Trusted Agent profile · Cannock
Verified
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotSort everything so I don’t have to worry
My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.
Thank you Alex for sharing your review and your words about Lara. We are delighted to hear that she provides excellent and responsive support. We appreciate your trust in us and look forward to continuing our partnership in the future.
5/5
TrustpilotBurton Branch: Outstanding Service
Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.
Thank you for your review Greg, We are pleased to receive such kind feedback and have shared this with the team!
5/5
TrustpilotSuzanne is always so helpful and quick…
Suzanne is always so helpful and quick at resolving any issues and helping us!
5/5
TrustpilotVery supportive staff helped me move…
Very supportive staff helped me move when i needed a place in a hurry
Thank you for sharing your experience Sairam. We are glad our team could assist you in finding a place quickly and able to support. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMonica was such a great help she…
Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that
5/5
TrustpilotGreat customer service
As a previous tennant really good estate agents, mia in particular was always helpful and friendly
Thank you for your kind words Caleisse. We are delighted to hear that you found our team, especially Mia, to be helpful and friendly. Thank you for sharing and we look forward to supporting you again.
5/5
TrustpilotOur relationship manager
Our relationship manager, Tracy, has always provided a great service, and continues to do so.
Thank you for sharing your lovely review for Tracy! We are delighted to hear that she has consistently provided you with great support. If you ever need anything further, please don't hesitate to reach out to us, we are always happy to help.
1/5
TrustpilotI can’t never ask anyone to have…
I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.
Thank you for sharing your experience, Steve. We apologise for the issues you faced with our service and understand your frustration. We strive to offer professional and reliable guidance, and we regret that we fell short. Please reach out to us directly so we can address your concerns and improve your experience moving forward. Thank you.
5/5
TrustpilotMegan & Gemma ensured a smooth process…
Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!
Thank you for sharing your experience with us. We are pleased to hear that Megan and Gemma provided reliable guidance and maintained consistent communication throughout the process. Our team is committed to offering professional and helpful support, ensuring a smooth journey for our clients. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotKelvin Zakeyo helped me to clarify my…
Kelvin Zakeyo helped me to clarify my doubts very calm and cool. Conversation with him is damn good. Thanks
Thank you Mohammad for taking the time to share your review. We are so pleased to hear that Kelvin provided calm and helpful support. If you have any further questions, please feel free to reach out to us.
1/5
TrustpilotI don’t leave reviews very often but…
I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
Thank you for your review, if you would email chris.blick@johnshepherd.com with further information for him to investigate the matter
5/5
TrustpilotMoving house with John Shepherd was…
Moving house with John Shepherd was nice and seamless, they’re really good at what they do. I will recommend them anyday anytime.
Thank you so much for sharing your 5* review!
5/5
TrustpilotHelpful estate agent
Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!
Thank you for your wonderful review! We're thrilled to hear that Kelvin provided you with reliable support and answered all your questions quickly. Your experience is important to us, and we look forward to serving you again in the future.
5/5
TrustpilotGreat Experience with John Shepard Letting Agents
I'm a landlord with a new build in Derby and recently had a really good experience using John Shepard Letting Agents. What stood out for me was how quickly they got my property out on the market. The same day we completed, we already had a tenant lined up in principle.Communication was another strong point. Lily Johnson, in particular, was great to work with. She was always ready to help out, especially when it came to sorting out property access before the tenants moved in. This made it a lot easier for me to get in and get the place furnished and ready.It was a relief to have Lily and the team handle things so efficiently. They were professional but also approachable and helpful, which made a big difference. All in all, I'm very happy with the service I received from John Shepard Letting Agents and from Lily especially.
1/5
TrustpilotPoor
Poor, money grabbing company.
Thank you for sharing your experience with us however we are sorry to hear of your experience. We strive to offer professional and reliable guidance, and we appreciate your feedback. Please feel free to reach out to us directly so we can discuss your concerns further and work towards a resolution.
5/5
TrustpilotLara soars done an amazing and…
Lara soars done an amazing and professional job . She helped me take my full deposit back.
Thank you for your wonderful review! We are so pleased to hear about the excellent and professional support you received from Lara. We really appreciate you taking the time to share your recommendation.
5/5
TrustpilotI’m very satisfied with the service I…
I’m very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly.
Thank you for sharing your experience with us. We are delighted to hear that our team provided professional and helpful support throughout your journey. We appreciate your kind recommendation. If you need anything in the future, please do not hesitate to reach out to us.
5/5
TrustpilotA Non intrusive and polite inspection…
A Non intrusive and polite inspection team and the maintenance team too. Good experience with John Shepherd Estate Agents.
Thank you for your kind words, A K. We are delighted to hear you found our inspection and maintenance teams to be polite and professional. We strive to offer reliable guidance and tailored support, ensuring a positive experience for all our clients. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGreat customer service
Great customer service, I have been looking after the way I wish as they responded to all my requests.
Thank you for your kind words Daniel. We are thrilled to hear that our team provided you with helpful and professional support. Our goal is to communicate openly and build lasting relationships with our clients. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotA really great experience with Catie
A really great experience with Catie, really responsive and friendly. She helped me with the whole process and was very supportive.
Thank you for sharing your wonderful experience. We are delighted to hear that Catie provided you with such helpful and supportive guidance throughout the process. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotAwesome Experience w/Faye & Team
Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.
5/5
TrustpilotWe used John Shepherd Estate Agents to sell a premium home
We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent.We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.
5/5
TrustpilotAbsolutely perfect 👌 first class…
Mia Cornwall, Absolutely perfect 👌 first class service, very kind helpful and considerate.
Thank you for taking the time to share your 5* review. We really appreciate you taking the time. If there is anyone specifically that you would like to recognise, please do let us know, we would love to hear from you!
5/5
GoogleFriendly staff, found me a property to rent quickly. Was all quiet straight forward. Thanks to all the letting team.
Thank you for your kind words, Frederick. We are pleased to hear that our helpful team found you a property quickly and made the process straightforward. We pride ourselves on our professional and communicative approach, ensuring reliable guidance for our clients. If you need anything further, please don't hesitate to reach out to us.
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