John Shepherd Cannock reviews

★★★★★ 5/5

Trustpilot

A few days ago me and my friends viewed…

A few days ago me and my friends viewed a student property in Nottingham. Kelvin, the person showing us around was very friendly and went above and beyond during our viewing.

Luke · 15 May 2026

★★★★★ 5/5

Trustpilot

I am really impressed by the service…

I am really impressed by the service provided by Lara Soars-White today. Immediate response to my query and then sorting out what I needed swiftly.

Iffat · 25 June 2026

★★★★★ 1/5

Trustpilot

Avoid John Shepherd Agency, Unfair, Unethical & Exploitative

I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.

Misspriyankaaaa · 19 January 2026

★★★★★ 5/5

Trustpilot

Huge huge huge thanks to John Shepherd…

Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.

Ellen · 24 November 2020

★★★★★ 4/5

Trustpilot

John Shepard have been very supportive…

John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)

Safaa · 24 November 2020

★★★★★ 5/5

Trustpilot

Review

I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend

Sarah · 18 November 2020

★★★★★ 5/5

Trustpilot

A Great Tenancy Experience with John Shepherd

We have had a great experience with John Shepherd throughout our tenancy. The team has been professional, responsive, and helpful whenever we needed assistance.

AMT · 30 June 2026

★★★★★ 5/5

Trustpilot

We have dealt with Megan through this…

We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊

Ciara · 14 November 2020

★★★★★ 5/5

Trustpilot

Cannot recommend enough

My experience of John Shepherd Estate Agents has been nothing but brilliant. I had lots of queries, questions and worries about the process but these were all put at ease by Jack Richardson. He was incredibly knowledgeable and friendly. Jack was professional and had my best interests at heart. He would always be just a phone call away and always made me feel important rather than just another sales statistic. The team at John Shepherd were always friendly and professional and I would highly recommend.

Sara · 12 November 2020

★★★★★ 5/5

Trustpilot

John Shepherd were very efficient and…

John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed

David · 2 February 2026

★★★★★ 5/5

Trustpilot

Alex has been really friendly and…

Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.

Lucy · 27 February 2026

★★★★★ 5/5

Trustpilot

Had an amazing house tour with Faith.

Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.

Oz&Gee · 7 August 2026

★★★★★ 5/5

Trustpilot

I had a difficult and complex situation…

I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.

Neil · 24 July 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Alexander Shomari

We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.

MichelleLarido · 21 May 2026

★★★★★ 5/5

Trustpilot

Gemma has been very helpful and…

Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!

Elina · 12 June 2025

★★★★★ 5/5

Trustpilot

Fantastic support and management of…

Fantastic support and management of property letting. Maisy Smith has been outstanding in all communications and interactions, very professional and friendly and has been so helpful.

Paul · 29 January 2026

★★★★★ 5/5

Trustpilot

Exceptional Service

Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.

Ella · 5 February 2026

★★★★★ 5/5

Trustpilot

I have had a wonderful experience with…

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.

Lucienne · 20 April 2026

★★★★★ 5/5

Trustpilot

Vijay is the man

I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.

Tony · 18 April 2024

★★★★★ 5/5

Trustpilot

Lara SoarsWhite is amazing at answering…

Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.

JC · 2 July 2026

★★★★★ 1/5

Trustpilot

AVOID ABSOLUTELY HORRIFIC

Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold

Jl · 12 February 2024

★★★★★ 5/5

Trustpilot

Great service

Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent

Amman · 17 March 2026

★★★★★ 5/5

Trustpilot

Mel has been absolutely awesome

Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc

Holly · 6 July 2025

★★★★★ 1/5

Trustpilot

I Don't recommend

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process

Mo · 2 February 2024