Every review we hold for the Cannock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding service from Connor, who was exceptionally enthusiastic and engaging over the phone. He thoroughly explained all the details regarding the property in question, and no matter how many inquiries I had, he handled each one with patience and professionalism, making sure I felt fully informed and confident.
Jordan · 24 September 2024
Agent replied · 27 September 2024
Many thanks for your fantastic 5* review and many thanks for your kind words Jordan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had the pleasure of working with Brandon at bairstow eves when purchasing a property . The process has been made smooth from start to finish and the service from Brandon and the team has been fantastic!
Matt · 7 October 2021
Agent replied · 6 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI telephoned Bairstow Eves to seek advice for renting our property. Kylie was so knowledgable, helpful and personable I impulsively made an appointment to see her whilst on the phone. From this moment on she and Chelsea were extremely professional and efficient. We didn’t even consider going with anyone else. Our property was presented so well by them that it was let before going on the market! Any queries we had we dealt with swiftly and professionally.
I wouldn’t hesitate to recommend them
Jennie · 10 December 2016
★★★★★ 5/5
GoogleAfter an awful experience with a previous lettings/ estate agents, myself and my partner were filled with dread about dealing with another agent, however Kylie, Chelsea and infact everyone at Bairstow Eves have given us nothing short of exceptional service! The lettings team, Kylie and Chelsea are always easy to contact (Kylie even gave me her personal mobile number) and deal with any query immediately. I feel completely at ease and assured that they will deal with our property and tenant as required. 5/5 star service and I would definitely recommend Bairstow Eves especially Kylie and her team to everyone and will still be talking about the exceptional service to anyone who will listen for a long time!!
Lisa · 10 December 2016
★★★★★ 5/5
GoogleI received an absolutely fabulous service from all the team at bairstowe Eves Cannock Branch and conveyancing connect.
From start to finish nothing was ever to much trouble l was regularly kept updated and they made a stressful situation very easy .l was selling 2 houses and they were the most professional and friendly staff l have encountered for a long period of time.l would strongly recommend that anyone selling there home use them it really was that simple with the team behind you .Thankyou bairstowe Eves cannock branch you have restored my faith in estate agents and human kindness.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 9 June 2022
Agent replied · 8 June 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThey are absolutely shocking!!!!!, been without heating and running hot water for a week in a property they let, the poor owners are also shocked by there behaviour, and the agent sends an email saying " we've been informed your boiler has been repaired". Which idiot reads the emails and responds!!!!! They're a bloody nightmare. The owners of the house are worried, stressed and upset, I'm a great tenant, no problems and no issues, so barstow eves what ya playing at??????NegativeQuality
Davif · 9 June 2022
Agent replied · 8 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI decided at the start of 2015 to rent out my home. I decided to enquire what Bairstow could offer me. I was very nervous as this was the first time I had ever done anything like this. And the house had been my home for 18 years and I had loads of concerns and questions. I arranged an appointment and met Kylie Turu at the Cannock branch. I was very impressed with the professionalism and knowledge that Kylie displayed. The whole process was explained in detail and all my questions and concerns were addressed in full. I felt at ease and knew I was placing the management of my house in good hands.
A tenant matching the criteria I had laid down was found immediately and viewings etc arranged. The tenant took up occupancy of my property at the end of April 2015. The whole process was so smooth and I was very pleased with the service I received from both Kylie Turu and her colleague Chelsea. Indeed it was like dealing with friends who had my best interest at heart.
I would recommend using the services of Kylie and the team at Bairstow in Cannock.
Mike · 5 July 2016
★★★★★ 5/5
GoogleCan honestly say Bairstow Eves handled letting of my property from start to finish with no hiccups at all. I had been trying to let the property with another agent for 6 months, moved it to Bairstow Eves and lo and behold they found a tenant within a week. Good tenant too.
I was kept informed of all viewings, all ran smoothly. Can recommend BE, will always use them in future as I have several houses in and around Cannock. Kylie was a real godsend and look forward to dealing with BE in future.
Lynn · 5 July 2016
★★★★★ 5/5
GoogleI have to say Harry who initially approached me for a property I was letting elsewhere and kept in contact was very easy to deal with, no pressure, just kept in contact, then once I instructed Harry and then Billy got involved, both Harry and Billy where brilliant! They were understanding and patient with my needs, kept all appointments and never late. I am very pleased with both on them and would not hesitate to recommend them for your letting needs! Thanks guys!
