Every review we hold for the Cannock office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAwesome
Awesome, Experience the Agency always assist prompt, thanks so much to Tina, for always giving support whenever needed
Talent · 22 September 2026
Agent replied · 30 September 2026
Thank you for sharing your wonderful experience with us Talent. We are delighted to hear that our team, especially Tina, has been so helpful and supportive. Your feedback is important to us and we look forward to continuing to support you.
★★★★★ 5/5
GoogleWe have been renting with John Shepherd now for 3+ years, my property manager is Lois Molloy who is great. Lois communicates with us regularly in a timely manner, she is always polite & is generally a delight to deal with. Nothing is too much hassle - Thanks Lois
K · 6 February 2026
Agent replied · 10 February 2026
Thank you so much for taking the time and sharing a lovely review about Lois, this is great to hear - we will share this feedback with her.
★★★★★ 5/5
TrustpilotFantastic service !
Wanted to give credit where credit is due. Melissa is absolutely great at what she does and is a pleasure to deal with . Thank so so much Melissa!!!!
Consumer · 8 July 2026
Agent replied · 17 February 2026
Thank you for taking the time to share your review for Melissa. We are so pleased to hear that she provided you with such professional and helpful service. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotReview for Gita Patel
As a tenant with John Shepherd for 3 years, I have been consistently impressed by the professionalism and care shown by my property manager - Gita Patel. She manages every matter with clarity, and genuine consideration, making the entire experience smooth and reassuring. Her communication is prompt and courteous, and she always ensures that any issues are addressed swiftly and thoroughly. Gita’s dedication and reliability have made my tenancy exceptionally well‑supported. A truly outstanding property manager - highly recommended.
Rajeshwari · 24 June 2026
Agent replied · 25 June 2026
Thank you for taking the time to share your review. We are delighted to hear that Gita has provided you with professional and reliable guidance throughout your tenancy. Our team strives to offer helpful and communicative support, and it's wonderful to know that you felt well-supported. We appreciate your recommendation and look forward to continuing to support you in the future.
★★★★★ 5/5
TrustpilotGita Patel of John…
I have dealt with Gita Patel of John Shepherds for many years. She is always polite, helpful and willing to answer any query I may have. She never fails to return my calls.
Georgina · 9 June 2026
Agent replied · 16 June 2026
Thank you for your review Georgina. We are so happy to hear about your experience of working with Gita and great to see you have built such a great relationship. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThank you Teresa
I would like to thank Teresa at John Shepherd for her dedication to my issue this morning with the contractors arriving as planned to my home. She was very patient and supportive in a very stressful time and is certainly an asset to the team.
Elle · 6 March 2026
Agent replied · 10 March 2026
Thank you for sharing your experience with us. We are so glad to hear that Teresa provided you with helpful and professional support during a stressful time. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat service
Shannon was extremely helpful as were all the other staff in the sale of my house. The process went smoothly and very quickly. Thank you
Suzanne · 31 July 2026
Agent replied · 4 August 2026
Hi Suzanne, thank you for sharing your experience with us. We are delighted to hear that Shannon and our team provided you with professional and helpful support during the sale of your house. We appreciate your trust in us and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotSue is absolutely wonderful
Sue is absolutely wonderful. She responds quickly and couldn't be more helpful. She makes it so easy to do business with John Shepherd.
Mrs · 12 August 2026
Agent replied · 14 August 2026
Thank you for your kind words Mrs Al-Khamiri. We are delighted to hear that Sue has been so helpful and communicative and that we have made doing business with us easy. We appreciate your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotOver the years I have always dealt with…
Over the years I have always dealt with the property manger Gita Patel on a one to one basis, she has always helped me in any way she could, I wasn't just someone that rented a property, I was always reassured if I had any problems or queries, never had any issues with John Sheppard as a company would highly recommend have been sitting tenant for 37 years and never want to leave
Donna · 28 July 2026
Agent replied · 29 July 2026
Thank you for sharing your wonderful experience Donna. We are delighted to hear that Gita has provided you with such helpful and professional support over the years. Building lasting relationships with our tenants is important to us, and we appreciate your trust in us. Thank you for your recommendation and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotAleemah’s great
Aleemah was very helpful and knows what she’s doing which made me feel very certain.
Anjuma · 30 September 2026
Agent replied · 2 October 2026
Thank you for your kind words Anjuma. We are delighted to hear that Aleemah provided you with reliable guidance and made you feel confident in our services and overall gave you a positive experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI would highly recommend John Shepherd Lettings, I have been dealing with the Lettings team for approximately 8 years. My property manager Lois Molloy is superb. It’s great to work alongside Lois dealing with the day to day issues of property letting. It’s reassuring to have her support and experience on hand. I wouldn’t hesitate to recommend other Landlords to Lois and her team.
