1/5
TrustpilotSteer clear away
Steer clear away. Broken promises and not happening appointments. They wouldn't even bother to inform or apologise. Those people don't care and don't want business.
Trusted Agent profile · Canterbury
Connells Canterbury reviews
★★★★★
1,736 reviews across 2 platforms
29-30 Watling Street, Canterbury, CT1 2UD, CT1 2UD
Connells's office in Canterbury, at 29-30 Watling Street, is rated 2.1 out of 5 across 1,736 reviews on two platforms, including 111 Google reviews rated 4.4.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThey doesn’t care about customers even…
They doesn’t care about customers even if you go to the office
5/5
TrustpilotGreat service - connells maidenhead
Al offered a great service and made everything easy, the speed was great and we had everything sorted a week after viewing the property. Would recommend.
5/5
TrustpilotOlivia at the oxford branch was great…
Olivia at the oxford branch was great and always kept me informed. I moved within a week !
1/5
TrustpilotVery poor agency
Very poor agency, very bad communication, horrible things. They rent infested flats. Same problems with this agency. NEVER MORE CONNELLS.
1/5
TrustpilotPut in an offer and waited almost 4…
Put in an offer and waited almost 4 days - no response. Had to phone them to hear another offer had been accepted. Unprofessional
3/5
TrustpilotAwful service not one thing was sorted in the whole of my tenecy they evan lied to me before I moved in about maintenance isshews being fixed and absolutely nothing was done
I will never rent with this agent again I am shocked at how we was treated once they've got there money they cuddnt care less
1/5
TrustpilotAbsolutely disgusting and would say…
Absolutely disgusting and would say unpleasant service!Not recommended!
1/5
TrustpilotOne word terrible.
One word terrible.We then used symonds and Sampson and they were excellent.I would also recommend gth
1/5
TrustpilotShocking level of customer service
Shocking level of customer service. I can’t understand how this company is still in business. Will hopefully never have to use them again.
1/5
TrustpilotBiggest pile of crap going!!
Biggest pile of crap going!!! I wouldn't even rate them one star but you have to so you can get a review on here!!!
1/5
TrustpilotBe careful
Be careful! Check your contract! They try to charge commission on the original inflated asking price rather than what the property actually sells for.
5/5
TrustpilotPeople in branch were helpful and…
People in branch were helpful and informative
5/5
TrustpilotThank you
Anastasija Gore helped us a lot. We had good service. We have a flat now. Im very happy, thank you very much.
5/5
GoogleReally easy stress free work with (nicole Broughton) thanks for all work👍👍PositiveProfessionalism
5/5
TrustpilotHelpful
It has been a long time since we used Connells but when we did they were excellent for our indecisive nature
5/5
Trustpilotwas good experience especially lauro…
was good experience especially lauro coordinated well really appreciate the service.
1/5
TrustpilotTerrible
If I could give the place -10 stars I would. What a terrible estate agents and experience.
1/5
TrustpilotWaste of time
Bristol North Street branch. Absolute joke of a team, especially the boss. Incompetent liars.
1/5
TrustpilotI would give less if I could
No communication, actively encourage Gazumping I wouldn't purchase any property through Connells and I recommend anyone thinking of using them to think again
2/5
GoogleRating only, no written review.
Agent replied · 22 January 2026
We appreciate the feedback. Please email us at complianceresidential@connells.co.uk as we’d like the chance to understand what happened.
4/5
TrustpilotConnels Team
Connels Team - they are very friendly and helpful.They do a great job for our property!!!!Thank you all Connels team!!!
1/5
TrustpilotNot with them again
Not with them again. Never sign any contact with them. Very uphappy with the total situation.
1/5
GoogleAVOID! Poor communication, ignored our problems, 'lost' our rent payments, invented issues to attempt extort extra money from our deposits.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Canterbury
How many reviews does Connells Canterbury have?
Connells's Canterbury office has 1,736 reviews across two platforms: 111 on Google, 1,625 on Trustpilot (across the whole business).
What is Connells Canterbury's rating?
Connells Canterbury is rated 2.1 out of 5 across all 1,736 reviews, and 4.4 out of 5 on Google from 111 reviews.
Where is Connells's Canterbury office?
Connells Canterbury, 29-30 Watling Street, Canterbury, CT1 2UD, CT1 2UD.
