Trusted Agent profile · Camden
Verified
★★★★★
2,022 reviews across 3 platforms
38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 38 England's Lane, is rated 4.4 out of 5 across 2,022 reviews on three platforms, including 408 Google reviews rated 4.8.
408
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
1,595
Reviews on Trustpilot
Business-wide
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Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleFinding a new flat has never been easier. Dillon was my main contact at KFH and the customer contact with him was great. He is very professional, customer oriented and efficient. He organised my move perfectly and answered every question I had. I completely recommend KFH Team and Dillon in the real estate world.
3/5
TrustpilotKaren Rawlings of Surrey Quay has been…
Karen Rawlings of Surrey Quay has been excellent including helping sort various tenancy difficulties. But much else about KFH is less good - little action,confusing depts. Little help.
5/5
Trustpilotexcellent mortgage broker service
Lucas was brilliant as my mortgage advisor, he was always on hand via email or phone for queries, and he was really transparent with feedback, information and requirements.
5/5
TrustpilotIt was a very nice experience with this…
It was a very nice experience with this company specially with one of the employees there he’s name is Peter.He was working hard to help to find a flat with a good quality and good price.Thank you Peter and your team.Hisham
5/5
GoogleJake and his team were an absolute pleasure to work with during these difficult times. He has worked extremely hard for the sale of the flat and as a team they kept me up to date throughout the whole process. This made the process less …
5/5
TrustpilotSawan was a huge help
Sawan was a huge help, knowledgeable and experienced, with excellent advice throughout. He was patient and good-humoured and made what can be a daunting process smooth and easy to understand.
5/5
GoogleI recently sold my 2 bedroom flat through KFH in Belsize Park. I was happy with entire process from initial valuations through to a successful sale managed expertly by the sales team. Particular mention to Zurenu for her patience and …
5/5
TrustpilotSolid Mortgage Brokers
I worked with Lucas Matta at KFH Finance who was fantastic in supporting my application! Great attention to detail and really responsive.
5/5
TrustpilotOmar was very professional & helpful in…
Omar was very professional & helpful in assisting me finding a rental property. He made the process less stressful by explaining everything clearly, & assured all was well when I moved in. Fantastic customer service & would recommend this branch.
5/5
TrustpilotDimitri was wonderful
Dimitri was wonderful! He helped us through the whole process and made it stress-free and enjoyable. We could not be happier with our experience.
5/5
TrustpilotLucas was great
Would recommend Lucas' mortgage advice. He helped me through the process - very professional, helpful, and drove the sale through as quickly as he could.
1/5
TrustpilotAgreed an apoitment and they simply did…
Agreed an apoitment and they simply did NOT turn up very dissapointing
5/5
TrustpilotGreat service from Sawan
Great service from Sawan Sawan was absolutely brilliant at helping me through the remortgaging process & made the whole process significantly less daunting in the current economic climate! I'm thrilled with the deal I've been able to secure, and would highly recommend his services.
5/5
TrustpilotVery Professional
Very efficient Very thoroughVery well organised Knowledgeable staffHead of Lettings, Laura Timmings at the Holland Park Branch (moving soon to Notting Hill pemises) found us a very good tenant and executed all the necessary steps in a timely manner- a very professional approach and always available on the phone for any queries or issues that need sorting.Will always reply to messages left.Very good service overall and always finds quality tenants Dines Shah
5/5
GoogleWas really happy with the service here provided by Randall. He was so helpful in helping secure a flat to rent - extremely quick and clear in communication and overall just a really nice and friendly guy. Would definitely recommend to anyone looking to rent/buy in the area. Appreciate all the help!
2/5
TrustpilotI feel a bit bullied into completing…
I feel a bit bullied into completing this evaluation and would rather not have completed it. Our experience of KFH was very mixed and I doubt if we would recommend them. You overpriced our house by over £100,000 at the start of the selling process. Thereafter it was quite difficult to get up to date information about how the house was faring. But individual members of staff were friendly.
5/5
GoogleKFH and in particular the estate agent Randell were amazing, helping myself through a few obstacles but always willing to help, very professional and highly recommended, Very good establishment
5/5
TrustpilotKFH - mortgage services - top notch
We used KFH for our mortgage and this year re-mortgage. We worked with Med Moroglu and Heather Froment Jones and they have been a fantastic team: pro-active, responsive, super helpful and polite. We will def reach out to them in the future.
5/5
GoogleI worked with Fergus Ryan recently to find a property to let. Fergus was professional, listened to my requirements, responsive to my queries and requests, and promptly communicated as agent between the landlord and myself. Fergus was a …
Thank you very much for your kind words. If you need any help in the future please do not hesitate to ask. KFH Belsize Park
5/5
TrustpilotLaura and team in west wickham were…
Laura and team in west wickham were fabulous. They were very prompt and efficient in communication and very friendly too . Thank you very much
1/5
TrustpilotTerrible service over many years
Terrible service over many years. I let out two properties through them - one of them was recently up for renewal so I’ve gone elsewhere. The service has been bad for years. For the last 12 months my tenants only contact me as they’ve given up hearing back from the KFH team in a reasonable time. This is despite me paying for the management service. They’ve still managed to mess up the end of this particular tenancy by asking the utility companies to close the accounts. This is despite the accounts being in my name and do not need closing. They made the same mistake a year ago and it took weeks to sort (with little to no assistance from them).
5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
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