick to respond to any questions or concerns I had. She made what could have been a stressful experience feel smooth and straightforward. I truly appreciate the effort and dedication from the team at Connells Canterbury, especially Taylor, for helping me find the right place and ensuring everything went through without a hitch. Highly recommended!

Mustafizur · 25 July 2025

★★★★★ 5/5

Google

We used the mortgage services through Connells after having difficulties getting a mortgage with other mortgage advisors. Cannot recommend Joseph Whitmore more! He was fantastic from start to finish and was able to get us a mortgage when many others before him had failed. He was always prompt with his replies and always made himself available. Was extremely thorough, always professional and very personable. It was clear he had worked very hard to get us a mortgage offer as we were not easy clients by any means! We are now very happy in our new home with a fantastic mortgage deal! We will definitely use him for all our future mortgage needs. Thank you, Joe!

Hazel · 17 June 2025

★★★★★ 5/5

Google

Renting for the first time with Connells has been a pleasant experience. Nicole has been very professional, quick to respond to any queries and address repair issues. Her team at Connells Canterbury have also been very helpful in her absence.The whole process has been very smooth and we are delighted. Connells has an online system to submit repair requests, which is nice. Only issue with it is that it would be good if we can also see the progress of each issue as it is being addressed and closed, to reduce the number of emails we send for updates.

Sharmila · 10 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I recently got the tenancy for a flat through Connells, I needed to move quick and they helped facilitate the move very efficiently, Taylor was especially helpful through showing the flat and through the referencing, Thank you for all the help

Daniel · 23 December 2025

★★★★★ 5/5

Google

We would thoroughly recommend connells in Canterbury. Communication was excellent and their service was very efficient. A special mention to Chloe who was very professional and patient. Also a special thanks to Joe who made the mortgage process stress free. Well done team. Great work. Keep it up.

Naomi · 18 October 2025

★★★★★ 5/5

Google

I had such a good experience with Connells Estate Agents at the Canterbury office. Taylor Boyer was particularly attentive, really friendly and helped the new move go so well from start to finish. Such a different experience from other estate agents. Thank you!

Anna · 25 October 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Highly recommended. I was particularly impressed with the amazing level of service provided by Connells Sales Progressor Tracey Keithson. I have never experienced having received regular updates from any estate agent prior to my current purchase. As everyone will appreciate, conveyancing can be a lengthy process at times but to receive the level of support I received from Tracey who kept checking on each step of the chain so I was aware of what was happening throughout. Tracey is a certainly a credit to Connells and they are very fortunate she is employed by them. 👍👍👍👍👍

Mark · 27 May 2024

★★★★★ 5/5

Google

We have just completed on our new house with Connells Canterbury. We want to say a massive thank you to Tom who helped right from the start. He is very knowledgable, friendly and honest which is what you want in dealing with estate agents. Tracey was a fab sales progressor and we are so very thankful she was as proactive and ‘on it’ as she was. We were very happy she was there fighting our corner and got us over the finish line! Thanks Connells for making the process as smooth as it was. We now have our dream house and are thrilled!

Caroline · 27 April 2024

★★★★★ 1/5

Trustpilot

Misrepresentation and fake description

Canterbury branch. Description for a 2-bed flat was misleading with the facts glossed over to make the property more appealing and generate interest. A lot of the details such as length of lease, annual service charge, ground rent etc to name but a few were erroneous. The property was clearly overvalued with the title saying Guide Price £160k but the buyer still looking for much more like £20k more. It was also a 2-bed but the living room had been converted into a bedroom and the property listed as 3-bed. Again, false information presented akin to the tactics of a dodgy used-car salesman. Had I been privy to the factual information in the first place, I would never have wasted my precious time in viewing the property.

Kevin · 13 August 2026

★★★★★ 5/5

Google

Taylor from the Canterbury Branch is a gem… she really listened to my requirements and arranged for viewings . Nicole helped with the negotiation. The whole rental process from viewing to signing contract takes just a few days and by the following week I am now moved in!

Safiah · 8 June 2025

★★★★★ 2/5

Google

I'm writing this review to say thank you to Amy for their assistance in getting some long-standing problems with my bathroom sorted out. Amy was very helpful in progressing the case and continuing to chase up the various parties on my behalf. More importantly, from the first time that I spoke to them I got the sense that they actually cared about getting things resolved for me and that they were prepared to take ownership of the matter, even though they'd only been with the company for a few weeks at the time. I really appreciated how they made the effort to keep me updated on the progress of the case as in the months before she joined Connells I would only ever hear from anyone if I phoned up/sent e-mails myself. If this review were just for Amy then I wuold have given 5 stars but as it's for Connells generally I'm giving a lower score as the service that I'd had prior to the point she took over my case was far from satisfactory. I think it's highly likely that without Amy's involvement I would've gone a full year without regular access to hot water. As it was it stretched to 7 and a half months but I'm convinced that Amy did absolutely everything in their power to speed things along for me and am grateful for their work on my behalf. Matthew

Matthew · 28 January 2024

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Had a great experience with Joseph from Connels. Me and my partner have had significant issues with a new build previously that we had to wait and then eventually pull out of and Joseph has been very helpful and understanding in our pursuit of our new property which is in the process of being completed. We feel very privileged to have him working on our behalf and cannot recommend enough people like Joseph at connels Canterbury.

Kyle · 27 February 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Thanks to a really helpful team and especially Chloe, the whole Marketing and Sales process, combined with the viewings were carried out to my complete satisfaction.

Simon · 20 November 2025

★★★★★ 5/5

Google

Mr J. Whitmore was fantastic from start to finish. He helped us with the mortgage and all the necessary steps that allowed us to buy our property. He was always available to answer our questions and the whole process was very smooth. Couldn’t be happier with the service received

Corrado · 22 January 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Connells has been an amazing agency from the very beginning. The process of viewing and renting was quite smooth. Then after starting the tenancy, Amy has been quite helpful and responsive to all my queries. I have also used their portal for maintenance which was great. My whole experience with them has been amazing and I highly recommend them.

Aya · 25 August 2024