Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPatryk from Hamptons Windsor has been great
Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work
Benn · 30 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback.
Thank you again.
★★★★★ 5/5
GoogleI recently just completed on a flat in the area and it was seamless. Mark was absolutely fabulous, the communication between himself, the seller and I was top notch. He made sure the best interests of all parties was at the top of his agenda! However, more importantly he is a very genuine individual, not pushy and a delight to deal with.
Thank you!
Sam
Sam · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words, Sam! We are thrilled to hear that you had a seamless and positive experience with Mark as your agent. We pride ourselves on putting our clients' best interests first and providing excellent communication. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience.
We'll make sure your feedback is passed on to him, as I know he'll really appreciate it.
Thank you again for your continued support and for sharing your experience with us.
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free.
I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated.
Thank you again for your feedback and for sharing your experience with us.
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotPatryk is our Property Manager
Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.
Chris · 24 May 2026
Agent replied · 24 June 2026
Thank you for your excellent review.
We are very grateful for your feedback and delighted to hear that you had a positive experience with our team. Receiving comments such as yours is always encouraging and serves as a great recognition of the hard work and dedication of our colleagues.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Thank you once again for your kind words.
★★★★★ 5/5
TrustpilotStress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
M · 9 October 2026
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotHamptons Kingston upon Thames
Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.
DjD · 25 June 2026
Agent replied · 24 September 2026
Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received.
I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds.
If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk
Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.
★★★★★ 4/5
TrustpilotHamptons International a safe choice
Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.
Noe · 18 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed.
A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition.
Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotMandy Dorta, Hamptons, Marlborough
Mandy Dorta, at Hamptons, Marlborough, does a fantastic job of managing my property for me. She is always attentive, responds virtually immediately to requests, organises remedial work and sub-contractors very efficiently, providing alternative options where relevant, and calls me if there are any immediate problems to discuss. She provides a truly personalised service and gives me confidence that my property is being managed effectively.
Mark · 29 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience with Mandy and the service she provides.
Mandy takes great pride in looking after her landlords and ensuring they feel informed, supported and confident that their property is in safe hands. It's lovely to hear that her approach have made such a positive difference for you.
Thank you again for your recommendation and for trusting Hamptons with the management of your property.
★★★★★ 1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
Sim · 24 May 2026
Agent replied · 24 June 2026
Thank you for sharing your feedback with us.
We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience.
If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch.
Thank you for bringing this matter to our attention.
★★★★★ 5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
Ailish · 15 May 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback.
We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved.
Thank you for taking the time to share your experience. We truly value your feedback and your support.
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotDanish is always supportive to me.
Danish is always supportive to me.
Thank you very much!
Gaku · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities.
Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish.
Thank you again for your support and for choosing Hamptons.
★★★★★ 1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
Krupa · 7 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review. Providing excellent customer service is extremely important to us, and we are sorry to learn that your experience did not meet your expectations. We would appreciate the opportunity to look into the concerns you have raised. Please contact customercare@hamptons.co.uk with your details, and a member of our Customer Care team will be happy to investigate. Thank you again for your feedback.
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotPatryk has been our property manager…
Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.
Dan · 27 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave such positive feedback.
We are thrilled to hear that you were pleased with the service you received. Delivering excellent customer experiences is at the heart of what we do, so it is wonderful to know that our team met your expectations.
We truly appreciate your comments and will ensure they are shared with the colleagues involved.
Thank you again for your review and for placing your trust in Hamptons.
★★★★★ 5/5
GoogleWe were shown around properties in West Hampstead. Very professional, knew all of the details of the property that were quite obscure and also remembered small important details. For example I mentioned my girlfriend liked pink houses and he had pointed out all the pink houses on the street within view. He also went above and beyond discovering safety data of the local area. In the end we bought somewhere with a different estate agency, but if I could, I would sub in Dan to help get us across the line. 10/10
Joseph · 10 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had such a great experience with our team. It's our priority to provide thorough and attentive service to all of our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBest agents around, and I've used a lot of them. Unlike the usual suspects they don't try to pressure or manipulate you. They're just calm, personable and professional. Mark Gulrajani is really reliable and straightforward.
Sam · 16 March 2026
Agent replied · 16 April 2026
Thank you for the amazing review! Our team at takes pride in providing a personalized and trustworthy experience for all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have nothing but great things to say about Laney at Hamptons . She delivered excellent service when we sold our long standing family home. She understood the need to execute on both the business and personal sides of this transaction. Her communication was really good. We had a long and complex chain and she directly engaged across all the agencies involved, to ensure we knew exactly what was going on and to land the closures at the agreed date. Hamptons gave us reliable and accurate information on pricing and our expectations were delivered. Thank you Laney.
Nick · 4 November 2024
Agent replied · 11 November 2024
Thank you for the great feedback Nick. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Lettings Agent West Hampstead was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotFabulous experience - thank you to our Property Manager!
We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!
Flora · 28 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support.
I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition.
We wish you all the best in your new home and hope you continue to enjoy your tenancy with us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.