Trusted Agent profile · Camden
★★★★★
913 reviews across 2 platforms
142 West End Lane, London, NW6 1SD, Camden, NW6 1SD
Winkworth's office in Camden, at 142 West End Lane, is rated 3.9 out of 5 across 913 reviews on two platforms, including 47 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Winkworth West Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleBig thank you to Nicole and the team at Winkworth. Very professional on always on hand to respond to queries when needed. Highly recommend.
Dear Gregory Thank you for taking the time to leave Nicole and the team a kind review. We pride ourselves on our professionalism. Thank you for your recommendation. Kind regards Natasha Craig Director
5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
5/5
GoogleI have recently rented my flat using Winkworth West Hampstead. The service I have received from Jack and Nicole was superb. They had found me a suitable tenant at the agreed price quickly and were professional in guiding me through the process. I also really appreciated their human touch and sense of humour, which made my move less stressful. I have already recommended their services to my friends.
Dear Marija Thank you very much for your kind words. We’re delighted to hear that Jack and Nicole provided you with superb service, finding a suitable tenant quickly and guiding you professionally through the process. It’s wonderful to know their personal touch and sense of humour helped make your move less stressful. We truly appreciate your recommendation and are grateful for your trust. Please don’t hesitate to reach out if you need any further assistance in the future. Kind regards Natasha Craig Director
5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
5/5
GoogleWe spoke to four estate agents to sell our flat and Jack at Winkworth was definitely the most pleasant to deal with. He knows the area very well as a life long local. Nicole handled the sale and was very lovely and competent. Fee was reasonable as well.
Dear Daniel, Wow thank you for your wonderful review. What a fantastic comment, I am delighted to read you chose Winkworth over our competitors and we were able to deliver exceptional service. Jack has lived in the area all his life and between him and his team they know West Hampstead and the local area like the back of their hands. We look forward to assisting you in again in the future. Kind regards Natasha, Director
1/5
TrustpilotVery rude agent
Very rude agent, i think their name is Maggie. Was very unhelpful and rude. My mother confirmed the viewing and provided her phone number but the agent failed to even call. Called later and belittled my mother while being snarky.
Good morning, We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?
5/5
TrustpilotDeborah did a great job with the…
Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.
Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotIf you want the best agent, try Nicole!
I wish to extend my utmost appreciation for the outstanding service provided by Nicole during my home purchase. Throughout this intricate process, Nicole has been an invaluable source of expert guidance and support. Whether you are buying, selling or renting a home, her professionalism, unwavering dedication, and commitment to delivering exceptional service are commendable. Nicole's ability to establish a personal connection and genuinely understand clients' needs is truly remarkable. She is a genuine asset to your agency, exemplifying the qualities of a top-tier agent. I would wholeheartedly recommend her. Once again Nicole, thank you!
Thank you so much for your kind words, Sophia. We really appreciate you taking the time out to share your experience with us, and we agree, Nicole is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotExcellent Agents
I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleNicole and Jack were brilliant in selling my son’s flat. They were always available to give advice. The whole process from valuation to photography, brochure and the final sale was handled smoothly. Thank you both.
Dear Naheed, Thank you for your kind review. We’re delighted to hear that Nicole and Jack provided such excellent support throughout the sale of your son’s flat. It’s great to know that every stage, from valuation to photography and the final sale was handled smoothly. We’ll be sure to pass on your thanks to both of them, and we truly appreciate your feedback. Kind reagrds Natasha Craig Director
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit. Despite repeated attempts to obtain an update, communication has been poor and unhelpful. The most concerning aspect is that the agency’s advice has simply been to hire a solicitor in the hope that this might put pressure on the landlord. Rather than actively assisting in resolving the issue, they appear to have shifted the responsibility and cost onto the tenant. A letting agency should act professionally, communicate effectively, and help facilitate a fair and timely resolution of deposit matters. Unfortunately, this has not been my experience. I would advise prospective tenants to think carefully before using this agency.
5/5
TrustpilotAaron was an amazing help
Aaron was an amazing help. As soon as I spoke with him regarding re renting my flat he put me on the right 'track' in regards to everything I needed to do or not to do. The previous tenants left the flat in a real mess and Aaron recommended certain businesses that dealt with many of my concerns ie getting rid of rubbish, where to get an EPC from etc. As soon as the flat was ready to go on the market Aaron was able to muster up fifteen applicants whilst weedling out a few that weren't quite right for my flat. He got me an immediate offer which was a little more than expected which was great. Overall I had a great experience with Winkworth, would definitely use them again and recommend them to anyone that would like to rent out their property.
Thank you so much for your kind words, Juliet. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
2/5
TrustpilotPoor. Data protection ignored, no-show for viewing appointment.
