Butters John Bee Cannock reviews

★★★★★ 5/5

Trustpilot

Thank you so much Elisha Wolverhampton…

Thank you so much Elisha Wolverhampton branch for the outstanding service, best consultant we have ever had so far. Elisha was so efficient communication was excellent helped us through to get the property we wanted. Thanks a million times! :)

Rue · 11 October 2019

★★★★★ 5/5

Trustpilot

I spoke to a lovely girl today

I spoke to a lovely girl today, Lacey. From the minute she answered the phone until the end of the call she was very professional, friendly and attentive. She not only helped me with my query but also offered me extra information that I hadn’t even thought about. She is a credit to BJB.

Kirsty · 15 March 2024

★★★★★ 5/5

Trustpilot

Hayley was fantastic

Hayley was fantastic. I had a few issues with the portal and she was always available to support. Hayley responded promptly to any messages or concerns I had throughout the process. This is what customer service is about. Thank you

Perry · 8 September 2019

★★★★★ 5/5

Trustpilot

Moving house isn’t an easy process and…

Moving house isn’t an easy process and can be a very daunting thought. However BJB made my dreams come true, especially Natalie! She is an absolute delight. Natalie went out of her way more than once to ensure I ended up In a better place. And she succeeded! Thanks Natalie for doing such a well executed and professional job just when I was about to give up completely.

Andy · 18 December 2020

★★★★★ 1/5

Trustpilot

Phoned about commercial property that…

Phoned about commercial property that they are advertising. They have No details, other than 3 pictures. And don't know any info either they can't get in touch with owners, so butters just don't call back. Great company procedure that. 5 th time I ve used this firm. And all 5 have been very disappointing.No wonder people avoid a property, if it's got a butters John bee sign.

Fixit · 21 April 2023

★★★★★ 5/5

Trustpilot

Would definitely recommend

We sold and bought with BJB in September. During months of delays and complications (none of which were BJB’s fault or doing) Lucy, Penny and Lynne at the Hanley branch could not have been more helpful, polite and professional. During what was an incredibly stressful time, they were always on the end of the phone offering support and information. More importantly a rant always ended with a giggle - which for me kept me going. They were personable and honest which is all I asked for. Thank you guys!

S · 7 October 2021

★★★★★ 5/5

Trustpilot

Recently went through an application…

Recently went through an application with the help of Lucy in the Hanley branch. Lucy was great. Professional, courteous, open, and quick to answer any questions I had.If i need to go through an agency again, it'll be Butters John Bee

Jamie · 28 January 2019

★★★★★ 1/5

Trustpilot

Butters John Bee

Butters John Bee, how unprofessional can you be. I had an appointment arranged to view a rented property. After finishing work early, and driving in the opposite direction to where I currently live your agent didn’t turn up. Two other people who had arranged a viewing also arrived and had the same incompetent service. Rested assured this is just one of many damming reviews I will be posting online regarding this estate agent. Frustratingly I convinced there are some great members of staff who work for this company but the ‘rotten apples’ will soon destroy your companies reputation, which by all account looks like clock has already started.

Mr · 5 October 2021

★★★★★ 5/5

Trustpilot

Rebekka gill from butters john bee

Rebekka gill from butters john bee has dealt with me from day one she has been absolutely fantastic in every respect going above and beyond her duties in this unprecedented time thank you Rebekka your an absolute star

Mr · 30 April 2020

★★★★★ 1/5

Trustpilot

Highly questionable working practices

For the third, or perhaps fourth time, I have today had a disappointing experience with Butters John Bee, which may also be impacting their clients.On each occasion the same routine:Try to book an appointment only to be told the earliest viewing is a week later;Tried to confirm the appointment on the day but unable to get through to them;Turned up to view and the agent either doesn’t turn up or they turn up to tell me that the property has already been sold.On none of these occasions have I been asked to make a counter-offer to see if they might be able to get a better price for their client. If you were their client, wouldn’t you be interested to see if a higher price could be achieved…?

Pt · 23 September 2021

★★★★★ 1/5

Trustpilot

Tresa - Senior Sales. That's a joke.

