Trusted Agent profile · Cannock
★★★★★
1,195 reviews across 3 platforms
23 Market Place, Cannock, WS11 1BS
Butters John Bee's office in Cannock, at 23 Market Place, is rated 4.2 out of 5 across 1,195 reviews on three platforms, including 116 Google reviews rated 4.6.
116
Reviews on Google
This office
8
Reviews on Facebook
This office
1,071
Reviews on Trustpilot
Business-wide
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Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotStacey is an absolute gem to deal with
Stacey is an absolute gem to deal with. Always on the ball and responses are very quick . She’s helped me and my company to grow and always there to help. Always goes out her way and nothing is to much troubleShe’s a credit to the company .
5/5
TrustpilotI just have to say how impressed i am…
I just have to say how impressed i am with Ben Parry, polite , understanding and actually listened to me . Quick to get on and solve the issue . Thanks Ben , i can rest easy knowing if i ever have a problem it will be solved
4/5
TrustpilotI found BJB staff very helpful with my…
I found BJB staff very helpful with my search for a tenant. Sean and Hayley assisted me very well and understood my needs and wants.I have found it very easy to deal with both of them as they have used common sense as well as legal requirements to assist me in finding a tenant.I hope that we will continue to build on this relationship in the future.Many thanks
Thank you for your review, Boris. We've thoroughly enjoyed working with you on your property and look forward to doing so again in the future. Kind regardsBJB
1/5
TrustpilotBJB property management found lacking
BJB property management has to take accountability for the appropriate maintenance of all their property which I am disappointed to say that they have failed at and are so incompetent at. Sadly enough this sort of practice leads to business discontinuity as customers are left very dissatisfied.
Hello Valerie, I am sorry to read of your experience which is not reflective of our usual 5* service. Our Property Management team are looking into your issues and have attempted to contact you directly. Please contact us on the number provided where one of our Property Management Team will be happy to help youKind RegardsBen ParryProperty Management ManagerTelephone 01270534531
5/5
TrustpilotBJB - Great service and very efficient
The letting team at BJB Newcastle under Lyme have been great and supportive all of the way through the process. Chelsea has kept me up to date with the status at all times and I knew I was in a safe pair of hands - in the end they found a successful tenant in no time. I look forward to working with them in the future.
Dear Ben, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotBen better up North.
Was looking to find a place in Crewe to rent out whilst I was on a job up North. Dealt with a chap called Ben who was most helpful and accomodating, Seemed a top man and a credit to his firm, so unlike many of the estate agents I've dealt with down south over the past 30 years.
Thank you for taking the time to leave a review for Ben. We are glad he was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
1/5
TrustpilotAvoid this company if you want to rent…
Avoid this company if you want to rent your house out . Terrible customer service as unable to speak to anybody , they don’t return your calls . Paid for a fully managed service but you wouldn’t think so as often had to contact the tenants myself . Moved lettings agents this time around due to the poor service .
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. This has now been raised internally, however if you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotSuper fast service
Elisha was our contact for a property and was great. I called on Saturday and she accommodated us with a viewing on the same day. I needed to find a place urgently and she made it all happen within a few days. Always answered any queries swiftly. (Anita O'C).
4/5
TrustpilotI recently dealt with Bev and her team…
I recently dealt with Bev and her team at the Telford branch. They were all very knowledgeable and helpful
Hi David Dickens, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotCharlotte Foden was really helpful and…
Charlotte Foden was really helpful and made the whole process easy from start to finish!Can’t thank her enough! 5*
Hello Mr Westwood, thank you for your kind words and 5* review. If we can ever be of any help in the future please do not hesitate to contact us. Kind Regards - the Hanley Lettings Team
5/5
TrustpilotProperty Management - Andy Pass
As contractors we have been in communication with Andy Pass who has been working with us regarding empty properties requiring maintenance, key logistics and chasing invoice payments. He responds well to emails, and we have successfully completed some outstanding maintenance jobs with prompt payment too. Thank you Andy
5/5
TrustpilotBJB Crewe Fantasic.
We had the best service from a lady called Corrie,she did everything to make sure things went smooth for us,kept us updated and we can’t thank her enough,a real credit to the team,from all the things we had to do and from Corrie’s side she made sure things were done and kept updating us also,just fantastic all round,just the best service thank you again.
Dear PhilThank you so much for your fantastic review, we appreciate your great feedback and will pass this on to Corrie, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotExceptional
Butters John Bee are an amazing company they gave me a brilliant service from start to finish. The property manager Andrew Pass who looked after me throughout my tenancy was amazing, he would sort anything I needed and has been very understanding and helped me with everything. I Would highly recommend, such a professional service especially from Andy I’ll be sad to leave. thank you!
Hello Tanya,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotGreat Service
Great staff (especially Ellie) very helpful, professional and efficient. Sorted my move with minimum fuss and stress.
Hello Dean,Thank you for your kind review about Ellie, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotChelsea was really helpful in helping…
Chelsea was really helpful in helping us find our first house to rent. Would definitely recommend 😊
Dear Beth, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotNewcastle-under-Lyme branch - AVOID
Newcastle-under-Lyme branch have used misleading photographs of an unsuitable property to obtain money by deception from a local charity - unless they return all monies paid and cancel the tenancy agreement, I would not recommend anyone rent from them.They were awful letting agents when I last used them, intrusive and unhelpful. And people wonder why landlords and estate agents have such a bad name!
Dear Chris, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotCannock branch
Cannock branch Great team.Nothing too much trouble.Thanks Andy for all your help.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleSam Bowyer made the whole process more enjoyable, so professional yet personable and went above and beyond to get my completion date in as quickly as possible
5/5
TrustpilotRenting my property through butters john bee
Connor was very friendly and professional, explained the services available. I would definitely recommend butters john bee.
Dear Tracy Jones, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
5/5
TrustpilotExcellent service BJB
I can honestly say Natalie at BJB was understanding, professional and friendly. Going through a pandemic and having my boiler break down was terrible until I spoke with Natalie at the Hanley branch. She was quick, thorough and extremely understanding. Thank you Natalie and BJB
4/5
TrustpilotBJB Winsford Lettings
After my tenant gave notice and moved out beginning of June, Jenna Stelfox took over the re letting of my property. Prospective tenants were found within a week.Great service by Jenna and good communication, smooth transaction.Would recommend Jenna at Butters John Bee Winsford, very helpful and friendly.
1/5
TrustpilotShocking service - had to go to the ombudsman
I would strongly caution anyone considering Butters John Bee for property sales.
5/5
TrustpilotDealt with Emma at the Crewe office she…
Dealt with Emma at the Crewe office she was very professional and friendly would definitely recommend!
Dear DanielThank you for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe Lettings
5/5
TrustpilotChelsea was great very helpful and…
Chelsea was great very helpful and professional, answered all our queries in a timely manner.
Dear Brook, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
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