Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Aziz · 19 November 2020
Agent replied · 27 October 2024
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
★★★★★ 2/5
TrustpilotUnprofessional and disengaged
I bought a flat with Winkworth and decided to try to sell my property through them a few months ago. They seemed quite engaged, up to the stage where I actually signed the sole agent agreement. The timelines they gave me for listing it were not met and clearly just a lie. The one paragraph description of the flat they wrote was laughable - it didn't in any way describe my flat (highlighting aspects such as hard wood flooring and Nest which I do NOT have) and was full of typos - clearly something pulled together in less than 5 minutes. The initial brochure included only pictures of the living room until I called this out. Once on the market, there was basically no interaction at all, no feedback on any viewing, nothing at all. I asked them to remove the listing 2 weeks ago and even that seems like an unmanageable task. I'm waiting until the agreement expires to re-list with someone more professional.
Jasmine · 5 November 2020
Agent replied · 27 October 2024
Hello Jasmine, It’s really disappointing to hear about your experience here. We take feedback extremely seriously and are keen to find out what happened here. Please get in touch with us at clientrelations@winkworth.co.uk in order that we can investigate further for you.
★★★★★ 5/5
GoogleHarriet in rentals was excellent, professional, proactive and an absolute pleasure to deal. We got the property we wanted which wouldn't have happened if Harriet hadn't been so on the ball. Thank you and I hope we work together again soon. In general I highly recommend this office, having dealt with Natasha in Rentals and Rod in Sales - all excellent at their jobs, a really first class service.
Sam · 25 October 2018
★★★★★ 5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
ReviewerName · 24 July 2023
★★★★★ 1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
CP · 22 March 2024
★★★★★ 1/5
TrustpilotWinkworth leigh on sea
Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.
Walker · 24 July 2020
Agent replied · 27 October 2024
Hi Walker, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
★★★★★ 1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
A · 10 July 2020
Agent replied · 27 October 2024
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
★★★★★ 5/5
GoogleThanks for Jamie Barry’s professional services, we’re able to rent a nice apartment last November. Jamie has been very sincere & helpful. He responded promptly and efficiently to our lease enquiries. I would strongly recommend Jamie as your agent when you are working on any properties search in this area.
Y · 24 October 2022
★★★★★ 5/5
TrustpilotLinda, Winkworth, Poringland
My contact with,Winkworth Poringland, is Linda Jackson. Linda always is professional in her work, giving confidence that I have chosen the right letting agents. She also gives clear and patient instructions with any queries I may have concerning my rental property.
Andrew · 4 September 2025
★★★★★ 5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Fatima · 28 June 2021
Agent replied · 27 October 2024
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
★★★★★ 5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
N · 13 June 2024
★★★★★ 1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
Yohan · 17 November 2023
Agent replied · 27 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Chris · 29 June 2022
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
Angus · 9 July 2023
★★★★★ 5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
Barbara · 7 May 2021
★★★★★ 5/5
TrustpilotSale of property
Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.
Harold · 16 November 2022
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future
★★★★★ 5/5
TrustpilotExcellent lettings service
Alina and her team have been very helpful in finding suitable, high quality tenants for my private rental house.
Susie · 13 April 2022
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 3/5
TrustpilotTighten your ship
Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.
Mh · 4 April 2024
Agent replied · 27 October 2024
Good morning, At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
★★★★★ 5/5
TrustpilotReally good selling experience
Really good selling experience. Clear communication from Thomas and team from start to finish.
Kieran · 11 November 2022
Agent replied · 27 October 2024
Thank you for your review, Kieran!
★★★★★ 5/5
TrustpilotVery helpful and responsive
Nasir Uddin from the Winkworth Clapton Branch was incredibly helpful throughout the process, and was instrumental to helping me secure an offer.
Victoire · 5 July 2024
★★★★★ 5/5
TrustpilotResponsive and solution-orientated
I found the staff at Winkworth to be responsive and solution-orientated. I had a specific requirements when looking for a rental in the Kensal Rise area and Winkworth did their utmost to accommodate. They were also quick in responding to my questions and pleasant throughout. Thank you Frazer, Stacy, Michael and Aaron!
Priscilla · 1 February 2022
★★★★★ 5/5
GoogleAdrian Philpott and Rod Heffernan were our agents in a tricky and protracted home sale, and both should have 5 stars for honesty and persistence with buyers. They didn't over-promise, but when it got tough going keeping the whole deal together, they worked hard and delivered.
Peter · 24 October 2022
★★★★★ 5/5
TrustpilotShaun and Aaron took the best part of a…
Shaun and Aaron took the best part of a year trying to find our ideal home, their patience never wavered and they ended up negotiating us all into the most wonderful property that suited not just us but our landlords. I really can’t thank them enough and will be forever grateful x
Hannah · 29 August 2023
Agent replied · 27 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotGood team at Winkworth Queens Park
Aaron at Winkworth Queens Park has been a fantastic Lettings Director. He is very professional but also very proactive and intuitive. He cares about both the owner and the tenant.I would not hesitate in recommending working with Aaron for your property.Yanick in Finance and Michael in property management also make up a great lettings team.
Suki · 24 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