Tresa in the winsford branch seems to lsck thw ability to communicate with buyers of properties. We have arranged to view a property to find out it was under offer from their website on Thursday. The viewing was booked for Saturday and this was arranged on a Monday. Tresa couldn't be bothered bothered let us know about this - absolute poor communication from her. Apparently she is a senior sales partner - I don't see how. Not only has this taught us not to consider using BJB to buy a house, we wouldn't use them to sell either given the chaotic experience we've had. My mum is in the process of selling her property and was considering using these - she isn't now because #TresaCantBeTrusted. If 0 stars could be given for her service that would be too much.

Nathan · 18 September 2021

★★★★★ 5/5

Trustpilot

I would like to thank Lucy and the team…

I would like to thank Lucy and the team they have gone above and beyond once again for a outstanding service in the way that everything has gone through smooth and quickly ready for our new move many thanks .

Rachel · 17 May 2019

★★★★★ 5/5

Trustpilot

Would definitely recommend!

Michael was so helpful from start to finish. He was patient and took the time to clearly explain what was needed and to update us which reassured me and put our mind at ease. Would definitely recommend to others.

Gemma · 23 October 2019

★★★★★ 5/5

Google

Absolutely worth every penny. Can not thank the team enough at bjb especially Amy who went above and beyond. Very professional and would 100% recommend and use again myself.PositiveResponsiveness, Quality, Professionalism, Value

Bonnie · 27 August 2021

★★★★★ 1/5

Trustpilot

Appalled by this company

Appalled by this company. They blatantly lied to my young niece (first time buyer as well) regarding a property they were marketing. They told her it was sold in 2019 to an owner occupier who had renovated it extensively hence perfect turn key property for a first time buyer. The property had, in fact, been a long term rental last sold in 2006 - and really badly neglected. Luckily she had a full survey which showed up huge damp, structural and safety issues which would have cost her about £20k to rectify. Turns out the owner had carried out a botch job to cover all the faults prior to marketing it. BJB admitted they were aware of this. Utter liars (Newcastle under Lyme Office) who were willing to offload a dangerous and structurally damaged property on a young, female first time buyer - AVOID AT ALL COSTs or you could be hugely out of pocket.

Sylvie · 25 August 2021

★★★★★ 1/5

Trustpilot

Terrible agency to sell your house…

Terrible agency to sell your house with. With their eye watering fees £2400.00 they offered you a 'gold' service where the actual service was the value of nickel.Disgusting photos taken when they offered professional photos. Carrying a cannon does not make you a professional photographer.The floor plans were all wrong, after a month they still hadn't been rectified. Had to chase back feedback in viewing. Eventually withdrawn, listed with another estate agents for £0.00 to be sold in 1 DAY!. AMAZING

Zeus · 23 August 2021

★★★★★ 5/5

Google

We’ve just sold and purchased through butters the market is difficult at the minute but Amy generated viewings and got us sold at the same time she help no end with the negotiations with the house we purchased. Would highly recommend.

Stuart · 11 October 2024

★★★★★ 1/5

Trustpilot

Stay away from these agents

Stay away from these agents. They are on some sort of scam especially some of their agents. They valued our properties at less than half their value for auction . Properties worth over £120k and they stated only £60k. Something not right going on plenty of more respectable agents in Stoke . Stay away from them .This was your branch Manager and Clair Ryan so please do not try and act innocent as they were both in on this scam. We have properties bought 17 years ago for £90k plus and they valued them at £30-£40k less than what we purchased them for 17 years later! And to wrap it trying to put pressure on us to sign to say we are happy with the valuations. Stay away.