Very friendly contact via email with Abbie Greisman. My explicit request not to use my data for any marketing purposes was simply ignored though. We send agreed on a date for a viewing, for which I received an appointment reminder on 13/07. But nobody showed up at the property, and the error wasn't even acknowledged; Abbie referred to a much earlier email exchange from 09/07 though, suggesting that it was all our fault. Poor.
5/5
TrustpilotA Lettings agent who gives good advice & listens
Ben at Winkworths Clapham gave me good advice from his valuation visit through to finding me a tenant within 2 weeks of going on the market. I achieved close to the rental value advertised in a competitive market & the process was stress free because he listened to my requirements.
We’re delighted to hear you had a 5-star experience at Winkworth Clapham, Monique. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
TrustpilotI cannot recommend Aaron and his team…
I cannot recommend Aaron and his team highly enough - they are first rate, professional, knowledgeable and dependable. Any issues were ironed out quickly and Aaron went above and beyond to find a solution that left tenants, landlord and buyer happy. Aaron is extremely responsive, practical and a delight to deal with. I have dealt with other local agents over the years and Aaron is head and shoulders above the rest. He knows the market inside out and I wouldn't hesitate in renting my property with his team again.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotRecently rented out my flat in Kensal…
Recently rented out my flat in Kensal Green with Winkworth Kensal Rise and am very happy with the service provided by Aaron Priscott and his team, from the initial consultation through to the tenants moving in. They are extremely professional and have a great knowledge of the market. They were able to get over the asking price (which I was definitely sceptical of), and provided me assistance with preparing the flat for renting as required. I would definitely use them again and recommend them to anyone.
Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotPoor experience
This review has taken me a while to write because the experience we had with both Winkworths and the landlords was incredibly disappointing. As tenants, we genuinely felt we were treated very poorly.
Good morning, Thank you for taking the time to leave a review. We were surprised to see this, as our understanding was that we'd parted on good terms following this matter as a landlord deciding not to proceed is out of our control and we remained in contact throughtout and after the rental fell through. As background, the property was originally marketed for sale. When a sale did not proceed, it was let instead, and tenants (yourselves) were found. Some months later, a previous viewer of the property returned with an offer to purchase, which we were legally obliged to put forward, and which the sellers accepted. This meant the letting could not go ahead as planned, which we appreciate was a frustrating outcome. We remained in contact throughout and understand any funds involved were returned in full. We're sorry this experience fell short of your expectations, but we do believe we acted fairly and transparently given the circumstances at the time. If you'd like to discuss this further, please do get in touch directly.
5/5
TrustpilotWinkworth Kensal Rise
I have been a client of Winkworth for many years. I am a landlord. Throughout the time I have been with them. I had no problems renting out my property and the standard of the tenants was always excellent, due to them being thoroughly checked and sourced.The Letting Department is staffed with super professional guys who will always be at the end of the phone for help and advice.A particular shout out to Aaron Priscott, now Letting Director. and Frazer Cook. Thank you guys.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotExtremely Disappointing Service
My experience with Winkworth Fulham has been deeply disappointing. Shortly after moving into a property in mid-October, I discovered that construction noise from the ground floor was unbearable, making it impossible to study or rest. This construction, as confirmed by workers, had started months earlier, yet this critical information was never disclosed to us before signing the tenancy agreement.When I raised this issue, Winkworth not only denied knowledge of the construction but also showed no intention of helping resolve the matter. At a meeting I attended, I was faced with three representatives who seemed solely focused on defending the company’s interests rather than addressing my concerns. The lack of empathy, understanding, and professionalism in handling this situation has been shocking.I cannot recommend Winkworth based on this experience. Transparency and support for tenants are basic expectations, and unfortunately, Winkworth failed on both counts.
5/5
TrustpilotBuy a house from Thomas Syms
I was a first time buyer and a little apprehensive about buying a property. My agent, Thomas Syms, really understood what I was looking for very quickly and was able to suggest some suitable properties. He was also able to suggest some really good properties that were not what I thought I would like but were actually a very pleasant surprise! He has been encouraging and supportive throughout the long process and I was able to complete yesterday. Thomas is approachable and calm and definitely knows his field.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleI recently used Winkworth West Hampstead for my flat purchase. Nicole was absolutely great. She was very patient, responsive, handled issues professionally and was transparent throughout the whole process. A pleasure to work with and I cannot recommend Nicole and Winkworth West Hampstead highly enough!
Dear Natasha, Thank you so much for your wonderful review! We're thrilled to hear that Nicole provided such excellent service and was able to handle all your issues in a professional and transparent manner. I will be sure to pass on your kind words to Nicole and the rest of the team at Winkworth West Hampstead. Thanks again for choosing us! Kind regards Natasha Craig, Director
5/5
TrustpilotReece and Tim of Winkworths Woking have…
Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously. I cannot recommend them highly enough, professional, friendly and above all proactive. Thank you so much
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Tell us what you need and we'll put you in touch. Winkworth West Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
