Hamptons West Hampstead Sales reviews in Camden

★★★★★ 5/5

Google

Ed & Sam were an absolute pleasure to work with from start to finish. They had a good sales strategy for my property and delivered an excellent outcome, which exceeded my expectations. It wasn’t the easiest process, for reasons outside of their control, but Ed & Sam remained positive and proactive throughout. They got several offers, very quickly and managed the process fantastically through to completion. They’re approachable, knowledgeable and super responsive - they always kept me updated and constantly chased solicitors on both sides to get it over the line. I would, without a doubt, recommend them to anyone.

Rosemary · 24 October 2023

★★★★★ 5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

★★★★★ 5/5

Trustpilot

Brilliant Service Throughout

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

Dodd · 17 April 2026

★★★★★ 5/5

Google

The team at Hamptons West Hampstead were wonderful from start to finish, bending over backwards to help me sell my flat. I felt like we faced the challenges of a very tricky market together and, in the end, we triumphed. Highly recommend.

Marcus · 16 April 2026

★★★★★ 5/5

Google

From viewing to a quick completion, the service from Hampton's in West End Lane was wonderful. Mark Guljarani kept in touch at all times and ensured that both the seller and I had a smooth sale. I would highly recommend.

Rosie · 10 July 2025

★★★★★ 5/5

Google

Actually we were quite anxious as our Airbnb stay would end soon. We asked for a few viewings and Hamptons team reacted promptly. They showed us a few flats and the renting process was so smooth. Heartfelt thanks to Verity. As we are new here, she explained the procedures to us in detail, even let us do some measurements after the previous tenant has moved out. Her high efficiency also impressed us very much. Highly recommended.

Cm · 27 November 2023

★★★★★ 1/5

Trustpilot

Sold a house through Hamptons…

Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .

Sally · 8 July 2023

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Google

Sam was my rock throughout. Without his support I would never complete both transactions - sale and purchase. He kept me informed and he tolerated my anxieties. Thank you from the bottom of my heart.

Breda · 26 July 2025

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026

★★★★★ 5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

★★★★★ 5/5

Google

Current status: buyer, offer accepted. Christina Tacticos has been absolutely incredible. Had some painful experiences with estate agents in the past (not Hamptons) and from the get-go Christina was fantastic. She’s kept us all perfectly informed and up to date with my purchase the whole time, and was incredibly thoughtful and considerate during a period of tense uncertainty. I’ve been so impressed by her care, speed, and professionalism - it’s been quite literally life changing.

Maria · 24 October 2023

★★★★★ 5/5

Trustpilot

Property Well Managed

Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.

Sue · 13 August 2026

★★★★★ 5/5

Google

We worked with Laney Manu for the purchase of our new house. We cannot recommend her highly enough: we were so impressed by her communication, efficiency, patience and understanding, every step of the way. It made the experience of moving smooth and straight forward and we will always be grateful! Highly recommend.

Jess · 25 November 2024

★★★★★ 5/5

Trustpilot

Quality of Service

Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated

Client · 9 October 2026

★★★★★ 5/5

Google

We arrived from Australia and were needing to locate a flat straight away. We messaged Verity from Hamptons Estate and Lettings Agent in West Hampstead to help us locate a flat. Verity was very prompt in her responses and was genuinely happy to take the time to locate the perfect property. I would 100% deal with Verity as she has your best interest at heart.Thank you Verity!!!

Katie · 25 February 2024

★★★★★ 5/5

Google

We worked with Laney Manu for the purchase of our new house. We cannot recommend her highly enough: we were so impressed by her communication, efficiency, patience and understanding, every step of the way. It made the experience of moving smooth and straight forward and we will always be grateful! Highly recommend.

Jessica · 8 November 2024

★★★★★ 5/5

Google

Mark Gulrajani is a fantastic agent. We saw 35 different properties through roughly 25 different agents and Mark was …

Mark · 16 November 2025

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 4/5

Trustpilot

Mya is a great property manager

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Wong · 8 April 2026

★★★★★ 1/5

Trustpilot

I have had my property on the market…

I have had my property on the market for 9 weeks with Stanmore Hamptons I have had one phone call from them to arrange a viewing and one phone call to find out what the service charge covers. Apart from that I have had no more viewings and no contact from anyone in the Hamptons office. I now want to end the 12 week contract with them and they are telling me as a goodwill gesture they will let me out of the contract in 21 days rather than 28 days!!!. I would highly recommend you not to use them as they are useless and they try to tell me they have kept in contact with me. What a joke!!!

Miss · 26 April 2026

★★★★★ 5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

★★★★★ 5/5

Trustpilot

Review for Hamptons Property Management and Our Exceptional Property Manager, Shahena

We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!

Razvan · 23 November 2024

★★★★★ 1/5

Trustpilot

Words can’t describe how terrible the Hamptons experience was

Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…

Unknown · 1 December 2022