Zaighum · 4 August 2021

★★★★★ 1/5

Trustpilot

Absolutely awful service from the Crewe branch

Absolutely awful service from the Crewe branch. Discourteous, disorganised and seemingly incompetent. I have spent hours trying to phone to arrange viewings of properties for sale (more than one) and have failed to arrange a viewing on any property in which I have expressed interest. When I eventually managed to get through with regard to one particular property I had to endure listening to how busy they are and how many bookings they have to take to view properties! Needless to say they were unable to offer me a convenient viewing time even though I offered a lot of flexibility from my side, Last time I eventually managed to speak with someone I was asked to register my details even though I had registered them more than once previously (and had previously received emails from the company confirming my registration). The lady with whom I was speaking insisted I had never registered even when I insisted I had and had received email confirmation. Do they all operate the same system in the same branch?? I was asked if I was financially able to proceed to purchase and when I said yes and that I had already sold my own house, I was then asked whether I was a first time buyer!! This was incredible.... words escape me! Very curt attitude over the phone from some of the staff. I had also recently used this company (a different local branch) to carry out a valuation with a view to selling my house. I felt that they had undervalued it and invited two other estate agents to undertake valuations who both valued my property considerably higher and so I chose one of them. My house sold within 3 weeks at almost the full asking price and I had no shortage of interest in my property. If I had used Butters John Bee to market my house, I would have been over £22,000 poorer plus would have paid considerably higher fees. If anyone is reading this to help decide whether to use Butters John Bee, please be very careful in making your decision and look at other review sites too. I cannot recommend this company at all - especially the branch in Crewe.

Barbara · 2 August 2021

★★★★★ 5/5

Trustpilot

Stacey is always a pleasure to work…

Stacey is always a pleasure to work with , Always there giving a helping hand. Great person with great knowledge of her job . The only person I want to deal with .

Lee · 14 May 2021

★★★★★ 1/5

Trustpilot

This past week and longer have been a…

This past week and longer have been a nightmare our ceiling fell in the bathroom. With an ongoing issue with water coming in when it rained heavily since 2019. This last 6 months it just got worse and never actually got actioned anything we sent till our lights ended up tripping off and me consistently chasing updates. The roof has now been fixed and I have spoke on several occasions with molly and Andrea but more recently we have had radio silence, we still have bare wires hanging and debris hanging in the bathroom after the outside roof was fixed. All we have asked is to make it more secure, or ensure wires are isolated. We call and get fobbed off and get no response at all this has been so stressful barely having a bathroom and has affected my mental health. Having no lights at all and having to find refuge in family just to have a simple thing like a wash our ceiling won’t be completed for another few weeks internally and they last I heard I would be getting a temp light within the next few days. But can’t seem to get any more info that, glad I came across this as me an my partner we have no other choice but to move due to this as nothing will rectify how we feel right now. And also but a complaint in with the branch manager or property ombudsmen.

Abbie · 16 July 2021

★★★★★ 5/5

Trustpilot

Definitely going to use again in the…

Definitely going to use again in the future .thanks to Ellie Ratcliff witch in the very beginning was helpful getting the house and also to the rest of the team making the things move a little bit faster.

Marian · 27 November 2019

★★★★★ 2/5

Trustpilot

Poor customer communications

I purchased a property in 2021 which was listed by Butter's John Bee's Crewe office. The initial contact process was poor with difficulty being experienced in speaking to someone who could assist with arranging a viewing. We were further frustrated by unnecessary obstacles in arranging a viewing of the property, allegedly due to Covid restrictions but which were not in line with the approach of other Estate Agents we had spoken to. We were only able to view the property we eventually purchased by escalating the matter to their branch manager and even then we received no apology. When calling the branch subsequently it continued to be difficult to speak to someone who could assist us with calls regularly routed to a 'Concierge' service which may as well have been a voicemail. On speaking to our seller they too felt their experience in dealing with Butters John Bee was poor. I will not be using or recommending Butters John Bee to list any future properties and believe their communications and general customer interactions are very poor.

Andrew · 14 July 2021

★★★★★ 5/5

Trustpilot

BJB working round the clock!

Hi, I just wanted to say a big thank you to Stacey O’hara at Butters John Bee. I called after 6:00pm half-expecting the office to be closed, but far from it. Stacey was still working into the night and was happy to help me. She even emailed me the details that I needed so thank you BJB and please say thank you to Stacey from me.Steve Gray

Stephen · 10 November 2020