P · 1 June 2022
Agent replied · 1 June 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBilly and Harry were really helpful from start to end. Made the whole process really easy!
Dan · 26 October 2023
Agent replied · 25 November 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSarah arranged my mortgage recently and made what I thought would be a harrowing experience such an easy process.
She got actively involved and communicated with me throughout the whole process. She has her finger on the pulse of all things mortgage related and I cannot recommend her highly enough.
She is a credit to the Company.
Catlover · 22 March 2024
Agent replied · 25 March 2024
Thank you for your 5* review and recommendation Catlover F33Mel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service by Billy and the team.The staff were responsive, helpful and polite.
Thank you so much !
Iman · 1 August 2023
Agent replied · 2 August 2023
Hi Iman, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleBilly was extremely helpful from start to finish, top bloke and top firm!
Charlie · 18 November 2023
Agent replied · 25 November 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience when having to organise repairs and visits to the property. Eilish summerton, and the team, made it easy and stress free. Exactly the kind of service you want when you need it most. Thanks!
Matt · 28 January 2025
Agent replied · 31 January 2025
Thank you for your brilliant 5* review and thank you for your kind words Matt. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent advice and assistance. From the first moment we walked into the agency, we were treated with kindness and courtesy by Kerry and all of her team. The process of selling and buying is arduous, however the assistance given eased our journey through to completion. Gladly we highly recommend this agency.
Alex · 4 June 2024
Agent replied · 6 June 2024
Hi Alex, thank you for your kind words and for recommending Kerry and our team at Bairstow Eves Cannock. We're delighted to hear that we could assist you throughout the selling and buying process. If you ever need further assistance, feel free to reach out to us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent services with Kylie turu-williams
Excellent communication with us …
Danielle · 26 July 2026
★★★★★ 5/5
GoogleBilly is a bundle of joy .very happy very positive he nows his job , very helpful person
5 stars 💛💛💛💛💛 all the way .
You should be very proud of him as an Employer. Excellent service 💛💛💛
Doreen · 4 July 2020
Agent replied
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.
★★★★★ 5/5
GoogleI firstly brought a property through Bairstow eves - The sales team were excellent and kept us informed and updated all the way through. Harry and Billy then did a fantastic job of putting the property on rent. It was my first time renting so they really helped me with everything I needed to know. The property was let within days at the price they had anticipated. They really know the market very well and are so helpful and a pleasure to work with!PositiveResponsiveness, Quality, Professionalism
Sharan · 13 July 2021
Agent replied
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHave rented a property through these for many years, the last couple of years the service has gone downhill. 2 young lads ( Harry and Billy) have taken over from the usual girls.
It would seem that they are trying to make a name for themselves by trying to improve the rental figures. In February this year we were served with a section 21 notice to quit. This came as quite a shock as we were 2 years in to a 3 year contract. I contacted the landlord directly about this, he said that Billy had advised him to get rid of us as Billy could get him more rent from a new tenant.
I wouldn’t trust these lads at all.
I will be paying them a visit very shortly now I have all the evidence .NegativeQuality, Professionalism
Richard · 15 June 2021
Agent replied · 14 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHarry and Billy are outstanding! When I called to inquire about a property they were incredibly kind, professional, knowledgeable and prompt. They helped us secure the property and made it a very smooth process and kept in communication throughout. I would highly recommend Bairstow Eves Cannock. We are very grateful to them:) and to Georgia for the property viewing! Thanks guys!
Sharyn · 31 July 2023
Agent replied · 2 August 2023
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleBilly in branch was friendly, polite and professional with good personal touch and great communication. Thanks Billy.
Rome · 6 March 2023
Agent replied · 4 July 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBilly has been great start to finish, always very approachable & helpful, a credit to your company!
Sarah · 6 March 2023
Agent replied · 1 June 2023
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a house viewing today with a lady called Devon. She was extremely polite and friendly, extremely welcoming and informative. Was happy to answer any questions I had, and just overall great at her job. Highly recommended.
Shavonne · 26 October 2024
Agent replied · 29 October 2024
Hello Shavonne,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Devon provided you with such a positive and informative experience. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleJust finalised renting a property through Bairstow Eves. Devon the agent that helped me though the whole process has been incredible from start to finish. Highly recommend.
Emma · 14 March 2025
Agent replied · 15 March 2025
Thank you Emma for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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