David · 30 August 2025
Agent replied · 7 August 2025
Many thanks for your review David, it is great to hear you have had such a good experience with us. We will ensure that the feedback is given to Lois and the team!
★★★★★ 5/5
TrustpilotJoe Farrar Professional Service
Joe Farrar has been very helpful from start to finish in helping out with a potential issue. The advice he gave was very professional and clear and I would not hesitate to use Joe again and recommend him to anybody that asks.
John · 17 March 2026
Agent replied · 19 March 2026
Thank you for sharing your experience. We are glad to hear that Joe provided you with professional and reliable guidance. We appreciate your trust and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotFinally - a great agent!
It’s rare in this day and age to find a great estate agent who takes your calls, helps you out and does what he says he will do with professionalism and speed. Having been a developer for 30 years I have come across many shapes and sizes! Most are quite useless. So Joe Farrer is a rare breed - and a great asset to John Shepherds - if I employed him I would hold onto him with both hands!
Emma · 4 February 2026
★★★★★ 5/5
TrustpilotTina is always helpful...
Tina is always helpful and goes the extra mile to assist. Both my husband and me are getting on in years and Tina's patience is fantastic.
Vanden · 12 July 2026
Agent replied · 15 July 2026
Thank you for your kind words Vanden. We are delighted to hear that Tina's helpfulness and patience have made a positive impact on your experience working with us. Thank you again for your recommendation and please don't hesitate to contact us if we can support further.
★★★★★ 5/5
TrustpilotLara Soars White has been excellent in…
Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.
WM · 29 April 2026
Agent replied · 11 May 2026
We appreciate you taking the time to share your review. We are so glad to hear that Lara has gone above and beyond supporting both yourself and your tenant. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotWe rent our property and have always…
We rent our property and have always found Tina Margetts to be most helpful when responding to our enquiries. Tina is a credit to John Shepherd Lettings.
Craig · 3 July 2026
Agent replied · 7 July 2026
Thank you for your kind words Craig. We are delighted to hear that Tina has been so helpful and professional in assisting you. We thank you for your recommendation and look forward to continuing to support you in the future.
★★★★★ 5/5
TrustpilotA+ service from Faith
Big shoutout to Faith Hughes of Derby for being an amazing flat agent! 🙌 She was super patient with me and kept me posted when a new flat popped up. And let's be real, her responsiveness was on point - she got back to me ASAP every time I emailed her 😊.
Thelma · 17 December 2025
Agent replied · 19 December 2025
Thank you for this lovely review and wonderful feedback, we will pass this onto Faith
★★★★★ 5/5
TrustpilotMandi was very helpful
Mandi was very helpful, professional, knowledgeable and a pleasure to deal with. Everything went smoothly and we would definitely use John Shepherd again based on this experience.
Marion · 2 July 2026
Agent replied · 3 July 2026
Thank you for your wonderful feedback for Mandi. We are so pleased to hear that your experience was smooth and that we are were able to assist with all queries. We truly appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotPeace of Mind for Landlords
I've been very pleased with the property management service from John Shepherd. A special mention to Tina Margetts, who is always professional, helpful, and quick to respond.
Kewal · 2 July 2026
Agent replied · 3 March 2026
Thank you for your lovely review! We are so pleased to hear that you are happy with the property management service especially working with Tina. We truly appreciate your kind words and recommendation and look forward to continuing to work together.
★★★★★ 5/5
TrustpilotTom was very efficient and helpful at…
Tom was very efficient and helpful at your Cannock office. Thanks for everything
Sarah · 1 October 2026
Agent replied · 3 October 2026
Thank you for your kind words Sarah. We are delighted to hear that Tom was both efficient and helpful during your visit. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotMia went above and beyond for me
Mia went above and beyond for me. I was really panicking about a situation, and she kept doing whatever she could to help me try and get it sorted.
Kirsty · 15 June 2026
Agent replied · 17 June 2026
Thank you for sharing your review. We are so pleased to hear of your experience working with Mia and we are so glad that we are able to provide such wonderful support during what can be a stressful time. Thank you again and we look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Drew · 4 September 2026
Agent replied · 8 September 2026
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotPlease thank Abbie Clark for all her…
Please thank Abbie Clark for all her help, she was so quick at sorting an issue for me
Philip · 27 August 2026
Agent replied · 29 August 2026
Thank you for taking the time to share your 5* review for Abbie! We are so pleased she was able to resolve your queries quickly and we will ensure your feedback and recognition is passed on. Thanks again!
★★★★★ 5/5
TrustpilotGita was very helpful and professional…
Gita Patel was very helpful and professional with her service and support with moving in.
Emmanuel · 13 September 2026
Agent replied · 15 September 2026
Thank you for your kind words Emmanuel. We are delighted to hear that Gita provided you with professional and helpful support during your move. Our team strives to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
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