Trusted Agent profile Β· Cannock
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1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotIt's been a great experience workingβ¦
It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!
5/5
GoogleSince day 1 of us searching for our property John Shepherd have been fantastic as first times buyers we had no idea, they helped us push along the process even through the stressful times of Covid 19. We have been really pleased with the communication and professionalism throughout, especially Adrain. Thank you so muchπ I am coming to collect the keys right now, we are so excited!
1/5
TrustpilotFrom Bad to Worse
I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. Β£225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.
Thank you for taking the time to leave us a review, weβre sorry to hear your experience has not been as weβd hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotAbsolutely fantastic service second toβ¦
Absolutely fantastic service second to none by Amy & Ellie from the Cannock branch on the sale of my bungalow especially the communication nothing was too much trouble with any issues I was unsure with thankyou very much... I wouldn't hesitate for one moment to highly recommend John shepherd and the team from Cannock ...all in all brilliant π
5/5
TrustpilotI have just rented a beautiful propertyβ¦
I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents
1/5
TrustpilotBeen with JS shepherd for a number ofβ¦
Been with JS for a number of years with little to no issues and excellent communication regarding any ongoing maintenance issues, but recent experiences have left me absolutely dumbstruck. Between 10 days to fix a hot water issue, to a current total 37 days and counting trying to obtain a new fob to access my building with continued empty promises of them chasing this up with property management, i have no words. Would have expected no hot water and a tenant unable to access their property may be considered somewhat emergencies but apparently not. Not sure if they're incompetent or just don't care.
5/5
TrustpilotI had a great experience with the Johnβ¦
I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent
5/5
TrustpilotEllen Lutwyche is someone I have neverβ¦
Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.
5/5
TrustpilotMegan was fantastic and made our job inβ¦
Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
GoogleI rent a property through John Shepherds and recently had liased with a lady called Christina Williams. As documents went back and forth via internet during this process I was so Impressed with the fantastic service, fast response, efficiency and professionalism that she gave. Christina was very polite, friendly and made what could of been a stressful situation.....effortless. Thank you Christina.
1/5
TrustpilotWe have been fatally scammed and ruined
We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted Β£900 for a job that can be easily done for Β£100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.
Thank you for taking the time to leave us a review, weβre sorry to hear your experience has not been as weβd hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
Trustpilotcommercial sale
This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.
4/5
TrustpilotHelpful when collecting keys
Arabel (Nottingham) was very helpful when I arrived to collect my keys
Thank you for your review of our services! Arabel has been made aware! ο»Ώπ
1/5
GoogleWent to view a property we was the first people there send all documents good pay work and credit and heard nothing back must be racist
Steph O, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Email us at cannock@johnshepherd.com with your details and the property address and we will look into this matter urgently
5/5
TrustpilotJack Richardson was brilliant
Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - weβd highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe first thing which stood out withβ¦
The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotDo not use this agency.
I had a very poor experience with John Shepherd Student Lettings and would strongly advise others to avoid this agency if they want to save themselves a lot of hassle.
1/5
TrustpilotI Phoned 3 times to enquire about aβ¦
My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said βProperty has gone, any changes and will let you knowβ Before the word know was finished, Emily put the phone down without him even getting a word in
5/5
TrustpilotExcellent Service
Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.
5/5
TrustpilotI can't recommend this company enough!
I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.
5/5
TrustpilotAmazing service
Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.
5/5
TrustpilotWindow replacement.
Excellent service from Swadlincote Windows, and Samantha's help from the Burton branch
Many thanks for your feedback on our office and contractor, much appreciated.
5/5
TrustpilotLauren Wood
I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.
1/5
GoogleTENANTS AVOID We moved into our property whilst relocating from abroad during the pandemic 3 years ago. Upon arriving to enter the property we were informed it was not ready for us to move in to and we (myself, my partner and 9 month old child) were left without accommodation at the last minute. When we finally moved in the kitchen floor was sticky with beer that had been spilled, the toilets were brown and the whole house stank of cigarettes. The walls, door frames and doors were dirty and damaged. During the tenancy, the tiles began to lift away from the wall in the upstairs bathroom. Contractors came out and stated the bathroom needed replacing. The owner refused to complete the necessary repairs. Water started to leak behind the tiles using the shower and leaking under the bath coming through to the living room ceiling. The owner still refused to repair it. Instead we were told to take a shower kneeling down and not get the wall wet. This was left like this for the duration of our tenancy as the owner refused to repair it and no action was taken from the estate agents. Upon vacating the property, it was in better condition than when we entered. Despite the damage caused by the bathroom leak. However, after chasing the estate agent we were informed they would be keeping our whole deposit. We have responded to this and have not received a reply. Poor service who clearly have no interest in their tenants but rather that greedy, selfish property owners keep lining their pockets.
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