Trusted Agent profile · Camden
★★★★★
973 reviews across 3 platforms
55 New Oxford Street, West End, WC1A 1BS, Camden, WC1A 1BS
Winkworth's office in Camden, at 55 New Oxford Street, is rated 4.0 out of 5 across 973 reviews on three platforms, including 100 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotGood team at Winkworth Queens Park
Aaron at Winkworth Queens Park has been a fantastic Lettings Director. He is very professional but also very proactive and intuitive. He cares about both the owner and the tenant.I would not hesitate in recommending working with Aaron for your property.Yanick in Finance and Michael in property management also make up a great lettings team.
4/5
TrustpilotRented for 2+ years in Kensal Green
We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.
Thank you so much for taking the time to leave a great rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth letting team are professional…
Winkworth letting team are professional advisors. Fabian helped me to move into a newly renovated house. The property was in perfect condition and the process was pretty easy, thanks to Stanislava. Overall I am very happy about Winkworth and definitely recommend it!
5/5
TrustpilotNothing but praise
We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.
Thank you so much for your kind words, Marthe. We really appreciate you taking the time out to share your experience with us, and we agree, Andrew is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotMy journey to re-let our flat through Winkworth
The staff at Winkworth were highly professional at all levels. Fast to respond to queries, assisted with all logistics needed for a tenancy turnover. Quick to get potential tenants to view. In essence they took all the time consuming heavy lifting aawy from me so was a stress free process, for which I am very grateful and would highly recommend Winkworth as letting agents.
5/5
TrustpilotNishi Shah has been very really helpful…
Nishi Shah has been very really helpful in renewing my tenancy agreement I high recommend the winkworth hendon branch.
5/5
GoogleIt has been an absolute pleasure working with the Winkworth team. From a landlord’s perspective their management and letting has been effortless- Harriet has been valuable and a breeze to deal with.
5/5
TrustpilotHighly recommend
We had a wonderful experience dealing with Aaron and his team at Winkworth Kensal Rise as a first-time landlord and also as tenants. Aaron is professional, knowledgeable, and proficient, and was always prompt and helpful in answering our queries. We would highly recommend him and his team to prospective landlords and tenants.
1/5
TrustpilotBad customer service
hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotAaron and Shaun did a great job renting…
Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotAvoid, Winkworth do not return deposits
I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotExcellent Property Manager - Michael Ferguson
We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!
Thank you so much for taking the time to leave an excellent rating!
1/5
TrustpilotTenants - Don’t Use
I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.
5/5
TrustpilotGreat service from Winkorth Kensal Rise
The team at Winkworth Kensal rise really know the local market and provide an efficient and professional service. They are friendly, responsive and I would definitely recommend them. Gurdeep, Raphael and the team worked really hard to make the sale of my flat as smooth and stress-free as possible. Thank you!
5/5
TrustpilotWinkworth are the best in the area
Aaron at Winkworth went above and beyond to ensure a seamless letting process for my home in Kensal. He was always quick to respond and a great knowledge of all the local tradespeople I needed to engage to let my home. I chose this agency as they are the most respected in the area and was not disappointed. I would highly recommend.
5/5
TrustpilotI have let a flat through Winkworth in Kensal Rise
I have let a flat through Winkworth in Kensal Rise for many years now and they have recently re-let it for me after the last tenancy ended. I have always received a very professional, efficient and friendly service from them and I would have no hesitation in recommending them to anyone seeking to let a property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotGreat experience with Winkworth
Great experience with Winkworth! Ryan was brilliant with communicating and organising our move.Would highly recommend
1/5
TrustpilotThey did not show up
We booked an appointment to view a property, and they did not show up. We arrived at the agreed location at the exact time, tried to call them on the phone, no answer.According to the current tenants, who were kind enough to let us in, explained that the agent just left a few minutes before the appointment.The agent did not call us back later, nor replying to our email.
Hi Viktor, We're sorry to hear of this happening as we pride ourselves on our excellent customer service. Please get in touch with us at: clientrelations@winkworth.co.uk in order that we can talk further.
5/5
GoogleA brilliant letting and managing team. We have worked with Harriet and Winkworths for quite a few years and the service has been consistently great . Thank you
5/5
TrustpilotThank you!
Guy and John have been fantastic throughout the process and kept the whole chain from collapsing. They are helpful and friendly and made the experience much less stressful than it could have been!
5/5
TrustpilotAaron is great
Aaron is great. I have used this branch for many years and they have been excellent.
5/5
TrustpilotMarika was exceptionally helpful with…
Marika was exceptionally helpful with our entire move
Thank you for the review Isaac!
5/5
TrustpilotWInkworth's were excellent in…
WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWe highly recommend Winkworth.
We felt Winkworth appreciated our property. The photos were beautifully taken, and we were given good advice regarding marketing. When we received an offer for our house (it happened very quickly), they helped by communicating clearly between buyer and seller whenever necessary which made the process considerably less stressful than it could have been. Everyone we spoke to was highly efficient and supportive throughout.
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