5/5
GoogleAmazing friendly staff throughout the entire process. Would highly recommend and definitely use again 👍 👌 …
Trusted Agent profile · Cannock, Staffordshire
Verified
Webbs Cannock reviews
★★★★★
560 reviews across 2 platforms
153 Avon Road, Cannock, Staffordshire, WS11 1LF
Webbs's office in Cannock, Staffordshire, at 153 Avon Road, is rated 4.5 out of 5 across 560 reviews on two platforms, including 558 Google reviews rated 4.5.
About Webbs Cannock
Established & Trusted since 1994, Webbs Estate Agents is an independently owned family business built on reputation and service. Our experienced sales team offer expertise gained from extensive market knowledge and buyers and sellers can expect to receive excellent market intelligence and strategic marketing advice. We pride ourselves not only on our professional approach but also on the way in which we personalise it to our clients. We believe that successful agents are those where relationships with clients are built and where traditional values go hand in hand with integrity.
Reviews
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful help us every step of the way staff are very friendly Sally gould very helpful
1/5
GoogleThe worst estate agents! Certainly would advised people to go elsewhere if they want a professional service. Despite arranging 3 viewings of which, 2 did not turn up and 1 was not interested even before entering the property, I have not had a single call from webbs to find out any feedback in 6 months; not a single call!!! They are the type of agents to get loads on their books so it looks good but fail to provide a service so sellers then appoint other agents at later date.
2/5
GoogleArranged a viewing for a rental property for mid Jan. I didn't think I could make the booking so emailed in to cancel, I got no response. I then emailed in again to advise I could make it & again, no response. I drove there & luckily they were there waiting for us. I advised I wanted the property & he said I would get a call back on the Monday to put deposit down. I didn't receive a call & had to chase. I then received a link to the Goodlord app where I had to put in all my referencing details. Upon viewing the property I didn't realise I was in a 12 month lease until May 2019 & was only made aware when I asked for a reference. However it was a cheap property that I could afford on my own (£450PCM), my partner could afford the rent of the house we were applying for alone so I didn't think it was a problem and went ahead with the application. All my references had been checked and passed to the agency, a week went by and I heard nothing. I rang the office & was told the lady who answered wasn't in lettings & can't advise when they'll be back however I'll get a callback - never happened. I called again 3 days later & was told rudely, "you can't afford two rents so you've failed the application & there's nothing we can do." I wasn't happy to hear that, especially because me and my partner rent a business property & mentioned that several times - however an extra residential property was the end of the world. I advised the man on the phone that I have the money to pay myself out of my lease (total of roughly £1500), however I am not going to unless my application is put through because if do and then my application gets declined I am going to be homeless. I also had a guarantor but nothing I said was being heard. He said he would see what he could do & would call me back that afternoon, then hung up on me. I didn't receive a callback, so called the office again & a woman answered who informed me that she would get them to call me in the morning. I was working away that morning so asked for an email instead, which she agreed to & never happened. I left it another few days and then got sent an email requesting a guarantor. I sent the details over to Goodlord and then waited. My father-in-law was the guarantor for the property, and on the 25th January he filled in the paperwork infront of me. (I have a screenshot of his signature on the agreement, and a confirmation email from the same date). He submitted everything & we waited. Again no call, no email, nothing. I rang to chase & the office advised he hadn't done it, I contacted Goodlord who said he had done it & then said he hadn't. They resent it & I watched him fill the form out again. Then got a request through for his payslips to be provided as proof of income. I scanned his payslips & uploaded them for him, however when I called to chase I was told they hadn't been received. My father-in-law then called & was told that the payslips had been uploaded but had gone somewhere else & could he upload them again. He wasn't happy with his information being "lost" so he asked to email them to somebody directly, which finally happened & the guarantor form went through. I heard nothing for over a week, I rang the office on the 4th to see what happened & was told everything had gone through & we can organise to the get the keys. Called on the 5th and got it on the 6th Feb @ 12pm. £170 EACH for admin fees and £120 for grntr! Webbs did nothing & I am not happy I had to pay them £500 for me to call them constantly. I filled it out, paid & asked to pickup the keys on Thurs, was told landlord is busy and can't meet me until Saturday night. I was away on Saturday and informed Webbs I can only make it at 9am. Said that was fine. Get there and noones there, I ring Webbs & was told I agreed to Sat night - not true. Then rang landlord & he arrived promptly & gave us the only set of keys he had - because the others were at Webbs! We had to go & get them from Webbs - as the letting agents they were meant to meet us! Poor service & not worth the extra fees.
