Trusted Agent profile · Cannock
Verified
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
I have recently moved out of one of your properties, Abbie Clark was very helpful and ensured my deposit was released the same week. Thank you for all your help.
Thank you for your kind words Ruth. We are delighted to hear that Abbie provided helpful support and ensured your deposit was released promptly. We thank you for your recommendation and please don't hesitate to reach out if there is anything we can support with.
1/5
TrustpilotDo not use this company!!
Do not use this company. We inherited them because they bought out our previous agents. They have paid money from our account for work that was unauthorised by us. We are fighting to get the money back, without success. This has been going on for several months now. Their accounting system is difficult to understand, as a landlord. We are now in contact with the Property Ombudsman to try to resolve it. After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September). It's now been 10 days, and we've still not received it. Another poor performance from a company that doesn't care!
Thank you for sharing your review with us however we are very sorry to hear about your experience. I understand that you spoke with Callum in our Nottingham branch yesterday, and I am pleased to hear that this matter is now being resolved however, I am sorry to learn that the issue has been ongoing for several months. This does not reflect the level of service we strive to provide, and we sincerely apologise for the frustration and inconvenience caused. Please be assured that we remain available to support you throughout the resolution process and to ensure a positive outcome. If there is anything further we can assist with, please do not hesitate to contact us directly at laura.heaven@johnshepherd.com. We appreciate your patience and the opportunity to put things right.
5/5
TrustpilotI’ve been a tenant with John Shepherd’s…
I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team. I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company. On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.
Thank you for sharing your experience Les. We are delighted to hear that you appreciate our professional and reliable approach to vetting tenants. It's wonderful to know that Jodie and the team have been helpful and communicative whenever you've needed assistance. We value your long-term relationship with us and look forward to continuing to provide you with trusted support.
5/5
TrustpilotGreat Support From Gita Patel
Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.
Thank you for sharing your experience Rob. We are delighted to hear that Gita was so helpful and communicative throughout the reletting process. If you need anything further, please don't hesitate to reach out to us, we always happy to help.
5/5
TrustpilotGreat experience with Dan & Jayne!
I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!
Thank you for taking the time to share your review. We are so pleased to hear of your amazing experience with Dan and Jayne who have helped you with moving into your new home. We really appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotMandi and the team at John Shepherd…
Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!
Thank you Lisa for taking the time to share your review and kind words. We are thrilled to hear you found our team to be professional and supportive. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotThey have been a great letting agency…
They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.
Thank you for your wonderful review! We are so pleased to hear about your positive experience over the past three years and working with Gita. We truly value our good tenants and are delighted that you appreciated our approach.
1/5
GoogleThis company managed my letting and I wouldn't recommend them. Poorly managed despite being a fully managed property when the tenant became difficult. Offered little to no support and had to chase for constant updates. Felt completely alone and powerless. I finally got the property back and I gave the letting agent the opportunity to refer me to the sales team for onward sale of the property as thought it might be easier as they already had keys etc and they ignored me and lost the opportunity for the selling fees.
Thank you for sharing your review with us Katy however we are very sorry to hear that your experience has not met expectations and that you felt a lack of support throughout your tenancy. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact us directly at laura.heaven@johnshepherd.com so that we can discuss further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
5/5
TrustpilotKevin Healey has been a great change in…
Kevin Healey has been a great change in taking over managing my property. He keeps me updated on issues and is always a pleasure to talk to. Thanks Kevin!
Thank you for your kind words. We are delighted to hear that Kevin has been a helpful and communicative manager for your property. Thank you for your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotI have been renting through John…
I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.
Thank you for sharing your experience Hilary. We are pleased to hear that Tina provided you with helpful and professional support throughout your rental journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me . She is an amazing manager for us she is the reason i cancelled my plan twice to move the property . Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness. I would highly recommend her and have due respect for her kindness and willingness to help others . Highly professional and very kind . My review is more towards the kind of person she is as she has already excelled the role of a manager for me . Highly recommended!
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
4/5
Googlethe first thing i would say is i have found the staff kind and very helpfull and the back up from Tili was a great help. The slight down fall was getting through on the phone and when i left a message there was no return call, overall pleased with the way i was treated.
Thank you for taking the time to share a review with us. We are sorry to hear about the difficulty you faced in reaching us by phone and for not receiving a return call. We appreciate your feedback and will work on improving our communication to ensure a more reliable service in the future. We hope to welcome you back soon!
5/5
TrustpilotTina at JS comes highly recommended
Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !
Thank you for your kind words Eliza and for taking the time to share your review. We are delighted to hear that Tina has been a professional and communicative Property Manager for you and is really able to support you as a landlord overseas. We truly appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotMy dealings with John Shepherd go back…
My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!
Thank you for your kind words Kevin. We appreciate your recognition of Tina and we will ensure that this is shared with her directly. Thank you again and we look forward to continuing to support you.
5/5
TrustpilotLara - Brilliant to have on your side...
Lara has always been responsive to my queries and has gone the extra mile to ensure the actions we've discussed are followed through quickly. As a landlord, having that peace of mind that someone is on your side is essential! Thanks Lara
Thank you for taking the time to share your review. We are delighted to hear that Lara has been so responsive and gone the extra mile to ensure your actions are followed through quickly. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotNatasha has been amazing throughout our…
Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really appreciate all her help. Highly recommend! - Maja & Tyler
Thank you for your wonderful feedback! We are so pleased to hear Tash was able to support you every step of the way during your purchase and that you had a positive experience overall. Wishing you all the best in your new home!
