Trusted Agent profile · Camden
★★★★★
947 reviews across 2 platforms
223 West End Lane, London, NW6 1XJ, Camden, NW6 1XJ
Hunters's office in Camden, at 223 West End Lane, is rated 3.1 out of 5 across 947 reviews on two platforms, including 326 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hunters West Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleChelsea at her team were rapid with their responses to my queries - efficient and helpful. This is rare for housing agencies and I'm very impressed with this. Especially when considering the volume they are dealing with across NW London.
Dear George, Thank you for the great review, we are glad that you were happy with the service that you received from the team. Kind Regards Hunters Team
1/5
TrustpilotAbsolutely awful service from the…
Absolutely awful service from the Rugeley branch, had a viewing cancelled, my husband had to chase for next viewing only to be told the viewings were full and basically tough luck!! Then got a call to arrange a viewing, which we thought, ok let's go.... Only to show up and no one there.Rang the branch to be told they was viewing all morning so will call the lady who was doing the viewing.The nice young lady has to come back to us to tell us it was cancelled again and we should have received an email, which we never!The communication was truly awful, no follow up calls at all, absolutely dreadful Cust service...... Avoid!!!!!
1/5
TrustpilotNot interested in their customers
Two weeks into owning this house it's clear there are several long-standing issues and that it hasn't been maintained by Hunters who you'd hope would have done some checks in the 6 months I was waiting to be allowed to move in. As of this morning the locking mechanism in the front door has broken (something like the 6th time I've been in and out) and they tell me it's not their responsibility. Basically another lot of people when buying a house who want a big fee but actually do very little. Missing a day of work for this.
1/5
TrustpilotHunters dartford had a property for…
Hunters dartford had a property for sale I was very interested in, I sent an enquiry and when my husband called to try book a viewing he was met by a very rude individual who told him they aren’t accepting anymore viewings! I then received an email questionnaire that I replied to and sent back to then get another email to say they sent the wrong one and could I fill out another… which I did… I still haven’t heard and now the property is off the market by the looks, I have emailed twice to find out what’s going on to get no replies and have calls go straight to voicemail! Will never use this company! Awful customer service
5/5
GoogleGreat agency! Agent Mike Maslisz help me find wonderful flat! Mike was very helpful and professional. 100% recommended
5/5
GoogleGood service provided by Hunters in relation to my tenancy process. Alfonso was professional and responsive from the start and Cory helped us through a few challenges along the way. They definitely work to a higher standard than most agencies out there.PositiveResponsiveness, Professionalism
5/5
TrustpilotHunters, Buntingford Herts
Having recently dealt with Peter at Hunters in Buntingford Herts, I can not recommend them enough, very professional and kept on top of the sales process on our behalf always answered the phone, returned calls and was on hand for friendly advice relating to the sale
5/5
GoogleIgli got me the best property possible! very understanding and friendly, also worked late night for us! I highly recommend going through him. Very grateful !! xx
4/5
TrustpilotJames Czibor is always personable
James Czibor is always personable, approachable and responsive in communicating.
4/5
GoogleThe whole Hunters team is extremely competent and always available to support their tenant - but Chelsea is one of their best employee. Always replying quickly to emails and always try to be very helpful!
5/5
TrustpilotI would like to take the time to thank…
I would like to take the time to thank all the castleford team, especially Hollie, who went above and beyond in helping me sell my house. Many thanks to all.
5/5
GoogleJaison was responsive and accommodating in enabling us to see the property at short notice. During negotiations he was fair and professional, and post agreement he helped us complete in less than 2 weeks, answering any questions promptly and fully. We were very happy with the service overall and would gladly use them again.