1/5
GoogleDusgusted with Webbs, left my cousin and their little ones without heating and hot water for 6 weeks. They have duty of care and have failed on a massive level. Shame on you Webbs!!!! 😡😡 …
Agent replied
Dear Melanie As an independent estate agents in an ever challenging environment, our reputation means everything to us. We strive to provide a professional and trusted service and always have our clients best interests at heart. We are deeply saddened to read such a damning review of our agency. Our records indicate that you are not a customer associated with Webbs and rather than leaving a review based on your own personal experience of our agency, we feel that you are being heavily biased for another persons vendetta. This is grossly unfair and an inaccurate portrayal of our organisation. If you have a genuine grievance with Webbs Estate Agents, on an individual matter, we would kindly request that you make direct contact with us to allow us the opportunity to bring whatever your concerns may be to a satisfactory resolve. Yours sincerely Webbs Estate Agents
5/5
GoogleUsed a few times now, always a great service.
Agent replied · 23 August 2024
Thank you, Lexi B, for your review! We are delighted to hear that you have used our services multiple times and that we have been able to provide you with great service consistently. Our team is dedicated to ensuring that our customers have … More
5/5
GoogleSimple and easy booking viewings and buying a property.
Agent replied · 23 August 2024
Thank you Ruth for your review! We are glad to hear that you found the process for viewing and buying a property to be simple and easy. Providing a seamless experience for our customers is important to us, and we strive to make the process … More
5/5
GoogleRecently purchased a house with Webbs Cannock. Their estate agents are friendly, helpful and quick to respond to any and all enquiries. Pleased and satisfied with the service.
5/5
GoogleGreat service from Webbs Estate agents. They are fast at responding and are very good at keeping you updated through your journey with them.
Agent replied
Dear Eleanor, thank you for your 5* review and your kind words. We'll be sure to pass this onto the sales team, all of whom will be delighted with your review. If you need any help in the future please don’t hesitate to contact us. Best wishes - Webbs Estate Agents.
4/5
GoogleWebbs has been efficient with helping sort out, viewing, mortgage advice and further information.
5/5
GoogleFantastic customer service. Great communication, very clear advice and all with a personal touch
5/5
GoogleProcess was made easy by all the staff we spoke to. Helped us with all our enquiries quickly and efficiently.PositiveResponsiveness, Professionalism
5/5
GoogleFabulous photos taken which is a huge help for the sale of a property. I felt Leslie in the sales team really new how the sales market was going and gave an accurate price for the property and didn’t inflate the price to get us to go with …
5/5
GoogleAgents were acting for my purchase. Sales progressor Rachel was amazing. Very grateful and highly recommended.
5/5
GoogleVery friendly and professional. Feel our purchase will be speedy and stress free
5/5
GoogleThe level of service was brilliant! Our contact was always available to talk to and always going the extra mile to help answer any queries and help speed up the process. This is our second dealing with the agent and I would highly recommend selling with Webb’s. Thank you for all your help.
5/5
GoogleProfessional and polite and very efficient Friendly good service and very helpful
4/5
GoogleCharlotte Hill at webbs has been a fantastic help, we recently got let down by the landlord for a flat, but Charlotte helped me and my partner massively, she was so kind on the phone and was lovely to both me and my partner and helped us if we had any problems.
5/5
GoogleLesley was fantastic
5/5
GoogleHad a really positive experience with Webb's so far as a buyer. Spoke to both Sally and Jamie and both have been extremely friendly and helpful. …
5/5
GoogleFirst class service .... really keen to get the job done ! Well done and thanks Charlotte x
5/5
GoogleThe team at Webbs were so helpful, it really made a difference to me when selling my house. They communicated with me at every stage. The whole team were professional and could always answer my queries but particularly I would like to mention Donna Peniket who was very patient with my million questions! Would definitely recommend using Webbs when buying or selling a house. Top service.
1/5
GoogleLiers!l eft us with no heating no bathroom floor or shower with a baby for 7 weeks. deny they have record of any reports. …
Agent replied
Dear Chris We are extremely upset to read this review and are very disappointed that you … More
5/5
GoogleVery helpful and got us our dream first home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Webbs Cannock
How many reviews does Webbs Cannock have?
Webbs's Cannock office has 560 reviews across two platforms: 558 on Google, 2 on Yell.
What is Webbs Cannock's rating?
Webbs Cannock is rated 4.5 out of 5 across all 560 reviews, and 4.5 out of 5 on Google from 558 reviews.
Where is Webbs's Cannock office?
Webbs Cannock, 153 Avon Road, Cannock, Staffordshire, WS11 1LF.
