Trusted Agent profile · Cannock
Verified
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
ExcellentEverything was so organised and thank you Lily for your great helpWould definitely recommendLily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.
5/5
TrustpilotBest staffs and letting agency
The staffs are efficient and responds to emails almost immediately, lily does her job so well, she always provide a solution to any problem. Generally Johnshepherd is the best letting agency I have come in contact in recent time.
5/5
TrustpilotI would recommend Lily Johnson and John…
I would recommend Lily Johnson and John Shepherd to any landlord who requires a hands off rental management team. Lily is always quick to reply to any requests I email through and has made renting out my property as easy as can be
5/5
TrustpilotWe made the right choice
Despite difficult circumstances around the sale and during the Covid pandemic the team at John Shepherd (Shannon, Gurdev & Harry) managed the sale from start to finish with absolute dedication and care. Using their knowledge and professional skills to keep me informed and advised at all times. They are very trustworthy, return and followed up calls as well as treating my elderly mother-in-law with care and respect. Thank you. I totally recommend this company.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe Cannock branch have been excellent…
The Cannock branch have been excellent throughout the purchase of a property and Sam has been invaluable through a challenging conveyancing process. Thoroughly recommend the team.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat service from Mandi.She went…
Great service from Mandi.She went through all the requirements and importance of them in a calm and professional way.
4/5
TrustpilotHappy with Lettings Team
First time using John Shepherd to manage our rental property. So far happy with service and staff are friendly and efficient.
1/5
Trustpilothold on to deposit
Tables turn when you are no longer a tenant. Holding onto the deposit for almost two weeks when only minor things were wrong with the garden nothing an hours work couldn’t fix. Super responsive when you’re helping them but when the shoes on the other foot they long you out
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFaye & Tom Fab !!!
Faye was especially helpful wonderful experience quick easy move and even got a welcome pack full of really helpful goodies. Help me with anything I need especially Faye and also Tom! Best regards, Elle :)
5/5
GoogleVery quick and efficient.
Thank you for your review of our services.
5/5
TrustpilotEasy and affordable student housing
Easy and affordable student housing, and Kelvin Zakeyo who showed me around the place made the whole process so much easier.
5/5
TrustpilotFantastic Letting Agents
I've been using John Shepherd for the last 5 months. They've been absolutely brilliant in letting our property. Lily has been our main contact & provides first class service. Would recommend to anyone looking for a hands off buy to let experience.
5/5
GoogleFirst Class all round! I’ve had reason to use Adrian and the team twice in two years. On both occasions I’ve had nothing but excellent, professional and courteous service. I would highly recommend the Cannock branch. Many thanks to everyone there
5/5
TrustpilotMillie kirby
Had a great experience using John Sheperd. I spoke with a young lady called Millie kirby. She was very helpful.
5/5
TrustpilotGreat service from Christina Williams.
I must compliment the professionalism and good nature of Christina Williams in the Cannock office. She always answered emails promptly and rang back when she said she would. I would have no hesitation in recommending her to be your contact if you are thinking of using their Letting Agency services.
4/5
TrustpilotLettings and maintenance
Have had a lot of dealings with the lettings team in particular Laura Foster which I can best describe as excellent.Have had to deal with a few awkward managers maintenance issues and the response from Laura has been very courteous and efficient .Mick H
4/5
TrustpilotPleasant and polite
Pleasant and polite, also very quick to help resolve my issues. Just waiting for the work to be done now but so far very good
1/5
TrustpilotVery professional
Very professional. They (lettings agency) told us that there was a deep coean for the apartment but when we moved we found it wasn’t cleaned properly. Also they have told us that lights were changed but when we moved, many lights weren’t changed but the landlord reimbursed us for the money we paid. They also said that they will send a receipt for the deep cleaning but until now we have received nothing.
Hi Ahmed, I am disappointed to hear of your dissatisfaction with John Shepherd. Can you please elaborate on this matter and advise of the property address to enable me to escalate further.
5/5
TrustpilotLily and her team have been excellent…
Lily and her team have been excellent to deal with. John Shepherd has just let a property for me and exceeded my expectations in terms of the rent achieved and how quickly the whole process was handled. Lily has been proactive, helpful, professional and at all times a pleasure to deal with.
5/5
TrustpilotWe had a fantastic experience with John…
We had a fantastic experience with John Shepherd especially Lily with her expertise and friendliness she made our experience very easy and stress free even using her own free time to accommodate us,it was an absolute pleasure working with Lily she was so professional and kind thankyou so much Lily.
5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish from Sam Lawrence at John Shepard. Involved in selling and purchasing our properties in our recent chain that we have just completed on. Although the chain was difficult due to Solicitor communication, Sam personally filled the gap and ensured everyone was kept informed and on track to deliver, even working our specific case during his Annual Leave. A credit to his profession and his company. A+++
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotBrought my dream home with John…
Brought my dream home with John shepherd and Harry was dealing with it from start to finish and I so glad he did everything went smooth and always updated .thanks Harry you worked hard .kind regards David
4/5
TrustpilotQUENTIN’s great excellent friendly work.
What really made my experience great was the kind hearted QUENTIN, he's such an amazing agent to work with. From the way he speaks politely to his audience and details information are top notch. I really rate His work 100% excellent.
Thank you for your feedback.
5/5
TrustpilotAMAZING SERVICE!
I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!
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