1/5
TrustpilotHunters Leigh, Do not use this estate agent. Blatant Liars
Mark Littlewood from Hunters Estate Agent what a salesman! Firstly, he will overprice your house, ours was overpriced by 75K in comparison to other estate agents, he will tell you he can sell your house and get the most for it. He will tell you he has a waitlist of people waiting for houses in your sought-after area, that he has a list of potential cash and Chinese buyers and that he will take drone shots of your home and have open days to get people through your door. He will tell you his sales fee like you’re getting a fabulous deal (but don’t tell anyone any other vendors you may be having in to value) its 1% by the way and the same as everyone else. He will tell you if you need to take your house off the market it’s not a problem.We questioned the overpriced valuation, but he seemed like a genuine since guy, driven to sell your home. How wrong we were. His office said he knew what he was talking about. So, we went with them, and the overpriced valuation, got no interest, so it was suggested we reduce it. First mistake.We agreed that Hunter could market our home but after not hearing from them days after the initial visit, it seems they lost our contact details.We never received any contract, so we chased that up, seems they had lost our email address too. The contract came with most costs blank and at the end of the cooling off period, so it was never signed as by this point, we were starting to regret using Hunters.Viewings seem to be done by yourself outside of office hours and even if it’s just outside the office hours. One viewing was requested for 9am, bearing in mind most people are at work, this seemed to be an issue for Hunters, even though they had at least 4 staff in their office when we went in, we were told they had no staff to attend eventually they reluctantly attended when they were told either attend or no viewing as we are working.Our first viewing openly admitted they had only come for a nosey as they were in the office putting their house up for sale when ours was being posted and came for a nosey to see what an overpriced 400k could by them.The only two other viewings were time wasters, wanted more rooms downstairs, done by us, as Hunters could not attend and clearly Hunters do not check that the houses offered and viewed fit their potential buyers’ criteria.It was questioned where the long list of people wanting our sort after area, cash buyers and Chinese buyers were, because after a few weeks from the property being listed there had been no sign. They are on holiday was the response, what all of them? All at the same time?After being approached by another home selling company, and after by this point being clearly fed lies from the start and seen nothing productive from Hunters, we decided to take our house off the market and try another. Regrettably they too fed us the same BS and their promise to sell our home in 4 weeks never materialised and the house remains unsold. There should be a code of conduct for these cowboy estate agents, clearly mis-selling people!When we approached Hunters and requested, we take off the market with them because we wanted to use another estate agent Mark Littlewood then became hostile and threw various threats at us. He then raised an invoice with charges more than his contract stated for taking the house off sale with them, and then lied stating we had sold our house when we questioned this afterwards. We had openly said we needed to pay what the estate agent was due for the work they had done, but it did not reflect their contract and as we were backed into a corner and had made commitments for another property abroad, we had no option to pay his overpriced invoice.Incidentally since then speaking to other people who had used Hunters, they had had the same issue, but fortunately had solicitors in the family who rejected their demands due to not listing the charges in full. Think long and hard before using Hunters, check their contract in your cooling off period, and don’t believe a word of Mark Littlewoods sales pitch, its just to get you sucked in. He offers you everything, delivers nothing.
5/5
GoogleExcellent service by Gideon, Jaison and the team at Hunters. We have just completed on our first property in West Hampstead and Hunters couldn't have been more helpful, proactively assisting us to ensure that the purchase went smoothly and swiftly - we managed to complete in 5 weeks! Thanks for all your help.
5/5
GoogleWe had a great experience with Matteo and the Hunters team. Matteo was knowledgeable and super helpful in helping find a flat. Any question or concern we had was met with professionalism making it a smooth and easy process. Thank you Matteo!PositiveProfessionalism
5/5
TrustpilotSale of Mums House
Thank you so much to the team at Leigh kept me informed at all times and made took a lot of stress away I would reccommend to everyone. Went over and above to help Once again thank you to everyone
5/5
TrustpilotHunters in Wallasey were great…
Hunters in Wallasey were great throughout my purchase and I couldn’t thank them enough. Amy was fantastic and was available to discuss the progress of the purchase from start to finish. Very friendly and professional which is a great combination for any business.
5/5
GoogleBooked in for a viewing at a property recently and had an all around great experience with Gabe. His knowledge of the property and area was very helpful and he has since been very helpful in any follow ups. Best estate agent experience I’ve had…and I have had quite a few!
1/5
TrustpilotMy friend partner got robbed by this…
My friend partner got robbed by this company man called Matthew said in words that youve been accepted for a property asked for £160 for an holders fee which she payed made out that the house is getting done up for her house be read middle of January phoned her a week later said she not getting property because ccj and you can't have your money back because it pays for the ccj how can you ask for weeks rent for an holding fee too take the house off the list he made out at start she got the house and it be ready middle January and to say ur not paying the lady back the holding fee back i am discusted at this place right before Christmas horrible people and customer service with the crisis were all in now too
5/5
GoogleThe best agency I have had in London! They have helped my friends and I to find an incredible flat. All the agents are incredibly kind and helpful, especially Alfonso. Would highly recommend!
5/5
TrustpilotI have to say wow I have been a…
I have to say wow I have been a landlord of hunters little sutton for over four years and they manage several properties for me. They have just found me a tenant in record time as one of my tenants is moving out. We'll done Gary, Lynn and Lauren who have been amazing in keeping me up dated every step of the way. Nothing is too much trouble
5/5
TrustpilotA professional an proactive Estate agent
We had problems with our initial Estate Agent who had no motivation. We were proactively approached by a Hunters agent in person and we took a chanceWithin a few days we had viewings and an acceptable offer but due to the tardiness of the first Estate agent and the tie in to their cancellation policy we lost the house we had made an offer on. We had to take our house off the market which was also due to financial restraints.Hunters very understanding. So impressed how hard they worked for us. Notably Stephen their negotiator who worked so hard. Credit to Teddy on the initiative to introduce us. Definitely would use them again
5/5
TrustpilotI would highly recommend it and would…
I would highly recommend it and would use it again. Ashraf Esat and his team are professional and trustworthy. My experience with Hunters dewsbury after two years is really nice, they keep it simple and professional.Thank you very much to all of you!
5/5
GoogleHaving had several bad experiences with London property agents in the past, Hunters was a welcome change. They: - Proactively found and suggested a property that fit our (pretty specific) criteria - rather than bombarding us with properties that clearly didn't suit us, as most agents do; and - Were easy to work with on all the details - were responsive, reasonable, solution-oriented, trustworthy, and no-pressure Alfonso Capogna in particular is a star - ask for him if you can!
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Tell us what you need and we'll put you in touch. Hunters West Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