5/5
TrustpilotHonest and helpful
I had a great experience with the Derby branch of John Shepherd, finding a place to rent. Faith was very helpful and down-to-earth. She did not bamboozle me with a sales pitch, and she was very honest about the pros and cons of living in the property. She answered all my questions, and quickly checked anything she wasn't sure about. She always responds to emails quickly.
Thank you for this wonderful review, we will make sure it is passed onto Faith
5/5
TrustpilotThe Company is ever present to answer…
The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.
Thank you for sharing your experience. We are delighted to hear that our team was professional and helpful. We appreciate your recommendation and look forward to assisting you again.
5/5
TrustpilotThe staff have been very helpful and in…
The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.
Thank you for sharing your experience Aisha. We are delighted to hear that Alisha has been a great support to you throughout your journey. Your feedback is invaluable to us and we appreciate your recommendation.
1/5
TrustpilotLandlords: Avoid and go elsewhere
As a landlord, I'm not quite sure what I was paying them for...they certainly found new and inventive ways to squeeze cash out of me whenever they could - despite opting out of rent guard they still charged me for it, plus an exorbitant fee when my tenants moved out for a check out they took ages to sort and were never quite sure they'd done. Each month (it seemed) I would be bombarded by marketing and emails telling me I need to pay for xyz which were a requirement for landlords...not all were. The tenants left the house in a disgusting state which cost me both money and personal time to sort. So the annual house inspections were another waste of time as 9 years of overgrown garden and jungle state driveway caused damage, alongside the hideousness of an inside rarely if ever cleaned and stinking of cat pee. Don't get me started on the £250 float they insisted on grabbing from me and sitting on for anything which needed doing (just take it out of the rent monies) and the time the oven broke and the tenant gave up trying to tell agents and I'd had a new one bought and installed and in operation for 10 days before the agent emailed me to say it was broken and they would buy one out of the float.... Renewing the tenancy always seemed to cost an arm and a leg too....again, they never actually did anything, but still seemed to make me pay a lot for it. My previous estate agent was bought out by this company, so they were never my choice. I've gone down the Open Rent route now and certainly could not, with any form of conscience, recommend them to other landlords.
Thank you for taking the time to share your feedback and leave a review. We are sincerely sorry to hear that your experience with our service did not meet your expectations and that you were left feeling so disappointed. We fully appreciate the trust that landlords place in us to manage their properties, and we are sorry to read your comments regarding communication, fees, the management of your property, and the overall support you received during your time with us. This is not the experience we strive to provide, and we are sorry that we fell short. We appreciate you bringing this to our attention and we would welcome the opportunity to better understand your experience and discuss the concerns you have raised in more detail. Your feedback is invaluable in helping us review our processes, identify areas for improvement, and ensure we deliver the best possible service to our clients. Please contact me directly at laura.heaven@johnshepherd.com and I would be happy to arrange a call or meeting at a time that suits you. I would appreciate the opportunity to listen to your feedback and better understand your experience. Thank you again for taking the time to share your concerns, and I hope to hear from you soon.
5/5
TrustpilotHuge thanks to Mia for her property…
Huge thanks to Mia for her property management services! Mia always ensures I am kept in the loop regarding updates to the property and handles everything excellently. Would highly recommend!
Thank you Chrissy for taking the time to share your review and sharing your recognition for Mia. We are delighted to hear that she keeps you well-informed and has provided excellent support throughout. We appreciate your recommendation and look forward to continuing to assist you.
5/5
TrustpilotAleemah Aziz property manager
Aleemah Aziz has dealt with each tenant query or request for repairs most efficiently; confirming each time what is agreed as the works required and then following up and confirming that works are complete; sometimes with photographic evidence. Excellent service throughout. Thank you Aleemah.
Thank you for your kind words Teresa, we are so pleased to hear of your experience working with Aleemah. We appreciate your feedback and look forward to continuing to support you. Thank you again!
1/5
TrustpilotIt was a horrible experience with John…
It was a horrible experience with John Shepherd Cannock branch. We were told the house was in a good state but we got there only to find out the house has not been professionally cleaned with lots of outstanding repairs. These repairs were picked and stated on the inventory but they ignored and handed over the keys to us in that state. We spent first few days cleaning and chasing repairs. A month down the line, some of these repairs are still outstanding.
Thank you for taking the time to share your review however we are sorry to hear of your experience. This is certainly not the level of service we aim to deliver and we apologise for the issues that you have faced. I have noted that you are already in contact with our management team regarding your queries and that they are working with you to resolve any pending issues. We hope that we can work with you to ensure that this is resolved at the earliest opportunity and your trust in us is rebuilt moving forward.
4/5
TrustpilotAlisha was a great help
My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.
Thank you for sharing your positive experience, Ethan. We are glad to hear that Alisha was great at communication and provided you with helpful resources promptly. Please feel free to reach out if there is anything further we can assist you with.
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John Shepherd's Cannock office has 1,524 reviews across three platforms: 156 on Google, 1,346 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Cannock is rated 4.4 out of 5 across all 1,524 reviews, and 3.9 out of 5 on Google from 156 reviews.
John Shepherd Cannock, 25/27 Wolverhampton Road, Cannock, WS11 1AP.
