Trusted Agent profile · Camden
★★★★★
2,127 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,127 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,945
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor Services and non professionals
It is a nightmare dealing with them. I have chased them many times for the deposit and they just ignore my phone calls preventing me of getting the money. They see the phone number, don't hang up and when i call them from a different mobile number they were magically on the call! They are not helpful, they do not serve the customers and are not reliable. Also, the management is very poor.
5/5
TrustpilotJessica H. A must for Martyn Gerrard
Jessica makes contract renewals so much easier. Definitely a plus when you barely have time to organise yourself. An asset to this company!
Dear Rafaela. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotExcellent service!
Antony from barnet gave me a great viewing on a flat. He was informative and full of charisma!great agent
Dear Nur, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
1/5
Googlebe cautious they remove reviews!!! made a huge complaint about Anthony Spittle to their head office.
Dear Charley Lousie. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. If you would like to take this further, please contact us on HO@martyngerrard.co.uk and we would be happy to assist. We would also like to point out that Google does not allow any UK business to 'remove' reviews, all reviews are permanent.
5/5
TrustpilotFatmir from the Woodside Park branch…
Fatmir from the Woodside Park branch has been an amazing guy from the moment we met him. He was always responsive, helpful, honest and very communicative. He made the entire buying process so smooth. I appreciate his help and recommend to anyone.
1/5
TrustpilotBe very careful what you are signing to
We agreed a commission rate with the agent but when the contract came through they had added VAT to the figure which is against consumer protection laws.When we complained they corrected this but then changed the contract term without informing us of the change.My advice is be very careful of this company as you can't trust they are acting fairly.
5/5
TrustpilotThank you Arzu
Thank you Arzu for your help in our property search.
5/5
TrustpilotNadia was responsive and very helpful
Nadia was responsive and very helpful. A pleasure to deal with.
5/5
TrustpilotThank you Jessica
Jessica is an excellent consultant and does a great job getting all the issues with renewals in order.
5/5
GoogleMark was fantastic and managed to find us the right buyer, negotiating and communicating effectively to make the process as stress free as it could be!
1/5
Trustpilothorrible company
horrible company. never work with lee. so unprofessional. replies instantly to get your money then vanishes. lol disgrace
Dear Simple Jonas. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. Lee has worked at Martyn Gerrard for a number of years and has a fantastic reputation amongst his clients and fellow colleagues, so it is surprising to see your negative review. Perhaps if you can provide some supporting evidence to your claim we can investigate further, or contact us on ho@martyngerrard.co.uk we would be happy to assist.
5/5
TrustpilotShuhan helped us with our property…
Shuhan helped us with our property sale! Thank you for all your help and support throughout the process.
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
TrustpilotBig thumbs up
Zoe was super helpful and a pleasure to deal with throughout our renewals process. Cheers!
5/5
TrustpilotDeclan was great to deal with
Declan was great to deal with. A very good experience
5/5
Trustpilotgreat viewing with Denis
It was a great experience to work with Denis. The viewing was organised more than well. The agent talked about a property all the details and presented a flat as well as it was possible. Good job! Thanks a lot!
4/5
TrustpilotThe team at crouch end have helped me…
The team at crouch end have helped me find a perfect flat and have been very polite, especially Alban and Mohammed
5/5
TrustpilotHossein is the best ,very professional…
Hossein is the best ,very professional and very helpful during the whole procedure
5/5
TrustpilotGin was very helpful and accommodating…
Gin was very helpful and accommodating and helped us greatly through completing the tenancy agreement procedure.
5/5
TrustpilotThe team were super friendly and…
The team were super friendly and helpful.What we really liked was how knowledgeable everyone was about the properties as were shown round.
Dear Louise. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck with your move!
1/5
TrustpilotLied to us and didn’t stick to our…
Lied to us and didn’t stick to our agreement. They took over 10 days to answer our calls. Terrible contact and estate agent
Dear Akbar, Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. If you would like to take this further, please contact us at ho@martyngerrard.co.uk we would be happy to assist
5/5
TrustpilotShort term rental
Daniel has worked tirelessly to find me a tenant to look after my flat while I go away on sabbatical. As a short term let, this was no easy task, but with Daniel’s help I was in good hands and felt reassured throughout the process.
5/5
GoogleMartin was very helpful when managing our house purchase - fair, responsive and honest throughout. Would recommend
5/5
TrustpilotFantastic Experience
Overall they were fantastic. I worked closely with Shuhan Ali who was very helpful. He communicated with me daily, I was always up to speed and he was very kind. He worked tirelessly to find a buyer and once we did, he made sure I was always updated and guided me throughout the process. I am very pleased.
5/5
TrustpilotVery impressed with the professionalism…
Very impressed with the professionalism of the new homes department lead by Saad Saleem.Great presentation and makes a great effort to market the properties to the fullest .
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