Dexters West Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

Lied and mislead

When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.

Ewan · 21 September 2023

★★★★★ 5/5

Trustpilot

Recently used the Battersea branch to…

Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!

Lottie · 30 May 2022

★★★★★ 5/5

Trustpilot

I received an amazing service

I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.

Jose · 27 July 2024

★★★★★ 5/5

Trustpilot

Dexters Property Service

Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord

Ken · 11 October 2023

★★★★★ 5/5

Trustpilot

Patrick agent

Patrick is a very friendly, helpful and practical agent to work with. Really appreciate his help throughout the flat finding and moving process.

Nikol · 2 October 2021

★★★★★ 5/5

Google

Pros: - Some staff (e.g. Annie) are friendly, helpful, prompt, and professional. - You're bound to find at least once nice flat; great listings. - Lots of branches mean that if one closes, another one nearby can help - update: Jay from Dexters read my review, sorted out my contract regarding cancellations. Super impressed by turnaround time. Cons listed below, while they don't affect me now, are still things worth considering, it's remarkable that Jay has gone out of his way to get this done immediately and explain the issues below in further detail too. Cons: - I was told to set up a S/O for my rent with less than 24hours (or just about). This was even more challenging as I was abroad at the time; luckily a senior staff member said the SO can be arranged at a later date but just caused a lot of unnecessary pressure, and an international phone bill too (to call Dexters and my bank). - Email communications began to get a bit patchy once I paid my deposit and set up my S/O. I appreciate that as a (for lack of better words) "secure" client, I can be answered later, however, the difference in service before and after payment was stark. Not a branch-specific comment, but some Dexters staff members can be pushy. This isn't just rates of calls, but stretching budgets. I was asked several times to consider flats that required £20-30 more per week, despite me saying that I didn't want to explicitly do this. None of the WH branch members have done this (to my knowledge) but something to bear in mind.

Jinwoo · 24 October 2018

★★★★★ 5/5

Google

I have been using the team at Dexters (previously Martin & Wright) for over 7 years now and have been always impressed with the professionalism and attention to detail delivered by all whilst maintaining that personal friendly touch. Currently well served by Annabel from a property management front who has been superb with recent inspections and tenant handover, Annaleigh who has been very helpful with re-letting and Jay as always from an oversight and leadership perspective. Thanks again guys! Extremely happy and highly recommend them if you are looking for an expert letting & managing Agent / team in the area.

Gregg · 24 October 2018

★★★★★ 5/5

Google

We bought our first property with the help of Chris Neale who was very good (I believe he has now moved onto the Hampstead branch). Service was great and incomparable to an extremely negative experience we had a 18 months prior with a different estate agent in the area. Thank you!

Anji · 23 October 2023

★★★★★ 5/5

Trustpilot

Bailey is a superstar

We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!

Bobbie · 16 July 2024

★★★★★ 5/5

Trustpilot

I have had the opportunity to deal with…

I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.

Mounaa · 14 November 2023

★★★★★ 5/5

Trustpilot

Alistair was a brilliant support

Alistair was a brilliant support during the transaction, thank you so much!

Sophie · 18 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!

Tomas · 29 February 2024

★★★★★ 5/5

Google

Having rented with Dexter’s in West Hampstead for two years, I can say I’ve been very happy with my experience so far. Jay is particularly efficient and easy to communicate with.

Amy · 13 January 2019

★★★★★ 5/5

Trustpilot

Donalina Gargrupe was helpful and…

Donalina Gargrupe was helpful and friendly in renewing my tenant's contract.

Elizabeth · 17 February 2023

★★★★★ 1/5

Trustpilot

Buying a property being sold via…

Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.

Amanda · 27 June 2022

★★★★★ 5/5

Trustpilot

Myra has looked after our rented flat…

Myra has looked after our rented flat in SE london for 8 years at Dexters and before that at the company they took over. She and the team have always done an amazing job both with us and the tenants in the flat. I would heartedly recommend them to anyone.

Stephen · 27 October 2023

★★★★★ 5/5

Google

I've recently let my flat in West Hampstead through Dexters and have to say what a pleasure it was. I had my flat empty with another agent for 5 weeks and asked Dexters to come in as I know they have a large network of offices and a corporate department. Within 5 days I had an offer with a corporate tenant for a 3 year let. Jay and Annaleigh oversaw the process from start to finish and were in touch constantly. Highly recommend using them!

Sophie · 25 December 2017

★★★★★ 5/5

Trustpilot

Good customer service

Monika and Dominic, they have Good customer service. When reporting any problem they respond promptly promising to address the problem. And making a follow up giving you updates each and everytime until it is resolved.

Eswatini · 20 August 2024

★★★★★ 5/5

Google

Reggie found us the perfect flat, all it took was a single viewing. He's been extremely friendly, helpful and efficient throughout the whole bureaucratic process too, we managed to get everything done fast and stress free. He was also kind enough to meet meet me at the flat a second time so I could show it to my mum, and he waited patiently for us to complete a very detailed visit. Very happy overall.

Zuzana · 23 October 2020

★★★★★ 1/5

Google

I don't know why there are lots of good reviews for this agency. I had a bad service here. They asked me if I and my husband can pay more and stay longer than original rental fee and minimum contract period for the flat I viewed, because there is another person who wants same flat and he/she offered to pay more and stay longer, even if I went to the agency to hold this flat first, and I also filled out the form for property. When I went this agency to hold the property, they asked me to pay 6 months of rental fee in advance when I move in, because I'm looking for a job now and only my husband is working, and we accepted it. But when I phoned them today and they asked me if we can pay more and stay longer. Even they said "What you can do more?" Such a rude! It's so ridiculous! I really don't like this agency's behaviour.

Bomi · 24 October 2017

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa Andjadiumi, helped with all the necessary requirements to get our deposit back and handle this situation in a great professional matter, im very glad dexters has someone like her that brings a lot of potential and adds a lot of value to their teams thanks so much.

Leopoldo · 4 December 2023

★★★★★ 1/5

Trustpilot

Landlords beware!!

Landlords beware!!! Thanks to this company ignoring instructions and locking me into a two year fixed priced contract with no break clauses I am losing money. But they of course are only interested in securing themselves for two years. Never heard of no break clauses but Dexters look after themselves. BEWARE OF HENDON OFFICE!!!

Laura · 3 July 2023

★★★★★ 5/5

Google

Zahra is lovely and professional. Very helpful with setting up everything for our move. I highly recommend Dexters services.PositiveResponsiveness, Quality, Professionalism

Klaudia · 23 October 2021

★★★★★ 1/5

Trustpilot

Incompetent top to bottom.

Incompetent top to bottom.I rent out nearly 30 properties with Dexters and have done so for a number of years. Their letting service has always been very patchy but recently they have surpassed themselves by getting pretty much every transaction wrong. Go elsewhere (as I am going to do).

Peter · 3 November 2023